It absolutely kills me to write this review because I "had" a five star experience with this facility when my Mom was dying in December of '07 and I had to get cars for my self and my brother as mine was in the shop and he was holding a vigil with me. The staff here was super accommodating and even upgraded the vehicle for me as a courtesy given the circumstances. They were fast, efficient and friendly. When the SUV got a flat tire at my Mom's funeral (thats how things go for me. Sad but true), they gladly allowed me to switch cars with the spare tire on and kindly helped me transfer all the flowers and things from the ordeal when I returned the car. They were so thoughtful and caring. So much so that I brought them a beautiful Fruit Flower arrangement as a thank you when our business dealings were concluded. So I bet you are wondering why on earth I would give them a one star review aren't you? Well, today, March 5, 2009 I received a bill from them claiming there was bumper damage from the car I returned (with the flat tire) on the day of the funeral and exchanged for a new one, which I returned five days later. I caused no damage to the car and only drove it back and forth from the hospice care set up and home three times in the two week period, with occasional stops at my restaurant to check in on my business. There was no accident or valet service or close parking situations. There was no damage when I returned it. But they sent me a bill for $1,200.00 in damage that wasn't documented until December 27 '07, more than a week after I returned the car in question and two days after I returned the other car. Not to mention the repairs they had done were charged at excessive rates. And they notified me on March 5, 2009 that there was an issue. Unfortunately for them, I actually think I still have the paper work in a file somewhere. The paperwork that they signed off on stating the vehicle was returned as rented, save the flat tire which wasn't even mentioned as an issue. No one will answer the phone at the claim center. Just a bunch of forms and copies of the estimates and no letter of explanation Interesting. I may call the manager of this location and see if he can intervene. They picked the wrong person to try and pin this on, especially given the circumstances that required my need for a rental. read more

Reserved a car 2 weeks in advance and it was nowhere to be found upon arrival, they also tried to charge me double what my original reservation was set for and give me a worse vehicle. Terrible experience. I expect more from Avis. read more

I just rented a car through my company reservation and had the worst customer experience I've had with any service I have received over the past two years. He insisted that they cannot remove a GPS from the reservation that I did not order, told me to go ahead and sign and they would remove it, and then proceeded to tell me that they couldn't remove it from the reservation. So I am paying for a gps that I did not order, did not want, and was told would be refunded if I just signed the initial bill. The customer service rep was rude and inappropriate. He was immature, flippant, and disrespectful. I will not be renting with Avis again. read more

if I can give minus 5 I will give no one! no one from customer service answer calls. be very care before you get car. it was my first time. they have sh...t system and you get car no one take complain never again!!!! read more

Awful awful awful place. The other reviewers nailed it - they quote reasonable prices online then they majorly screw you with the fees. The guy at the Avis counter could barely see the screen. He couldn't tell me anything about the minimum day requirements bc his vision was too poor. Told me to call the 1800 number, which I did, but their servers were down for hours. No one tried to help me - the operators were just sitting around waiting. They kept telling me to call back in 20 min. One outsourced operator tried to be very friendly but had absolutely no power to help me. All he could do is transfer me to a domestic operator who also had no power to do anything. Ugh. With so much competition out there, so much technology, and so many outlets for users to be heard - it's just shocking to get customer service like this in freaking 2013. Definitely a sign of an old company that hasn't adapted to this century. If you need a direct phone number, try (773) 825-4690 or (773) 825-4605. Unlikely that they'll pick up, but go ahead and try. Avoid if you can, read Yelp to find somewhere better! read more

