Fair a friendly people we felt like we got a good value for our money…read more ...................... !!!!!!

Amazing customer service. Helpful and friendly. I spent 2 years looking for a jeweler I could…read moretrust and so thankful to have found them.

I came in based on the high reviews with a loose stone for an engagement ring on a hard deadline…read morefor the trip where I would propose. Desiree was incredibly knowledgeable and helped me purchase the ring in the perfect size, style, and setting. The turnaround on the finished ring was very short, especially considering having to have a ring shipped to them and in just a few days, it was ready for pick up. Excellent quality craftsmanship. I can't thank the entire staff enough that helped piece together the perfect ring and taking a lot of the stress out of the entire process. (PS she said yes and loves it)

Their team is super nice and professional. They repaired one of my watches. It was done in three…read moredays. I'll be back.

I've had my eye on Eaton's for a long time to do some custom jewelry work for me with gemstones I…read morebrought back from living overseas. But a more pressing problem finally brought me in store - I broke my half marathon bracelet that I wear on a daily basis. It's delicate and required the services of a proper jeweler to repair. They did great work and browsing the cases while I waited to drop off my bracelet gave me even more confidence to work with them on my other custom project. The shop requires you to buzz in. It's small but highly personalized and both times I was there (drop off and pick up) it was busy with customers.

I came in today to get a few rings resized and it was a very easy process. Everyone working was…read moresuper nice and helpful. I would 100% come back for jewelry needs in the future!

Great honest business with high quality jewelry repair for a good price, the couple that own It did…read morean amazing job getting my girlfriends ring fixed in less than two hours when It was completely snapped in half for a good price 10/10 would recommend.

Super talented and experienced jeweler who is always honest and up front about things. Reasonably…read morepriced and very fast work as well, offering same day repair service on the pieces I have taken there.

5 stars isn't enough for how satisfied I am with Elite Jewelers. Excellent customer service,…read moreamazing varieties & selections to shop from. I recently bought a 21k gold customized name neckless of my newborns name and I'm absolutely in love with it. Thank you AJ and the entire staff for all your help! I've found my jeweler for life & you will too!

Overall service is top notch! I came just to have a chain repaired and they still treated as I had…read morejust bought 100k dollar chain. They did repair the chain and even had it cleaned. Gave it to me looking a millions times better. There show rooms are also amazing with huge selections.

Can't even replace a watch battery. The owner can't replace my Piaget watch battery so want to…read morecharge me for cleaning my diamond ring instead. Or they always charge people for cleaning rings??

I brought in a watch today to have an aftermarket band attached. I was able to get one end on by…read moremyself, but was having trouble getting the other end on. I was charged $20 just to get the one link attached (no parts replaced). I came back after I had paid, once I realized the repair man put the links on backwards. He tried to claim that's how it was attached originally (it was not) and that it was impossible to not attach backwards (despite the fact one end was already attached CORRECTLY, on my own without tools, when I first brought it in). He must have taken it off and reattached both links. After I pointed this out, he tried to lie and say otherwise. He refused to reattach the band because it was "aftermarket", and that he would know because he had "real Rolex's" in the back. This shouldn't have taken more than 5 minutes to fix, but he was probably too lazy to do that since I already paid. I am incredibly dissatisfied with the service here and I would never trust them to repair a watch again.

If I could give 0 stars I would! Gem was a referral from a family member and they were great…read moreduring the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers.

A few years ago we were looking for a jeweler to replace my engagement ring. We happened to come…read moreacross Gem Classics after lunch. On our first visit, we met Gabe. He was extremely welcoming and knowledgeable. When we got married, he customized my beautiful wedding band and also was able to repair a family heirloom, which was part of my wedding gift. We feel like family on our visits. I highly recommend Gem Classics.

I've known them for 11 years and have done several repairs and custom pieces with them over the…read moreyears. Always a great experience. They're honest, reliable, and you can truly trust them with your jewelry. Everything was done on time and with a lot of attention to detail. If you're looking for a jeweler you can count on for repairs or custom work, this is the place. Highly recommend.

AMAZING CRAFTSMANSHIP! And fantastic rapport with customers! I cannot recommend Custom Jewelers of…read moreRichardson enough! This business is a family legacy and woman owned! I had a custom engagement ring made for my fiancé, and I felt very safe and respected by the owners and her family. A big shoutout to Julie the owner for making my vision come to life just through looking at the sketches I gave them. My fiancé's engagement ring came out even better than I imagined! Lesbian friendly! I'm calling on my local LGBTQ+ community to support these amazing jewelers and metalsmiths!

Abraham has worked on half a dozen of my watches. He has always done an excellent job -- at a fair…read moreprice no less. I'm glad I discovered his shop.

Wonderful local gem of a homie place. The proprietor is good hearted and has a true craftsman's…read moreshop.

First time being to this establishment and just on a whim..I had 2 watches that were designer and…read moreneeded batteries and not alot of jewelry places cary the batteries I need for these watches or so I have been told. I walked in and first thing I noticed was the inside was very clean and very well put together. Then I was greeted and promptly asked what I needed done. I told the man what I was needing and he took my watches and said he had the batteries and could fix them in about in about 15 min total. As I was going to pay he noticed my rings were a little dull and asked me if I would like to have them polished and cleaned up. The service I had done and received were phenomenal and I will definitely be coming back for anything else that I need to have fixed!

Beautiful location--inviting atmosphere that even smells amazing (they sell candles, wow!). I had…read moremy watch battery replaced on the spot, and the service was quick, knowledgeable, and very hospitable. The best part? A 3-year warranty with no receipt required. The whole process only took about 5 minutes, and at $34 it was a great value. While you wait, you can browse their nice selection of fine jewelry. Easy parking, convenient location. You can call ahead for an appointment or simply walk in--they're more than happy to help with your repair needs. I'll definitely be back!