We purchased a used vehicle from Star Motors on Feb 15, 2026. Within 4 days, a "Brake System"…read morewarning appeared. We contacted the dealer immediately but were offered no inspection or help. We requested a Carfax and maintenance records at that time. The Carfax was provided about 1.5 months later, and no maintenance records were ever given. Soon after, multiple warning lights appeared (brakes, power steering, engine). On Mar 24, the car failed to accelerate safely. It had only been driven ~510 miles since purchase. Despite early reports, we were told nothing could be done due to a 30-day window. On Mar 27, inspection found a misfire code and we were told basic maintenance had not been done prior to sale. No resolution was offered. We are now paying for repairs. Strongly recommend an independent inspection before buying. Versión en español: Compramos un vehículo usado en Star Motors el 15 de febrero de 2026. A los 4 días apareció una alerta del sistema de frenos. Contactamos al concesionario de inmediato, pero no ofrecieron ayuda ni inspección. Solicitamos el Carfax y registros de mantenimiento en ese momento. El Carfax se entregó 1.5 meses después y nunca recibimos registros de mantenimiento. Luego aparecieron múltiples luces de advertencia (frenos, dirección, motor). El 24 de marzo el vehículo no aceleró correctamente. Solo había sido conducido ~510 millas. Aunque reportamos desde el inicio, dijeron que no podían hacer nada por la política de 30 días. El 27 de marzo se encontró un código de falla (misfire) y nos dijeron que no hubo mantenimiento básico antes de la venta. No hubo solución. Ahora asumimos los costos. Recomendamos inspección independiente antes de comprar.

Star - Major safety red flags ignored at Star Motors Alpharetta. PPI on a red Prius showed bad…read morebrake booster (mechanic called it a major safety concern) + 3 dry-rotted tires. Caesar said they'd fix both, but when I asked for it in writing, the manager refused the brake repair. They're selling a car with known brake safety issues. Walked away. Get your own PPI and Don't trust Caesar's verbal word

I've taken my 2004 Lexus SC 430 to John since it was brand new. It's now 22 years old and runs like…read morea top. John is trustworthy, extremely knowledgeable and reasonably priced. He checks my car out completely and if he finds a problem, we dicuss it before he actually does the work. My car runs like a top and has never let me down, thanks to John. He will usually repair whatever is wrong while you wait. His shop's is clean, spacious and welcoming. He and his employees are polite, respectful and friendly. I can't say enough about this shop. Try them yourself. I think you'll find the same.

The service quality was good, and the team worked in an organized way. The repair was completed…read moresuccessfully, and I haven't had any issues since. However, the turnaround time was longer than promised.

very kind service, going above and beyond for my situation. a little bit pushy about their warranty…read morebut overall seems worth it. additionally, they're eager to fix any issues that come up in the first 30 days of your purchase, free of charge! this was super helpful since i had a couple issues after i got my new camry. they're definitely committed to ensuring quality at this carmax location. totally recommend!

Writing this review solely for the care, kindness, and above and beyond customer service I received…read morefrom David. The moment I walked in to the Roswell location, David greeted me, took the time to start conversation, asked if he could be of any assistance while I looked at vehicles, and ultimately helping me in finalizing my vehicle purchase. I test drove two cars that day, David printed out and pulled up all the specs. As a young woman, he did not pressure me, but let me ask questions and take my time test driving and looking at the vehicles. I fell in love with one of the cars, but it was not four-wheel-drive and needed that. So back to the drawing board! Over the course of the following 2 1/2 weeks, David stayed in contact and helped me look for the specific vehicle in four-wheel-drive at Carmax locations across the country. I ended up finding a completely different vehicle at the Lithia Springs location and David helped me with the transfer of getting that vehicle and another that I was tentatively looking at moved over to the Roswell location so I could come in for a test drive and view the cars in person. His promptness and help was above and beyond! There was no feeling of pressuring me to just to get a car because I like it, but talking over logistics and particular needs made this an educational experience for me in a great way! I went in that day with my current vehicle, cleaned out ready to drop off to them to sell, and test drove both of these newly delivered cars. I fell in love with one that had everything I was looking for, and walked away less than two hours later with my old car being traded in and that money used as my down payment and my new vehicle being looked over and ready to hit the road! David made sure to follow up with me over the following weeks to see how I was liking the car, and if I had any questions or concerns. So in writing this review, thank you David for not being a salesman who wanted to take advantage of a young woman car shopping, but in making the experience exciting, educational, and left me feeling good about my purchase and investment in my new car!

Great experience purchasing our daughter's first car . The…read moresalesman Ben Pochon was amazing to work with and we will definitely return to work with him on future purchases.

Amazing deals amazing dealership one of the cleanest place I been in an while, open everyday tooread more

I purchased my GLA250 from Platinum used cars in Alpharetta back in December 2020! I went through 2…read moredifferent GLA's before deciding on the one I bought. My salesman was Juan, long story short he was an IDIOT LOL I only bought my car from there because the finance manager James got me a good deal on the interest as a first time college student buyer and I had 1 week to find a car and purchase so I was on a time crunch. I will say take ANY CAR to get inspected! I paid $100 to get one car inspected by Deutschland service around the corner (Great experience and experienced mechanic). The car had a few issues so it was a no go. I went back the second day to get a second car inspected and took it to speedy auto service and paid $60 (horrible experience and came to find out the car I purchased had moonroof issues) luckily it was under the 40,000 miles so Mercedes Benz of Marietta fixed it for free. (Go see Dietrick) I got lucky because everything else was in great condition. Fast forward to February once my temporary tag was about to expire I came to find out that nobody registered my car here so I had to spend a whole day at the DMV and the emissions test place because it also never went through the emissions inspection! I GOT LUCKY AGAIN! I went back and forth with Wells Fargo until they finally settled on refunding me back $150 out of the $300 they charged me to do the paperwork.

