I've done business off and on for 20+ years with this Avalon store and they have always been really nice people and very efficient. My latest encounter was with a blind repair that I have to do for a blind bought at another store in Bel Air, MD that has since gone out of business. Every step of the way, Beverly has been there to answer my questions in a professional manner and overall very efficient at what she does. I would highly recommend this business. read more

Avalon Flooring - Shades & Blinds Near Me - Wilmington, Delaware

This was my third opportunity to use Avalon Flooring in Wilmington, DE. It was a small insurance claim due to water damage. I needed carpet and a laminate flooring. I met with Richard who helped me and my daughter to make selections. My Restoration Company wanted me to settle on their stock. Justin called to get the measurements for the floors from the restoration company and boom my order has been placed. What a pleasure to have Richard and Justin serve me. I'm sure I will be back for a fourth time. read more

I was redoing the basement floor and steps. Jonathan Fountain and Mike Elston helped me with ordering material and molding. They were both knowledgeable and professional. I would highly recommend this business. read more

Excellent advice, service, knowledgeable staff. Exceeded expectations. Quality materials.

I had a great experience at Avalon flooring. We are redoing our basement and needed to pick out flooring. We had the pleasure of wing assured by Shuk. She was knowledgeable and very helpful. She made the process very easy. We can't wait to see how the flooring turns out once it is installed. read more

Salesperson Anna, was very informative of the product. Her interaction with me put me at ease in deciding tile selections for my home. She made the process effortless. I look forward to working with her again in the future read more

Im a contractor that gets almost all of our flooring from Avalon in Wilmington (202). I just want to give my thanks to the staff in the early am for their efficiency. I had to pick up some lvp flooring this morning and was in and out in 10mins. As soon as I walked to the loading dock Linc had my flooring pallet loaded and ready to go. He then helped load into the van. This was a big deal for me because time is money and honestly, I don't think the guys in the back get as much love as they should. So thanks again Linc Johnson.. you the man! read more

Anna is a pleasure to work with. We have worked together on several projects, and she consistently goes above and beyond to make my experience as smooth and enjoyable as possible. I highly recommend Anna, and wouldn't even think about going anywhere else. read more

At the recommendation of a family member, we used Avalon for new carpeting in five rooms and new floor tile in the kitchen. Terry and Anna helped us transform our new home and we're extremely pleased with the result - everything turned out beautifully. The whole team did a great job helping us select quality products within our budget, and checked in frequently to keep tabs on the job. There was a bit of a hiccup with our kitchen floor tile that created a much longer delay than expected, but after all was said and done, we're still happy with the work and would definitely recommend Avalon. We plan on using them again for our future needs. read more

The sales representative, Justin, was very helpful and knowledgeable during our recent trip to the store. They have a great variety on display in the store and Justin walked us through all different types and styles for our first bathroom project while answering all our questions. We highly recommend the store and especially Justin! read more

Avalon has a huge selection and reasonable prices. Anna C was fantastic! She worked with us to pick out a beautiful combination for our bathroom remodel. She was very knowledgeable and creative. She really listened to us and helped find pieces that matched our taste and coordinated. I'm so pleased with our selections and would recommend seeing Anna C! read more

These guys are one of the big boys in the area for flooring. They sell other products but they are especially known for their tile. * Huge selection * Decent prices * Great technical advice * Knowledgeable and responsive sales folks (Denise is super!) * Convenient return of unopened product * Just over the PA/DE boarder so tax free It's amazing how many people call this their go to place for flooring. read more

Excellent service and quality I went to several stores looking for a stair runner for my living room stairs. I walked into Avalon and the service, quality and selection was outstanding. The sales person was extremely knowledgeable. The person who came out to measure arrived exactly on time. The installers were professional and did an excellent job. My husband and I love our new carpet . Highly recommend Avalon. We also went there for bathroom tile and kitchen backsplash over the years. And each time we purchased we always had superb results! Avalon is a full service store. read more

