I would not use this company if I was a real estate investor. A house in our neighborhood has been…read morevacant for more than a week and it has yet to be advertised on Zillow. It's up for rent because they timely placed a sign in the yard but how much business is lost due to the artificial lack of interest? Furthermore, the house has no curb appeal because the property management company invested no money or attention to the front yard. Update: a week+ following this review and posting it on Zillow, the management company finally sent someone out to look at the yard and take measurements - hopefully to eventually clean it up - but it has looked neglected for the last three+ years, so they cannot blame their negligence on hot Austin summers. Renters/real estate investors - if this matters to you, be aware.

Where do I start? This company is extremely unprofessional and unorganized. I asked them if the…read morelandlord would be willing to reduce my rent since the price of rent has significantly decreased. I never got a response. I asked if the landlord would be willing to purchase the washer and dryer I was using, since the house didn't come with either. I never got a response. One of their employees emailed me to ask which utility companies were being used for gas, electric and water/waste. I'm not sure why a real estate management company wouldn't retain this information, as it is their job. They also claimed they provided me with two sets of mail keys and two garage openers, which is inaccurate. I would never consider renting any properties being managed by Harmony Real Estate again. Their employees are incompetent and it shows.

Working with Stephanie Smith over the last few years has been nothing short of exceptional. As a…read moreReal estate broker myself, I have high standards when it comes to communication, professionalism, and follow-through--and Stephanie always, exceeds them all. Her Team's Market Knowledge are invaluable for both Owner's and Tenant's. She makes every transaction smooth and efficient. It's rare to find someone so dedicated to collaboration and doing what's best for everyone involved. I confidently refer clients to Stephanie and now Bay Property Management Group and look forward to many more seamless transactions together! Highly recommend!

Getting them to do maintenance was like pulling teeth , me and my roommate had to keep receipts…read morebecause we knew they would try to hold our deposit. They transferred 2 company's right after we moved out and made it hard to get our deposit back. I wouldn't trust them at all. I had power outages that destroyed my medicine due to faulty circuits that they couldn't fix the first time they came out. Also we had a tree break and fall on our roof that they knew about for months. And wouldn't send someone out I'd give no star because they deserve it

Their contract limits their liability from most major pieces of damage they do to your home, even…read morefrom negligence. Don't tread lightly with these guys. Despite that, when I offered if they could give a crew that has done good work in the past, they begged me to take down a negative review that was due to bad prior interactions. I said I could remove it in good faith if we move forward with a crew that hasn't done bad by homeowners. They couldn't do it. That speaks volumes as to the quality I can expect from them!

Noticed a crack in the stone facade on the side of the house. CenTex has such a great reputation…read morethat we called to schedule a free evaluation. Erik was on time, personable, and professional. In short order he completed the evaluation and let us know that we don't have any foundation problems. Thanks, CenTex!

I had the displeasure of working with Steve Crossland both as a tenant and then we decided to buy…read morethe home we rented so as a buyer as well. Both experiences were rather unpleasant and I would recommend using anyone else for realty services. As a tenant Steve is extremely passive aggressive to a childish degree and trying to request any maintenance work the few times we did in the two years we rented was always a hassle and an ordeal. He was so unpleasant to talk to I avoided it most of the two years we rented and luckily only had to do so a few times. During the buying process our realtors worked with him and through him the buyer and we had several delays due to him not getting paperwork ready in time and they complained to us several times how unhelpful he was during this process. They had worked with him before but never had the issues with communication and gettings things in on time like they did during our process.

I've been meaning to write this review for awhile, as I had such a horrible experience with Steve…read moreas a renter. Similar to other reviewers, I've never been so disrespected. Steve is extremely rude, was extremely difficult to work with, was very belittling, and mansplained to me the role of a property manager when I have myself owned and rented out a house before. He tricked me into thinking that he was the kind of property manager that cares about working with people and their circumstances, which was one of the reasons I chose that house. He was very hard to work with when I had to relocate home to Colorado for a few months for brain surgery (and what I was asking was not a lot, not even to end the lease.) When the lease was over, I reached out for a scanned copy of the deposit check and he never got back to me. When I followed up over a week later to ask more sternly for the copy I was entitled to, he presumptuously assumed I was asking because of roommate issues and told me to leave him out of it. He was belittling, presumptuous, rude, and unprofessional. And this is on top of his general lack of help with maintenance requests and overall unhelpful attitude with inquiries over the 2 years renting from him. I'm praying he doesn't respond to this review and attempt to gaslight me or justify his poor behavior as he's done with other reviewers here. Do not rent from him if you want to be treated respectfully or professionally.

