Cancel

    Open app

    Search

    Hertz Rent A Car

    1.7 (52 reviews)
    Open 8:00 am - 5:00 pm

    Hertz Rent A Car Photos

    You might also consider

    Recommended Reviews - Hertz Rent A Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Sorry you're closed when crazy lady? Get your crap straight so more people aren't total derailed
    Daniela M.

    I seriously cannot believe how terrible the customer service is here. My boyfriend had a reservation made at noon today (5/28/16) to pick up a rental for a very important trip for schooling that he spent so much time and money on to make happen and when we showed up to get the car the place was closed with a woman named Wendy at the desk. She opened the door for my boyfriend and said there was nothing she could do about his reservation because they shut the computer down when they are closed and cannot turn them back on. That's some serious bull. He begged her to turn them back on and she refused and said sorry there's nothing I can do went back inside and locked the door. Are you freaking kidding me? You can't turn the computers back on? Isn't it 2016? Or are your computers old and from the 90s? I cannot believe this. Why the hell you would let a paying costumer make a reservation when you're closed is absurd enough but you guys couldn't have told him they would shut everything down minutes after noon is beyond me. She didn't offer to help fix the problem by giving him another location or a phone number to call until I spoke with her and the freaking number she suggested I call { 1-800-654-4173 } is closed on the weekend. Thanks for leading us astray again you heartless woman. Eventually I found a number on my own and the person we spoke with was accommodating and helped us make another reservation 1/2 an hour away. She couldn't at least help us make that happen? No wonder this place has a terrible review. They should honestly have negative star reviews and that woman should not be working costumer service. She made it very clear that she does not understand what it's like to be completed screwed over and I hope that whoever reads this is wise enough to rent a car elsewhere.

    See all

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Robert G.
    59
    148
    49

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rachel D.
    12
    15
    11

    2 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 4
    Thanks 0
    Love this 2
    Oh no 0

    4 years ago

    I had a great experience at the Hertz in Tigard. Everything was super easy, my car was great and Ali was really accommodating!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jodi G.
    218
    9
    2

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Nick A.
    131
    17
    11

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amy W.
    5
    58
    23

    8 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of R Z.
    10
    64
    4

    11 years ago

    Business owner information

    Photo of Social Media

    Social Media

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Social Media

    Social Media

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Erin B.
    13
    12
    3

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sonya R.
    276
    75
    9

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Customer Care H.

    Customer Care H.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Expensive insurance rate for 1 week rentals, needs a better location and better parking

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J J.
    0
    1
    0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ronald D.
    189
    91
    4

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    I worked with Tamara and Miles here and both were courteous, professional, helpful and patient.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Car Rental 1,584 times last month within 15 miles of this business.

    Verify this business

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(94 reviews)
    0.3 mi

    **Terrible Experience at Highway 99 Enterprise - Completely Lacking in Compassion and Customer…read moreService** I want to warn others about the Highway 99 Enterprise location and their manager's appalling treatment of customers in difficult situations. After my car was broken into and my purse and wallet stolen, I was already traumatized and dealing with the exhausting process of replacing everything - closing bank accounts, getting a new driver's license, and filing police reports. When my car went to the shop, my insurance reserved a rental for me at this location. I called ahead to explain that I only had a temporary paper license from the DMV and offered to bring my passport and any other documentation needed. The Oregon DMV confirmed over the phone that my temporary license was completely valid. I even went into the local DMV office in person to see if there was anything else I could do, but they assured me that what I had should absolutely be accepted for rental purposes. The manager at Highway 99 flatly refused to help me. He insisted I needed a physical license with my photo - something the DMV explained would require me to start the entire process over and pay additional expedited fees (since they use a third party for processing and couldn't refund what I'd already paid). Throughout our interaction, this manager showed ZERO compassion. He spoke to me coldly and condescendingly, as if my situation was just an inconvenience to him. There was no attempt to find a solution or show any understanding for what I'd been through. When I asked if my husband could rent the car instead, he said yes but then incorrectly claimed I couldn't drive it without a physical license. This was completely false - my insurance confirmed that Oregon law allows me to drive any car I'm insured for with my temporary license. He was either ignorant of the law or deliberately misleading me. I left feeling defeated and violated all over again. This manager's cold, rude, and dismissive attitude made an already horrible week even worse. There appears to be no training in customer service or basic human empathy at this location. After calling a relative who works for Enterprise, I tried the Canyon Road location in Beaverton instead. The difference was night and day - they were sympathetic, accommodating, and even came to my house for pickup. They found a way to help me without any issues. **DO NOT use the Highway 99 Enterprise location if you have any complications or need understanding staff.** The manager there will not help you, will not show compassion, and will make you feel worse about an already bad situation. Drive the extra miles to Canyon Road or any other location - it's worth it to be treated like an actual human being. Zero stars if I could give it. Absolutely shameful customer service.

