Lisa gets a five! She is awesome! The two is because this was our second visit today because they couldn't manage to give us what we reserved the first time! Seriously! What is the point of reserving a car, paying for that car, and then going there and finding they don't have cars in that class. We understand that there are a variety of cars in each of the classes, they didn't have ANY cars in the class we reserved and we were there at the time we made the reservation for. We were not given an option to come back, we were not given any special discounts...they gave us an SUV and we wanted a car. They offered to give us a LOWER class! REALLY? There was no offer of a refund or partial refund to take a lower class car...so off we drove in this stupid SUV that was not going to really meet our needs at $300 for the week! Is it too much to ask to have a car in the class we reserved and paid for ready at the time we reserved it for? Why do I have to pay for something up front and put in a time that we needed it by if it is not going to be there. I am glad we didn't just get off a plane and have to deal with this...that would make me even more cross. If I brought this car back late by 4 hours they would charge me another day for it! So we call 4 hours later and LISA answers the phone. CAR RENTAL GOLD EMPLOYEE! She is awesome. She even held the car keys to the car in our reserved class in her pocket until we got back to the rental place. She was welcoming and clear to the people in front of us in line and to us she was wonderful! She is a true gem Avis! Four hours later we got what we paid for. Other than that Avis is not the way to go. Not to mention that we are paying a months worth of car payments for a week's rental and have to deal with all of this. What a waste of a Saturday! read more

We booked a reservation with Avis seven days in advance of our trip. When we got to the rental car counter I was informed that they did not have the size of vehicle we had reserved on line. The Avis representative upgraded us to a SUV at no additional cost which was appreciated. While this particular Avis location at Long Beach Airport was very busy at the time of check-in, I would recommend them having more people behind the counter to help as the wait was quite long. Other than that, the people were very friendly and helpful. I would rent here again. read more

When I picked the car up in the morning the guy who helped me (Hispanic guy) was very helpful and nice. The process was VERY fast. Once I got to the car it had a horrible smell that I was thinking may go away with airing out the car as it was sitting in the heat. I bought spray for the car and nothing was helping. I called Avis and they told me to take it to any Avis that was close to me, I did that and I was in and out of that Avis in literally 5 minutes with my good smelling car. When I returned the car to the Long Beach, I was literally going to miss my flight due to traffic, they were more than accommodating and fast knowing the situation. I only gave it 4 stars because who ever cleans the cars should have noticed that smell. Other than that I would easily give 5 stars. Thank you Avis for handling the situation fast. read more

When I returned the car I rented, I left an item in the glove compartment. KEVIN went above and beyond to retrieve it for me. Many thanks--fantastic customer service! read more

I give this place a 1 star because the person try to accommodate my dad with a car but it cost a little bit more. The guy try use my dad's card but it would not go through because he put a large amount on it. So, he told me to have my ID and card ready so he can charge me. He did not told me that they were going to put the whole amount in my card so it did not work because I did not have enough. Sadly, they cannot use the card more than once I wish they told me that so I could have put money inside the bank before he swipe it. He told us do we have another card and we said no we do not carry credit cards anymore. He told us to use the third parties for car rentals but that even cost way more. Air flights cost more as well. Like the other reviews my Aunt is having open heart surgery and I want go see her so badly but it does not seem like it will happened. read more

Booked online and they charged my card. No car when arrived. Immediately booked through Jet Blue website as part of travel package. Got at a car at Budget for less. Do not book through Avis but through Jet Blue at this location. read more

I rent cars through Costco since it seems like I get the best bang for my buck. I've had good luck in the past. Today I picked up my economy car from Avis at the Long Beach Airport. Hopped in and it smelled like BO from a homeless person who hasn't showered in over a month. How would I know what that person smells like. I just do. I had to roll the windows down and drive to my destination like that. The odor was so bad I had to stop and get Fabreeze. Sprayed the entire inside of the car but BO was still there. Then the inside was vacuumed but not wiped off. Boogers or something on the dash and inside of the driver's door. Have you seen the rapid ode of Sinfeld where the odor from the car attaches to the person and they can't get rid of it. This was that. Take a little pride in your business and at least take care of odors before you give cars to people. Paid $250 for 3 day rental of their cheapest car. read more

Counter agent must have just left a used car sales job. Totally tricked me into excessive insurance charges telling me it was a "walk up special price" and that I didn't have to check car for damages or anything, I could just drive away "because his lot guy was at lunch" as he looked at the guy sitting in the back. Turns out it was one big pile of B.S. and instead of offering the OPTIONAL insurances, he just added them on. TOTAL SNEAKY AND SLEAZY thing to do to someone desperate for a cheap car. Avis of course was nice enough to say it was the customer's "fault" because they give you the contract and even nicer to attach a copy of it to their email reply. Been an Avis customer many years but not any more. Never again. They apparently dont mind their customers being treated badly nor losing them as customers. There are many options at LGB...take one of them. read more