We had a very complex Estate Property to sell. And, it involved 4 families, and was definitely an…read more"AS IS" Property that required lots of patience, several appts with different families, and the removing of heirlooms as well as junk and trash. Arch Properties, under direction of Stephen & Morgan Stephanian, jumped in full throttle and were not afraid of getting their hands dirty, help cleaning and loading things, and even help wrapping and packaging things to get the job done. Stephen was "hands-on" on several appts at the property and helped guide us and communicate with us all the way through the process! I cannot thank Stephen and Morgan enough for their professionalism, ethics, kindness, and hard work on what many RE agents would have run away from. I would recommend Arch Properties and Stephen to anyone needing help in purchasing, selling, and managing the easy sale, or the most complex, difficult sale. Thank you so very much! FIVE STARS !!!!!! G & T Moore

After the winter storm last week, our rental house had several large limbs fall in the front yard…read more Arch Properties's management team sent a reassuring email instructing me to submit a maintenance request. A tree cutting crew arrived the next day and removed everything in an hour's time. Arch Properties immediately responds to my maintenance requests and are a pleasure to work with. I highly recommend them.

It was a great experience from start to finish! One day after I called Colton came out, took…read moremeasurements and diagramed the plan to repair our house's foundation. Less than a week later the crew arrived and started work. Two days later our house is repaired. Our interior doors work perfectly again and we can no longer see outside under our front door. They did a great job at a reasonable price. Of course it is comforting to have a transferrable lifetime warranty too. I would not hesitate to utilize LevelSmart again if ever needed. Actually, after our experience, I could NOT imagine calling any other foundation repair company. Thank You LevelSmart. Ken Minor. Kyle, Tx

Be Aware (edited 8.17.26)…read more My experience: I was given a strong sales pitch, but then there was no communication after the contract was signed about what to expect/how to prepare. The owner said the work would take half a day. The work actually took two full days. I would've been stuck inside my garage. Had a friend who had had foundation work done not told me to park on the street. The workers who showed up spoke Spanish only; no one showed up to communicate between customer and employees in case of questions/concerns. The workers laid out tarps to collect dirt, dug up and replanted landscaping, and seemed to work hard every moment of both days. I would love to know how much they were paid from the $6k I was charged. I provided snacks, drinks, and lunch the first day and ended up with a broken cooler. I managed to fix the cooler, so no harm, no foul. The workers never left the property the first day until they left to go home. If they used the restroom, they did it in the holes they dug and on my neighbor's (property camera to prove). The owner initially seemed unconcerned and referred to using the restroom on my neighbor's property as being cultural. He seemed more concerned about them going to the restroom in the holes, but not the illegal trespassing on my neighbor's property. Jackhammering cracked the front walkway the width of the walkway. I was assured I would be happy with the concrete patches after foundation work, but I am not. Additionally, in my opinion, the front walkway was not backfilled properly and it has sunk down far more than it already was resulting in a significant, dangerous slope. LS says it was like that before the foundation work, but we can agree to disagree. While the front walkway was somewhat slanted, the 30" cavity under the walkway did not exist before the foundation work. LS says otherwise and again we can agree to disagree. The plumber sent out by LS to do a static line/leak test performed the test incorrectly and the plumber lied. He used the sewer clean out in the front yard and also said there was pipe separation. That same plumber came back on a different day and said he had a better camera, but when he found out I had booked a different plumber to come out he left immediately without using the camera and doing a second leak test like he said he would. I hired my own honest plumber. He pulled a toilet from the highest point in the home for the leak test (which passed) and then showed me with a high resolution camera that there were no breaks or separated pipes. Had I listened to the plumber LS sent out I would likely have spent at least $20k in unnecessary work. I STRONGLY recommend anyone having foundation work done to hire their OWN PLUMBER for a leak test. I would not sign a contract requiring you to use a plumbing company that the foundation company requires you to use!! In fairness, LS did not require me to use their plumbing company for the warranty, but that company makes LS look shady so hopefully either that company performs leak tests correctly now or they are no longer used by LS. I contacted the engineer LS hired about inspecting the work on my property and they could not/would not provide any proof that they had been to the property. When I told them no one aside from LS employees showed up on my cameras those two days the engineer ceased communication with me. It has been one year since foundation work was done. I have various reasons, that I am purposely keeping private, for waiting this long to post a review. I pray the work that was done holds like I was assured it would. (The rest of that comment was edited/deleted.) Lastly, I have been emailed a Cease and Desist letter from the attorney representing LS threatening to sue me if I do not take down my review. My review is 100% both honest and fair. * pictures will be added soon

