I go here once in a blue moon. There are usually two occasions that bring me to Giant -- a search…read morefor unique limited edition Oreos, or if I've run out of sugar free chocolate syrup... my other usual stores that have it, and I'm not always in the mood for extra sweet syrup with my ice cream. I usually have a pretty easy time locating what I need, and then I go to the self-checkout line and I'm on my way. This Giant is part of a much larger plaza that has plenty of parking, so that is never an issue. Holiday season is upon us, so I'm willing to bet there might be a wait in those lines depending on when I go!

This evening (9/25/26), I had an unfortunate experience at Giant Food store (10501 Greenbelt Rd.,…read moreLanham, MD) that not only upset me, but also reinforced the need to take my grocery shopping to competitor stores such as Harris Teeter. I took my cart of items to the cashier line. When it was my turn for the cashier to check me out, I showed her that I had personal shopping bags for her to use. She continued to ring up my cart full of items. After she finished, she gave me total due, and I paid with my card. While I swiped the card, I thought to myself: "she has all of my items on the carousel nearly falling on the floor and has not bagged them. Maybe she'll bag them after I pay". To my surprise, that was not the case. I spent between 5 and 10 minutes working around the carousel to bag up 3 full shopping bags of items. What made it so bad, she watched me do this while ringing up the next customer behind me. After I finally bagged up my items ($150 worth), I was frustrated, felt slighted, and somewhat embarrassed that I received no help -- not to mention no "thank you" after she gave me the receipt. Giant Food has good quality items and products, but what does it matter if the customer service fails to match? The answer is that it doesn't matter.

I walked into the pharmacy with an attitude right off the bat... I had the mind set that they were…read moregoing to either overcharge me, need updated insurance information again although I have it to them last month and the month before! When the young lady called me up to the window to help me she asked, "How are you?" I responded by saying miserable but thanks for asking. Now what happened next blew my mind. She was empathetic and eager to TURN MY FROWN UPSIDE DOWN. I explained to her that over the last three month they've been messing up my medications and trying to charge me these astronomical prices. She was so understanding... Now although she didn't have to lend her ear to me, especially because I wasn't in the most pleasant disposition; she did! I wish I knew her name, I really do... She's the epitome of an awesome team member who is extremely caring and understanding. Anyway, I made a huge announcement in the store about how awesome she was and that she was an asset to CVS. Hopefully, you guys reading this will have the opportunity to experience her wonderful personality...

I had run out of some head cold medicine and knew that CVS would have some. I came in hopes of…read moremaking it a quick stop and be back on my way. But all good intentions and all... The cold medicine I needed was one that you had to grab a card from the shelf and head to the pharmacy counter to purchase. Basically a controlled substance even though it is over-the-counter. With that card in hand I made my way to what I thought was a short line. Until I saw that it started back the aisle. I make my way to the end of the line and patiently wait my turn. As patiently as I can with my head feeling like it was in a vice grip. They kept allowing people that had walked up to the drop off area to just get in line ahead of all of us in line. Slowly I made my way to the counter and handed the card over. The staff asked me if they didn't have the exact one I handed over would I take the comparable one. Of course I would, I needed it for sure. Of course, the one I brought up, they did not have. The other was the brand name and cost more, but I was gladly going to purchase. Would be easier if you could bypass at least one portion of this. The line, the guessing which one is in stock, the wait.

Not a fan of this particular location. It sometimes feels deserted when I stop in, even if it's not…read moreactually that quiet of a day. I'm usually trying to get in and out quickly, but finding someone at the register isn't always guaranteed. Be prepared to track someone down if you need help.

I got my passport photo done here. I swear it looks like a mug shot. It cost way too much $18.00…read more I guess it's because they send you a digital copy. Other times I go in here it looks way under stocked and under staffed.

