Purchased facial for family member. Front counter was helpful and pleasant. My family member…read morereported excellent treatment and recommended this business.

Laura has been doing my pedicures. She is focused on details. Her friendly personality adds to the…read morerelaxing experience.

Awe- mazing!! This was the 2nd time I went. The first time…read morewas a man who did it and he was strong and it was also awe-mazing! This time it was a woman and the style was different, but sooo worth it! I left feeling absolutely satisfied with my choice of where to go for a massage. Now my favorite place!

Clean and tidy massage studio. Legitimate. Competent and friendly staff. Free candy and water.read more

Newly trained unsupervised hairdressers. Managers who are rude, unprofessional and defensive of…read morevery bad services when "I'm sorry what can we do to make it right" would be a more appropriate response. Also, "well we can't put it back on" isn't too appropriate either. I would never recommend this salon. If you ever receive a gift certificate for Gervais (which I did) give it to someone you don't like!

The best massage I've had in Eugene, hands down. Grace was my masseuse. I knew within minutes of…read morebeginning my session that she was practiced and has a gift for massage in her hands. Grace talked with me about a shoulder problem that I have been experiencing. She listened to me. Not just nodded her head up and down but listened. When having my massage, her knowledge and experience was evident. I feel great and I can't recommend Grace highly enough. Five stars

Stay away! And if…read moreyou are THINKING of getting a gift certificate for someone here, reconsider. I received one and have had nothing but issues trying to redeem it. I wanted to do a spa day with my daughter, but three years later we still haven't been able to. Too many reasons to list them ALL. If I didn't mind throwing away a $300 gift certificate I wouldn't step foot through their doors.

Diva for a day (a non profit organization gifting cancer patients with a spa day) gifted me a spa…read moreday, and I got to pick ANY spa I wanted to go to in the state of Oregon, and I chose Gervais, based on reviews, even though I've never been! The spa is supposed to make the cancer patient feel like a complete diva, and make it a very personal experience, and I did not experience any of that at the salon, as a matter of fact, it was quite the opposite! Almost every other salon I have seen cancer patients go to all throughout the United States, have made this experience wonderful for other cancer patients, and have even gifted them a bouquet of roses. I did not get greeted personally and nobody had any idea why I was even there! Not the massage therapist (who was extremely kind and wonderful by the way, and the massage was decent), not the aesthetician for the facial or even the nail tech (who is completely unexperienced, and it was probably my worst pedicure ever)! The facial aesthetician actually tried to upsell me, until she found out all of my services were prepaid for, and then she literally stopped talking and took me back to her room and started her facial process, which was extremely odd, especially considering the fact that she constantly kept checking her phone and then touching my face, very unsanitary, and she was extremely loud opening and closing cabinets, and it was very non-relaxing! Kesha should not be allowed to even touch her phone while she's giving a facial! I am very bummed. I decided to pick this salon over other ones I was considering. I feel extremely ripped off, and do not feel like I was taking care of properly or even acknowledged for the reason I was there, or the experience! I do not, and will never recommend this salon for anyone! They clearly do not care about their clients or organization sending clients their way for special days!

Personal and professional, discussed what I was looking for and I'm looking forward to working with…read moreher on Thursday

I made an very important hair appointment with this salon. The time was what they had 3:45 Sat…read more I had confirmed this 2x via text, including night before. 2 hrs before my appt. Sarah called and ran out of time. Told her this was important and took a lot of bravery from me. She said she call back. I was very willing to come in even later, or after 5:30 when I get back into town from work during the week. She never called back. After an hour, I finally called back. She didnt even talk to me. Said she had no time to cut my hair at the time they gave me, today at all!! After that I was willing to come next Sat. but before noon. My whole day was centered around this appt today and I didnt want to waste another whole Sat waiting! They could not accommodate me. This is unprofessional at best. It is not my fault she does not manage her time better. I understand emergencies come up, but that was never the explanation. She told me " her day got ahead of her" She never called back, left me hanging to only have me call back and was un-willing to see me later, if she was running late.

Had an amazing massage today by Cosmin . A true professional and master of his craft . I've had a…read morelot of massage and this was truly one of the best .

Service--Lupe is simply the best artist totally love her!…read moreQuality--Top Notch! Vibe--Have always like the facility -clean-light-accessible

My spouse & I have started going here weekly! Understated, modestly priced & wonderful. (They have…read morerelocated to Willamette Street.)

This is my favorite place for a massage. I like a very hard, deep massage and they certainly do…read morethat here. They just moved to a new larger location directly in front of the mall door next to the movie theatre. It's large and clean and I highly recommend it. It is very reasonable in price, especially compared to Eugene salons. No steam or aroma but great relief for your back