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    Avis

    2.3 (66 reviews)
    Closed 8:00 am - 12:00 pm

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    This is proof of my reservation. The car they tried giving me was a ford explorer midsize
    Allison M.

    We reserved a full size SUV for a family vacation. When we went to pick up the car the worker attempted to give us a midsize SUV. We informed him that this was not the size we needed because the full size offers cargo/trunk space and the midsize did not. The worker insisted it was "something similar" to what we ordered. I told him thats not what we need we need a full size like we reserved. I asked him what we can do because we are leaving on vacation. He recommended I call the costumer service number at 1800 331-1212. I spent 54min with the costumer service representative just to find out that the company could not provide me with a large size SUV at any nearby location. Horrible experience would never book through this company or recommend it to anyone. Especially this location!!

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    9 years ago

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    19 days ago

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    9 months ago

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    10 months ago

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    8 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    4 years ago

    Exceptional service! Very happy with what I got and I will be recommending my friends and family !!!

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    4 years ago

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    12 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    4 years ago

    Refuses to honor reservation booked over a week in advance, won't answer phone during the day to verify.

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    7 years ago

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    7 years ago

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    11 years ago

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    11 years ago

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    8 years ago

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    7 years ago

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    10 years ago

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    12 years ago

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    7 years ago

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    8 years ago

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    6 years ago

    Came in and no one aT the counter. Just one guy and he stayed washing the car and ignoring the long line at the counter.

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    8 years ago

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    Page 1 of 2

    Ask the Community - Avis

    Review Highlights - Avis

    And all the staff did a great job in making my rental for a camping trip/trail race a breeze.

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8(323 reviews)
    0.4 mi

    Last November, I rented a Black Hyundai Kona from the Covina branch and had an experience I won't…read moreforget. I walked 3.5 miles to pick up the car, and by the time I arrived, I was exhausted and out of breath. Eric Johnson, the Assistant Branch Rental Manager, immediately went above and beyond--he brought me water and paper towels and made sure I had a moment to recover comfortably. His kindness really stood out. What impressed me even more was what happened when I returned the car. Without me asking, Eric had thoughtfully left a note for his colleague to give me a ride home. That level of care and attention is rare, and it truly meant a lot. I was genuinely touched by the exceptional customer service and would highly recommend this branch to anyone looking to rent a car for the weekend. Thank you, Eric Johnson, for going the extra mile!

    I returned our car rental earlier today. Very convenient for us to return on a Sunday, upon…read morearriving there were several cars ahead of me. I parked the car, went inside and was greeted within a few minutes by Edward. He made return a very smooth one, reading some of these not so favorable reviews, all I can say is expect to wait, this is not a fast food joint. Fortunately for me everything went as quick as possible. The primary reason I used Enterprise was for an Insurance Claim, I had a rental for just over two weeks while our SUV was in the shop I had a minor issue with the first rental car, not the staffs fault. Upon calling to switch it for another, this location answered my call both times, they were very courteous as well. I had the switched out car within 20 minutes of arriving. Kudos to Daniel and the Staff who got me in & out in ample time that day. This location is just 2 minutes off the 10 freeway in Covina, just five minutes from the body shop which repaired our vehicle, easy access as well. In closing, we're whole again, happy to have our car back. I would definitely recommend, and use this location in the future

