1/16/26 First of all, upon arrival at the shuttle pickup lane (Denver airport), one man said he…read morewaited for the shuttle for over an hour despite making numerous calls to Budget. So we called Uber. Then, while waiting in line at the Rapid Rez/Fast Break booth, the lady behind me told me they gave her the wrong car and she had to return to the Rapid Rez booth to have the car reassigned to her. Turns out the same thing happened to me because the lady in the booth sent me to the wrong car. I didn't know it until I was not able to exit the lot. Three cars behind me had to back up so I could return to Rapid Rez booth to stand in the blustery cold again and get the car reassigned to me. When I tried to exit for the second time, the man at the gate told me this car was not assigned to me either. I refused to go back to the Rapid Rez booth, so he personally ran back and corrected the issue. Turns out my Rapid Res rental took over 1 /12 hours! I have been a Rapid Rez member since 2013-- This is totally unacceptable! I rented from this Budget lot one year ago and had no problems so it appears someone needs to be retrained and management needs to pay attention....

Excellent experience overall- the guys were easy to work with and check in and check out were a…read morebreeze. Pricing is a bit higher than chains BUT it is worth it because you get the vehicle you are promised with no hassle, and you will be dealing directly with human beings that will answer questions you have in a timely manner. There are no hidden fees and they didn't try to gouge me for damage, wear and tear- some rental companies will do this but not these guys. Plus, you're supporting a local business. Highly recommend.

I really appreciated my rental here. I got a Manager's Special at this convenient downtown…read morelocation. Although they don't do pick-ups on weekends, it was a fairly easy walk from Union Station where I was staying (Hotel Indigo). The staff were really personable and they gave me a Jeep which was a really fun drive! I also really liked that they have a simple after hours drop off which was a good way to take the car out for a full day without having to pay for Hotel Parking. Drop off was simple and they called me back the next day to confirm that everything was in good order.

Lousy customer service…read more The guy who checked me out could care less about being there, but ok. I would also point out they don't show ppl how to adjust side mirrors or how to gas up. Rogues are way different than most cars. I also had a horrible situation where I lost the keys to the car. But I assure you zero employees over the phone or in person couldn't care less and the lady was out of cars. Then waiting after Christmas u called and they said it was closed out and now I have to wait 2 weeks for my refund. Why are screwing out ppl on purpose? I was told to immediately go get the rental it's all set, the reservation was all set, but she was sold out. I only get a middle finger from you guys at the national number and your local office. I asked that guy today what to expect he just said I'm transferring you. I knew I was screwed then too. Best

Easy return of vehicle at the airport location. Pickup in Denver was with very limited options…read more Our midsize suv was a tiny Mazda. I could not fit in the back seat.

Wow I am really impressed by Enterprise Rent A Car in Denver. I usually rent via Hertz but my…read moreexperience with Enterprise has been eye opening. Tyler at the reception desk was so welcoming and helpful. The selection of cars was also so much better than at Hertz. The process is also better streamlined; they advice you to check the car and recommend that you do a video. Very helpful as amount of debris I see flying off trucks and trailers or just sitting on the roads is ridiculous.

After that awful interaction at the 1980 Broadway location we had to reach out to corporate and the…read morelovely gentleman on the phone directed us in the direction of the 4800 E Evans Ave and that's where we found Dan the man, he welcomed us with charisma and hospitality. He profusely apologized for the service that we had already experienced and got right to fixing the problem. We were in and out in less than 15 minutes with a very complicated rental one way exchange situation that he handled with a breeze while providing the customer service that set out long journey off to an amazing start. We are so grateful to have found Dan. Budget check on your people and do better.

SIMIN is a troubled soul who hates his job and one whom is extremely rude. Take your business…read moreelsewhere. It's 930am and he's hanging up the phone one me as a new customer whose never rented from them before. I've filed a complaint and left a review on Google as well. And expect a call back from the manager of this location this is not how you treat people. If he hates his job so much then please fire him.

Rented a car for 4 days car had issues they offered no help and everything they offered would have…read morecost me 600-1400 and left me stranded for days with my wife having cancer and an appointment to get to. The manager told me she would call me back never called me back and went on vacation the employees were laughing at my misfortune the overall service there was horrible I would not rent here they will leave you high and dry if anything happens to your car and will not accommodate or help you in anyway stay away and I never leave bad reviews but these people are horrible and do not care at all about helping customers

Honestly, this was the absolute best location I've ever rented from, I called to do an exchange…read morebecause I didn't like the vehicle I had picked up in the springs and spoke with an amazing woman named Josie. I got there and the process was fast and Josie was more than friendly and happy to help. I recommend this location and her on any day of the year. I won't be going to any other location!

