I am totally new to the motorcycle world and just received the endorsement on my license. Upon speaking with Eddie on a variety of bikes with my questions, concerns, anxiety and safety, he answered all my questions. He knew that as a new rider, there were many things I needed to learn and look out for and how to build my confidence when it comes to riding. His passion, enthusiasm and knowledge about bikes and riding was amazing. Customer service seems to come easy to him. We need more guys like Eddie out in this world! read more

Lied to me about a featured bike. Told me it was there while I was driving down. Then said it wasn't and was sold. Found out it was there. Lied about interest rate. Lied about warranties. They are a bunch of thieves. read more

Every interaction I've had with this place has been poor at best. From getting calls asking about the bike I was interested in (didn't even look at a bike, bought a part). Text messages confirming an appt. after they had confirmed it was cancelled. Multiple texts and phone calls to the point of harassment. On hold for almost 20 minutes for the parts dept. have to keep hitting 2 every 30seconds to get back in line. Left a message for them 4 days ago (never got a call back) and when I finally found a human, she said she would be glad to take a message again. read more

This place is a masterclass in bait-and-switch, incompetence, and total disregard for customers once they have your money. I was shown one bike and then the paperwork was written on a different bike. That is not a "mistake" -- that is deceptive sales behavior. Once the deal was done, the attitude flipped instantly. Calls went unanswered, answers were vague, and every follow-up made me feel like the problem for expecting basic accountability. The bike was sold as Harley-Davidson Certified, yet it threw a fault code before I even finished the first tank of gas. What followed was weeks of misdiagnoses, delays, and excuses. Service treated me like an inconvenience instead of a customer who just spent serious money. At no point did anyone take ownership or communicate honestly. While the bike sat in their shop, my temporary tags expired, and I was stuck paying a late registration fee -- a direct result of their failure to fix a problem they caused. On top of that, incentives that were explicitly part of the deal were conveniently "forgotten" until I had to call and demand what I was already owed. This dealership operates on pressure sales, sloppy paperwork, and post-sale neglect. Their bad reputation is absolutely deserved. I made the mistake of not reading the reviews beforehand -- don't repeat it. Harley-Davidson should be embarrassed to have their name attached to this operation. If you value your time, money, or sanity, take your business literally anywhere else read more

I got a new bike from here and had to tow it back to the dealership four times. The last time the bike broke down was the end of February. It's been at the shop for almost three months at this point, and they won't return my calls. read more

Would not recommend, "carvilles automart" of bikes, shipped me a bike that ended up having check engine light. They had no intentions of making things right. read more

Worst sales and service, didn't contact me when bike came in. Service has been a joke the entire warranty

This is absolutely the worst Harley-Davidson dealership in the state. Awful sales tactics awful customer service awful service department...... I'm actually quite baffled that this place is still standing. If you're reading this, I would go to any other dealership than this one. They don't have that many one star reviews for nothing. I promise you. The fit specialist pads the sale for the actual sales man. So they are gonna do the best they can to over sell you and make it seem like it's the sales man being the bad guy when really it's both them. Harley pays the "fit specialist" so little they want you to spend the most money possible so they make more. This is the silly game they will play with you. They will upsell the color of the bike and any other part that comes stock they think you'll believe they will charge you shipping even if it's on the lot or tell you what you want just sold so they can have another one shipped on your dime and a crazy detail fee for spraying a quarter of a can of $20 Harley detail spray on it with a micro fiber... $399 on more..... don't let anybody fool you. read more

Would have given Avalanche 5 stars, however there were several things that seriously rubbed me the wrong way. First, let me go over the good to excellent areas of the Dealership. 1) The sales person who helped us (Dean) was nothing less than outstanding. He was patient, knowledgeable and very helpful. Dean gets a 10 out of 10 hands down. 2) Dan, the business office person who finalized our paperwork and explained the VIP program, maintenance etc. Was also very knowledgeable and patient. 9 out of 10 would be a fair rating for both his service and knowledge of their products. 3) They have a very large inventory, as well as many rider services such as rider training, accessories, parts, and of course a full service department. Now for the areas that were not so great and really make me question if I would recommend Avalanche to a friend. Definitely I'd have to give that recommendation with a few areas to watch out for. 1) After spending nearly $30,000 in cash for our Harley Tri Glide, we were offered a "free gift" from the clothing department. They asked what size shirt I wore, I told them XL and they brought out a shirt with a ribbon around it in my size. The gal who presented it said it had all of their Harley stores across the nation. While we were there my wife bought a bell for me. She went to pay for the bell they charged us $30 for the T-shirt. Free gift my Ass. Since I had to pay for it I would have loved to choose my own rather than being a walking advertisement for them. I told Dean our sales person and they never made it right or even made an apology for my "FREE" gift. 2)I was told that there was a survey that they would appreciate us filling out. When we got home and were putting all the paperwork into the file cabinet we could not find a paper that told us were to find the survey. So I called and asked. After being placed on hold for 5 minutes I was told rather rudely that it would be emailed to me in 7-10 business days. 3) I continued to get emails from their internet sales group there about the Harley that we had originally inquired about from their web page. I wrote them back and explained that we had already purchased a bike from them and picked it up several days ago. They were very nice and told me that they were using a new AI to send out emails and that they would take care of it. I wanted to send an email to the manager concerning our purchase experience with Avalanche, and sent an email asking them if there was an email address that I could reach a manager at to give our impressions to. Silence. Not even the courtesy of a reply. Called and asked the same question and was bluntly told no. Bottom line, you decide. Is this the right dealership for you? If so, remember, they lie about your "free gift", will charge you for it and not make it right. Also remember that not all of their staff cares for customer service after you purchase. Be cautious. read more