I was a Avis Prefered customer. The service at the Long Beach airport was terrible, terrible, terrible. I never rent a car or refer my people to rent a car from Avis again. On June 8th, 2012 about 8:45pm I called the Avis airport office in Long Beach to make sure that they have the 12 passengers van ready for me to pick up. Nobody there to answered my call. I was schedule to get the van at 9:00pm. I went ahead and drove to their office to get the van. Since I have already had a confirmation number 2 months ago. To my astonishment after a long hard work day of which I was already tired. 2 persons at the counter name Debbie and Kevin said that the van was out of service, I asked them "Did you know that you will have a customer come to pick up the van at 9:00pm today?". Their answer was "Yes". If you know that, so "Why didn't you do something, so that the customer don't have to wait now?. Their reaction was as if nothing ever happen. Kevin offered me a 8 passengers with the same charge. I told him I need a 12 passengers van like my reservation says. Kevin talked to Debbie, she made a phone call, then they told me that they have a 12 pasengers van in Los Angeles airport. If I want it I have to drive to the LAx airport to get it. They did something in their computer, Kevin hand me the key of KIA Suv and told me to drive this car to the LAX airport, just tell the attendant that this car was for exchange for the van, he even offer me when I return the van at Long Beach airport just return the van half full for my convenience, I want him to make a note on my agreement and in their computer too. Avis logo was "We try harder" , but I don't think they try hard enough at the Long Beach airport. By the time I get out of their office it was 9:45pm. It was at night so I had trouble finding their office at LAX. By then I was fed up about their service, but I have no other option, because I have to drive out of state early in the morning and I need the van, which I had planned the trip so far in advance. I don't want to miss anything. Once again I did't expect those troubles, when I came to their parking lot, it was 10:37pm before I have a chance to tell the attendant that this car was for exchange for another van, Sam keep doing his work by scanning his things and then gave me the receipt, I told him this was for exchange for the van, Sam told me to go inside the office they will take care of it. Sermon at the counter was very nice he told me he will take care my problem, when he put the info into his computer, he told me " I can not help you, because Sam already close the agreement, you have to pay for 1 day rent on that KIA Suv". OH MY GOD " Am I have enough troubles for today?". He went to get the manager, but I have to wait again, when Mario his manager came out, they talked then he show Sermon how to void my 1st contract, then did my 2nd contract. When they're done with their paperwork, I told Mario that, I has encountered the same problem with the same van at onother car rental company, few year back and the manager offered me free of charge on everything, "Can you do that?", His answer was " The best I can do was take off $75.00 from the original price". I asked him " Did you know that nice people will read the review before they rent a car from your Avis office?". He answered "Yes", and it seems like he didn't care. I was so tired, I just want to get the van to go home to sleep to get up early in the next morning ,so I just took the van for that price with all the troubles I had to go through to get it. By the time I got out of their office it was 11:45pm,because I have to go back to the Long Beach airport to get my other car, about 3 hours in their office to drive back and forth 50 miles round trip to get the van, plus all of the headache I got. When I get back from my vacation I call the Avis customer service to tell them my problem, the clerk name Emily understood my situation, she offer me $300.00 off from the original price, I told her I want to talk to her supervisor , when she came to the phone (Sandy was her name), she told me all she can do was took off 1 day rental off my contract, I was still not satisfy, so I request for another manager, then came Amanda, she offer the same deal as the Sandy, I told her your offer was less than your employee offer, she said that's a mistake. I request for another manager, Amanda told me that they had 7 supervisors and everybody will offer the same deal like her. I thank for her help, because it will not go any further than that. When I call American Express ,Shaddae was so nice, knowlegable, professional, she listened to my problem , she said she will set up an investigation for that problem to get my money back, I have to wait to see the respond from the car rental company. In the meantime I don't have to pay whatever amount I owe Avis until this case settle down. Thank you everybody for reading this review Stay safe out the read more

If there is way to rate "0" or "NONE", I will mark it. Here is the story. My friend came from Seattle and spent three days in LA. To avoid the heavy traffic, he used the Long Beach Airport and of course, he got the Avis Rental Car. On the way back to his home, he left his jacket in the car. It was a sunday afternoon and both he and I called for help several times and no-one pick up the phone call (4PM) and then when I went to monday to recover the jacket and then manager told me they recongized the jacket(one of the employees reported) but they couldnt find the jacket in the station. One of the employee may sent to HQ of lost and found dept. He promised me that they will call my firned or me. Guess what??!!! They stole the jacket. Of course, that's the major brand name jacket. Never contact us at all. Sorry Avis, we will never use your company again. Bad company. Don't use this company at all. We even have a rent a car conrtact no.(Without the contract no, they don't serve you) If anyone who wants to check this is the real story, contact me. I will personally email every single person. Thanks. read more

If I could give them a zero, I would. I made a last minute reservation due to my car being in the shop. My reservation was schedule for me to pick the car up at 3:00. At 3:05 I was in line waiting with five people ahead of me. There was only one old guy working and he was extremely slow. While waiting in line I received an email from Avis stating that my car was ready and did I want to include insurance. I didn't respond to the email since I was already there. By the time I reached the counter which was at least 20 minutes later, the guy looked up my reservation and stated that they didn't have any cars available . How can you not have cars available when I'm standing in line and you're emailing me saying my car is ready? The old man was very rude and could care less about my situation. He turned his back to me and started a conversation with an employee from Enterprise. I will never rent or attempt to rent a car from this place. Thanks to Budget which was right across from them I got the same car cheaper and the customer service was excellent. read more