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    The service is terrible. I feel like the people working there are annoyed to serve you...

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    10 years ago

    Had a horrible experience at the Thrifty desk next to Avis, Avis saved the day. Ping Z, the service guy, was great to work with.

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    11 years ago

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    Ask the Community - Avis

    Budget - Car Rental at Key West Airport

    Budget

    2.3(30 reviews)
    0.0 mi

    I needed to return my car early and Michael gave excellent customer service. Very friendly and got…read moreme out of there quickly, i appreciated the service.

    When booking a rental car from this Key West Airport location- NOTE THEY CLOSE @6pm - NO MATTER…read moreWHAT !!!! I am sharing my LESSON LEARNED EXPERIENCE in case you, like me, book with budget with the intention of your flight arriving on time, and then it's delayed. The day of our car reservation we were expected to arrive 4pm ish , hours before the 6pm closer. However, storms that day in Key West delayed many flights - taking off and landing ( May 20- 2024). Once we took off, we were still expecting to arrive before the closer time, but when flights landed, we were then stuck waiting to deplane (told the airport only had two ground crew working and another plane was broken down and blocking a slot) Finally after getting off the plane, rushing to the rental counter, everyone who rented with BUDGET was SOL - SH*T- OUT-of - LUCK ! ***I get it, I rented and had seen 6pm, but knew we had hours before then to arrive. I also stupidly thought that when making the reservations, when the Budget website has you key in your airline and flight #, that means they care and will be monitoring should you be late, they'll know and be there for you. Hahahaha joke is on me! To further educate those deciding on who to rent a car with at Key West Airport note this: ***Hertz & Enterprise website's says they both close at 5pm & 6pm, BUT they HAD folks at their counters at 7pm. ***Alamo stays open till 10pm and that's who we ultimately rented from that evening. (We then cancelled our budget reservation). Key West is a tiny airport, it's smaller than Augusta GA. The folks working the car rental counters can see right there where people are coming off their flights. The delays are on the board. The intention of this one star review is: *1st) - Help WARN OTHERS, looking to rent a car at KW airport, and you decide on Budget, KNOW IF YOU ARE DELAYED and arrive after 6pm, you take your chances on being left stranded until the next morning when they open! That is what budget told me when I called their main # - all they could do was tell us to come back in morning! I explained we need to be in the car prior to when they open up bc we have somewhere to go in the morning, that's why we are renting a car for this day, not tomorrow!! They said that's all they could do for us, was tell us to come back to that counter in the morning. I told them Hertz and Enterprise folks were there still and Alamo, WHY couldn't their folks stay? They said Budget closes at 6pm. Ok Got it, loud and clear - so this is why I share this experience bc I hated to see how others looked when they had no Budget car too. *2) I hope the management for Budget Key West counter reads this review and realizes that when it's so stormy, and flights are delayed, make a better business decisions for your customers - pay your folks a few extra dollars to stay a bit over - even an hour or two, you would have had dedicated Budget customers forever - Instead you have a NEVER AGAIN BUDGET CUSTOMER for Key West and possibly all other Budget locations. Even if you don't look at the actual reservation flight details, your team HAD TO HAVE KNOWN you had quite a few folks who had not arrived to pick up their cars!!! We watched others show up looking so drained from flight delays earlier in the day, only to then almost crying because their car rental counter was closed !!! *3). To those needing a rental car out of Key West airport location - please again note ALAMO website shows they are open until 10pm - Hertz and Enterprise websites show they close early 5 & 6pm, but their counters were open later, serving folks that had been delayed on same flight. If you have an afternoon flight, consider there could be delays. Consider the chances you take if you rent with a company that is definitely closing at 6pm.

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    Budget - Weather earlier that day in Key West

    Weather earlier that day in Key West

    Budget - Buick Regal rental car.

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    Buick Regal rental car.

    Sunshine Scooters - Lots of scooters

    Sunshine Scooters

    4.4(91 reviews)
    1.8 mi

    Five stars for Sunshine Scooters and that's before I even get into the chaos we managed to create…read more If you're looking for the clean, polished version: great customer service, newer equipment, and a crew that'll bend over backwards to get you rolling. There's a reason they're one of the top rental spots in Key West everything from the scooters to the carts is dialed in, and they make exploring the island easy, smooth, and honestly pretty hard to mess up... unless you're us. We started out like responsible adults early morning, clear heads, solid plan: cruise around for a couple hours, take in the island, maybe stop here and there. Somewhere around late morning, though, that plan quietly slipped overboard. Next thing you know, we've got a small fleet scooters buzzing, two carts rolling, music blasting off a Bose speaker, cooler packed like we were prepping for an expedition. We weren't just sightseeing we were inhabiting the island. Drifting through traffic at that slow, salty Key West pace, catching the breeze, waving at strangers, stopping at random corners, parks, and stretches of shade like a bunch of grown men pretending we didn't have responsibilities waiting back home. And then... the nonsense. I didn't know scooters could do wheelies turns out they can. Didn't know golf carts could drift turns out they absolutely will if you find even a whisper of wet pavement (and somehow, we always did). We probably broke every unwritten rule: music too loud, turns too wide, laughter echoing down streets like we owned the place. It wasn't fast, it wasn't reckless in the "life flashing before your eyes" kind of way it was that slow, careless, teenage kind of fun where the world just feels wide open. Looking back, we probably deserved an escort... or at least a warning. But that's the thing those scooters weren't just transportation, they were the excuse. The real experience was just us being us, a little wild, a little dumb, and having the kind of day you can't quite explain without smiling.

    Renting scooters was such an easy and smooth experience! They picked us up right at the Key West…read moreExpress and took us to pick up our scooters, which made everything so convenient. The scooters worked great with no problems at all. When it was time to head back, they took us back to the Key West Express, making the entire process stress-free from start to finish. We had a wonderful experience and will definitely use them again next time we're in Key West!

    Photos
    Sunshine Scooters - Restroom available

    Restroom available

    Sunshine Scooters - Lots of scooters

    Lots of scooters

    Sunshine Scooters

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.2(30 reviews)
    0.0 mi

    If you see any negative reviews....simply look at the persons reviews for other places....it takes…read morea special kind of individual wanting something for free to weaponize a review for the hard working staff here. That out the way. Michael at Enterprise was a super friendly rep that made vehicle turn in a breeze when I returned a vehicle that we initially rented from Miami International AirPort.....and it was FAAAR MORE convenient for a drop off or pick up from Enterprise at Key West. While I don't regret the scenic drive from Miami to Key West with my family, the almost personalized service at Key West Enterprise was the best rental experience in my life of 46 years old. Largely that was because of Michael and why I felt compelled to write such a strong recommendation.

    Hands down the worst car rental place ever. The entire counter there is a JOKE. The staff are rude…read moreand VERY CONDESCENDING AND UNPROFESSIONAL at all levels. If that was my business they would be out of a job so fast‼disgusting display of costumer service //the lack of is more like it‼ Update-- email came in to "let them know more". Said go to the website for help. No where to call or chat these clowns. We had TWO different reservation number and both time they said " people were keep cars longer due to cancellation of flights" well that should NOT be an option when cats are limited on a small island. The key west airport location is the worst. I said it above, I would FIRE all of them there. But, there are no completely hold themselves or employees accountable for anything!! If enterprise wants more you can contact me directly

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis - carrental - Updated May 2026

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