First time renting a car from them, and they treated me so good..VERY nice people..They came to…read morepick me up and drove me home!!! I will forever rent cars from them...

Thank you to Kyle for great customer service…read more I didn't care how small the car was lol. I needed a vehicle to get me to point A to point B. The only reason I gave it 4 stars is due to the wait to get a hold of the location. I did get cut off twice. Not cause of Kyle, I believe its Enterprise set up. Thank you.

Vic was very professional. Replies promptly. Fair-priced. Above all else old-school courtesy. You…read morecannot beat this rental place. Finally a small local business we can support. " Try it you might like it"! Yelp is awaiting your confirmation to proceed with their services. Note Confirm your email to start using Yelp. here

Love this company!!!! They always on top of their business…read more Fast respond, clean cars, reasonable prices. No need to hustle around and search for car rental when you have Laxury Car Rental. Thank you guys

I've booked with this location a handful of times, and Andrew and Dylan at the Glendora location…read morehave always been accommodating, professional, and kind. He consistently provides a smooth and positive experience every time we come in!

Take your business elsewhere. This company doesn't operate in good faith. Turo, budget, Avis,…read moreanything is better than dealing with these people. I'm absolutely traumatized at the experience I've had at this location. I called enterprise at the phone number listed for the Glendora location and was told they had 4 mid size vehicles available for rent at that location, I booked my reservation and arrived to the location less than 20 mins later. The man at the front told me they had nothing available even though I saw 2 of the cars I reserved. He told me I could upgrade and pay almost 200 more for a luxury car or get put in a small economy car that wouldn't fit the kids in the back seat. Would I said I didn't understand how I was told 4 cars were available yet now there in none in a span of 20 mins he's told me "well that's what you get for booking before we close" like I'm being reprimanded for booking last minute? I called customer service and they said they will contact the manager of that location to accommodate me and give me a car priced at what I reserved. The situation further escalated and this man kept walking in our faces saying leave I'm going to call the police and shouldered my 65 year old mother telling us to get out since the other employee said I need to leave I have plans, but says after us being threatened with the police "well I'm staying for the fireworks". Like this was some type of entertainment for him.. The police were involved and my mother is pressing charges for his shouldering her. It is disgraceful this business operates the way they do and this person thinks they can treat customers this way. When the police arrived the man claimed he was the manager. I cannot fathom how this person treats their customers this way and I'm heavily considering legal actions. This man had no right to treat us that way or tell me they won't take my reservation when there was 2 of the exact car I asked for sitting right there and then threatening us with the police, we didn't violate any laws but now we're criminalized?! Ridiculous

I would not likely rent from this location if I can avoid it…read more Had a rental reservation for 9am and got there early (around 815) to pickup, hoping it would be ready but I was informed that they were waiting for the vehicle to be dropped off. That's my bad...I assumed they'd have multiple cars of the same class, but it is a relatively small rental facility, so that was on my. However, by 850, the vehicle was still not dropped off so there was no way it would be ready by my pickup time. Rental email said it was supposed to be ready for me to just grab and go and wouldn't have to deal with the desk, so that was totally misleading. Again, a little more research on my end to find out the type of facility and size might have prepared me better. The car came in just before 9 and they still had to run through their check in process and have it cleaned up. I actually spoke with the person returning the car and asked about it and they were totally satisfied with the car, so it eased some of my apprehensions. Ended up getting out around 930-ish after all was said and done (at least I was able to witness the cleaning process before I got it)...and fortunately I wasn't in a super rush, so it was okay. I did have to leave for business, but should I ever need a rental in the future and am in dire need to get from this location in particular, I'd include some extra waiting time. Maybe if I had a later rental on Monday it wouldn't be like this? But that's not a guarantee either. They had just a single employee working the desk and the poor person was running around taking care of me and the other guests. He was extremely apologetic, and again, it wasn't like the agent wasn't working super hard...just too much for a single employee to handle. Management def needs to take a look at their staffing for this location.

Scotiana was the best in getting a rental vehicle. Even with a vehicle shortage, she was able to…read moreget me into a vehicle to make it to my job on time! THANK YOU SCOTIANA!

I feel bad for the other reviewers who had such a bad experience. I had a great experience!! Alex…read morewas super helpful and friendly. And all the staff did a great job in making my rental for a camping trip/trail race a breeze. I got upgraded to a much bigger car for a really reasonable price and they were very considerate in making sure I was happy with the rental. Only issue I had was the USB jack in the car was bad so it was impossible to charge our phones through it, but Avis gave us a $20 credit towards our next purchase. So that was awesome. We will rent from Avis Covina again! THANK YOU

This rental agency tricked me into paying a few hundred more than I would've paid had I not let the…read moremanager change my pick up time in order to "save me money". My reservation was from 10AM Thursday until 12 noon on Saturday! When I arrived at the Agency at noon to return the car, the agency was dark and closed. I called and the operator instructed me to return the car on the next business day so I went back first thing Monday morning. I was told that they closed at 12 noon (even though they had clearly closed early) and that I should've returned the car at 10:30 AM anyway! WTF??? I had no clue they had changed my whole itinerary! I only agreed to change my pick up time to 10:30 instead of 10:00, because he said it would save me a significant amount of money! Never did he mention I'd have to change the drop off time as well! Legally, I can't do anything about the fast one he pulled on me because he told me initial here, here, and here, and sign here, which I did. I was so grateful to him for saving me money, that I didn't think to read the small print on the contract indicating my whole itinerary had been changed! I chose the hours I did for a reason and there would have been no point to renting the car in the first place, if I had to have it back by 10:30! When I later confronted Alex (the mgr) about it, he lied and said he went over all the changes with me. I was happy with what I was going to pay in the first place, for the hours I needed the car for. This place is dishonest and use the fine print on contracts to make their money. Bottom line.....This was my fault for being too trusting of a person. They sure got me good but good thing I believe in karma.

