Thank you to Kyle for great customer service…read more I didn't care how small the car was lol. I needed a vehicle to get me to point A to point B. The only reason I gave it 4 stars is due to the wait to get a hold of the location. I did get cut off twice. Not cause of Kyle, I believe its Enterprise set up. Thank you.

First time renting a car from them, and they treated me so good..VERY nice people..They came to…read morepick me up and drove me home!!! I will forever rent cars from them...

Vic was very professional. Replies promptly. Fair-priced. Above all else old-school courtesy. You…read morecannot beat this rental place. Finally a small local business we can support. " Try it you might like it"! Yelp is awaiting your confirmation to proceed with their services. Note Confirm your email to start using Yelp. here

Love this company!!!! They always on top of their business…read more Fast respond, clean cars, reasonable prices. No need to hustle around and search for car rental when you have Laxury Car Rental. Thank you guys

As always when I rent a car. They show me the vehicle if I want something else and it's available…read moreit's not a problem. Great customer care I really appreciate that and my deposit back within 24 hrs. Usually the same day though. That's enterprise on Route 66 next to see's candy. Always helpful and professional. Thanks

Be careful when booking online with the Glendora location. They allowed me to reserve and pay for…read morean Elite vehicle that they apparently did not even have available. I made my reservation in advance specifically to secure that type of vehicle, only to find out later that it wasn't available. What's frustrating is that if the vehicle isn't in inventory, it shouldn't be available to reserve online in the first place. Customers shouldn't have to waste their time planning around a reservation that cannot be honored. To make matters worse, I was transferred to another location and felt like my concerns were brushed off rather than addressed. The lack of communication and accountability made the entire experience extremely disappointing. If you're reserving a specific vehicle class, I would strongly recommend calling ahead and confirming they actually have it before relying on your online reservation.

I would not likely rent from this location if I can avoid it…read more Had a rental reservation for 9am and got there early (around 815) to pickup, hoping it would be ready but I was informed that they were waiting for the vehicle to be dropped off. That's my bad...I assumed they'd have multiple cars of the same class, but it is a relatively small rental facility, so that was on my. However, by 850, the vehicle was still not dropped off so there was no way it would be ready by my pickup time. Rental email said it was supposed to be ready for me to just grab and go and wouldn't have to deal with the desk, so that was totally misleading. Again, a little more research on my end to find out the type of facility and size might have prepared me better. The car came in just before 9 and they still had to run through their check in process and have it cleaned up. I actually spoke with the person returning the car and asked about it and they were totally satisfied with the car, so it eased some of my apprehensions. Ended up getting out around 930-ish after all was said and done (at least I was able to witness the cleaning process before I got it)...and fortunately I wasn't in a super rush, so it was okay. I did have to leave for business, but should I ever need a rental in the future and am in dire need to get from this location in particular, I'd include some extra waiting time. Maybe if I had a later rental on Monday it wouldn't be like this? But that's not a guarantee either. They had just a single employee working the desk and the poor person was running around taking care of me and the other guests. He was extremely apologetic, and again, it wasn't like the agent wasn't working super hard...just too much for a single employee to handle. Management def needs to take a look at their staffing for this location.

Do not trust this location. We rented a Nissan Altima from this location for a trip to Las Vegas…read moreand when we first got there it was already parked right in front, cleaned, and prepped for us. My husband and I thought this was nice. So obviously since they cleaned it the car seemed fine in the beginning. Then as soon as we start our road trip and travel farther out, ants and spiders start appearing. At first only a couple and then more and more start coming out. You can imagine how this is on a road trip to Las Vegas, in June, with my 6 year old and my 3 MONTH OLD BABY in the car. We're in the middle of the 15 freeway with no choice but to deal with these insects for the next 3+ hours. I called Hertz West Covina while in the rental and they weren't even fazed, they said yes you can go to any Hertz location no problem and trade it in. They were very nonchalant, as if they weren't surprised. So I'm sure they knew about the insect infestation. So that must be why they cleaned and prepped the car right in time for our reservation slot! Because they knew there was an insect infestation and wanted to make sure we didn't see it at first. How disgusting that they would willingly let people take these vehicles knowing there's insects in there. This was especially difficult for my child and we were stressed the whole time hoping no insects were crawling on my 3 month old. We did end up swapping the vehicle in Las Vegas at no cost, but what a headache! Don't trust these hertz employees or this location!

I rented a vehicle for a replanned family and friends weekend getaway…read more The vehicle I reserved through the Costco website was not available at the time of pickup. Avis/Budget representative, Hugo, made things work. I was upgraded to a 7-passenger mini SUV. The vehicle issue worked out better than I planned; customer service was top-notch (thank you, Hugo), and to my surprise, Avis offered better pricing than many other car rental companies. I rented a vehicle on three separate occasions during a one week period and each visit was quick, smooth and left me feeling satisfied with my decision to rent a vehicle from this company. Thank you!!

