While a smallish facility the staff is even better than the great folks we always find at…read moreEnterprise. They have a surprisingly diverse selection of vehicles despite the facilities size and the cars appear new and well equipped. Sophia our agent was pleasant, friendly, knowledgeable and top notch professional. As good as Enterprise agents are worldwide; Sophia stands out as one of the best! We highly recommend this location!

9-26-25 Battery in my rental car from Enterprise went dead. I called for service around 3:45 p.m…read more Roadside service did not come after 1 hour, 2 hours , 3 hours. Repeated calls getno answers as to when they're coming. Eventually I had to take a uber to go home after waiting 3 1/2 hours. Roadside finally called around 7:30 p.m, almost 4 hours after I made the first call. I did not use their service as I went home already. Enterprise Rent-A-Car need to have much better roadside service!,,!

WOWW!! Samantha with the Exotics Collection was absolutely amazing! She provided me TOP TIER…read morecustomer service and incredibly helpful with every question i had! I rented a 25' Tesla model 3 meanwhile my vehicle was getting repaired. Samantha made the whole process stress free and smooth, also after returning the vehicle and having issues with Insurance! She was super patient, quick to respond, made sure everything was going great!! I am truly grateful for my experience & would totally love to rent from her again Enterprise is lucky to have her on their team ON GOD

All my interactions with the staff here were helpful and pleasant. The pickup and drop off to and…read morefrom a local body shop was very convenient and the rates for my month-long rental reasonable. They also found my phone and immediately tried to track me down. Whew! Thank you! The only concern is the tires were underinflated on pick up. Not seriously underinflated but enough they needed added pressure to make me feel comfortable. Still, I'd use this company again. My overall experience was very good.

"I'm Going Slightly Mad" - Queen…read more This location was our return for the rental from SEATAC to downtown Seattle, for a 6-hour rental. We forked out the $69.00 rental for the day as we wanted to explore the city before checking into our hotel, and go shopping. It was also nice as my husband and son used the car as a crash pad to catch some ZzzzS while I was parked at Pike Market Place and went shopping alone. The return wasn't as smooth as the pick-up from the airport as the street signs were CONFUSING as heck. No left turn except for buses onto 3rd, what??? We circled around and around using Waze app due to multiple one-way streets. The entrance to Alamo for the garage wasn't really marked, either. It was the Twilight Zone. After about a stupid and ridiculous 20- minute drive being stuck on one-way streets and circling around and around, I said, "screw this! I am turning LEFT!" Once into the building, there were no signs, so we drove up a few flights to an Alamo booth and idled the car, wondering what to do. There were no signs, did I already say that? There was a lone woman in a booth talking to what appeared to be a customer. I had to get out of the car to ask her what to do, and she said we could just park the car. She was nice, though. You need sleuthing skills to return a car here. Convenient, but only if you know what you are doing.

Alamo car rental has been very efficient on all of your travels. I am a member of their "Insiders"…read moreprogram and often utilize their Skip the Counter option when we travel. Our rentals are great the majority of the time but on the few occasions we have had an issue we have contacted their customer service via text and email and they have always worked with us to resolved any issue we have. I will rent from Alamo again in the future.

i am still in the middle of renting this car rn so my experience with this place has still not…read morecompleted which means that i could change my mind later but i just want to say that like so far my experience here has been so so so awesome. i feel so cared for. and the staff is so hardworking and knowledgeable and understanding and kind and they meet you where you're at, and it's just been great. i've come in here and i'm a total mess after this car crash (which is why i need a rental car), and nobody has given me this feeling of like "whoa this person is a mess!" everyone has been so awesome. specifically i have talked to a olivia and mara but even seeing the other staff interact with other customers, i can tell they're awesome as well. they are clearly overworked and definitely need and deserve a break and have every right to be stressed and short with people but they are not, which is honestly so impressive!! i'm just really grateful for the staff here for being kind, patient, understanding, and HUMAN when i feel like my life is in disarray bc of my car situation rn. thank you!!!!

We came in to pick up a car in the morning of May 16, 2026. Called twice before hand to confirm…read morepick up time. The guy behind the counter was pretty clueless. Said he has no inventory, refused to call other locations, offered no replacement. Pathetic customer service.

