I came in for a gel manicure with Sarina, and I had the best experience! She truly cares, takes her…read moretime, and makes sure you are happy with how things are going every step of the way. She didn't rush through anything. She helped rebuild a broken nail with hard gel and did great. And the result is wonderful. I'll be coming back.

This was a great experience. Let me say first this spa is the ideal Low-Traffic pedicure place…read more If someone is worried about contagious diseases at a high traffic place that could be caught like a cold or not wearing a mask, it is nice that this is a lower volume place and is a lot more intimate. I also really love the final product and expertise that my technician put into my nails, I was really pleased. I am not about the difference between the "spa pedicure" and the "deluxe pedicure". I paid $10 more for the Deluxe and I thought I would have gotten a little more foot massage and calf massage, but that did not seem to be the case. Overall, very good quality, good service and very clean spa.

Purchased facial for family member. Front counter was helpful and pleasant. My family member…read morereported excellent treatment and recommended this business.

Laura has been doing my pedicures. She is focused on details. Her friendly personality adds to the…read morerelaxing experience.

Awe- mazing!! This was the 2nd time I went. The first time…read morewas a man who did it and he was strong and it was also awe-mazing! This time it was a woman and the style was different, but sooo worth it! I left feeling absolutely satisfied with my choice of where to go for a massage. Now my favorite place!

I went here based on all the good reviews but left more stressed than when I came in. The massage…read moreits self was fine, I wouldn't describe it as relaxing but my massage therapist seemed to know how to work the muscles. Several times she went over my spine with her elbow which was very uncomfortable. She also had no regard for my decency in terms of being careful and modest with the drape which left me feeling very exposed and made it very difficult to relax. I am of the opinion that the gender of your therapist should not matter when it comes to massage but if this had been a male massage therapist i would have felt extremely violated. I asked specifically for her to work on my scalp and my feet. She kind of aggressively scratched at my scalp and seemingly forgot about my feet and when I mentioned it at the end she worked on them for like a minute half heartedly. With places like this that have an obvious language barrier, it feels really important to do an intake form of some sort. At least so that the massage therapist knows what you want worked on and if you have any sensitivities.

Newly trained unsupervised hairdressers. Managers who are rude, unprofessional and defensive of…read morevery bad services when "I'm sorry what can we do to make it right" would be a more appropriate response. Also, "well we can't put it back on" isn't too appropriate either. I would never recommend this salon. If you ever receive a gift certificate for Gervais (which I did) give it to someone you don't like!

The best massage I've had in Eugene, hands down. Grace was my masseuse. I knew within minutes of…read morebeginning my session that she was practiced and has a gift for massage in her hands. Grace talked with me about a shoulder problem that I have been experiencing. She listened to me. Not just nodded her head up and down but listened. When having my massage, her knowledge and experience was evident. I feel great and I can't recommend Grace highly enough. Five stars

Stay away! And if…read moreyou are THINKING of getting a gift certificate for someone here, reconsider. I received one and have had nothing but issues trying to redeem it. I wanted to do a spa day with my daughter, but three years later we still haven't been able to. Too many reasons to list them ALL. If I didn't mind throwing away a $300 gift certificate I wouldn't step foot through their doors.

Diva for a day (a non profit organization gifting cancer patients with a spa day) gifted me a spa…read moreday, and I got to pick ANY spa I wanted to go to in the state of Oregon, and I chose Gervais, based on reviews, even though I've never been! The spa is supposed to make the cancer patient feel like a complete diva, and make it a very personal experience, and I did not experience any of that at the salon, as a matter of fact, it was quite the opposite! Almost every other salon I have seen cancer patients go to all throughout the United States, have made this experience wonderful for other cancer patients, and have even gifted them a bouquet of roses. I did not get greeted personally and nobody had any idea why I was even there! Not the massage therapist (who was extremely kind and wonderful by the way, and the massage was decent), not the aesthetician for the facial or even the nail tech (who is completely unexperienced, and it was probably my worst pedicure ever)! The facial aesthetician actually tried to upsell me, until she found out all of my services were prepaid for, and then she literally stopped talking and took me back to her room and started her facial process, which was extremely odd, especially considering the fact that she constantly kept checking her phone and then touching my face, very unsanitary, and she was extremely loud opening and closing cabinets, and it was very non-relaxing! Kesha should not be allowed to even touch her phone while she's giving a facial! I am very bummed. I decided to pick this salon over other ones I was considering. I feel extremely ripped off, and do not feel like I was taking care of properly or even acknowledged for the reason I was there, or the experience! I do not, and will never recommend this salon for anyone! They clearly do not care about their clients or organization sending clients their way for special days!

Personal and professional, discussed what I was looking for and I'm looking forward to working with…read moreher on Thursday

I spent $222 plus tip for a haircut that is not what I asked for, and a hair color that was not at…read moreall like the photos I showed her. I had finally grown my natural hair out, and now I have to start over. Worse, the color she put in is turning yellow despite my using a blue shampoo. I am really disappointed.

Had an amazing massage today by Cosmin . A true professional and master of his craft . I've had a…read morelot of massage and this was truly one of the best .

Service--Lupe is simply the best artist totally love her!…read moreQuality--Top Notch! Vibe--Have always like the facility -clean-light-accessible

My spouse & I have started going here weekly! Understated, modestly priced & wonderful. (They have…read morerelocated to Willamette Street.)

This is my favorite place for a massage. I like a very hard, deep massage and they certainly do…read morethat here. They just moved to a new larger location directly in front of the mall door next to the movie theatre. It's large and clean and I highly recommend it. It is very reasonable in price, especially compared to Eugene salons. No steam or aroma but great relief for your back

This has became my go-to for my monthly facials aka self-care. The owner Michele is the sweetest…read moreand so attentive. This place is located in a house which when you walk in you'll feel right at home as it's so cozy! The facial is so relaxing & will have you feeling wonderful afterwards.

Amazing experience!!! Will be a regular client now.Had the leg treatment today...and as a…read morewaitress/bartender for more than 20yrs.This was the best relief for my legs and feet to date. Michele ROCKS!!! She's a very sweet person to boot.She definitely cares about her clients. Thanks Michele :)