for Miguel! Miguel was handling everything solo when I came…read moreto pick up my car, and even though he was clearly busy, he still provided excellent customer service. The vehicle I received was clean and in great condition, and the return process was smooth and hassle-free. 1 for Hertz (the company) It's unacceptable to have one employee managing everything alone. That's not fair to the staff or the customers. Hertz needs to do better with staffing.

The car was fine but the location left a lot to be desired. There were only 2 employees working…read morewhen we returned the vehicle and we had to wait over 45 minutes to return the car. Another renter asked to speak with the manager and was told by the representative that she was here but she was out currently. Not a good look when the lobby is full of people trying to rent or return vehicles and only 2 staff members remaining to handle the rush. Again I was there for over 45 minutes waiting so this wasn't a quick errand that she was running. Also disappointed with the additional insurance basic coverage. They tell you about the damage waiver and its' cost but didn't mention the additional 24 hour roadside assistance that costs another $9.99 a day and is added in. I also noticed that the same thing happened to a couple who was ahead of us renting a car, they were talked into the additional insurance coverage and when they saw the contract commented that the extra coverage cost nearly $600 for a 4 day rental and was more than the cost for the car. Overall the staff working were trying hard but they weren't able to process the customer volume and their manager wasn't on site to assist. I won't be back to that location in the future. I honestly felt taken advantage of by the roadside assistance coverage being added and the wait to return the car was not reasonable.

some of these reviews i just laughed at because it seems like they just have these expectations out…read moreof this world i gave a 5 star because it was easy for me... i went in almost last minute on a saturday with only one person working enya (i think i spelled that correctly) i wanted to rent a large vehicle and was content to take whatever they had.... possibly a fast check in and out from the store in which enya got me in and out within 30 minutes (25 of it waiting for another customer to ask a million questions which im sure she asked the same question 4 times) when i came back calvin made it a fast experience no more than 10 minutes i feel.

EnterSlime is what I call them . This is for the whole company upper management they are just …read more Bad they is nothing good to say about this company as a whole. My recent tryst with them I rented a pickup truck that was not in there local fleet , not once did I receive a phone call that they didn't a pickup for by me until I arrived at the rental office . If you want to rent a car best to rent from Hertz is a better company .

Smooth experience when working with auto insurance. Customer service was completely satisfactory…read more Only 1 complaint: the car I ended up picking had super squeaky brakes. They were glad to know I informed them after I returned the car. Hope it gets fixed before another renter uses it.

I originally made a reservation for a rental car while planning ahead so that I could go to my…read moremedical appointment while my car was being serviced at a neighboring shop. Upon receiving delivery of the car on 8/26 at 11:46 the odometer was at 49792. I noticed the car had basically no gas, however I was assured by the representative that the car would be able to drive another 45 miles. Per the attached rental agreement you can see I was told the car had 1.7 gallons of fuel in it. While attempting to drive from this enterprise location to Keck USC for my doctor's appointment (which is only 25 miles away) the car suddenly ran out of gas while I was on the freeway at around 12:10 literally minutes after taking delivery. The odometer was at 49806, I had only gone 14 miles. I attempted to contact enterprise while stranded on the 10 freeway in 100 degree weather however received no response. I had to call AAA for roadside assistance who were fortunately able to arrive at around 12:40 however by then I was unable to make my doctor appointment and was forced to reschedule for a much later date. When I returned the car later that day and notified the staff what had occurred they tried to back pedal on the claims of the car being able to drive for 45 miles however they had nothing to say after I showed them their own documented fuel level in the rental agreement. Given the manufacturer's EPA rating of 28 miles per gallon highway I should not have been stranded on the highway and missed my appointment if the car actually had 1.7 gallons of gas in it.

SCAM OF A COMPANY!…read more My aliexpress package went from USPS to "Piggyship" and had no notifications of a delivery attempt or any notices left. Their customer service emailed me back real quick but as soon as I responded, crickets. No response, nothing. Their customer service number doesn't even work at all. If you noticed your package was supposed to be shipped by "Piggyship" ... forget it. File your refund claim now or at least call your credit card company now and dispute it.

I also ordered from Aliexpress and the shipment ended up at Piggyship (according to the aliexpress…read morevendor) and was told to contact them for status since the tracking status has not been updated for 3 weeks. I emailed their customer service and got no response. I called their phone number and no one answers and the voice mailbox is full. I have now done this for a week and no response. If it is a real company, you would NEVER tell. BEWARE! I will be demanding a refund.

I had a very frustrating and disappointing experience with this car rental company…read more About a week before my rental date, I checked their website and also called ahead to confirm that the specific car I needed, with the right features, would be available for this Saturday. I clearly communicated the date and need, and they told me to complete the reservation online. Their website allowed me to choose a 9:30 AM pickup time, so I booked it for 9:30 AM and assumed everything was confirmed. When I arrived on Saturday to pick up the car, I found out that the location did not even open until 10:00 AM. I called their customer support, and they told me someone should be there in less than 10 minutes, it was 9:20am. Finally, after about 25 minutes someone showed up. When the employee arrived, they were on the phone, did not acknowledge the situation professionally, and sat down at the computer without giving any explanation. After all that waiting, I was told that the car had an software issue the day before and was not available for pickup. I asked when they knew about the issue, and they said it was known the day before. When I asked why no one informed me ahead of time, I was told their internal system is not connected and that this is "just how they operate." I also asked why the website allowed me to book a 9:30 AM pickup when the store opens at 10:00 AM, and they said each store has different hours, but the backend system does not reflect that properly. They had my contact information, had time to notify me, and still no one contacted me in advance. I had even communicated with them through WeChat before, so there was no excuse for the lack of communication. They attempted to offer me another car to be delivered later hours in the day, but then what is the point of an appointment? This was extremely unprofessional and poorly managed. The lack of communication, broken booking system, delayed opening, and casual attitude toward the problem completely ruined my visiting parents' plans. A rental company should be able to confirm availability, notify customers of issues, and make sure the pickup time on their website matches the actual store hours.

