Reserved in advance and prepaid for a particular car. Not provided and the replacement vehicle (either I take it or walk), I had to wait for it to be cleaned. We usually rent from the Diamond Bar location. Never an issue there. Will never rent from this location again. What's the point in prepaying and requesting a certain car? False and deceptive advertising. I gave them a 4 after calming down. The car they did provide was a bigger upgrade. read more