They should be out of business. We reserved a specific type of vehicle, the guy at the counter said…read more"we rented it out, we have..." they downgraded us, refused to refund anything, but gave us a customer service number. Look, 14 years in the Army have taught me patience and how to compromise-- this place should shut down, the employees should find new jobs, STEER CLEAR!

Had a great experience with "Journey" she was so helpful and assisted me all along the way. The SUV…read morewas in great condition and I was very pleased with Budget. Update: turned in car was a seamless process and left quickly. I get a call an hour later from "Hugo" And cleaning crew found my wallet! He called me and told me he had it saved for me. Thank you so much!!!

Last November, I rented a Black Hyundai Kona from the Covina branch and had an experience I won't…read moreforget. I walked 3.5 miles to pick up the car, and by the time I arrived, I was exhausted and out of breath. Eric Johnson, the Assistant Branch Rental Manager, immediately went above and beyond--he brought me water and paper towels and made sure I had a moment to recover comfortably. His kindness really stood out. What impressed me even more was what happened when I returned the car. Without me asking, Eric had thoughtfully left a note for his colleague to give me a ride home. That level of care and attention is rare, and it truly meant a lot. I was genuinely touched by the exceptional customer service and would highly recommend this branch to anyone looking to rent a car for the weekend. Thank you, Eric Johnson, for going the extra mile!

I returned our car rental earlier today. Very convenient for us to return on a Sunday, upon…read morearriving there were several cars ahead of me. I parked the car, went inside and was greeted within a few minutes by Edward. He made return a very smooth one, reading some of these not so favorable reviews, all I can say is expect to wait, this is not a fast food joint. Fortunately for me everything went as quick as possible. The primary reason I used Enterprise was for an Insurance Claim, I had a rental for just over two weeks while our SUV was in the shop I had a minor issue with the first rental car, not the staffs fault. Upon calling to switch it for another, this location answered my call both times, they were very courteous as well. I had the switched out car within 20 minutes of arriving. Kudos to Daniel and the Staff who got me in & out in ample time that day. This location is just 2 minutes off the 10 freeway in Covina, just five minutes from the body shop which repaired our vehicle, easy access as well. In closing, we're whole again, happy to have our car back. I would definitely recommend, and use this location in the future

Very good service friendly and doesn't laugh, when you have to can open the gas door and have to…read morecall and find out how lol Price were good and they picked me up at my house

Route 66 is awesome! We had an amazing experience working with them. I called the Thursday before…read moreFather's Day, wanting to see if I might rent a convertible for my husband. They totally made it happen, and at a reasonable price for such a beautiful BMW. We made a memory as a family, driving to the beach, and it was the best gift I've ever managed to get my hubby (he always says he doesn't need anything- boo). Highly recommend. A friend also told me her daughter rented a car then while visiting from Texas, and they were more reasonable than Enterprise! Great folks to work with, even delivered and picked up the car to make things easy on us, and gave a gift bag of swag and chocolates to boot. Rent your loved one a fancy pants car! You'll thank me later.

I want to give a huge thumbs up to Natalia! She worked with us to explain the costs! Knowing we…read morewere concerned with costs, she asked if we cared what car we got, she gave us a smaller car. Which lowered the cost by $100. Thank you Natalia!

I've been renting from Enterprise Rent-A-Car in Duarte for over 12 years, and this was by far my…read moreworst experience. I was charged $371 on my Citibank card, then the clerk tried to run my card again for the same amount. The second charge declined, and even after I showed proof on my phone that the first charge went through, she said she didn't remember processing it. I waited over an hour while they tried to fix it. Citibank even confirmed to them that the charge was approved--but they still did nothing and attempted to charge me again. I ended up leaving without a car, had to call an Uber, and arrived 1.5 hours late to Skid Row where I feed the homeless every Wednesday. That delay affected real people who depend on us. After 12 years of loyalty, this level of disorganization and lack of accountability is extremely disappointing. Do better

Avoid this location at all costs! Received a confirmation and upon arrival in the morning, there…read morewere computer issues and we were informed that they had zero cars and offered to call us back in the afternoon in case they received any returns. How can you confirm a rental and a specific time when you have zero cars. I've worked in this industry and was never even allowed to do things like this. Shame on Hertz and this location.

The office is very simple looking but the service is OUTSTANDING!!…read more The female from England (please forgive me for forgetting your name) was AWESOME!! She was very professional, funny, hard-working and even corrected my car rental reservation when I made a mistake and made my reservation for the wrong weekend. The rental rates were better than other car rental businesses in the area I would definitely use this place again