Avalon Flooring - Shades & Blinds Near Me - Wilmington, Delaware

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Upon posting my review here I was immediately contacted by avalon. Melissa from avalon called me the next day and we talked about all the issues and she set up an appt. With herself and some reps from the grout company. Within a week from my post we had the reps here who tested the grout and came up with a solution. We just had a contractor the reps contacted come and apply the solution to the grout, so we will see if it is fully resolved. We are very pleased with the response from avalon. read more

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Came to the store not really knowing wat to expected until Anna help me find what I needed play my experience a great one thanks Anna

We had the most amazing service and help from Jermaine, picking up a bathroom vanity and sink from the warehouse. He cared and helped us get the stuff successfully in our car, was so patient despite the backup of many customers- beyond expectation!!!!! read more

What an amazing selection of flooring options, I needed some flooring for my home and had the opportunity to work with Rich L'abbee, Rich was very knowledgeable about the products and was neither pushy or a fast talker but was very patient with my many questions and helped me with choosing the best options for my home. Thank you Avalon read more

My family and I were there this weekend looking at carpeting and wood floors, we spent at least 45 mins and NO ONE bothered to ask if we needed assistance. I can see if they were packed and busy, but they were not. This was definitely a red flag for us and after reading some of the reviews seems to be a pattern. We will be taking our business somewhere else. read more

I went to the store to take a look at tile for my bathroom. Someone from the back came out and asked if I needed help and he said he would get someone. After looking around for 10 min or so I went to the desk area and a lady who said she was a designer asked if I needed help. She showed me around for a few tiles but did not have a very friendly or helpful vibe. I explained what I was looking for, a white tile with warm undertones like you see on HGTV, not gray or dark undertones. She later insulted my comment and said they don't always know what they are doing. After I explained what I wanted to do with the tile (replace the tile in my bathroom on the walls, she said well no one tiles the entire bathroom. Well, what if that is what I want to do? If you are trying to make a sale, it would go over much better if you hear what the person is trying to do, and help them with recommendations. She also looked me up and down as if she was judging my clothing and my budget because I was wearing comfy clothing. She even made a comment twice about, "I don't know what your budget is...." almost judging that I could not afford what we were looking at. I felt very unwelcome and judged, not a pleasant feeling when trying to get ideas for a future purchase. Needless to say I will be going somewhere else for my bathroom remodel! read more

I walked in with my husband looking at tile flooring. After looking for 5 minutes all over the store with something specific in mind a women asked is we needed assistance after we agreed she said she would send someone over. After waiting and watching the salesman wander around avoiding us we walked out. This was after being served up to our eyeballs at Bob Wagners Flooring America we're we took home a sample, and a general idea of the work involved with a general price. Very disappointed in Avalon. Definitely not worth my time. read more

I love the wide selection at Avalon flooring! I feel very lucky to have met a bright young woman, Cherie, to aid me with remodeling three bathrooms. I was told she was "the best person help me design" and she certainly is. I am so glad to be working with her because she is very knowledgeable, organized and a detail oriented person. It is a pleasure working with her selecting tile, vanities, countertops, Stone for the showers and porcelain for the floors. Kudos to Cherie Ingram and the Wilmington, DE branch of Avalon flooring read more

I purchased Luxury Vinyl Tile at Avalon. The samples in the store were exceptional but now that it's on the floor of my rec room, I love it even more. The sales people allowed me to browse uninterrupted and then answered my questions and handled the ordering flawlessly. I will be back for my next flooring project next month. read more

Total joke. Went in to purchase the following: Two different tiles for a master bathroom renovation Another tile for a different bathroom renovation Kitchen backsplash tile And vinyl plank flooring for an entire home renovation I run a lot of renovations for rehabs and rentals I own, and this place came highly recommended by my tile guy. I was excited to make this place my new go to place for floor, kitchens, and bathrooms. I walk the entire store, looking at things, taking pictures, etc. Some employees were randomly walking around, but a majority were hovering around the service desk loudly talking and laughing about nothing related to tile. It might be helpful to greet customers and ask them if they need help? After 15 minutes of walking around with no one offering assistance, I figured it would be easier to just go somewhere that wanted my current and future business. I actually had all my items picked. It would have been easy to put in the orders and probably fairly quick, as I had well developed visions for each thing, but it was frustrating at that point to give them my business. The kind of service I received (or lack thereof) did not match their prices. Back to the drawing board. read more