I visited yesterday. I had to run in for two quick items so I was literally in the store for all of…read more5 minutes. I am writing this review because Alex the cashier had such a positive attitude and i have thought of it all the way until this morning. His great service made me want to make sure I give him his accolades. I walked in the store yesterday rushing to find what i needed he said "hi welcome to CVS" and i didn't even notice until moments after that he was greeting me. I went and found my total of 3 items which was aquaphor and two reeses products he asked me if i found everything i needed. I kind of laughed because i only had the 3 items two of which i grabbed at the last minute and were super easy to find because they were right under the register. His whole demeanor was just sweet and really pleasant. I have read some of the reviews about this CVS but honestly if Alex is still there i will still come back. It was truly refreshing to see such simple and great customer service.

Disorganized. I…read morehad taken the time to order multiple photos for an event and had it printed at this location only to get told "Our machine is broken". Okay. Then why was I able to order? Why wasn't I notified this? Do better, CVS.

Your typical Walmart experience -- meaning it's always packed, no matter the day or time. I go in…read morewith a mission and a list, get exactly what I came for, and get out before I lose 30 minutes of my life I'll never get back. But i do get what I need.

I attempted to do a return and spoke to cashier Pauline to directed me to someone who could assist…read moreme as it was 8:50p 5/3/26 Although there was no posting of time, the African / Carribbean female manager on duty refused to assist me or to provide me with a resolution as she was "doing something that required her time" it's unfortunate that me, a customer, wasn't something that required her time. As I am aware that every register can process returns, I asked how much time she needed to prioritize her tasks and I would be happy to wait. She then informed me that she was not going to argue with me and proceeded to walk away and continue her work behind a closed door. After closing the door in my face, without a resolution, I decided to write this review and look forward to formal store and district management to give me a call. This is awful service

This place is busy busy busy but they worked relatively fast. I was not greeted or really…read moreacknowledged when we finally got to the front of the line. But, the employees are having their own personal conversations and have seen 1000 customers before they got to me. I have empathy. I got my prescription med and life is good. I did ask if they have a restroom which resulted in incredulous looks and a big "no". No bathrooms to be found here.

I had a very troubling interaction with a pharmacy representative by phone (9:30am on 10/15/26). I…read morehad a prescription sent to the pharmacy the day prior and had not received any updates about the medication. I requested a phone call and included a detailed note about what I wanted to discuss in the call back. The pharmacist/tech called, sounding annoyed and disinterested without even greeting me when calling. I inquired about the lack of updates on the medication and he stated that the medication was not in stock. I then asked if he could advise me when the medication would become in stock and he said no. He did not provide any assistance or support regarding the follow up in this case. This behavior was less than acceptable and contributes to patients not getting timely or adequate responses to their care needs. This provider would benefit greatly from customer service training and being reminded of the ethics of his job and profession. I will kindly be transferring my care to another pharmacy to get the support that I need.

With all the people they have back in that pharmacy you would think service would be better than…read morewhat it is, they have that I don't give a dam attitude knowing some people come in there not feeling well they will drag azz filling presciptions with about 6 techs back there. Every time I go there someone is always at the counter complaining about their prescription. They are good for texting for prescription pickup, then you get home they texting you that same day for pickup then they be rude on top of that.

