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    Avalon Auto

    4.0 (10 reviews)
    Closed 10:00 am - 3:00 pm
    Updated 2 weeks ago

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    1 month ago

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    6 years ago

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    9 months ago

    Rude, cocky salesman. Acted bothered that you would dare ask about buying a car. Lost a sale just for his attitude.

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    2 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    Ask the Community - Avalon Auto

    Review Highlights - Avalon Auto

    I purchased a 2006 Toyota Prius from Robert and Natasha almost 2 years ago and I just love the excellent customer service that I continue to get from this dealership!

    Mentioned in 2 reviews

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    Star Motors

    Star Motors

    (12 reviews)

    Easy to navigate website, very responsive to both email & phone…read more Small privately owned dealership, very personable. Cesar was very responsive & disintegrated pretend to know things he didn't know, always a sign of honesty. Owner was reasonable & friendly without being smarmy! Made a good deal, happy with it. Only drawback for me is distance from home. Other than that, good people to deal with as far as I can tell.

    We purchased a used vehicle from Star Motors on Feb 15, 2026. Within 4 days, a "Brake System"…read morewarning appeared. We contacted the dealer immediately but were offered no inspection or help. We requested a Carfax and maintenance records at that time. The Carfax was provided about 1.5 months later, and no maintenance records were ever given. Soon after, multiple warning lights appeared (brakes, power steering, engine). On Mar 24, the car failed to accelerate safely. It had only been driven ~510 miles since purchase. Despite early reports, we were told nothing could be done due to a 30-day window. On Mar 27, inspection found a misfire code and we were told basic maintenance had not been done prior to sale. No resolution was offered. We are now paying for repairs. Strongly recommend an independent inspection before buying. Versión en español: Compramos un vehículo usado en Star Motors el 15 de febrero de 2026. A los 4 días apareció una alerta del sistema de frenos. Contactamos al concesionario de inmediato, pero no ofrecieron ayuda ni inspección. Solicitamos el Carfax y registros de mantenimiento en ese momento. El Carfax se entregó 1.5 meses después y nunca recibimos registros de mantenimiento. Luego aparecieron múltiples luces de advertencia (frenos, dirección, motor). El 24 de marzo el vehículo no aceleró correctamente. Solo había sido conducido ~510 millas. Aunque reportamos desde el inicio, dijeron que no podían hacer nada por la política de 30 días. El 27 de marzo se encontró un código de falla (misfire) y nos dijeron que no hubo mantenimiento básico antes de la venta. No hubo solución. Ahora asumimos los costos. Recomendamos inspección independiente antes de comprar.

    CarMax

    CarMax

    (89 reviews)

    Writing this review solely for the care, kindness, and above and beyond customer service I received…read morefrom David. The moment I walked in to the Roswell location, David greeted me, took the time to start conversation, asked if he could be of any assistance while I looked at vehicles, and ultimately helping me in finalizing my vehicle purchase. I test drove two cars that day, David printed out and pulled up all the specs. As a young woman, he did not pressure me, but let me ask questions and take my time test driving and looking at the vehicles. I fell in love with one of the cars, but it was not four-wheel-drive and needed that. So back to the drawing board! Over the course of the following 2 1/2 weeks, David stayed in contact and helped me look for the specific vehicle in four-wheel-drive at Carmax locations across the country. I ended up finding a completely different vehicle at the Lithia Springs location and David helped me with the transfer of getting that vehicle and another that I was tentatively looking at moved over to the Roswell location so I could come in for a test drive and view the cars in person. His promptness and help was above and beyond! There was no feeling of pressuring me to just to get a car because I like it, but talking over logistics and particular needs made this an educational experience for me in a great way! I went in that day with my current vehicle, cleaned out ready to drop off to them to sell, and test drove both of these newly delivered cars. I fell in love with one that had everything I was looking for, and walked away less than two hours later with my old car being traded in and that money used as my down payment and my new vehicle being looked over and ready to hit the road! David made sure to follow up with me over the following weeks to see how I was liking the car, and if I had any questions or concerns. So in writing this review, thank you David for not being a salesman who wanted to take advantage of a young woman car shopping, but in making the experience exciting, educational, and left me feeling good about my purchase and investment in my new car!

    To whom it may concern,…read more I recently purchased a vehicle from CarMax and shortly afterward began experiencing issues, including a noticeable shaking in the steering wheel, vibration at highway speeds (over 70 mph), and a strong grabbing sensation when braking from higher speeds. Concerned about these symptoms, I had my local mechanic inspect the vehicle. He diagnosed the issue as worn rotors on all four wheels. Since the vehicle was still under CarMax's 4,000-mile/90-day limited warranty, I contacted the Roswell CarMax location to see if the repairs would be covered. I was told they were, and I promptly scheduled a service appointment. I dropped my vehicle off at 9:00 AM. However, at 1:30 PM, I received a call stating that my vehicle was too heavy to be lifted due to a safety concern--a reason I had never encountered before. As I was out of town on a work emergency and unable to immediately remove some light items from the back, I asked to speak with a manager for further clarification. It was unclear to me how my vehicle, which is not unusually large, could be considered too heavy when similar vehicles are serviced regularly. This raised concerns about whether the advertised 125-point inspection had truly been performed. My own mechanic had no issue lifting the vehicle and identifying the rotor problem--yet CarMax claimed they couldn't even complete a diagnosis. This experience left me both frustrated and disappointed. I was eventually informed that the Roswell location didn't have the proper lift to service my vehicle and was advised to visit the Kennesaw CarMax instead. However, upon contacting Kennesaw, I was told that all CarMax lifts are the same across locations--further adding to the confusion and inconsistency. Due to the lack of support, I ended up purchasing front rotors myself and completing the work with the help of my father. I then emailed the store manager to share my feedback, and shortly thereafter received a call from the service department. They offered to reimburse me for the front rotors, replace the rear rotors, fix the serpentine belt, and balance the wheels--promising an earlier service date than Kennesaw. I agreed to give them another chance, which in hindsight, was a mistake. When I brought my vehicle back to CarMax Roswell at 10:30 AM, I was disappointed to find that they had logged the incorrect service needs. Despite being told I would receive updates, I only got a call after I reached out and left a voicemail. I was informed that the vehicle had been ready "for some time" and that only the wheels had been balanced--none of the promised repairs had been completed. I expressed my frustration and requested to speak with the operations manager. During our conversation, he told me I should be satisfied that nothing was found wrong. I asked whether he had personally driven the vehicle to evaluate the symptoms, and reiterated that this was now the second full day I had wasted due to unfulfilled commitments from the service team. I also noted that I would now need to purchase and install the rear rotors myself. As of today, the vehicle still suffers from front-end shaking and rear brake grabbing. I will not return to CarMax for service. Based on my experience, their service department is inconsistent, unresponsive, and does not honor the warranty in a meaningful way. The customer is often left to rely on the subjective opinion of the technician or staff on a given day. CarMax claims safety is a core value, but I find this difficult to believe. Their inability to properly lift my vehicle, doubts about whether the 125-point inspection was genuinely performed, and their unwillingness to address serious brake issues all point to a lack of accountability and attention to customer safety. I cannot recommend CarMax for vehicle servicing. In my opinion, it is not worth the time, energy, or frustration.

    Avalon Auto - usedcardealers - Updated May 2026

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