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Hertz Rent A Car - Office

    Hertz Rent A Car

    1.8(287 reviews)
    0.9 mi

    I would not likely rent from this location if I can avoid it…read more Had a rental reservation for 9am and got there early (around 815) to pickup, hoping it would be ready but I was informed that they were waiting for the vehicle to be dropped off. That's my bad...I assumed they'd have multiple cars of the same class, but it is a relatively small rental facility, so that was on my. However, by 850, the vehicle was still not dropped off so there was no way it would be ready by my pickup time. Rental email said it was supposed to be ready for me to just grab and go and wouldn't have to deal with the desk, so that was totally misleading. Again, a little more research on my end to find out the type of facility and size might have prepared me better. The car came in just before 9 and they still had to run through their check in process and have it cleaned up. I actually spoke with the person returning the car and asked about it and they were totally satisfied with the car, so it eased some of my apprehensions. Ended up getting out around 930-ish after all was said and done (at least I was able to witness the cleaning process before I got it)...and fortunately I wasn't in a super rush, so it was okay. I did have to leave for business, but should I ever need a rental in the future and am in dire need to get from this location in particular, I'd include some extra waiting time. Maybe if I had a later rental on Monday it wouldn't be like this? But that's not a guarantee either. They had just a single employee working the desk and the poor person was running around taking care of me and the other guests. He was extremely apologetic, and again, it wasn't like the agent wasn't working super hard...just too much for a single employee to handle. Management def needs to take a look at their staffing for this location.

    Scotiana was the best in getting a rental vehicle. Even with a vehicle shortage, she was able to…read moreget me into a vehicle to make it to my job on time! THANK YOU SCOTIANA!

    Photos
    Hertz Rent A Car - Office

    Office

    Hertz Rent A Car
    Hertz Rent A Car

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    Avis - Covina - Inside of office.

    Avis - Covina

    3.0(4 reviews)
    1.7 mi

    Great service from Richard and the other gentleman. Richard goes above and beyond for his…read morecustomers! I rent here all the time and I love it. Both locations are great! The cars are clean and smell nice!

    I was needing to rent a car for the weekend. Most rental companies are closed on Sundays, However,…read moreAvis is open on Sunday mornings so I decided to try them and save a little money in doing so. Having read negative reviews on a few of their other local locations, I decided to have an open mind going in, than sharing an honest review upon returning their vehicle. Picking up the car was fine. When signing the paperwork and given the keys to a Toyota Corolla, I owed $0 dollars, having already prepaid on their website, there were no additional fees. The young gentleman, Richard was friendly and courteous, which I did appreciate. However, upon returning the vehicle, the lady who was helping me, at first could not find my rental transaction in their system. After showing her my signed receipt, she found my record. But the error she was seeing was the mileage speedometer on the receipt was different than what was showing on her computer. So I waited patiently some minutes. She calls her supervisor, who is trying to help troubleshoot the error over the phone. After around 15 minutes, I politely asked if I can depart, having turned in my rental and keys before my 10:00am deadline. She says, yes that it's fine and continued to fix the situation. A few days later, I check my credit card and see that I was charged $23.50 that Sunday on my credit card. I call the business and a woman says, it is a late return fee. Meaning, the woman at the desk that Sunday morning, did not register or count my vehicle as returned UNTIL the mileage speedometer issue had been resolved.I explained the above story to her and was told I could not be given a refund. Their employee Richard was great helping me. Overall a negative experience for a mere $23 late return fee.

    Photos
    Avis - Covina - Front Entrance

    Front Entrance

    Avis - Covina - Avis office.

    Avis office.

    Avis - Covina - My Toyota Corolla rental.

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    My Toyota Corolla rental.

    Athans Auto Body & Paint

    Athans Auto Body & Paint

    4.9(80 reviews)
    0.6 mi

    I had a great experience with Athans. Jason was extremely helpful, friendly, and took the time to…read moreperform a very thorough inspection of my vehicle. Even though the repairs ultimately needed were outside the scope of what they handle, they didn't rush me out the door. Instead, they clearly explained the issues, answered my questions, and provided detailed information on what would be needed to fix the problems elsewhere. It's refreshing to find a shop that's honest, knowledgeable, and genuinely focused on helping customers rather than just making a sale. I really appreciated the transparency and professionalism and would absolutely recommend them to anyone looking for trustworthy advice and a solid vehicle inspection.

    Exceptional work and exceptional customer service!…read more To start off, I have always taken my vehicles to Athans for damage and I wasn't sure if Athans would have performed this type of work I was asking. Therefore, I had called multiple customs shops and the asking price was ridiculous! I gave it a shot and asked them and to my luck they could do it. Athans was way more reasonable with the price than these other shops. I've had multiple vehicles worked on by Athans and it's always been done to OE standards or better. I was very happy with the communication they had with me and finishing the vehicle in a timely manner. You won't be disappointed with their quality of work nor their customer service!