To be honest, I was nervous about the prepaid rental I made on Budget website after reading reviews…read morehere. But transaction was short, sweet, simple, and satisfactory. Had a friend drop me off at the hotel. Signs at entrance to driveway directed us downstairs to lower level entrance. Went in sliding doors and followed signs to office. Gave them my name and drivers license and and they found my reservation. 10 minutes later, I was in the parking lot loading my bags in the car and on my way for my one-way rental to PDX. I had reserved a sedan and ended up with a jeep but fine by me.

Literally begging you with my LIFE not to rent a car from these criminals. The line to pick up our…read morecar took nearly an hour even though there were only two people ahead of us, every agent was rude, the car we reserved was not available, and the car they did give us REEKED of weed. They claimed that in order to take it back they would have to hire a tow truck to come get it. Then after we returned that POS, they tried to charge us $250 for "animal hair"! We never had animals in the car; this was clearly retaliatory or simply a lie. Customer service was beyond useless in resolving the issue. We will be disputing the credit card charge and happy to take it all the way to court, as well as filing a complaint with the BBB.

I had a really great experience with Hertz overall. While there was a long wait on hold when I…read moreinitially called in, once I got through they were very responsive. Sheldon quickly returned my call and made sure everything was handled promptly, which I really appreciated. Abu, the manager, went above and beyond to get me the exact car I was hoping for -- and even upgraded me without any additional charges. That level of customer service definitely stood out. The only small hiccup was that the drop-off location was a bit confusing at night. I may have missed the signs because it was dark, and I had to circle back around before figuring it out. Not a big deal, just something to be aware of. Overall, I'm very happy with the service and would absolutely rent from them again!

There are a couple of Hertz locations in Bellevue. I'm reviewing the one at 1405 130th Ave…read more The staff here, notably Abu and Keanu were as helpful as possible and saved me a whole lot of time and trouble, which would have been due to Hertz' completely irrational rental extension policy. I can't thank them enough and will certainly be renting from this facility when I'm back here in the summer.

I've experienced long waits to sign in for a rental car before, but not after getting the car…read more During the customary check of the car, we discovered it was out of windshield fluid. After notifying the front counter, it took forty minutes for it to get filled as they kept helping other customers. The staff was rather unmotivated too. Other than that, the car itself seemed fine except for its version of Android Auto being extremely outdated and a dirty exterior. Returning the car a couple weeks later at least had no issues and was relatively quick. Inside has restrooms, provided the doors aren't accidentally locked. A couple of chairs are placed in front of the counter, but the hallway feels too narrow to sit with other customers always around.

Hertz is the worst. Car battery died in douglas.short@gmail.com two of a week long vacation…read more Resolving took an entire day.

When I think of a pleasant car rental experience, I think of a car that I feel comfortable driving,…read morequick customer service, and ride to the location and back. This location swapped me from my original premium class car to a larger vehicle (VW Atlas) with adaptive cruise control and were happy to accommodate other options if I wasn't happy with it. Customer service was attentive, quick, and pleasant to chat with. No upsells were made, but I did have National Executive status. The shuttle driver and ride was prompt and courteous. The only thing that could've been improved upon is if they called me ahead of time to ask if I needed a ride to the location.

Reconsider renting here if you have other options. I chose here because when I made the…read morereservation they said they'd pick me up. Morning of they say no. I get a Lyft. I get there and the guy says I would have come for you. Ok.. I confirmed they'd drop me off when I returned it.. and today no. Mind you that was after waiting around 30 min because no one was at the desk. Get it together guys...

Excellent service at the Avis location inside the Hilton Hotel. Vidal was extremely professional,…read morefriendly, and efficient. He made the whole process smooth and stress-free, answered all questions clearly, and went above and beyond to help. Vidal is truly great at what he does -- very helpful and reliable. I highly recommend this location thanks to Vidal.

I had a great experience with this Avis, when picking up my car the guy at the front was very kind…read moreand gave me a huge upgrade without asking. I also saw him professionally manage a couple people being somewhat demeaning towards him for 20 minutes. During checkout, the lady at the counter was also very considerate and kind. I loved my experience at this Avis and will be coming back !