No matter what day we come in to pick up our orders for the job at hand, the men working at customer pick up never fail to put a smile on our faces. Keith Nesmith Sr and the whole team work efficiently and productively to get what we need, and make sure we're happy with our purchases. Always a pleasure! read more

Wow - an overwhelming selection of products. They are coming out for an estimate and I will update after that time. So far, I am liking it! read more

Loved they showed up with masks, considering COVID. Installed flooring as promised & expected. Very efficient and great workmanship. Delivered more than expected at a very competitive price. Extremely satisfied with quality of workmanship. Product selection is fantastic read more

After looking through carpet for more than 30 mins no service, what kind of retailer doesn't greet guests or at least checks in.

I had a great experience with Avalon Flooring in Wilmington. Their sales department helped me through my weeks of indecision with patience and suggested several less expense alternatives that I didn't initially notice. They returned my emails and calls promptly and were always ready work with me. The installers were craftsman. They went above and beyond by installing the hardwood around my in-process kitchen remodel. They were so friendly and extremely professional. The installation process was quick & easy. Communication was great. Oh, and the best part is the my floor is absolutely GORGEOUS. read more

If zero stars was an option, this would be my rating. After waiting 7 weeks to get new carpet in my family room, the installers punctured a hole in a heating system pipe that ran under my concrete floor while nailing tacking strips to a concrete floor. I understand that accidents happen; however, the install manager offered no assistance to try to find a plumber to fix the damage and stated that the floor must have been installed improperly for this this to happen. He said everything to make me believe that this was not their error and never accepted responsibility for it or that they would pay for the repair. I then contacted the store manager who offerred nothing more. She pretty much deferred to the installation manager although when pressed about who is going to pay for the repair she did say IF it was their error they would certainly pay for the repair. After calling several plumbing companies I found one that could come that afternoon. I had no heat because I had to shut down the main water source to the heater. The install manager called me and said that he was sending someone from his office to look at the damage. When the man arrived he exacted the sentiments of his boss and did not believe that the leak was caused by the install. Even though the plumber had already arrived and showed him and explained the damage and the puncture. This guy asked the plumber to step outside so he could talk to him privately while in my presence. I found this unbelievable and told him that anything that needed to be said needed to be in my presence. The plumber was also astonished by this request. He stormed off and went to his car. A bit later he came back and said that they would pay for the repair and that I owed the balance on my carpet. I could not even believe he was talking about what I owed them when they had just caused a major plumbing leak in my house!! The carpet install had to be delayed while the leak was fixed and I informed him that the balance was due upon completion of the install. I then received a call from the manager who gave me a new install date. I told him about his employee asking to step outside and speak to the plumber without me present. He did not have a problem with that. I am a reasonable person, not one who just writes negative reviews at the smallest thing. I just wanted to alert other people to this unbelievably poor customer service and save yourself some hassle. They totally do not stand behind their work and do not take responsibility for anything. Do yourself a favor - go someplace else. read more

John helped us place an order for our bathroom tile and was extremely helpful and easy going throughout the whole process. I definitely don't understand the bad reviews on here as when we needed extra he went above and beyond to help us get it same day so our project wouldn't be delayed. 100% recommend going here for tile. read more

Wonderful Store with a huge selection. My salesman Rob was extremely helpful with our selections and design. Very impressed with how careful and thorough Linc and Kevin were with my pick up process. Highly recommend Avalon for any tile needs. read more

Not sure about other positive reviews but do yourself a favor and steer as far away from this place as possible. Selected tiles for a bathroom renovation which were 'in stock' 26Feb2017; contractor came in to pick up tiles 28Feb and no tiles to be had. Was informed it would be 2 weeks. Existing bathroom had been removed. More than a month later, still no tile. Not even an estimated date when they might be in. All paid for of course. Still no bathroom. The shower doors, and all bath fixtures have been occupying my living room for more than a month. To take a real bath, I need to check into a hotel. Salesman won't return calls. No action from store manager. Called corporate office in Cherry Hill NJ and haven't heard back. RUN, do not walk, to anyplace else unless you enjoy spending a lot of time, at your cost, in hotels waiting for supplies that are never delivered. read more