I have to say that I am completely and unexpectedly surprised with Avis here at O'Hare. When it comes to big airports, you usually get impersonal service at best. The crew at this station, however, must be one the best rental car crews anywhere. Whatever each worker is doing, they all do their jobs well. My status with Avis does confer special considerations (and I won't bore you with them ), but time and time again the level of service is consistently good. One example I will share... during some torrential rains in September that caused flooding at the airport's lower arrival levels, they sent a shuttle just to pick me up from the upper levels. I had reserved an intermediate car, but they insisted that I take a Hummer H3 just in case. And I'm glad I did, as I had to ford a few waterlogged streets that day. Outstanding service probably because of my status, but I do believe that trickles down to the regular renter as well. Also important... they have tons of shuttle buses circulating so that I've never had to wait more than 5 minutes to be picked up from the terminals. If you're a road warrior, then you understand how important this is. Not only would I rent from them again, I would highly recommend them... which is a big deal considering it's a car rental company! read more

DO NOT RENT HERE! ****FRAUD ALERT***** Is there an option for 0 stars or negative stars?I was given a quote (with estimated taxes and fees) before I rented. When I arrived, the taxes and fees were 3 times higher than estimated and my overall rental was 40% higher than the quoted price. They get away with this since after a long flight, the last thing a person wants to do is shop around for a rental. Plus, you just took their bus to get there. When I complained, they said, there are airport fees, Chicago fees, etc. They can disclose this on the car rental sites so people renting are given a fair quote. read more

Great job as expected, Ever since I've banned Enterprise from my life and embraced Avis, Life has been great! Did not have my wizard account tied to the reservation so got dropped off at the preferred counter and with in minutes, added the wizard number and pulled up a car to the door and we were off, that fast and efficient, loved it! read more

(Alarm Bells Clang) DANGER DANGER DANGER You know you f'd up when you think you would be much much better off at an off-airport car rental. Sadly the case here. Uneven counter help - some seemed like zombies (it was midnight, but still). LOOOOONG wait to get the car - no, I'm not Avis an anything-worth-spit instant-getaway lookout member. Nor will I be. The zombies leave the counter frequently in mid-dialog with other putrefying travelers, walking aimlessly outside in lot.... (this can't be good... I start anticipating the rehearsed CS line that will tell me there ARE NO CARS YOU HAVE TO BE KIDDING ME IT'S MIDNIGHT! Actually, I thought I lucked out... when I finally get to the front of the line my rep (not a zombie, thanks) sadly informs me I'd have to take a minivan... and I said, "hallelujah, it has wheels and a motor let's go!" but he said "no, let me try" and disappeared before I could keep him there. More minutes pass. Proud agent returns, I GOT YOU A COROLLA!!! Now THAT makes my early morning! You know, like when your cat leaves a mess of rodent entrails on the mat outside your door? Finish paperwork, sprint to car, set mirrors, get tollway change and bills ready (frack) and head for the EXIT... but, NOOOOO! there is another line, about 8-10 cars not moving at the one open exit lane. After about 10-15 minutes, kid you not, a manager comes out of the doomed building and heads to the zombie-staffed exit kiosk... i don't know what he found there but it couldn't have been too good because he started examining rental agreements and radioing (50'!) to open the bus gate to let a car out at a time. finally my turn, he waves me to the bus gate and radios in... but wait, but wait, but wait... WHY AM I WAITING? I'm thinking of just crashing thru the little wood board separating me from my drive to some sleep, when the zombie is heard to radio ... "uh, that one?"..... Sweet home, Chicago, Avis style. read more

I hate OHare as it is just too big. If you fly in via United, the Avis bus that picks you up stops at four other terminals before taking you back to the Avis lot. It took well over 30 minutes to get to the lot. I was over charged for the gas and will be doing a chargeback. Avoid. read more

