I would not likely rent from this location if I can avoid it…read more Had a rental reservation for 9am and got there early (around 815) to pickup, hoping it would be ready but I was informed that they were waiting for the vehicle to be dropped off. That's my bad...I assumed they'd have multiple cars of the same class, but it is a relatively small rental facility, so that was on my. However, by 850, the vehicle was still not dropped off so there was no way it would be ready by my pickup time. Rental email said it was supposed to be ready for me to just grab and go and wouldn't have to deal with the desk, so that was totally misleading. Again, a little more research on my end to find out the type of facility and size might have prepared me better. The car came in just before 9 and they still had to run through their check in process and have it cleaned up. I actually spoke with the person returning the car and asked about it and they were totally satisfied with the car, so it eased some of my apprehensions. Ended up getting out around 930-ish after all was said and done (at least I was able to witness the cleaning process before I got it)...and fortunately I wasn't in a super rush, so it was okay. I did have to leave for business, but should I ever need a rental in the future and am in dire need to get from this location in particular, I'd include some extra waiting time. Maybe if I had a later rental on Monday it wouldn't be like this? But that's not a guarantee either. They had just a single employee working the desk and the poor person was running around taking care of me and the other guests. He was extremely apologetic, and again, it wasn't like the agent wasn't working super hard...just too much for a single employee to handle. Management def needs to take a look at their staffing for this location.

Do not trust this location. We rented a Nissan Altima from this location for a trip to Las Vegas…read moreand when we first got there it was already parked right in front, cleaned, and prepped for us. My husband and I thought this was nice. So obviously since they cleaned it the car seemed fine in the beginning. Then as soon as we start our road trip and travel farther out, ants and spiders start appearing. At first only a couple and then more and more start coming out. You can imagine how this is on a road trip to Las Vegas, in June, with my 6 year old and my 3 MONTH OLD BABY in the car. We're in the middle of the 15 freeway with no choice but to deal with these insects for the next 3+ hours. I called Hertz West Covina while in the rental and they weren't even fazed, they said yes you can go to any Hertz location no problem and trade it in. They were very nonchalant, as if they weren't surprised. So I'm sure they knew about the insect infestation. So that must be why they cleaned and prepped the car right in time for our reservation slot! Because they knew there was an insect infestation and wanted to make sure we didn't see it at first. How disgusting that they would willingly let people take these vehicles knowing there's insects in there. This was especially difficult for my child and we were stressed the whole time hoping no insects were crawling on my 3 month old. We did end up swapping the vehicle in Las Vegas at no cost, but what a headache! Don't trust these hertz employees or this location!

I have rented vehicles from this location on several occasions, but I have never left a Yelp…read morereview, so here goes. Upon entering the lathe office, I waited in line for all of six minutes while an Enterprise employee, Lirna Iribe, worked as quickly as she could. When it was her turn, Lirna was extremely friendly, professional, and welcoming. She asked me a few questions, and I was done with the entire process within four minutes. Lirna was AMAZING and provided EXCELLENT customer service. Next came a four-minute wait until another employee, Daniel, walked me to the SUV I rented for a family road trip. Daniel was very friendly, happy, super polite, and professional. Daniel provided GREAT customer service and answered every question I had regarding the vehicle I was about to use for the next eight days. I reserved the vehicle through Costco, which was a Very easy process. Tip: I used my credit card to make my reservation and will use the same card to pay for my rental when I return the vehicle. By using this card, the credit card company provides rental car insurance benefits, thus saving me $33.00 per day. Back to Enterprise. Renting a vehicle here was fast, easy, and a truly positive experience. Thank you for the GREAT service.

Very disappointed with my experience. I reserved an Elite vehicle in advance through the Glendora…read morelocation specifically to avoid any last-minute issues. I was later told my reservation would be moved to the Covina location, which was inconvenient but manageable. Covina experience The real problem was that when I arrived, the Elite vehicle I had reserved was not available. What made the situation worse was the way it was handled. Instead of offering solutions or showing any concern for the inconvenience, I felt dismissed and treated rudely. It seemed like no one cared that I had planned ahead and reserved a specific vehicle for a reason. I understand that inventory issues can happen, but customer service and communication matter. A simple phone call, apology, or effort to accommodate the reservation would have gone a long way. Unfortunately, that was not my experience. I hope management takes a closer look at how customers are treated when problems arise. I left with no car and I really needed a car today.

We reserved a full size SUV for a family vacation. When we went to pick up the car the worker…read moreattempted to give us a midsize SUV. We informed him that this was not the size we needed because the full size offers cargo/trunk space and the midsize did not. The worker insisted it was "something similar" to what we ordered. I told him thats not what we need we need a full size like we reserved. I asked him what we can do because we are leaving on vacation. He recommended I call the costumer service number at 1800 331-1212. I spent 54min with the costumer service representative just to find out that the company could not provide me with a large size SUV at any nearby location. Horrible experience would never book through this company or recommend it to anyone. Especially this location!!

Returning the rental was even worse than pick up. Journey is a liar, she claimed I checked out the…read morecar @ 9:57am when the car was wasn't even ready, it was being "washed" it was dirty af from the outside! I didn't leave Avis till after 10:15am-1030. She wanted to charge me a whole other day and keep the car. My reservation was set @9am from the day before, I showed up around 9:30 and the car was being washed. It's 10:07 and I'm still waiting for the car. Save your time and go elsewhere. If I make a reservation I expect them to fulfill it, and not at whatever time they want or are ready. Do better AVIS! Save TIME and go to a different location!