    Photos
    Athans Auto Body & Paint
    Athans Auto Body & Paint - Whether you're looking for a custom color, or in need of matching pre-accidental paint. We've got top-notch matching software.

    Whether you're looking for a custom color, or in need of matching pre-accidental paint. We've got top-notch matching software.

    Athans Auto Body & Paint

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    Honesty Car - Main office building at 100 Barranca Ave, Suite 900E, West Covina

    Honesty Car

    4.8(17 reviews)
    0.9 mi

    I contacted HonestyCar via Leasehackr and it went incredibly smoothly. Spent a few minutes doing…read morethe forms at the beginning and they ran my credit and did all the work. Car was ready and I went to the dealer, signed the paperwork without any attempt at upsell or visit to the finance office, and had my keys and was done there in 15 minutes. Everyone kept their promises, and were extremely easy to deal with. I had never used a car broker before, but given them the low level of stress, ease of documentation, and time saved, I believe the service more than pays for itself. We'll definitely use it again. It's so much easier when you're able to know exactly what the prices are, and just work through the options and focus on the car that you want rather than all the little details of how to put the deal together. The deal itself was actually very good as well, and we saved a lot of money. It is worth it for a piece of mind, letting someone else do the negotiation and finding the exact vehicle we wanted in the right color, and genuinely not having to worry about whether or not we did it right, or are missing something.

    Wei was extremely helpful trying to find me a specific build of a BMW i4, even looking into dealer…read moretrades. He came close, but there just wasn't enough inventory at the time to hit 100%. While we didn't end up consummating a deal, I was very impressed by his professionalism and quick responses. I will certainly reach out to him again for my next auto lease.

    Photos
    Honesty Car
    Honesty Car
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    Outside

    Exec Rent A Car - This is Daisy, the Agent at Exec Rent A Car at West Covina. Excellent Service & Fast Service.  Match with the Loan Hot Red Prius car:)

    Exec Rent A Car

    1.8(10 reviews)
    1.1 mi
    Speaks Mandarin
    Speaks Spanish

    Quite an Executive experience from start to finish from the West Covina Exec Rent-A-Car crew…read more After receiving quotes from Emmy on a few vehicles, I ended up calling back and booking with Beatrice. She whipped up a reservation and I was picking up our truck the following afternoon. The lounge was really plush, full of fresh fruit, coffee and drinks while she checked me in. Leah had all my paperwork ready and processed my checkout. The whole experience was way way different than the usual exhaustion that I experience at most rental counters or airports. The only thing that I could suggest as an added perk would be a shuttle pickup within a small radius because coming from Ventura county on the train, we still had to Uber over when I'm sure a quick local shuttle would come in handy. Overall a really incredible experience dealing with Emmy, Leah + Beatrice here at West Covina. I really can't thank them enough for a great experience from quote to pickup.

    I was deliberatley lied to online about availability of a 7 seater vehicle. On top of that since…read morethey were through Toyota I had no idea I would be sent here by envision Toyota. They have you believe that Toyota itself will remt out the vehicle .Next they lied about prices online. I show up and they tell me oh that price is for people renting whi are Toyota customers only. What a waste if time: Time spent looking for a car online, time spent reserving the car, time spent driving to this location. The location is hard to find and super loud right near a freeway. I DO NOT RECCOMMEND Oh and the reseceptiknist was this women with way tok much makeup... calm down lady your just here to work not get married.

    Photos
    Exec Rent A Car
    Exec Rent A Car - Plush lounge with fresh fruit, coffee and cold drinks

    Plush lounge with fresh fruit, coffee and cold drinks

    Exec Rent A Car - Exec Rent A Car offers many makes and models

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    Exec Rent A Car offers many makes and models

    Avis - carrental - Updated May 2026

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