The staff at this location is always friendly. Whether to test a battery or to help with questions…read more A friend and I went in recently as we needed some hoses that we broke while doing some work on an older GS300. Want to specifically say thank you to Michael whom assisted us. He was super helpful. Thanks again for your help.

I strongly recommend avoiding O'Reilly Auto Parts - Irvine Store #3576, located at 15315 Culver Dr,…read moreSuite 170, Irvine, CA 92604. Based on my repeated personal experiences, this location has demonstrated a clear pattern of dishonesty and what I consider deceptive and fraudulent behavior. More than once, I purchased parts from this store with a warranty, only for them to later refuse to honor the warranty, deny the replacement, or demand additional payment. What makes this even more unacceptable is that I took the exact same part to an O'Reilly location in Los Angeles, where the warranty was immediately honored and the part was replaced without any problem. This clearly shows that the issue was not the warranty or O'Reilly's company policy--it was specifically the way Irvine Store #3576 handled it. This was not an isolated incident; it has happened to me repeatedly. When a store sells products with a warranty but later refuses to honor it or demands more money from the customer, it cannot simply be dismissed as a misunderstanding. Save yourself the wasted time, money, and frustration, and shop at a different O'Reilly location.

We had a great experience purchasing our new Toyota RAV4 from Tustin Toyota.  From start to finish,…read morethe process was pretty smooth.  Tarek was wonderful to work with throughout the sales process. He was knowledgeable, patient, and never made us feel rushed or pressured into making a decision. They didn't have the exact color we wanted in stock, Storm Cloud. So we reserved one, and to our surprise, it arrived earlier than expected! Nathan in finance made the paperwork process easy to understand and efficient. He took the time to explain everything clearly without pushing unnecessary extras, which we really appreciated. Overall, this was a positive car-buying experience. Thank you, Tarek and Nathan, for helping us get our new RAV4 Plug-in Hybrid!

Extremely disappointed with my experience at Tustin Toyota. DO NOT go to Tustin Toyota if you don't…read morewant to deal with headaches and lack of knowledgeable employees. These people are supposed to be experts in this field since it is dealing with people's safety. But if they can't even get a simple ToyotaCare service right and instead make up their own incorrect recommendations, that is extremely concerning. Potentially wasting mine, OR YOURS if you come here without being knowledgeable of your vehicle needs. My truck was dropped off at 8:45 AM for a scheduled appointment. My service advisor, Victor Martinez, told me that because my truck had 23K miles instead of 20K, I could no longer use my 20K ToyotaCare service. He said I would either need to pay $79.99 for an oil change or use my 30K service, even though my truck only had 23K miles. That didn't sound right, so I asked Victor to show me the policy in writing. His response was, "I never said that" (about it being a written policy). After going back and forth, he finally spoke with his service manager and confirmed that he was incorrect. I COULD use my 20K service. Had I not questioned him, I would have unnecessarily paid for an oil change or burned my 30K service 7,000 miles early. That makes me seriously question how many customers are given similar information and simply accept it because they trust their service advisor. The shuttle experience was also a bit frustrating. Patricia Ortiz told me the driver would be back around 1:55PM. I specifically explained that if the shuttle couldn't reach me by approximately 2:15-2:20, I would take a Lyft instead. She reassured me it would. At 2:20, I called again and was told the driver had left about 10 minutes earlier. After another 20 minutes with no ride, I canceled and ordered a Lyft. The shuttle finally arrived at the same time as my Lyft. Patricia was also passive-aggressive and dismissive on the phone. Also, Tustin Toyota already knew my truck needed a recall completed. I had rescheduled this appointment twice, with the recall specifically noted. And they still had no parts available for the recall. In my opinion customers shouldn't have to research Toyota's policies and challenge their service advisor just to receive the services they're entitled to. The inaccurate information, poor communication, and lack of accountability made this an extremely disappointing experience.

Thank you, Freddy, for all your help and guidance! I've known Freddy for over 5 years, and he has…read morealways taken great care of me when purchasing cars for my daughters and wife. If you're looking for a great deal and, most importantly, someone honest and trustworthy, go see my boy Freddy at Freeway Honda! Freddy el Dominicano is truly the best. Thank you again, Freddy, for making my two purchases today such a smooth and positive experience!