Nicks cool but this place is a scam!! Will low ball your trade in and try to push you to purchase a new bike. I love harleys but I left this place pissed off and with a bad taste in my mouth. read more

Harley dealer in gold in colorado, Cynthia, and Larysa were outstanding in the merchandise section. Full service dealer, and 10 percent off for military. read more

Avalanche Harley-Davidson - T Shirt Logo for Avalanche - Motorcycle Dealers Near Me - Golden, Colorado

The worst experience I've ever had buying a vehicle. Definitely go see Avalanche Harley if you wanted to lied to and taken advantage of. I reached out to Avalanche Harley looking at trading in my bike. Spent some time texting and calling with how much I was looking at for my trade and how much I wanted to spend. Sent video and pictures of my bike and had confirmed value of $7,000 if I traded in my bike. Once I got to the dealership found a bike I was interested in and that is where all the problems started, they wouldn't tell me the price. When I asked again I was told low to mid teens, when we sat down to do the numbers the value of my motorcycle went from $7,000 to $2,700 there bike ended up being $17,000. Plus a scam prep fee of $999 on a used bike. 4 hours later I walked out of the dealership knowing that it was the sleaziest place I've been. read more

Worked out a deal on a 2023 Ultra Limited. I live in South Carolina and after being told the bike was in like new perfect condition I flew to Denver, rented a car and spent a night to make transaction. During my initial inspection of the bike It was obvious from the damage on both left and right engine crash bars and both lower painted plastics that this motorcycle had been dropped on BOTH sides. After pointing this out, the dealer rep mentioned the original owner was short and dropped the bike a couple of times then traded it on something lower. THEY KNEW the bike had damage and purposfully withheld this information from me knowing that I was traveling across country and incurring significant expense and time. Their solution to make it right was selling me a brand new one for $29000. I wouldnt buy a T-shirt from these guys!!! Wasted trip! read more

Avalanche Harley-Davidson - Right Engine Crash Bar and lower fairing - Motorcycle Dealers Near Me - Golden, Colorado

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I stopped in today with a friend that needed to pick up a part for his bike. Some mirrors I believe. Once again, the second I walked through the door I was descended upon by a sales person. I get it, that's their job but they should also know when to disengage. I informed him I wasn't shopping for a bike and just accompanying a friend buying parts. That simply wasn't enough. He asked my name, then asked for my last name which I found pushy and a tad rude. Then he started asking what I rode now and what kind of payment would make me consider buying. I told him I'm not looking for a bike and her persisted upon asking me more questions. It was really uncomfortable and I felt a tad disrespected. I think they should generally be able to tell the difference between a potential customer and generally harassing someone clearly not looking to buy. Just my two cents worth. read more

Avalanche Harley-Davidson - Motorcycle Dealers Near Me - Golden, Colorado

Sometimes you got to clear your head, maybe it's time to revisit buying a motorcycle. As I was walking towards the front door I was greeted by Luke. He was great. He answered questions and showed me around the show room as we talked about different motorcycles. I WOULD recommend going here. read more

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Pre-ordered a del Mar electric motorcycle, put down deposit. The didn't tell me when it came in but instead rode it themselves for a few hundred miles. Then they wanted MORE than the MSRP (which if preordered is illegal - they violated a contract). I walked away and you should too! read more