Seriously the worst customer service in the history of customer service. I give them more than a star due to the fact that a) they had my car ready and b) it was an automatic upgrade. But while I'm at it, why is it that anytime I reserve a friggin economy car and I automatically get an SUV??? I mean, I'm not complaining, since I don't get an upcharge. But still, I want an economy car, give me a damn economy car. Anyway getting back was a complete debacle. Now, I returned my car off hours (after midnight). Usually you drop the car off, someone on staff comes up, checks the gas gauge, checks the mileage and you're on your way. The signs had you go WAY out of the way (I actually rented from the Budget side, not the Avis). So I parked it, had to flag an attendant down (did I mention it was 1 in the morning???) and the person tells me, "Oh you need to go inside." OK. It would have been nice to know that BEFORE I parked the damn thing. So I go inside, after walking like a 1/4 mile to the office. Then they say, "Oh you didn't see the sign?" uh, what sign. There's a green arrow you park the car here. Hmmm. It's fucking DARK and there's poor LIGHTING in the parking lot and you expect me to distinguish a green arrow (meanwhile there were like 800 signs pointing to where I left the damn car). So I bring it around (did I mention it was 1 am?), and bring the contract to the place. The guys asks me about mileage. I say "8320" - hubby says "Oh, I thought it was 8230". It wouldn't be beyond me to transpose the numbers, I do that sometimes. So the guy disgustingly grabs my keys and says "***SIGH*** Be right back." I mean, hey, you want me to say THANKS FOR DOING YOUR JOB, I won't. Because by all accounts you fucking people need to CHECK MY GAS GAUGE (so that I'm not charged six hundred dollars for having a full tank because you're an asshole) and my mileage...you need to check that shit anyway. Oh and the other redeeming quality is that even at 1 am, the shuttle bus to the airport still ran. Miss Tiffany Taylor was our driver. She was very polite and courteous. And dropped us off at the hotel transportation stop, which was not supposed to be her stop, but she was still good about it. She gets at least the other 1/2 star. Maybe the full star. Seriously fuck the rest of this place in the ear. read more

As always, I booked a reservation through priceline. Named my price and got the vehicle I wanted. No problems there. Priceline is fantastic for rental cars! Get to the rental counter and Avis is so backed up that the Budget guy says he can help me. They are partners and share the space so of course I go over. The guy is pleasant enough, asks me where I'm going... "Oh, you'll want a vehicle with a toll transponder. Sure. We have a Toyota Venza with that. Is that big enough? (I paid for an SUV - Ford Escape) Yes. OK." What he didn't tell me was that he was going to charge $35/day for an upgrade! That is what I was already paying per day. I didn't even catch wind of the extra charge until I saw it on my statement. As if I wanted to double my bill by switching from an Escape to a freakin' Venza? The good news is: I called customer service and was politely treated and refunded the "upgrade charge." So 5 stars for customer service on the phone, but screw the in airport counter for trying to pull a fast one on me. read more

STAY AWAY FROM THIS PLACE! Like other reviewers mentioned, they will SCAM you on the fuel charge. They'll tack it onto your bill and say they'll refund you, but when you return the car, unless you tell them that you're returning it full and MAKE SURE TO CHECK YOUR RECEIPT, they will leave the charge on there. It's a $50-$60 charge!! The person that comes to check your car will go to your wife (or someone that looks easy) and quickly try to get them to sign off on the bill. MAKE SURE THEY DO NOT DO IT!!! I was busy unloading our luggage and she approved the charge only to find out that they had tacked that charge on there. I had to literally run and yell at the guy (he was walking away as fast as humanly possible on purpose because he knew what he did!) that we had a FULL tank of gas and his response was he can't do anything about it and that I had to go to the counter. They'll hope you go to counter (which has a long line for this very purpose!) and see the long wait and just decide to eat the cost. DON'T! Proceed directly to the counter (Budget or Avis, doesn't matter) and tell them that you were incorrectly charged and that you have a plane to catch and if you're late, THEY WILL PAY FOR IT. Again, this was one of the worst rental car place I've every had to deal with. They will get you in on there low rates, but will try to scam you on these hidden charges. DO NOT UPGRADE, DO NOT ACCEPT THE FUEL REFILL (YOU CAN DENY IT THE BEGINNING!). Don't believe them that they have to leave it on and that's it's part of there system. THAT'S A LIE. read more

