We had 4 watches that needed batteries and they were able to help us. Good pricing and replacements…read morewhile we waited We will comeback again and have already passed on the name to our friends

Fair a friendly people we felt like we got a good value for our money…read more ...................... !!!!!!

I came in based on the high reviews with a loose stone for an engagement ring on a hard deadline…read morefor the trip where I would propose. Desiree was incredibly knowledgeable and helped me purchase the ring in the perfect size, style, and setting. The turnaround on the finished ring was very short, especially considering having to have a ring shipped to them and in just a few days, it was ready for pick up. Excellent quality craftsmanship. I can't thank the entire staff enough that helped piece together the perfect ring and taking a lot of the stress out of the entire process. (PS she said yes and loves it)

Their team is super nice and professional. They repaired one of my watches. It was done in three…read moredays. I'll be back.

Great, secure showroom, lots of unique beautiful jewelry!!! I went to have repairs on a loose…read morediamond on my wedding ring, he suggested adding more prong to secure it better it looks great and hasn't had issues since. He did a great job actually improved it by adding additional prong. Redid some stones on my husband's ring as well. Excellent customer service!

If you want to deal with a jeweler who is exceptional, knows his stuff, has a great selection, and…read moregoes above and beyond. This is the jeweler to go to.

They are super sweet and have repaired several vintage pieces of jewelry for me. Wonderful people!read more

Great honest business with high quality jewelry repair for a good price, the couple that own It did…read morean amazing job getting my girlfriends ring fixed in less than two hours when It was completely snapped in half for a good price 10/10 would recommend.

I got my watch battery replaced! Didn't need to leave it for battery replacement- done while we…read morewere there! Quick and friendly! Will definitely go back!

Elite Jewelers did an amazing job restoring an old ring of my wife's that had been broken. They…read morerepaired it beautifully, polished it until it looked wonderful again, and even presented it in a brand-new box. That extra touch was incredibly classy and made the whole experience feel special. Everyone was friendly, knowledgeable, and clearly very skilled at what they do. I could not be happier with the result and would highly recommend them!

Can't even replace a watch battery. The owner can't replace my Piaget watch battery so want to…read morecharge me for cleaning my diamond ring instead. Or they always charge people for cleaning rings??

I brought in a watch today to have an aftermarket band attached. I was able to get one end on by…read moremyself, but was having trouble getting the other end on. I was charged $20 just to get the one link attached (no parts replaced). I came back after I had paid, once I realized the repair man put the links on backwards. He tried to claim that's how it was attached originally (it was not) and that it was impossible to not attach backwards (despite the fact one end was already attached CORRECTLY, on my own without tools, when I first brought it in). He must have taken it off and reattached both links. After I pointed this out, he tried to lie and say otherwise. He refused to reattach the band because it was "aftermarket", and that he would know because he had "real Rolex's" in the back. This shouldn't have taken more than 5 minutes to fix, but he was probably too lazy to do that since I already paid. I am incredibly dissatisfied with the service here and I would never trust them to repair a watch again.

If I could give 0 stars I would! Gem was a referral from a family member and they were great…read moreduring the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers.

A few years ago we were looking for a jeweler to replace my engagement ring. We happened to come…read moreacross Gem Classics after lunch. On our first visit, we met Gabe. He was extremely welcoming and knowledgeable. When we got married, he customized my beautiful wedding band and also was able to repair a family heirloom, which was part of my wedding gift. We feel like family on our visits. I highly recommend Gem Classics.

Lovely ladies running this shop!! I have not received my ring back yet but the service I received…read morehere after multiple extremely high quotes and terrible customer service at every nearby jeweler made me want to leave this review. If you need any assistance with your jewelry needs trust custom jewelers!! they are honest, kind, and fair priced.

AMAZING CRAFTSMANSHIP! And fantastic rapport with customers! I cannot recommend Custom Jewelers of…read moreRichardson enough! This business is a family legacy and woman owned! I had a custom engagement ring made for my fiancé, and I felt very safe and respected by the owners and her family. A big shoutout to Julie the owner for making my vision come to life just through looking at the sketches I gave them. My fiancé's engagement ring came out even better than I imagined! Lesbian friendly! I'm calling on my local LGBTQ+ community to support these amazing jewelers and metalsmiths!

Had a wonderful experience coming here. Really came through and was kind and inviting. Would…read moredefinitely come back here for future needs.

Abraham has worked on half a dozen of my watches. He has always done an excellent job -- at a fair…read moreprice no less. I'm glad I discovered his shop.

The service is always friendly and the repair prices are reasonable. This is my go to spot for…read morequick jewelry repair. They also clean your jewelry after repair as well at no cost. The location is clean and quiet and I like that there is also nice jewelry options for purchase at the location.

Beautiful location--inviting atmosphere that even smells amazing (they sell candles, wow!). I had…read moremy watch battery replaced on the spot, and the service was quick, knowledgeable, and very hospitable. The best part? A 3-year warranty with no receipt required. The whole process only took about 5 minutes, and at $34 it was a great value. While you wait, you can browse their nice selection of fine jewelry. Easy parking, convenient location. You can call ahead for an appointment or simply walk in--they're more than happy to help with your repair needs. I'll definitely be back!