I would not likely rent from this location if I can avoid it…read more Had a rental reservation for 9am and got there early (around 815) to pickup, hoping it would be ready but I was informed that they were waiting for the vehicle to be dropped off. That's my bad...I assumed they'd have multiple cars of the same class, but it is a relatively small rental facility, so that was on my. However, by 850, the vehicle was still not dropped off so there was no way it would be ready by my pickup time. Rental email said it was supposed to be ready for me to just grab and go and wouldn't have to deal with the desk, so that was totally misleading. Again, a little more research on my end to find out the type of facility and size might have prepared me better. The car came in just before 9 and they still had to run through their check in process and have it cleaned up. I actually spoke with the person returning the car and asked about it and they were totally satisfied with the car, so it eased some of my apprehensions. Ended up getting out around 930-ish after all was said and done (at least I was able to witness the cleaning process before I got it)...and fortunately I wasn't in a super rush, so it was okay. I did have to leave for business, but should I ever need a rental in the future and am in dire need to get from this location in particular, I'd include some extra waiting time. Maybe if I had a later rental on Monday it wouldn't be like this? But that's not a guarantee either. They had just a single employee working the desk and the poor person was running around taking care of me and the other guests. He was extremely apologetic, and again, it wasn't like the agent wasn't working super hard...just too much for a single employee to handle. Management def needs to take a look at their staffing for this location.

Do not trust this location. We rented a Nissan Altima from this location for a trip to Las Vegas…read moreand when we first got there it was already parked right in front, cleaned, and prepped for us. My husband and I thought this was nice. So obviously since they cleaned it the car seemed fine in the beginning. Then as soon as we start our road trip and travel farther out, ants and spiders start appearing. At first only a couple and then more and more start coming out. You can imagine how this is on a road trip to Las Vegas, in June, with my 6 year old and my 3 MONTH OLD BABY in the car. We're in the middle of the 15 freeway with no choice but to deal with these insects for the next 3+ hours. I called Hertz West Covina while in the rental and they weren't even fazed, they said yes you can go to any Hertz location no problem and trade it in. They were very nonchalant, as if they weren't surprised. So I'm sure they knew about the insect infestation. So that must be why they cleaned and prepped the car right in time for our reservation slot! Because they knew there was an insect infestation and wanted to make sure we didn't see it at first. How disgusting that they would willingly let people take these vehicles knowing there's insects in there. This was especially difficult for my child and we were stressed the whole time hoping no insects were crawling on my 3 month old. We did end up swapping the vehicle in Las Vegas at no cost, but what a headache! Don't trust these hertz employees or this location!

I have rented vehicles from this location on several occasions, but I have never left a Yelp…read morereview, so here goes. Upon entering the lathe office, I waited in line for all of six minutes while an Enterprise employee, Lirna Iribe, worked as quickly as she could. When it was her turn, Lirna was extremely friendly, professional, and welcoming. She asked me a few questions, and I was done with the entire process within four minutes. Lirna was AMAZING and provided EXCELLENT customer service. Next came a four-minute wait until another employee, Daniel, walked me to the SUV I rented for a family road trip. Daniel was very friendly, happy, super polite, and professional. Daniel provided GREAT customer service and answered every question I had regarding the vehicle I was about to use for the next eight days. I reserved the vehicle through Costco, which was a Very easy process. Tip: I used my credit card to make my reservation and will use the same card to pay for my rental when I return the vehicle. By using this card, the credit card company provides rental car insurance benefits, thus saving me $33.00 per day. Back to Enterprise. Renting a vehicle here was fast, easy, and a truly positive experience. Thank you for the GREAT service.

I am giving Enterprise Rent-A-Car in West Covina an absolute 1-star review, unbelievably rigid and…read moreoutdated service! I tried to rent a car here and was completely turned away because they don't take Apple Pay. To try and resolve it, I opened up my official bank phone app and showed them my actual credit card number and all of my account details right on the screen. They flat-out refused to accept that as well and insisted that they only accept a physical plastic card. We are in 2026 already... it is mind-boggling that a major rental company is still stuck in the Dinosaur Age with their payment policies. If you rely on digital wallets or modern tap-to-pay methods, save yourself the hassle and go somewhere else that operates in the 21st century!

I rented a vehicle for a replanned family and friends weekend getaway…read more The vehicle I reserved through the Costco website was not available at the time of pickup. Avis/Budget representative, Hugo, made things work. I was upgraded to a 7-passenger mini SUV. The vehicle issue worked out better than I planned; customer service was top-notch (thank you, Hugo), and to my surprise, Avis offered better pricing than many other car rental companies. I rented a vehicle on three separate occasions during a one week period and each visit was quick, smooth and left me feeling satisfied with my decision to rent a vehicle from this company. Thank you!!

What a shit show. 40 min min wait while no one is there. Car is not ready for pickup as it's dirt…read moreAF. They had to clean it. Vehicle prepaid but they won't even use a different card for deposit. The men working there are nice though. So 1 star is given at least. Don't rent from this place. It's been going down hill. I have been renting here for 1.2 decades and fuck this place

UPDATE 1/30/26 Recvd the same auto response via yelp, I've already contacted enterprise directly…read moremultiple times along with Costco, your management doesn't know how to return calls and it's too frustrating and honestly not worth continuing. The whole point of reservations is to hold something this for example a vehicle; for a customer not give it away because you had a walk in! Learn from all these other negative reviews and try and do better as a company! UPDATE 1/23/26 - negative Still no response from Enterprise, I did reach out to Costco Travel to let them know what we went through with the company they've partnered with, will go to Hertz and will recommend other rental companies going forward! Thank you for the headache enterprise!

