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    Avis - Covina

    3.0 (4 reviews)
    Closed 8:00 am - 12:00 pm

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    1 year ago

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    2 years ago

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    10 months ago

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    1 year ago

    Alex is the best. He goes above and beyond. Treat him with respect and give my boy some love. He's the best!

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8(187 reviews)
    3.4 mi

    I've booked with this location a handful of times, and Andrew and Dylan at the Glendora location…read morehave always been accommodating, professional, and kind. He consistently provides a smooth and positive experience every time we come in!

    Take your business elsewhere. This company doesn't operate in good faith. Turo, budget, Avis,…read moreanything is better than dealing with these people. I'm absolutely traumatized at the experience I've had at this location. I called enterprise at the phone number listed for the Glendora location and was told they had 4 mid size vehicles available for rent at that location, I booked my reservation and arrived to the location less than 20 mins later. The man at the front told me they had nothing available even though I saw 2 of the cars I reserved. He told me I could upgrade and pay almost 200 more for a luxury car or get put in a small economy car that wouldn't fit the kids in the back seat. Would I said I didn't understand how I was told 4 cars were available yet now there in none in a span of 20 mins he's told me "well that's what you get for booking before we close" like I'm being reprimanded for booking last minute? I called customer service and they said they will contact the manager of that location to accommodate me and give me a car priced at what I reserved. The situation further escalated and this man kept walking in our faces saying leave I'm going to call the police and shouldered my 65 year old mother telling us to get out since the other employee said I need to leave I have plans, but says after us being threatened with the police "well I'm staying for the fireworks". Like this was some type of entertainment for him.. The police were involved and my mother is pressing charges for his shouldering her. It is disgraceful this business operates the way they do and this person thinks they can treat customers this way. When the police arrived the man claimed he was the manager. I cannot fathom how this person treats their customers this way and I'm heavily considering legal actions. This man had no right to treat us that way or tell me they won't take my reservation when there was 2 of the exact car I asked for sitting right there and then threatening us with the police, we didn't violate any laws but now we're criminalized?! Ridiculous

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Hertz Rent A Car - Office

    Hertz Rent A Car

    1.8(287 reviews)
    2.6 mi

    I would not likely rent from this location if I can avoid it…read more Had a rental reservation for 9am and got there early (around 815) to pickup, hoping it would be ready but I was informed that they were waiting for the vehicle to be dropped off. That's my bad...I assumed they'd have multiple cars of the same class, but it is a relatively small rental facility, so that was on my. However, by 850, the vehicle was still not dropped off so there was no way it would be ready by my pickup time. Rental email said it was supposed to be ready for me to just grab and go and wouldn't have to deal with the desk, so that was totally misleading. Again, a little more research on my end to find out the type of facility and size might have prepared me better. The car came in just before 9 and they still had to run through their check in process and have it cleaned up. I actually spoke with the person returning the car and asked about it and they were totally satisfied with the car, so it eased some of my apprehensions. Ended up getting out around 930-ish after all was said and done (at least I was able to witness the cleaning process before I got it)...and fortunately I wasn't in a super rush, so it was okay. I did have to leave for business, but should I ever need a rental in the future and am in dire need to get from this location in particular, I'd include some extra waiting time. Maybe if I had a later rental on Monday it wouldn't be like this? But that's not a guarantee either. They had just a single employee working the desk and the poor person was running around taking care of me and the other guests. He was extremely apologetic, and again, it wasn't like the agent wasn't working super hard...just too much for a single employee to handle. Management def needs to take a look at their staffing for this location.

    Scotiana was the best in getting a rental vehicle. Even with a vehicle shortage, she was able to…read moreget me into a vehicle to make it to my job on time! THANK YOU SCOTIANA!