The customer service at this location is abysmal. I am likely filling my last prescription here…read more Over the past 3-4 years, it is hit or miss if they have medication you need on hand. It is hit or miss if they will have your prescription filled after CVS sends a text stating your prescription is ready for pick up. I am not talking anything extravagant, it can be vitamin or pain pills. They are often flippant in their responses with little to no regard for the customers medical need. My doctors have had to call multiple times to get my prescription filled. Explanations have ranged from a safe that could not be unlocked for days to trucks not delivering medication for days. Today, i was told the truck did not deliver the medication. There have been several times I have been told my presecription was not ready by staff and the pharmacist intervened, handing them my medication from the lettered bin. I understand different cultures have varying ideas of what decent customer service is however, CVS should train their employees and ensure they meet CVS standards. Previous pharmacists have tried to improve the customer experience, but they soon left. This is a convenient CVS with a drive-thru which probably helps retain disappointed customers. After my prescription is filled, I will find a new location or a new company. I now have a better understanding as to why Amazon and Walmart are successful in this industry. Good luck if you try this location. Be sure to pack plenty of patience and I hope you get your meds on your first visit. Update on 8/10/2025: Received text from CVS to pick up script and gave them a couple of days to actually fill it. Arrived to the drive-thru today, 20 minutes before the pharmacy closed. The gate was pulled down though the lights were on. After several minutes of waiting, a female voice said the drive-thru was closed and that I had to come inside to the pharmacy. I went inside and paid for my prescription. I asked if the syringes were included/in the bag. I was told no. I then showed my prescription to the cashier which reads, "Inject 1 mL into muscle" and asked where the syringes are that I needed for this prescription. The cashier asked a woman in the pharmacy and came back to the cash register and rang up a bag of syringes. I sent pictures to a medical doctor to confirm the syringes were the incorrect type because the bag of syringes was marked for subcutaneous injection of insulin. The doctor was appalled, stating that pharmacy personnel should be able to get the correct syringe and if not, they should have asked the pharmacist. So I will return them to a different CVS pharmacy tomorrow with the hope of getting the correct syringes. Tomorrow will be the 3rd trip to CVS to get what is needed for one prescription. Avoid the pharmacy at 8601 Martin Luther King Jr Hwy, Lanham, MD 20706 at all cost. The concerns go far beyond exceptionally poor customer service. Go to a company or different CVS thay values their customer and has general concern for their health. The personnel at this location are not "customer obsessed" nor are they "committed to help people on their path to better health" as the CVS website suggests.

It literally took me a week to pick up a tube of itch cream. I'm sick of these people wasting my…read moretime. Usually I come for a prescription and I'm in and out. For the last week I've been trying to pick up a prescription for my daughter. Day 1 I stand there for 30 minutes before the pharmacist admits he can't understand the prescription my doctor is asking for. I give him the number to call the doctor and ask for himself. He won't even listen to the full message where she says to hold he just tells me she won't answer so I call myself and he tells me he can't talk to my doctor on my phone and that she has to call the pharmacy herself. Luckily the doctor calls ASAP. Dude walks away and leaves the phone ringing for like 4 minutes before he answers. Then it takes him another half hour of tapping on his computer to tell me my insurance won't cover the cost because it's a concoction mixed with an otc medication and that if I want it it'll take 24 hours for him to mix it. I didn't have the money so I came back on Friday when I did. That Friday a female pharmacist tells me it'll only take 15 minutes to get my scrip ready. After 15 minutes of me wandering around the store trying to kill time she calls me and tells me the same nonsense about it taking 24 hours to get the prescription ready so I go home pissed again. The next day I come back AGAIN and did tells me HE CAN'T MIX THE PRESCRIPTION UNTIL I PAY FOR IT! So I say "So it's gonna take you 24 hours again to mix it?" He says "No I'll mix it now. I can do it in 15 minutes. I don't know who told you that 24 hour thing." so now I'm sitting here a good 20 minutes waiting for my prescription. God knows if I'll actually get it this time but I swear I'm never sending a prescription here again!

The worst CVS EVER. I asked the women behind the counter 3 times how long it would take to fill a…read morescript before she answered me. They are terrible.!!! I waited 15 mins to DROP off so I just left. NEVER AGAIN!!!

I go to this store at LEAST once a week. The check out and management, stocking staff, and other…read moredepartments are all very helpful. Today I checked out with Rita, and Daniel was bagging (he also helped me find an odd item that was in stock, but obscure-Ghee). Very helpful, pleasant, and knowledgeable. Even the manager, whose name I regret I did not get (my bad). Love the senior discount on Thursdays, too! Sometimes they are so busy, carts are scarce. I have had employees that were in the lot collecting them bring one to me as I left my truck. Yeah, this HT has THAT kind of employee!

This store is absolutely worthless. There are always items not on shelves or expired goods. I just…read morefound a bottle of ketchup best by 06/12/2026. The customer service is awful. I asked a manager to help assist with a stock item and he had to find someone else to assist.