Had a great experience with Levi this morning. Levi & Enterprise were extremely diligent with pick…read moreup time & super helpful and polite throughout the process. Would absolutely recommend.

The manager was so accommodating and couldn't help us out enough after the downtown location…read moremistakenly told us they could pick us up from our hotel location. We were so stressed about this and he made everything right!

The shuttle to the car rental and airport was on time for pickup's and dropped off , Except lots of…read moredeparting people. The line was long . The car we rented was an Ionic Hyundai electric car. Very decent and spacious. Our experience was satisfactory.

The Worst Car Rental Experience Ever! Steer clear of this location if you can! I've had two…read moreexperiences at this Budget rental location, and both were terrible. The first time, I waited over 2 hours to get my car. I tried to brush it off, knowing there were events and sports tournaments in town, and it was a busy day for them. When I finally got a car and drove to the exit gate, I was turned around and told I had to switch it for another one. This most recent experience was somehow even worse. I arrived around 2 a.m. after a delayed flight and had to pay to take my own Uber because, apparently, Budget doesn't run a shuttle at that hour, while every other rental company does. After waiting over an hour in line (with only one associate working), I was told there were no EVs available. Fine, no problem. But then they told me the only vehicle they had for me was a 15-passenger van. I'm a 5'1" woman, and I felt completely unsafe driving such a large vehicle. Unfortunately, it was late, I was exhausted, and I had to be up in just a few hours for my event, so I had no choice but to take it. The van smelled awful, drives poorly, and was clearly not properly maintained. This was, without a doubt, my worst experience with Budget. I'm beyond disappointed with their lack of accountability and unwillingness to honor reservations that were made well in advance. The unprofessional attitude of the staff and their complete lack of effort to find a suitable solution for customers is unacceptable.

Two Brothers are always on time. Very accommodating if there are last minute changes in flight…read moredeparture and arrival. vehicles always clean and comfortable. curtious and talkative drivers. My wife and I have been using their services for several year. Will pick up at all hours day and night 24/7. Bert & Shari

Everything was great! Andrew was amazing. Super safe…read moredriving, vehicle was comfortable and clean and great communication on pickup and drop off. Andrew was very friendly and accommodating! I highly recommend.

As a President's Circle member, this experience was unacceptable…read more We waited 35 minutes only to be told the reserved Tesla Model 3 was not available. When I asked for a comparable replacement, the manager Anthony said we would need to pay an additional $25 per day for a Ford Bronco, despite Hertz not honoring the reservation. Instead of apologizing or offering a reasonable solution, the manager said "that's not my problem" and then canceled our reservation. If you want to save yourself the trouble, book elsewhere.

DO NOT BOOK WITH THEM. I had a reservation for today and they were low on cars. It would have been…read moreok with me but the man at the counter was obviously fed up with his job. He was rude. Talked to me like it's my fault they didn't have cars-- he even slammed his keyboard. The couple before me had just booked 30 mins prior and got a car! That didn't make sense!!! They went to a lady who tried her best to help them. The man I got was completely rude and honestly should not be doing this job if he can't keep his cool. I'm not a customer who complains and I always understand if it was explained to me but he wanted a fight and didn't even try checking their system. WORST SERVICE. The counter agent was an asshole.

If I could give a negative rating I would. Literally the worst experience. Customer Service does…read morenot exist here. We driver across country with a car carrier moving to our new place. We arrive 45 mins before they close to drop off our carrier as we were told too. The owner was extremely rude and told us to leave, luckily our apartment let us park in their loading dock overnight while we YouTube how to unattach and reattach the large machinery. This is a HUGE liability on their part, if we were to hurt ourselves solely because they did not want to help, I forsure would have been taking legal action. Will NEVER book budget again. DO NOT COME HERE

One star because I can't write a review without it, otherwise it would be zero stars. Don't bother…read morewith this location if you want a moving van or truck. I Ubered across town specifically to rent a cargo van only to find out they didn't have one, even though there was one in the parking lot, apparently reserved for later that day. Manager says call customer service, so I did, only learn it would be 15 minutes to 2 hours before I heard back from the inventory manager. No 10-footers or 15-footers to rent, even though there were two in the parking most, apparently reserved for later. Try to cancel on site? Can't. Have to call customer service. So I did, again. Go with UHaul; you'll be glad you did. They were more than happy to help and even through in a few extras because they saw just how frustrated I was with Budget. Shameful