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    Hertz Rent A Car - Office

    Office

    Hertz Rent A Car
    Hertz Rent A Car

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    Avis - Avis in Covina. 10:07am Currently waiting for my 9am reservation

    Avis

    2.3(66 reviews)
    1.7 mi

    I feel bad for the other reviewers who had such a bad experience. I had a great experience!! Alex…read morewas super helpful and friendly. And all the staff did a great job in making my rental for a camping trip/trail race a breeze. I got upgraded to a much bigger car for a really reasonable price and they were very considerate in making sure I was happy with the rental. Only issue I had was the USB jack in the car was bad so it was impossible to charge our phones through it, but Avis gave us a $20 credit towards our next purchase. So that was awesome. We will rent from Avis Covina again! THANK YOU

    This rental agency tricked me into paying a few hundred more than I would've paid had I not let the…read moremanager change my pick up time in order to "save me money". My reservation was from 10AM Thursday until 12 noon on Saturday! When I arrived at the Agency at noon to return the car, the agency was dark and closed. I called and the operator instructed me to return the car on the next business day so I went back first thing Monday morning. I was told that they closed at 12 noon (even though they had clearly closed early) and that I should've returned the car at 10:30 AM anyway! WTF??? I had no clue they had changed my whole itinerary! I only agreed to change my pick up time to 10:30 instead of 10:00, because he said it would save me a significant amount of money! Never did he mention I'd have to change the drop off time as well! Legally, I can't do anything about the fast one he pulled on me because he told me initial here, here, and here, and sign here, which I did. I was so grateful to him for saving me money, that I didn't think to read the small print on the contract indicating my whole itinerary had been changed! I chose the hours I did for a reason and there would have been no point to renting the car in the first place, if I had to have it back by 10:30! When I later confronted Alex (the mgr) about it, he lied and said he went over all the changes with me. I was happy with what I was going to pay in the first place, for the hours I needed the car for. This place is dishonest and use the fine print on contracts to make their money. Bottom line.....This was my fault for being too trusting of a person. They sure got me good but good thing I believe in karma.

    Photos
    Avis - Bald front tires of Our Rental Car 5/27/2023

    Bald front tires of Our Rental Car 5/27/2023

    Avis - Journey, Beware! she's a liar  so many things went wrong with her. She needs to be trained better or fired for lying!

    Journey, Beware! she's a liar so many things went wrong with her. She needs to be trained better or fired for lying!

    Avis - Right front tire

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    Right front tire

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8(323 reviews)
    2.1 mi

    Last November, I rented a Black Hyundai Kona from the Covina branch and had an experience I won't…read moreforget. I walked 3.5 miles to pick up the car, and by the time I arrived, I was exhausted and out of breath. Eric Johnson, the Assistant Branch Rental Manager, immediately went above and beyond--he brought me water and paper towels and made sure I had a moment to recover comfortably. His kindness really stood out. What impressed me even more was what happened when I returned the car. Without me asking, Eric had thoughtfully left a note for his colleague to give me a ride home. That level of care and attention is rare, and it truly meant a lot. I was genuinely touched by the exceptional customer service and would highly recommend this branch to anyone looking to rent a car for the weekend. Thank you, Eric Johnson, for going the extra mile!

    I returned our car rental earlier today. Very convenient for us to return on a Sunday, upon…read morearriving there were several cars ahead of me. I parked the car, went inside and was greeted within a few minutes by Edward. He made return a very smooth one, reading some of these not so favorable reviews, all I can say is expect to wait, this is not a fast food joint. Fortunately for me everything went as quick as possible. The primary reason I used Enterprise was for an Insurance Claim, I had a rental for just over two weeks while our SUV was in the shop I had a minor issue with the first rental car, not the staffs fault. Upon calling to switch it for another, this location answered my call both times, they were very courteous as well. I had the switched out car within 20 minutes of arriving. Kudos to Daniel and the Staff who got me in & out in ample time that day. This location is just 2 minutes off the 10 freeway in Covina, just five minutes from the body shop which repaired our vehicle, easy access as well. In closing, we're whole again, happy to have our car back. I would definitely recommend, and use this location in the future

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis - Covina - carrental - Updated May 2026

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