    Mark was so helpful and professional and the team was so kind from picking me up to handing me the…read morerental. I appreciated the timeliness and cleanliness and kindness of everyone there! Thanks again for a great experience!

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(47 reviews)
    3.3 mi

    Tried to prebook a rental car and they charged my card $250 but then couldn't find me a car. Had to…read morecancel my debit card to get money back from the bank ((the weekend before Christmas!!)) Do not give CC info until they have a car that you can physically see or use another rental company.

    I just got a call from Enterprise on Teton Ave in Tualatin and the Agent says "You have an issue…read morewith us and owe $325!" I said "For what?" and he said "I don't know!" I said I haven't rented from Enterprise for a long time. He said "It was from Oct 2023 do t you remember? I said " do you remember what you had for lunch last Wednesday? Why don't you tell me?" no people don't have recollections like that and if I had a problem with enterprise at the time, they would've said something to me so I believe it's probably just a mistake in your computer. Why don't you verify it and get back to me? He said let me give you this number and I said I can't take the number right now. Please email it to me and he said here take the number down. I said I can't take the number down unless you email it to me then forget it. Any seem to have a problem with wanting to email that to me so I hung up on him . I called my insurance agent and ask him to set up a new rental with another company and doing that right now. Buyer beware working with enterprise . Because this guy basically called me to try to get $325 from me or something that he can tell me what was for and only that it happened in October 2023 and all that sounds very sketch to me. If I had a problem back in 2023 why didn't they contact me back in October 2023? So I think it's probably just something big Scam, and it was the actual Enterprise Rent-a-Car that was calling me.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.1(18 reviews)
    7.1 mi

    I have been very happy with the staff, service and vehicles they have provided my family with. We…read morehave rented cars 4 times in the last year in Wilsonville. Mostly when our cars have been at Artistic Auto Body next door. Once when my car was in the shop. We also had an Awesome experience in Maui September 2013 We rented a Car for over a week, During my stay I was injured and Francisco the Manager at the Enterprise Rent a Car near the Airport went on and above to take care of us! After I explained my injury and that I needed to add my 23 year old son as a driver, Francisco (Manager) did this at no additional cost and seemed genuinely concerned about me and my condition. My Son drove me around for the remainder of my vacation! We were also allowed to go to McKenna closer to where we are staying to update paperwork! Customer for Life Frank Garcia Sr.

    When you rent cars at airport locations, it is typically a pretty smooth process. Yes, there will…read morebe upselling and constant suggestions that you should pay for their insurance, but they deal in volume and have the transactional elements down. Renting from a neighborhood location is a bit different. First of all, I have to say the employees at this location were swell. Apologetic for the delays and lack of options and tried to "make it right." So this review is not based on bad customer service, it is because this location feels set up for a lackluster experience. I made a reservation and arranged for billing a week in advance. I believe I am their typical customer, since everyone I know who has used this location is either getting their car repaired at the adjoining body shop or having their car serviced at one of Wilsonville's car dealerships. So when I walked in on a Tuesday morning at the appointed time for pick-up, I was surprised my car wasn't ready. When I say wasn't ready, I mean no cars were at the location. Period. It seems that they dispatch cars to this location based on reservations, rather than have a selection available for rental. So I wouldn't plan on being spontaneous. My car was finally ready about 30 minutes after the scheduled time and there were no choices. The car was pretty beat up, so when we did the walk around, the agent and I basically circled dents, dings and scratches on every surface. The seats were also dirty and the tank was empty. Boy, did I feel special. They told me I could try and exchange the car when they had more available, but when I called to do so, the timing never really worked out. My work schedule and their availability were never in sync.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Hertz Rent A Car - carrental - Updated May 2026

    Loading...
    Loading...
    Loading...