Cherie was our realtor when my Husband and I built our first home in 2019. As first-time home…read morebuyers we had no idea how overwhelming designing, building, and purchasing a home could be. Cherie helped us find new-home site locations, interview different builders, compare pros and cons, and most importantly kept us organized. Once we selected a builder, she was our biggest ally. She was at every meeting asking questions we would never have thought to ask all the while taking thorough notes while an enormous amount of information was being thrown at us. During our build process we would tour the home with Cherie making sure any of our structural and design specifications were complete and exactly what we wanted. She was also with us at our final walkthrough to help us inspect the house for any issues that needed to be brought to our builder's attention before we started the purchase process. She didn't miss a thing! There would have been no way to get through this experience without Cherie. Her knowledge, organization, and attention to our needs took an experience that started off extremely overwhelming and turned it into an experience we thoroughly enjoyed. All thanks go to Cherie and her incredible skills. We are going on our third year in our home and still love it just as much as the first day we walked in. We've been in contact with Cherie as well - the neighborhood we decided to build in was the newest phase of the community she was already a part of. We can see her in action as an involved member of the community. She's attended every community event she is able toting goodies, raffle contests with prizes for all, and has supported or spearheaded various donation programs that get our whole community involved. We are very fortunate to have Cherie on our side. She will be our only choice when we are ready for our next home adventure!

Jessica and Gena were fantastic in recommending us properties and being super responsive in setting…read moreup property visits during a time period when houses were being sold often within 24 hours of being listed. They helped make the process super smooth and we happily found a place perfect for us!

12.2.21 I rent a property from this management company…read more While I'm sure the owners love the fact that these people rarely if ever request anything from them, I'm here as a renter. Jennifer is non-existent. Before signing a 2 year lease with these folks, Mollie, the agent that showed us the home, assured us that the falling, dilapidated fence would be repaired, as well as the gutters that are broken, missing and in dire need of replacement would be repaired, as well. The carpet was stained with pet feces and urine - we were told that would definitely be pulled up as it was ruined. Nothing was done. No repairs, after multiple requests, were ever made. When I attempted to contact Jennifer, I was met with "I have been out and inspected the house and no repairs were needed." I sent photos of the fence that was literally falling over in several places. No response. The neighbor repaired the fence on her own and is seeking half the cost from the management company. I've been told by another neighbor not to expect anything from them, as a large tree limb fell on their car, totaling it, from this lawn and it took almost a year before they were even able to communicate and remedy the situation. 1.8.25 I have been out of the house for a year now. I cannot even being to tell people to PLEASE avoid this company at all costs. The ridiculousness we were met with when we left and wanted our deposit back? They couldn't even return a phone call. Just avoid these people at all costs. They're full of malarkey, they don't want to repair or do anything to help you, and they will never return calls in a timely manner. AVOID AT ALL COSTS!

I would not recommend this company at all! They never answer any of my emails or calls. When I have…read moregotten a hold of someone they were rude or incompetent. They over charge! Never again