I was in the market for a new TRI GLIDE. I reached out to the internet manager to get a price on one. He responded back with MSRP + shipping, doc fee and taxes. I visited the dealership to test ride and work numbers. I was "handed" off to Seneca. The price they came back with was over $6k more than MSRP. Seneca laughed at me when I asked about the huge amount added to the MSRP and wouldn't even acknowledge that the internet manager quoted MSRP to me. Riders beware - Avalanche Harley are very deceptive in their sales practices. Quote you MSRP to get you in the door and then give you a ridiculous price when you are there. Also - they only had one 2025 Tri Glide on the floor while their internet page showed they had several. I researched and found that this dealership is part of a large network of dealerships and list those bikes too. While not illegal - still deceptive. They would charge you to have the bike shipped here. The dealership still contacted me to ask if I was ready to commit to the deal. I had to tell the sales person (fitment specialist) to quit calling me as I wasn't going to come back in. I still received more texts from the internet manager so I finally blocked him. I have bought several new Harleys through the years and Avalanche Harley is the worst. If only I could give less than one star......they don't even deserve one. read more

My boyfriend and I did a trip of a lifetime we are from Michigan bought a 2024 Triglide here in Michigan at Motown we traveled from Michigan to Canada traveled 5 provinces and ended up in Colorado at this point we needed a oil change we made a phone call to Avalanche Harley in Golden CO and got in for our 5000 mile check up Ken DuBon he took special care of us, Thank you so much for all the help and for washing our dirty bike lol, much appreciated. Thanks Again, Beverly Allen read more

Daniel S. in the parts department is a great guy to work with if you need to purchase parts for your Harley. He's friendly and knowledgeable and will go the extra mile to help a person out. He will return your phone calls in timely manner when you have to leave a message for him. He's a great member of the Avalanche HD staff. read more

Kayla is awesome, I had so much fun. Ladies night was the first time I have been invited to, so thank you!

I'm a new rider and I bought a 2014 Deluxe in 2023 from Avalanche. My sales rep was great in terms of showing me around the place and urging me to sit on other bikes to see what fit and what else I might like. The bike I bought is fine. I ride it and I like it. However the bike was a bit of a Frankenstein. It had an aftermarket front fender from another model and an aftermarket seat that were not born on the Deluxe. I had no idea. Also the gas gauge was busted so it went back in the shop after just a few days in my garage. Service desk was fine. No trouble. I've been successful in a very competitive sales career for 25 years. Disclosure = Honesty. Tell your customer everything or you didn't earn your money. read more

I spoke to jeff at avalanche. He was very helpful and courteous. Im looking forward to doing business with Jeff. Im very confident that Jeff will be able to help me. read more

My bike got hit 2 weeks ago. They told me they would have it in and looked at a week later. Here we are 2 weeks later and NOTHING has been sent to the insurance adjuster! Not ok! I am out the rest of the summer because they won't get my damage estimate off to the adjuster! Do not take your bike here for service ever I won't make the same mistake again! read more

With the economy ever changing, I'd like to help whoever sees this save a few bucks. I recently dealt with Dean and Jeff on trying to work a deal on a new bike. I don't need a new bike, I already have a few to ride, really just wanted another pony in the garage to ride and tinker with. As most know, never work a deal and a trade simultaneously. First do the deal, then work the trade (if you have one). Also, never pay MSRP. If they aren't willing to negotiate, walk away. Well... here's a pretty smoking deal on a Road Glide I was offered... $29,145.00 OTD on a Gunship Grey Road Glide Special. When I said I had a 2011 XR1200 Sportster I'd like to trade in, I was lied to and told the Road Glide was no longer in stock. When I called, much to my surprise it was available. I'm not going to tell you where to shop or who to patronize, but I'd rather do business with honest people. Below is the text message correspondence with the dealer to prove you should get the same price or better out the door. I'll be getting my bike some place else. All the best!!! read more

Avalanche Harley-Davidson - Motorcycle Dealers Near Me - Golden, Colorado

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Hell no. Got approved from HD for the CVO loan 50000+ . Made the appointment with some sales rep on the phone line. Got there he was not there.. got pushed around to another sales rep. 3 hours later no sale and no deal . Customer service needs attention. Sales manager and sales rep do not honor the HD agreements . Waisted over 3 hours and no accommodation were made or tryed to be made. HD company should start looking into this type of patters and wrangle the owners in . I wish I could buy from HD and bypass the dealership. read more

This happened a few years ago but didn't notice until now. Took in my bike to get the intake and other stuff upgraded, asked to have my original intake cover and such saved so I could keep it, fast forward to recently,a buddy of mine damaged his intake cover and asked if he could buy it/ have mine, sure. I get the part to give to my buddy and notice they switched out my original intake cover with a damaged one ( looks like the bike was laid down at some point) , this is just one among other things the service department tries to pull on customers. I would recommend taking your business elsewhere. read more