UPDATE 1/30/26 Recvd the same auto response via yelp, I've already contacted enterprise directly…read moremultiple times along with Costco, your management doesn't know how to return calls and it's too frustrating and honestly not worth continuing. The whole point of reservations is to hold something this for example a vehicle; for a customer not give it away because you had a walk in! Learn from all these other negative reviews and try and do better as a company! UPDATE 1/23/26 - negative Still no response from Enterprise, I did reach out to Costco Travel to let them know what we went through with the company they've partnered with, will go to Hertz and will recommend other rental companies going forward! Thank you for the headache enterprise!

Before you go I recommend having an appointment because it's a pretty fast service spot…read more Shout out to Carlos, Shawn, and Daniel thank you so much for such a fast transaction and rent service. I borrowed this Smurf Mobil for a few days (April 22-25) due to my car being in the shop. I did need to add my car another day and it was a simple process To modify and everything was done online to add the other day. This was my 3rd time using the services here and it's always such a fast service. Can't appreciate it enough. Customer service was great! Thank you gentlemen!

First time renting a car from them, and they treated me so good..VERY nice people..They came to…read morepick me up and drove me home!!! I will forever rent cars from them...

Thank you to Kyle for great customer service…read more I didn't care how small the car was lol. I needed a vehicle to get me to point A to point B. The only reason I gave it 4 stars is due to the wait to get a hold of the location. I did get cut off twice. Not cause of Kyle, I believe its Enterprise set up. Thank you.

I was needing to rent a car for the weekend. Most rental companies are closed on Sundays, However,…read moreAvis is open on Sunday mornings so I decided to try them and save a little money in doing so. Having read negative reviews on a few of their other local locations, I decided to have an open mind going in, than sharing an honest review upon returning their vehicle. Picking up the car was fine. When signing the paperwork and given the keys to a Toyota Corolla, I owed $0 dollars, having already prepaid on their website, there were no additional fees. The young gentleman, Richard was friendly and courteous, which I did appreciate. However, upon returning the vehicle, the lady who was helping me, at first could not find my rental transaction in their system. After showing her my signed receipt, she found my record. But the error she was seeing was the mileage speedometer on the receipt was different than what was showing on her computer. So I waited patiently some minutes. She calls her supervisor, who is trying to help troubleshoot the error over the phone. After around 15 minutes, I politely asked if I can depart, having turned in my rental and keys before my 10:00am deadline. She says, yes that it's fine and continued to fix the situation. A few days later, I check my credit card and see that I was charged $23.50 that Sunday on my credit card. I call the business and a woman says, it is a late return fee. Meaning, the woman at the desk that Sunday morning, did not register or count my vehicle as returned UNTIL the mileage speedometer issue had been resolved.I explained the above story to her and was told I could not be given a refund. Their employee Richard was great helping me. Overall a negative experience for a mere $23 late return fee.

Great service from Richard and the other gentleman. Richard goes above and beyond for his…read morecustomers! I rent here all the time and I love it. Both locations are great! The cars are clean and smell nice!

They should be out of business. We reserved a specific type of vehicle, the guy at the counter said…read more"we rented it out, we have..." they downgraded us, refused to refund anything, but gave us a customer service number. Look, 14 years in the Army have taught me patience and how to compromise-- this place should shut down, the employees should find new jobs, STEER CLEAR!

Had a great experience with "Journey" she was so helpful and assisted me all along the way. The SUV…read morewas in great condition and I was very pleased with Budget. Update: turned in car was a seamless process and left quickly. I get a call an hour later from "Hugo" And cleaning crew found my wallet! He called me and told me he had it saved for me. Thank you so much!!!

First time having to deal with getting my car fixed because of someone crashing into me…read more I was nervous to get everything started since I had no idea where to start. Athans made it very easy for me and the car came out perfect! Shoutout to Jason who answered all my questions, never rushed me, and made the experience seamless.

Being in the automobile business for many years I can truly recommend Athans body shop. Jason is…read moregreat, not only does he listens but makes suggestions and recommendations and does more than promised. Not even charging for the little extras.My wife's car came out looking like new. He even added a coat of wax to the whole car. Go there at least for a quote you will see what I am saying.

I had the worst experience with this company, because my family and I rented a 12 to 15-passenger…read morevan a month in advance, and at the last minute, just a day before, they canceled on us and told us that either the price was incorrect or that they couldn't get us the van, when we had planned our vacation a month in advance, They notify us that they can't get a van just a day before. We had our vacation all set for a long road trip to another state, and it turns out they couldn't do anything about it. They don't send you email messages, they don't send you text messages on your cell phone--only phone calls, and if you don't answer, that's the excuse they give you. They don't let you know ahead of time. So, I do not recommend this company; they don't take responsibility. Oh, and to get your money back, you have to make a bunch of phone calls because they don't take care of that either, They ruined our vacation just a day before when we had everything ready. I recommend you go to other, safer companies instead. They are not reliable; do not waste your time, do not waste your money on this agency

I had a positive experience with this AVIS location. From start to finish, the employees at this…read morespecific location were very helpful when we were in a pinch. The facility itself was by far the cleanest and nicest of any AVIS we've been to. They didn't have the SUV size we needed but they offered a crossover that was good enough for our purposes. I usually don't like AVIS as a company but this branch knows how to run a business!