Avis returns at ORD have very rude employees, multiple unpleasant experiences. Sales people are fine but I always end up with a huge vehicle; this time it was a Ford F-150...yes, exactly what one person driving around Chi needs, said no one EVER! read more

I would give 0 stars if I could. I don't know that I specifically blame the O'Hare location for all the issues we faced, but I can't write a yelp review for Avis as a whole. After all the hassle (initially told it wouldn't be a problem to getting a call the morning of pick to be told they only had an 8 passenger suv to then being told the did have a 12 passenger van) of actually getting the 12 passenger van from the Shorewood location in July that I reserved the October prior, we notice the tires are bald and isn't safe to drive to Florida from Illinois. The van is towed back and I am sent an Uber to take me to O'hare airport to get another 12 passenger van. Turns out they don't have a 12 passenger van and all they can give me is a midsize suv that seats 7. We get a plan figured out with a personal vehicle of someone in our group and the 7 passenger vehicle will get to us at the end of the trip when we have fewer people coming back from Florida with us. The day the 7 passenger vehicle is planning to leave Illinois, there is a flat tire on it. Avis supplies another 7 passenger vehicle and tows the second defective vehicle they rented to us. Upon finally returning to Illinois, Avis then wants to charge us for returning the vehicle to O'hare rather than Shorewood. Now they are charging us for supposed tire damage on the vehicle returned. I will never rent from Avis again. read more

Overall the experience at Avis was good. They offered to fill up our tank for cheaper than ANY gas station I could find for 15 miles. I checked! The man who helped us check in was very friendly and helpful. I did get irritated at drop off. I showed up 2 hours before my flight left so that I would have enough time. When I pulled into the lot it was very unorganized and there were employees running around everywhere. When I asked what the next step was to check out I was told 3 different answers by 3 different employees. I was frustrated walking back and forth in the heat multiple times because the employees were not on the same page, but they ended up getting me checked out and on my way. I would definitely rent from them again, just wish things were more clearly marked and employees were trained on the proper procedures. read more

Very convenient, the shuttle runs very often. Takes directly to their lot. Avis and Budget shares the same building. They'll get you right in doesn't take long to get out. Same thing about returning your vehicle. Easy out, jump on the shuttle and they'll drop you off at your terminal. Really have no complaints. read more

It's clear that many things about O'Hare are quiet chaotic and poorly planned. Unfortunately, renting a car at O'Hare is just as much of a hassle as everything else. The location in relation to the terminal is a pain. But this isn't unique to Avis. All of the rental cars are well removed from the terminals and a shuttle bus is required. It's a good 10 minutes from terminal to the main rental car facilities plus the wait for the bus. It was nice that there was a dedicated Avis Preferred station to move things along once I arrived. But exiting the property took a while as there was only one exit lane available and lots of exiting cars. Service wasn't memorable; not good or bad. Just prompt. I suppose that's all I can ask for. Now if only they could do something about those high taxes and fees! read more