Unfortunately, this has been one of the worst experiences I have ever had purchasing a vehicle…read more I purchased a 2022 Tesla Model S remotely. I found the vehicle advertised on the CarGurus app and started the credit application process there, trusting the professionalism conveyed by the dealership through the photos and videos of the luxury vehicles advertised. The problems started almost immediately. First, my vehicle's paperwork was processed for the wrong state, causing delays in activating my insurance and registering my E-ZPass. Even after almost two months, the vehicle still did not properly appear under my name with the Massachusetts RMV. My insurance company even listed the owner as "Unknown Owner" because the registration process had not yet been completed. Throughout this entire period, I requested updates several times. Most of my attempts went unanswered, and the after-sales support was practically nonexistent. The situation became even worse when I personally went to the dealership to pick up the vehicle. During delivery, I discovered several problems and missing items that had not been disclosed beforehand. The vehicle was delivered with only one Key Card, missing the second Key Card, the Key Fob, the owner's manual, printed documents, the delivery folder, the trunk cover, and other original accessories that come with the vehicle even when it is used. We also found torn door weather seals, damaged trim, and numerous scratches that had not been shown in the photos or videos presented by the dealership before the sale. These issues were documented in the presence of the employee who handled the delivery. However, the most serious problem happened immediately after I picked up the vehicle. Within a few hours of personally picking up the car from the dealership, I contacted them by email and text messages informing them that the air conditioning system was not functioning properly and that condensation water was being drained into the vehicle's cabin, soaking the carpet on the driver's side. These communications exist and can be verified. The defect was reported to the dealership only a few hours after I picked up the vehicle. I attempted to contact the dealership more than 20 times. My calls were ignored or disconnected, and several emails went unanswered. At no point was I informed that the vehicle had a defect in the climate control system or a water intrusion problem. Had this information been provided before the purchase, I would never have purchased this vehicle. And after I reported the defect, the dealership is now saying that I purchased the vehicle "as-is." It was only after I began complaining about the vehicle's problems that I started hearing this term. I am an ordinary consumer. I found the vehicle publicly advertised for sale as being in excellent condition and excellent working order, applied for financing, completed the purchase, and personally traveled to pick up the vehicle. At no point was I informed that I was purchasing a vehicle with this defect. Regardless of the argument later presented regarding the vehicle being sold "as-is," this does not change the chronology of what happened or erase the emails and text messages sent only a few hours after I picked up the vehicle, documenting the problem. The vehicle was subsequently inspected by Tesla itself, which confirmed that repairs are necessary and provided an initial estimate of approximately $3,915, an amount that may still increase after the diagnosis and necessary services are completed. This purchase has already caused me financial losses, loss of time, and countless hours trying to resolve problems that I did not expect to face with a vehicle of this value. The biggest disappointment is not only the registration problems, the items and conditions that were not disclosed before the purchase, or the serious defect presented by the vehicle. It is mainly the lack of communication, responsibility, and customer support after the sale. When I needed help the most, I was unable to obtain a solution. My intention has always been to resolve this situation amicably. Unfortunately, to this day, I have not obtained a solution to a problem that I reported to the dealership only a few hours after picking up the vehicle. Anyone, even without technical or legal knowledge, who reviews this entire complaint and the corresponding documentation can form their own conclusion about the way this situation was handled. I will continue preserving all documentation related to this case, including emails, text messages, videos, photographs, purchase documents, records of my attempts to contact the dealership, and the documents issued by Tesla.

Mr. Kenny, at the Roswell location has been so helpful with our purchase. We will be back to…read moreutilize their services in the future, as they made our experience with a big purchase seamless.

I had a fantastic experience when purchasing my vehicle. Kenny was very helpful and personable.read more

I was very skeptical about purchasing a vehicle (Tesla) from across the country without physically…read moreseeing the vehicle until I came across IQAutos. IQAutos posts very clear photos of their inventory for clear transparency of what you are buying, especially for their huge Tesla inventory. They know what photos to display in their listings so you don't have to ask too many questions (Car computer version/actual current range). They make it extremely simple and easy to purchase a vehicle compared to the normal dealerships that play haggling games with you trying to squeeze every possible dollar out of you. They have many years of experience and it definitely shows with how they adapted to today's average consumer. Shout out to Tony who was very responsive and knowledgeable of Tesla's throughout the entire transaction. If I ever purchase another Tesla, it will likely be from them. The entire experience was great! Highly recommend!

Matt and IQAutos were outstanding to work with. So honest and transparent, I really had to ask…read moremyself several times if I was being punk'd. Great selection, best prices you will find anywhere. Cars well taken care of. Highly responsive and A+ communication at all times. Totally seamless process!