This car rental company is absolutely dishonest. They use a low-quality camera system to take…read morephotos of the car, so existing scratches are barely visible. I also took photos with my own phone before driving, and the damage was clearly already there -- but later, when I returned the car, they tried to blame me and demanded money for the scratches. They were also late giving me the car, which almost caused me to almost miss my plans with my family at the beginning. I would never recommend this company -- rent somewhere else. The front desk staff, especially Ella, had a very poor attitude. 避雷這家租車行，專門黑顧客的錢。他們用低畫質的驗車系統拍照，很多原本就有的刮痕根本看不清楚。我在取車時用自己的手機拍照，那些刮痕很清楚原本就在，但事後他們還車時卻硬說是我弄的，還要我賠錢。交車也不準時，害我差點趕不上和家人的接機。絕對不推薦這家，租車還是去大公司，這種華人黑店絕對要小心。特別是櫃檯小姐 Ella 的服務態度尤其差。

I had an outstanding experience with Avis thanks to Ronald, Ariel, and Joey, the manager…read more From start to finish, they were professional, friendly, and incredibly easy to work with. They made the rental process smooth, stress-free, and efficient, while taking the time to answer questions and ensure everything was handled perfectly. Their positive attitudes and exceptional customer service truly stood out and made me feel valued as a customer. It's rare to find a team that is both highly competent and genuinely pleasant to deal with. Joey leads by example, and it shows in the excellent service provided by Ronald and Ariel. Thank you all for making my rental experience such a positive one. I highly recommend this Avis location and look forward to renting from them again!

Independently owned / franchise . This location also has…read moreuber cars for rent . This location is not my chosen place to rent from. My original location did not have the specific car available. Avis corporate customer service found this area that has the type of car that seats 7, not the SUV as originally reserved but a Chrysler Pacifica van instead. I am already perturbed by this mishap and having to scramble to find a suitable vehicle for my needs . Sadly at this location the owner who helped me did not seem like he was happy to be there , his facial expression was stern , cold demeanor. Not welcoming one bit . I asked for him to explain the collection of funds put on hold on my credit card. He looked annoyed having to asked to repeat and explain what he meant to me again. I never had to sign any forms stating a specific amount of money to be held. I am used to walking to the airport Avis location and walking to the kiosk to find my stall number and drive the car off the lot . We are back after renting for 3 days and here to return the car . I kid you not the owner's face shows no change from the first time I retrieved the car. Won't be coming back here again where my business is not warranted .

I have no stake in making up a review. Honestly I wish I never had to review your business, but…read moreunfortunately I have to warn others of business like this. Check the reviews on google and from other reviewers on Yelp (but beware of the ones penned by the owner himself smh). The experience of absolutely horrible customer service is consistent. I recommend the owner to reflect on his mode of conducting business before pointing fingers at customers. Whereas the owner has no evidence that my review is not real, I have a screenshot of his review of his own company, in which he fabricated an entire story of how he had been involved in a car accident and his business helped him to resolve the issue efficiently. You can check the review yourself by clicking into the profile of David L.. I think the fact that the owner is desperate enough to fabricate consumer reviews says a lot about the business by itself. Yelp does not require registration with real name, so of course you don't have a record of my username. Why should I risk further dealing with this business after my horrible experience with it?

Good price and service, the Toyota car was around 65 dollars per day, and the Mercedes was 115…read moredollars per day. Nice service the car rental guy gave me a ride to IHOP for breakfast after I returned the car. Thanks! （加上這裡講中文） Update: unfortunately, they recently closed down, maybe for renovations?

if I could give a no stars I would. trying to move and scheduled for 9am pick up and store is…read moreclosed. It's 9:26am waste of time/$$. unreliable.

This place is great for vacation rentals rented here and my car was very clean and well prepared…read more If you are looking for a budget friendly place I would recommend!

Bad service. Don't waste your money here. Came in once and…read morethe person acted like didn't even want my business, and very disrespectful. Will go somewhere else.

From the owner: Wherever you go, whatever you want, we care about your needs. Wecare Car Rental provides you the…read morebest service you can get in the industry. Personalized service and lowest rate are what we are trying to give you. Call to ask about details.

Bad customer service they don't treat you right Lazy…read moreemployees ejay does not do pm right, leave oil filter loose Fidel work is garbage truck is alway coming back to get fix Arron diagnosing suck dosent know what he doing Devin alway on his phone fucking shit up uly and Jason the worst fueler ever they don't clean the trucks and wash them right

Honestly, don't even bother with other truck rental companies (Uhaul, Budget, etc.). Those…read morecompanies are straight up crooks. No agents at pickup locations, impossible to get live operators on the phone, surprise fees after return. The guys at Penske are f-ing AWESOME. They walked me through the entire process, which was a huge relief as it was my first driving across the state in a truck. Even hooked me up with a larger truck without the added cost. But where Penske really shines is their customer service. I originally booked a truck via Budget, but upon arriving at the pickup location, they didn't have any trucks. I desperately called Penske to see if they could do a same-day one-way rental. Not only did a live rep pick up the phone immediately, they even quoted me a price similar to Budget. AND I could pick up the truck within 10 minutes. That's something none of their competitors offer. Special thanks to R. Lira Martinez (found the name on the rental agreement) at this location for taking the time to slowly walk me thru the pickup and drop-off process. You rock.