Before you go I recommend having an appointment because it's a pretty fast service spot…read more Shout out to Carlos, Shawn, and Daniel thank you so much for such a fast transaction and rent service. I borrowed this Smurf Mobil for a few days (April 22-25) due to my car being in the shop. I did need to add my car another day and it was a simple process To modify and everything was done online to add the other day. This was my 3rd time using the services here and it's always such a fast service. Can't appreciate it enough. Customer service was great! Thank you gentlemen!

Thank you to Kyle for great customer service…read more I didn't care how small the car was lol. I needed a vehicle to get me to point A to point B. The only reason I gave it 4 stars is due to the wait to get a hold of the location. I did get cut off twice. Not cause of Kyle, I believe its Enterprise set up. Thank you.

First time renting a car from them, and they treated me so good..VERY nice people..They came to…read morepick me up and drove me home!!! I will forever rent cars from them...

Don't do business here. It's a terrible service. They have drop off limitations and are not…read moreprofessional. Believe me, don't deal with this head ache. I completely wasted my time.

I was needing to rent a car for the weekend. Most rental companies are closed on Sundays, However,…read moreAvis is open on Sunday mornings so I decided to try them and save a little money in doing so. Having read negative reviews on a few of their other local locations, I decided to have an open mind going in, than sharing an honest review upon returning their vehicle. Picking up the car was fine. When signing the paperwork and given the keys to a Toyota Corolla, I owed $0 dollars, having already prepaid on their website, there were no additional fees. The young gentleman, Richard was friendly and courteous, which I did appreciate. However, upon returning the vehicle, the lady who was helping me, at first could not find my rental transaction in their system. After showing her my signed receipt, she found my record. But the error she was seeing was the mileage speedometer on the receipt was different than what was showing on her computer. So I waited patiently some minutes. She calls her supervisor, who is trying to help troubleshoot the error over the phone. After around 15 minutes, I politely asked if I can depart, having turned in my rental and keys before my 10:00am deadline. She says, yes that it's fine and continued to fix the situation. A few days later, I check my credit card and see that I was charged $23.50 that Sunday on my credit card. I call the business and a woman says, it is a late return fee. Meaning, the woman at the desk that Sunday morning, did not register or count my vehicle as returned UNTIL the mileage speedometer issue had been resolved.I explained the above story to her and was told I could not be given a refund. Their employee Richard was great helping me. Overall a negative experience for a mere $23 late return fee.

I have been extremely pleased with Budget Car Rental…read more I have had to rent a vehicle on three separate occasions within the past week, and each visit has been a positive experience, This office is small but very clean and well organized. Rental vehicle pricing has been much lower than what I paid at two other rental companies. Budget representative, Hugo, has been AMAZING! Hugo has been and is a very friendly man who truly cares about providing EXCELLENT customer service not only to me but to every single customer, as I have personally seen with my own eyes. On two occasions, the vehicle I had reserved via the Costco website was not available. Hugo upgraded me to a different vehicle free of charge. Since I need a rental car while my own vehicle is being repaired, this is where I rent vehicles as needed.

I've been here around 4 times and each time the staff here are great. Alex got me out of a…read morepredicament. He price matched me, got me into a better vehicle than I originally got at another budget rental place that was trying to charge me extra and an arm and a leg to change pick up locations, and accommodated me accordingly. He is always very attentive, and accommodating to the customers. I will not go to another place. I tried to and learned my lesson and came back here. The cars are always clean, ready to go and well taken care of. This is the only spot I'll come back to.

I had a great experience with Athans. Jason was extremely helpful, friendly, and took the time to…read moreperform a very thorough inspection of my vehicle. Even though the repairs ultimately needed were outside the scope of what they handle, they didn't rush me out the door. Instead, they clearly explained the issues, answered my questions, and provided detailed information on what would be needed to fix the problems elsewhere. It's refreshing to find a shop that's honest, knowledgeable, and genuinely focused on helping customers rather than just making a sale. I really appreciated the transparency and professionalism and would absolutely recommend them to anyone looking for trustworthy advice and a solid vehicle inspection.

Exceptional work and exceptional customer service!…read more To start off, I have always taken my vehicles to Athans for damage and I wasn't sure if Athans would have performed this type of work I was asking. Therefore, I had called multiple customs shops and the asking price was ridiculous! I gave it a shot and asked them and to my luck they could do it. Athans was way more reasonable with the price than these other shops. I've had multiple vehicles worked on by Athans and it's always been done to OE standards or better. I was very happy with the communication they had with me and finishing the vehicle in a timely manner. You won't be disappointed with their quality of work nor their customer service!

I rented cars from them during 2020-21…read more They had great quality cars It's family run and very organized no corners are taken.

I had the worst experience with this company, because my family and I rented a 12 to 15-passenger…read morevan a month in advance, and at the last minute, just a day before, they canceled on us and told us that either the price was incorrect or that they couldn't get us the van, when we had planned our vacation a month in advance, They notify us that they can't get a van just a day before. We had our vacation all set for a long road trip to another state, and it turns out they couldn't do anything about it. They don't send you email messages, they don't send you text messages on your cell phone--only phone calls, and if you don't answer, that's the excuse they give you. They don't let you know ahead of time. So, I do not recommend this company; they don't take responsibility. Oh, and to get your money back, you have to make a bunch of phone calls because they don't take care of that either, They ruined our vacation just a day before when we had everything ready. I recommend you go to other, safer companies instead. They are not reliable; do not waste your time, do not waste your money on this agency