Avalanche Harley-Davidson - Motorcycle Dealers Near Me - Golden, Colorado

The dealership is employing dishonest and manipulative sales tactics in the exploitation of potential "customers." I listed my motorcycle for sale on a "marketplace." I was contacted by someone named Otis, saying I could get a good deal on it at the dealership. It sounded like a scam, so I called the dealership to inquire. The first red flag was that the receptionist did not know anyone named Otis, but I got connected to salesperson Taylor. Taylor confirmed that they were indeed buying used inventory but could not give an accurate quote over the phone. I understood but asked multiple times for a ballpark number to ensure we were even close so that a deal could be made, knowing I had upgrades on my bike. Taylor insisted I bring the bike out so I quickly rearranged my evening and got the bike to the dealership an hour before it closed. We did about 5 minutes of paperwork to verify the condition and then I just kept getting told only a few more minutes. I had been there an hour and twenty minutes, mind you, the dealership was technically closed at this point before they had an offer for me. I cannot remember the gentleman who came over with the offer paperwork but he showed me the NADA price, which is available online. He then offered to buy the bike at the auction price, thousands of dollars lower. He seemed confused as to why I was working with Taylor, confirmed that they don't employ anyone named Otis, and confirmed that my listing price was not ridiculous. He was sorry that I felt that it was a waste of time when they had my marketplace listing and knew where my expectations lie. They could have given me a ballpark estimate on a stock bike and I would have never showed up. Instead, they wasted 2.5 hours of my time just to try to lowball me and offer, while they have an employee using a fake name to contact people. All this happened when I was explicit that I had a very pregnant wife at home and did not want to be at the dealership in the first place. read more

Nathan in the service department made our experience so great! Not only did he stay late to help take care of us tonight, but he was personable, helpful, and friendly while doing so. Highly recommend this dealership. We have never had anything but amazing service here! read more

Avalanche Harley-Davidson - Hit a killer pot hole on the Fat Boy and it did not take this one like a champ. Luckily Nathan was available to help us ASAP. - Motorcycle Dealers Near Me - Golden, Colorado

I'm not one to waste my time leaving bad reviews, but Avalanche Harley was a terrible experience. The moment I walked in the door it was like a call center in India scam calling people. It started with myself looking to sell Harley Dyna and Avalanche reached out and said they were very interested since they claim they needed used bikes in there inventory and they are the #1 used bike buyer in the nation. Obviously I'm skeptical because it's a dealer, but for weeks I keep getting calls to bring the bike in. Well I'm an hour and half away and it's not worth me bring the bike in unless I can get a ballpark what they might pay. So they have me use there nada guide on there website, gives me a number in the $5k range which isn't terrible, they also say not to pay too much attention to the number because they most likely can do better when you actually come in. I mention I'm looking for $6k-$6500k or it's not worth my time, they reply that's doable if the bike is in the great condition which it is. Long story short I spend the day going down there and they come back with some bullshit offer of $3k. Nada guide values it at $7400 This place is loaded with a bunch of sleazy lying dudes sitting behind desks with there headsets on scam calling people all day NEVER AGAIN read more

Took my Street Glide Special in for its 1K service this past weekend and Service Writer Ken was phenomenal. Attentive, friendly and stayed in touch throughout the process. Even completed the job when promised. To go along with that Joe and Jay in Parts helped set up the purchase and install of a set of Legend Revo Arc rear shocks. Mark in Service handled the delivery process and was very helpful. Harry the GM stepped in and also made sure the transaction went as promised. Thank you to the people that make AHD great. read more

Avalanche Harley-Davidson - Legend Revo Arc Rear Shocks - Motorcycle Dealers Near Me - Golden, Colorado