What a shit show. 40 min min wait while no one is there. Car is not ready for pickup as it's dirt…read moreAF. They had to clean it. Vehicle prepaid but they won't even use a different card for deposit. The men working there are nice though. So 1 star is given at least. Don't rent from this place. It's been going down hill. I have been renting here for 1.2 decades and fuck this place

I have been extremely pleased with Budget Car Rental…read more I have had to rent a vehicle on three separate occasions within the past week, and each visit has been a positive experience, This office is small but very clean and well organized. Rental vehicle pricing has been much lower than what I paid at two other rental companies. Budget representative, Hugo, has been AMAZING! Hugo has been and is a very friendly man who truly cares about providing EXCELLENT customer service not only to me but to every single customer, as I have personally seen with my own eyes. On two occasions, the vehicle I had reserved via the Costco website was not available. Hugo upgraded me to a different vehicle free of charge. Since I need a rental car while my own vehicle is being repaired, this is where I rent vehicles as needed.

I've been here around 4 times and each time the staff here are great. Alex got me out of a…read morepredicament. He price matched me, got me into a better vehicle than I originally got at another budget rental place that was trying to charge me extra and an arm and a leg to change pick up locations, and accommodated me accordingly. He is always very attentive, and accommodating to the customers. I will not go to another place. I tried to and learned my lesson and came back here. The cars are always clean, ready to go and well taken care of. This is the only spot I'll come back to.

I have rented vehicles from this location on several occasions, but I have never left a Yelp…read morereview, so here goes. Upon entering the lathe office, I waited in line for all of six minutes while an Enterprise employee, Lirna Iribe, worked as quickly as she could. When it was her turn, Lirna was extremely friendly, professional, and welcoming. She asked me a few questions, and I was done with the entire process within four minutes. Lirna was AMAZING and provided EXCELLENT customer service. Next came a four-minute wait until another employee, Daniel, walked me to the SUV I rented for a family road trip. Daniel was very friendly, happy, super polite, and professional. Daniel provided GREAT customer service and answered every question I had regarding the vehicle I was about to use for the next eight days. I reserved the vehicle through Costco, which was a Very easy process. Tip: I used my credit card to make my reservation and will use the same card to pay for my rental when I return the vehicle. By using this card, the credit card company provides rental car insurance benefits, thus saving me $33.00 per day. Back to Enterprise. Renting a vehicle here was fast, easy, and a truly positive experience. Thank you for the GREAT service.

I am giving Enterprise Rent-A-Car in West Covina an absolute 1-star review, unbelievably rigid and…read moreoutdated service! I tried to rent a car here and was completely turned away because they don't take Apple Pay. To try and resolve it, I opened up my official bank phone app and showed them my actual credit card number and all of my account details right on the screen. They flat-out refused to accept that as well and insisted that they only accept a physical plastic card. We are in 2026 already... it is mind-boggling that a major rental company is still stuck in the Dinosaur Age with their payment policies. If you rely on digital wallets or modern tap-to-pay methods, save yourself the hassle and go somewhere else that operates in the 21st century!

Very good service friendly and doesn't laugh, when you have to can open the gas door and have to…read morecall and find out how lol Price were good and they picked me up at my house

Route 66 is awesome! We had an amazing experience working with them. I called the Thursday before…read moreFather's Day, wanting to see if I might rent a convertible for my husband. They totally made it happen, and at a reasonable price for such a beautiful BMW. We made a memory as a family, driving to the beach, and it was the best gift I've ever managed to get my hubby (he always says he doesn't need anything- boo). Highly recommend. A friend also told me her daughter rented a car then while visiting from Texas, and they were more reasonable than Enterprise! Great folks to work with, even delivered and picked up the car to make things easy on us, and gave a gift bag of swag and chocolates to boot. Rent your loved one a fancy pants car! You'll thank me later.

In summation: 4.4 Stars…read more Pros: - Great service - Friendly staff - Handled my rental through my insurance without any hassles. Cons: - Did not have the car in my class size (Toyota Corolla) the first day. Got "upgraded" to a Monstrous RAM 1500 Classic 4 door truck (used a LOTS of gas). Got a Nissan Sentra the second day (and rest of the rental period to use) - Wished they had a Hybrid or EV car for the rental.

I've been renting from Enterprise Rent-A-Car in Duarte for over 12 years, and this was by far my…read moreworst experience. I was charged $371 on my Citibank card, then the clerk tried to run my card again for the same amount. The second charge declined, and even after I showed proof on my phone that the first charge went through, she said she didn't remember processing it. I waited over an hour while they tried to fix it. Citibank even confirmed to them that the charge was approved--but they still did nothing and attempted to charge me again. I ended up leaving without a car, had to call an Uber, and arrived 1.5 hours late to Skid Row where I feed the homeless every Wednesday. That delay affected real people who depend on us. After 12 years of loyalty, this level of disorganization and lack of accountability is extremely disappointing. Do better

The office is very simple looking but the service is OUTSTANDING!!…read more The female from England (please forgive me for forgetting your name) was AWESOME!! She was very professional, funny, hard-working and even corrected my car rental reservation when I made a mistake and made my reservation for the wrong weekend. The rental rates were better than other car rental businesses in the area I would definitely use this place again

I reserved a vehicle, even got the upgrade. Prepaid for it. Counted on it being here, and it was…read morenot. They gave it away because I was a little late. No phone call, no email, just gave my rental away that I prepaid for. I've been renting from Hertz for many years and have never been treated this way. Do yourself a favor and go to Enterprise across the street.