We started planning a master bath renovation in our old 1935 N. Wilmington Colonial home in early 2020 as a result of old galvanized pipes in the floor that had to be replaced. We had purchased a beautiful farmhouse design floor tile to match the original 4x4" basic white wall tiles but then the project went on hold when COVID hit and our contractor wasn't doing any interior work. Fast forward to summer 2022 and we were ready to kick start the project again. In the interim months, we decided to gut the entire bathroom to install a walk in shower and remove the old tub. We met with Shuktara Sen in the Avalon Flooring Wilmington showroom this summer and she helped us find a beautiful white 4"x10"subway tile with a antique look to align to our nearly 90 year old home. She also found a denim blue accent glass tile that picked up the same color blue in our patterned blue floor tile. We haven't installed the tile yet (we hope to be done by mid-September) but we think it's going to really pop and appreciate Shuk's design consultation. She was very helpful and we found just the right tiles to finish the old world charm look we were going for. Can't wait for it to be all finished! read more

we went this weekend to pick tiles for a bathroom rehab project.... we ran into Shuk, one of the associates there. she was very helpful in breaking the project down into its components and helping make the selections from an aesthetic point as well as quantity.... i think we have achieved a good design and I cannot wait to see the project completed. thanks Shuk for your help. read more

My husband & I had a great experience at this store, from the salesperson, Jack to Tim who came to our home and measured& asked all the right questions.....we were very satisfied with our new carpeting & stairs & would highly recommend this store to family & friends. We even spoke to the store manager who made sure we were being helped & that we were happy with our purchase . read more

Horrible customer service. They're very much interested in taking your money, but have no concerns regarding customer satisfaction after the sale. Buyer beware. read more

One of the worst companies I've dealt with. I purchased subway tile at this location and was promised it would be here in 10 days by salesman Dave Gombar. I clarified this multiple times during the transaction even asking if it was business days or just days. Needless to say the tile was not going to arrive in time. I was very clear in my timelines. I told salesman if tile wouldn't be here in 10 days I would either purchase another tile that would or go elsewhere as my timelines were tight. When tile was not going to arrive in time, I spoke with Jason the assistant manager who offered to cancel the order with no penalty. I confirmed this later the same day with Tom. The order was not canceled. I asked at this location and at location in South Philly for a customer service #. Both locations told me there was not a customer service # or anyone else I could speak to. The owner of company responded to a Yelp review of South Philly store saying he would be willing to help and left s phone # but did not return any calls. read more

Wilmington, DE store: Carpet is great, installer NOT. He left the staples under the carpet going up the steps! I did not notice this lazy workmanship until a few weeks after install. We have a lot of flooring work to do throughout the house and don't mind paying a few extra $ for fantastic workmanship, this experience was not that. Avalon needs to screen contractors better in order to earn our business back. read more

Very , very disappointed. Was told Avalon was number one for laminate flooring by our builder. Went there and had beautiful sales experience with Ken Hornberger. Really knowledgeable and helpful! After our installation , there was a never used and never opened box of product that contractor told us to return. We ATTEMPTED the return with the original receipt and were told that it could not be returned. The manager refused to work with us. He had no intention of being customer friendly or helpful. Beware! We plan to do kitchen and hallway next with a laminate. We plan to stay far far away from Avalon. Just terrible! read more

While I did not end up purchasing from there, I did have a positive experience. Unlike Lowe's or Home Depot, there was a HUGE amount of tile to choose from. And it was not all high end tile,there was plenty of attractive, moderately priced choices. There were many staff available, but no one to run you over/pressure you. The only reason we didn't purchase from them was because it was 21 days for our 'quick ship' selection to come in. We should have chosen our tile sooner. If you have time, this is a great place to get your tile. read more