Please trust me when I say you absolutely do not want to do business with this place. I have had nothing but bad experiences every since I purchased my first motorcycle from avalanche. I am building a performance bagger and avalanche has completely made my experience terrible. Every single time I have had my bike worked on they have done something wrong and promised me things that never happened. They damaged my bike after paying thousands of dollars to have them work on it. After spending countless hours at avalanche and having my personal time wasted, I'm my opinion their rude general manager Harry S. Did nothing but insult me and my girlfriend with a terrible offer of fixing this issue. Then had the nerve to say how he's been to small claims countless times and how he will be ready for me to take him to small claims. He Cut me and my girlfriend off in our conversation we were having and stated that "the conversation was done". He got up with a smile on his face and walked out of the managers office. I asked to be refunded for the labor cost that I spent on this bike. I asked this because of the terrible job they did on the bike each time. I spent thousands of dollars to get treated and talked to like trash and for my bike to be kept from me for weeks at a time. My girlfriend and I were completely treated and talked to like trash by avalanches general manager. In my opinion, Harry S. Absolutely has no business dealing with customers. In my opinion, He is rude, condescending, careless, and absolutely disrespectful. All he could do was make terrible excuse for the issues I had gone through and basically laughed in my face when I told him I was not satisfied with how he wanted to make things right. To top it off they put my primary back together after having to fix my drive belt that they damaged. During the process, they pinched a gasket causing the bike to spit primary fluid all over my back tire. They released the bike to me and told me it was ready for pick up. I had my NINE YEAR OLD DAUGHTER on the back of the bike with me and we almost went down because there was fluid all over my back tire. This is unacceptable and I 100% should have been refunded the full amount that I paid after the BS I went through with this place. Instead I got talked to like I was joke by your disrespectful GM. Avalanches employees were embarrassed at the fact of how the GM handled the situation. I wasn't trash when they were taking thousands of dollars from me. Once they had my money I was nothing but a joke to them. Fire your GM avalanche or keep losing customers like myself that were willing to and have been dropping thousands of dollars in your place of business. I can't imagine how the owner of avalanche would have reacted to the way your GM handled my situation. read more

Very bad experience with Kyle and Jonny. We purchased our motorcycle on 24 Dec and we still waiting for response for delivery. We have paid delivery charges still they don't have 2 min times to call us or respond to our call and let us know where are we with delivery. read more

Avalanche Harley-Davidson - Motorcycle Dealers Near Me - Golden, Colorado

Parts are WAY over priced. Labor is roughly $125-$150hr, which is absolutely ridiculous!!! You can find labor & parts cheaper anywhere. LITERALLY...anywhere!!! Never buy parts or pay for labor here!!! I found many shops with a long history of gray work for much less hourly. $70-$85hr. So don't listen to their corporate bullshit!!!! read more

Not sure how they come up with numbers, but we came in to buy a bike listed on their site for $4,977. They came back with an out the door number of $8,383 and blamed Broomfield taxes. Bro... 9% of 5000 is $450. Wtf is the rest of the money coming from????? That's more than the bike cost brand new! read more

Brought my bike in for maintenance in April and worked with parts department who sold me accessories (sissy bar and seat & luggage rack). They said it would take two weeks to get the new parts in, and that was fine with me. I was called by Avalanche when they received the parts, only to be told they could not install, as the parts did not fit my bike. The parts were selected by the parts department! I asked for my bike to just be returned as I gave it to them and was told they scratched my fender and they offered to repair it. Now weeks later and unbelievable information I had to call and ask about - they did not keep me informed, communicating must be really difficult for this shop. All in all they had my bike for three months. Majority of the riding season here in the mountains. What a joke. Johnny the Manager did absolutely nothing. Customer service is non existent and overall was worse than the worst - especially from Manager Johnny. I will never use Avalanche again, and have a lot of bros who now will not set foot near them. Hope this review saves you from a terrible experience. read more

I grew up riding motocross, and recently wanted to go the route of a street legal bike. Even though I am already an experienced rider, they still taught me some tips and tricks I would have never thought of. The school provided very nice bikes to train on as well! The class is only 6 people so it was nice to have some one on one time (if needed), you really feel like Lucas and Therese are able to give you the attention you deserve! read more

Stopped in for a beer and to browse with my dogs. Kayla was very welcoming and kept me company as I awaited my friend. Always a great experience at Avalanche. read more

My husband recently purchased a Harley Pan America, from Avalanche Harley near Golden. He took it into the dealer for it's 1,000 mile service, so I thought it was time I got my own jacket and helmet for co-rides... Finding the right helmet was super easy with the help of Mandy in the Motorclothes department, she helped me pick out a jacket too. I love them both! I'm ready to embrace my inner 'Motorcycle Mama', thanks to Mandy. read more

I've been to many dealers/service departments in my travels over the years. Really appreciate the folks at Avalanche for the great service department, customer service and sales team; working with Dean P. is always appreciated for his knowledge and experience! read more

These guys don't do anything fast. If you want to buy a bike expect to it to take four hours at a minimum on a slow day. Service? You're going to wait 30+ mins just to talk to the one person that does intake and payment (forget about calling, no one answers the phone and their online service scheduling doesn't actually work.) Why have 4 desks in the service department and only one person working? I like the dealership and the customer service when you're actually dealing with someone but the waits are ridiculous. I'll also add this isn't due to Covid. They have been like this for years. I'd like to also add, their sales team touts how much volume they do in sales but their service team is staffed like a mom and pop outfit. It's painful to see a line of people waiting to talk to one service guy while other employees mill around doing nothing. read more