Beware what the agent is offering and make sure to review each screen carefully. I reserved and paid for a car through another website (Priceline). Avis found my reservation no problem and then came the up sales. No problem, I get it, it's part of business. -Do I want the prepaid gas? -No. -Do I want insurance? -Already got it through a 3rd party. Then we got to the toll transponder. Never having driven in the Chicago area, I didn't think I needed one but decided to hear the agent out on why I might need one. I indicated to him that I was looking to keep this rental as cheap as possible. He said there was no extra fee for the transponder unless I used it, and then there would be a nominal fee plus the cost of the toll. I decided it would be a good idea to have just in case, after again confirming there was no extra charge unless I used it. We then went through a series of screens on the keypad where you agree to things. The agent talked me through it. "This one says you're not getting insurance." "This one says you're not doing the gas plan." I just kept clicking "Ok." In retrospect, I know, I should have reviewed more carefully. But I had worked all day, gotten on a 5 hour flight. I just wanted to get my car, get to my destination, and pass out. The car itself was fine. I ended up using toll roads and didn't quite have a full tank of gas so I knew there would be an extra charge from Avis. I expected that. What I was NOT expecting was to see a charge from Avis for nearly the price of the whole rental. I thought maybe it was a "hold" amount or something so I waited a few days to see if it would adjust. Nothing. So I contacted Avis to see what the charge was about. After having to send two or three emails to even get someone to respond, I find that the rental agreement says I agreed to an upgraded vehicle. I said no - there was no mention of an upgrade, I specifically told the agent I didn't want to spend more money. Avis' response was - it says you agreed to it, you can talk to a manager if you want. I called the number given and was told that there was an extended wait to speak to a manager. The agent I was speaking to though said he could authorize a partial refund plus a voucher towards a future rental. I doubt I'll rent from Avis again but in the interest of getting this resolved and not wasting any more time, I agreed. The agent said it could take a few days for the refund to appear. Fast forward nearly a week, the refund is still not showing and Avis has instead made an additional charge for the tolls. So I have had to once again contact Avis to see what the hell is going on. I know this is a long story but the moral is, be careful what you are agreeing to. Obviously, this location has at least one employee willing to prey on the fatigue of its customers and sneak unwanted and unauthorized upgrades. On top of that, dealing with their customer service has been a nightmare. Fair or not, I will be avoiding renting from all Avis locations in the future. While the practices of the Chicago O'Hare location are the only ones I know of that are suspect, it is the company's handling of my complaint that has me turning away from them completely. read more

I reserved a brand new Mustang Convertible for pickup at Avis's Chicago O'Hare location this past week to take on a roadtrip to Florida. I was originally quoted a price of $60.15 per day, with unlimited mileage. It took nearly two hours for me to get a car and I did not get the convertible that I was promised. Instead, I got a Camaro with over 37,000 miles, very dirty interiors to the point where the stick shift, steering wheel, and handles to open the doors were very sticky with some type of syrup. The carpeting had not been vacuumed and it looked like they had just hosed the car down before handing it over to me. Mechanically, the vehicle clearly needed a tune up. Whenever I'd come to a stop light, the car would shake a lot. When I first took it for a fill-up at a gas station, I checked the oil and it needed a full quart! The tires also had very little tread on them. It's apparent that Avis does not put a premium on maintenance of their fleet. I was so disappointed with this rental that I decided to return it 3 days early in Florida. The attendant at the Naples, FL location, David, did not want to listen to what I had to say. Instead, he hit me with a rental charge for 5 days instead of 4 days and at $100.99 per day instead of the $60.15 price that I was originally quoted on my reservation. It was a very disappointing experience, overall. read more

Warning.. Do not use Avis or Budget. They charged us $450 for a non existent smoke smell at Chicago Ohare. Neither of us smoke and the car was used lightly. When calling back to dispute they gave us the runaround and offered a 50% discount and refused to waive the fee. This is a scam and you should try one of the others. It would have been better to pay more with Enterprise than deal with AVIS. Very shady!! Read the reviews, IT seems this is a common scam with them!!! read more

Never again!! So booked though Costco at noon flight was delay, luggage was delayed, then came to Avis with my reservation the customer Svc agent is yelling at her co-workers and they are also delayed. There was five workers at the counter then only two. When we got up to the counter we find out we can't return the car tomorrow at 2:25pm but at noon because its Costco's reservation and Avis can't change it. Avis customer service then tells us she needs to go outside to find the car because she doesn't know where it's at. My feet are so sore I have to go have a sit from waiting so long. Long story short they suck. read more

They are just liars, I booked a ford 12 passengers van and they gave me a Chevy express van. Just because I didn't want the upgrade and refused to buy all other options. I called the customer care dept and they said they cannot do anything about it. I asked they then what is this department for? There are almost 7 Ford 12 pax van out there and they said they cannot give me. I think I will Keep with Hertz next time. read more

Raleigh Avis. The Worst customer service I have experienced. I reserved a car 3 weeks ago and paid for it along w a car seat rental for my 3 year old to arrive and the rep rudely share the rental isn't there and there is no car seat. He was in no way empathetic or apologetic. Extremely rude and unprofessional as well as abrasive. Went so far as to tell another women who was having the same issue as me....a reserved car not available....to not talk to me and focus on what he was saying the her. Also proceeded to ask me how old my child was to Clearly suggest not needing the car seat. This trip was a vacation in a new state for me and my child, and this service truly ruined that experience. NEVER again. Avis truly needs to train their employees better. read more

YOU. HAVE. TO. BE. A. SPOUSE. or a domestic partner for them not to charge you an additional driver fee. Never again. Avis. Never again. read more

As a regular traveler I've rented my fair share of cars. In many cities you find good service and quality employees. Unfortunately this is NOT the case at the Chicago o'hare Avis. Even the simplest things seem to elude them like having a person waiting to check you in forcing you inside with the masses, a huge line and only one clerk on duty at 9 pm. If you want to save on hassles rent from someone else. read more

This place is a freaking joke. Tried to make me pay $495 up front, plus $300 deposit up front to rent for 5 days. Every other place like enterprise you pay when you drop the car off. Don't waste your time going here, go to a reliable, reasonable place like enterprise. Trust me it's worth it. read more

I used Priceline.com to rent a car from AVIS/Budget at O'Hare airport. The original plan was to pick up the car on a Wednesday at 3pm and return the car by Friday at 3pm. However, my holiday plans changed. I no longer needed to wait until three to pick up the car. I went to the airport, this morning, thinking that AVIS/Budget rental would allow me to adjust my reservation to Wednesday 10am - Friday 10am. At the counter, I was told by two employees that I would have to pay an extra fee, since my actually Priceline reservation didn't start until 3pm. I thought AVIS/Budget had the same policy as HERTZ. Had I gone to HERTZ, I would have been able to adjust my reservation free of charge.** (I called HERTZ, this afternoon and confirmed this policy.) **as long as there are enough cars available. read more

11 PM one cashier and 5 people in the line. Each person takes 15 min to get out. They don't have enough cashier or vans. Last time I came I rented through my company an intermediate car... They gave me a luxury one without letting me know they were giving me something more expensive. Conclusion: my company won't reimburse and I will have to pay from my pocket $200. WAY TO GO, Avis. Oh yeah, the cashier just told me there is nothing she can do read more

I booked a car and went to pick it up within the hour from Ohare airport and then my plans changed so I no longer needed the car. I called to cancel and was told it was $150 when on the website it said $50. The woman I was speaking with transferred me to a "supervisor" who was no help and told me I can dispute it and was going to give me the contact information and then hung up on me as I was talking... and he didnt give me the information. This is unlike anything I've ever experienced and completely unacceptable. I called back and of course was not able to get through to the same person read more

This place adds charges you don't request. It was late at night. We had a 3 hour drive ahead of us. We got severely overcharged. When the agent presented us with a GPS unit, we BOTH asked "Is there an extra charge for this?" and the agent responded "No, it's in the rate". This was an outright lie. In addition to the car rental fees, we were charged $43 for gas, $7 for roadside assistance and $30 for the GPS. We found out later that this deception is a common practice at this location in order for an agent to boost his/her commission. Avis corporate refunded the gas charge, but this location is not owned and operated by Avis Corp so they couldn't undo the GPS and roadside assistance charge. read more

Renting while black? Then pass on Avis car rental. I rented a car today and to my surprise, the employees didn't believe that I was the renter even though my wife and I had already paid. Maybe everyone won't have the same experience but this type of microaggression is the lived experience for many black people and other people of color. I will be on the lookout for this from other car rental companies but rest assured, Avis/Budget won't be receiving my hard-earned money from this point forward. The level of unprofessionalism that I experienced started from the moment that our reserved car wasn't ready until the point I had to call my wife back to the rental place at San Jose Airport. We wasted valuable time but never again. I guess my dollars are also black. I thought my dollars were green like everyone else's. Never Again. It's no wonder that this company is losing money. read more

Avis is pretty good in general.. I like the free upgrades and the ability to change cars. Chicago avis was a bit disappointing.. We were given a minivan with no other choices of upgrade at preferred. we managed to get the standard avis rep to upgrade us to an Escalade for $20 bucks a day well worth it. I wish the preferred rep had offered it to us. Also the drive to the terminal is about 15 minutes, along with all of the other car companies and the parking lot is confusing. read more

Note: This is the Avis at DFW Airport. Address is 2424 East 38th St., Dallas, TX 75261. The rental car facility for all rental cars is offsite... and you can take a free shuttle bus from DFW to the facility. There are many Avis locations in the Dallas/ Fort Worth area, so be careful when renting to ensure you rent from the location you want. read more

Our rental was hit in the parking lot at the High Ridge Y in Chicago. We came out, saw the damage and called the manager of this location on Thursday, 3/17/16. I left a detailed message as to what happened, my rental agreement number, my name and phone number. It is now five days later, and the manager has yet to return my phone call. It was almost impossible to reach an agent on the local Avis number, and the 800 number wasn't much better. It took several calls and almost thirty minutes to speak to anyone. On the other hand, our rep Ernesto, upon checking out the car on 3/15/16, was a shining example of customer service. Our car was clean but dinged up. Chicago weather is brutal on vehicles, so I'm giving them a pass on that. Returning our damaged rental was a breeze too, miraculously we had collision on our rental which I'm sure made it easy. read more

DO NOT RENT A CAR FROM HERE! I am amazed by all of the good reviews for this Avis. In 2009 I reserved a Trail Blazer Intermediate SUV months in advance but when I went to pick it up they had a Dodge Journey waiting for me. Yes, you read that correctly, a Dodge Journey. Please note that the SUV was going to be used to transport 5 adults and several pieces of luggage. Essentially, there was NO way we would have fit in the Journey (which is essentially the size of a freaking station wagon) and would certainly not have reserved a vehicle of that size. Of course when we noticed the mistake and mentioned it to the Avis store manger he assured us that the two vehicles were INDEED comparable or in Avis terms, "similar." Wow Avis, really? So, with our logic against theirs our only option was a $200 upgrade to a Mountaineer. We got taken and couldn't do shit about it. I am sure the manager gets some sort of kickback for every upgrade they are able to con or convince a customer into making. Oh! And when we returned the car we had the customer service lady call us a cab and after waiting a ridiculous 40 minutes (the airport is teaming with cabs!) a man shows up in a Lincoln Town Car (with no meter) and tells us that he is our driver. Unbelievable! We assumed he was a friend of the customer service rep. Pretty sketchy, Avis. read more

Pathetic service. 9 people waiting in line and only one person working. Budget had 4 people working at their counter. Next time, go for budget. The one worker was great, however shame on Avis for lack of staff. read more

This is the worst company ever. I am one that never complains but there service completely sucks. I booked online a reservation, when it came time to pick up vehicle, they said they have none and just kept apologizing. Strongly suggest nobody waste their time with this company. Had to wait 40 minutes at lax airport for shuttle to arrive. Save yourself the grief read more

Labor Day weekend, and they have 1 agent behind the desk. Been in line forever!!! Watching the other rents car agencies go quickly through their lines. read more

Smooth car rental experience from start to finish. They have shuttles constantly circling the airport so you never have to wait more than 5-10 min to get picked up. I prepaid for a standard size car and they had a brand new (only 4 miles on it!) Prius for me. Returning the car was simple and painless. Shuttle dropped me back off at the airport. read more