Please be careful going to Freeway Honda. Please, google:…read moreAC issues with Honda cars. My family has purchased four Honda cars over the last twenty years. I consider us good customers. As far as service, we have been loyal to the dealerships to have all our work done as each of our cars have aged. Our latest Honda is a 2016 Civlc which has been under the care and tutelage of Freeway Honda in Santa Ana, California. In 2023 we noticed the AC did not work properly. We took it in and they replaced it, as it was under warranty. In 2026 we took it in and they repaired the condenser at no charge. This was in January of this year. Our current problem with the AC began again in May. The AC did not work, again. We took it in. Our friendly service advisor Teresa told us it was a new problem, the "Evaporator." The cost of repair would be $2,000, and it is not under warranty. We are one our own. I called Honda corporate. They were very encouraging about helping us. She informed us that the 2016 Civlc is notorious for having issues with both the evaporator and the condenser. Honda decided to extend the the warranty for the "condenser" but not the evaporator. She was very positive about helping us and doing something to help us since this is a common problem. Then the nightmare began. Hector took over our case. He reviewed the information, and offered no promises. After two weeks, he dismissed us with a full and complete denial of our case. No help. No discount. No explanation. No thank your for being a twenty plus year customer. My stepmom worked for Honda in El Segundo, California. No support for loyal, faithful, long time customers. Upon further research, we found that the condenser when it fails, can cause the evaporator to fail. The faulty part under warranty caused the good part to fail which is not under warranty. We again, are on our own. No help from Honda. No support for loyal, faithful, long time customers. Again, no help from Honda for us. So much for loyalty to their customers, no commitment to stand behind the quality of their product. Even though our car is ten years old, it has very low millage. It is in pristine condition. We believed in the product. We supported Honda cars. Times have changed. Honda has fallen. You are on your own. No support for loyal, faithful, long time customers. This is not the Honda car company I grew up with. We will never return to a Honda service department. They said it is unlucky this happened to us. Well, a huge thank you for that comment. We would like some help. Some understanding. Some compensation for all the trouble from Honda. We warn all our friends to choose a more dependable car company that stand behind their product, knowing that customer loyalty is at the heart of any successful car company. No support for loyal, faithful, long time customers. Coupon? Discount? Extend our warranty? Help? What happened to Honda? They now abandon their customers.

Came here to give support to my brother getting a car…read more Was helped by Nathalia who' did a great job. The only problem, is the same, the finance guy got pushy. If someone says they have their own financing, stop pushing and complete the sale.

Well... tried to buy this car... The dealership would not…read morelet us buy the car without their "extended warranty plan" . We just want the price listed on their website... we are good with taxes, fees, etc. but we (don't want to be forced to buy their "extra" warranty)... so we walked away. Update: Went to Rancho Santa Margarita Honda - no hidden fees... no haggling... left with a 2025 CR-V!

I brought my car in for service after a long lag. Rick Massucci was my service consultant and he…read morewas friendly, professional, and made my service visit easy. I booked an appointment and requested a loaner car, and he had one ready for me for my appointment. He kept in communication with me on when my car would be done, and the system for approving additional recommended services was easy. I had a great experience again at the dealership and will be back for the next service, and will be requesting Rick as my consultant.

My experience with service advisor Wyatt was great. He is a very thorough communicator. He ensured…read morethat I would receive parts and labor to repair my GX faster than my local mechanic and at a comparable rate. Overall exceptional customer service.

service was great thanks to Malik, they were able to put on my spare and we went off with our day…read moreenjoying the beach !

Came here for an alignment, made an appointment for 1pm got there at 1 they told me their busy and…read moreit'll get started at 2. Waited till 230 still nothing then they say another car is going on the rack now and it'll be another hr. Waste of time techs don't know what their doing at all

Quote was as described over phone! Timely service for an oil change ~45 minutes. No pressure for…read moreextra service; just a heads up about potential car issues. Same day appointment.

Took my lifted Tacoma here 2 years ago with same setup and had an alignment done. Came back a few…read moreweeks ago for an alignment after replacing a inner tie rod. Next day my stability control and safety sensor was on. Took it back to see what happened. The manager at that time started denying they did anything wrong. Starting saying thing like "if you want it back to normal we have to put your alignment back like the way it came in" "its not our fault your truck is lifted" and my favorite "you can't have your cake and eat it too". These comments piss me off so much! You charge me $200 for an alignment because you know my truck is lifted. Normally its $140. And my truck is mess up under your care and you are denying it? Finally the technician told me to see if they can reset it with their scanner. After a few minutes it was back to normal. So it's something they can do but didn't and then blame my lifted truck as the reason. You took my money and didnt want to complete the job. If you have a lifted truck/vehicle i don't recommend this shop. Never taking my truck or car here again. I also ask how much a certain tires for my wife rav4 was. They quoted me $1,400 installed while another shop charge me $1000.

I came here because my car was shaking when braking and my tire pressure light kept turning on and…read moreoff. From the start, they were super honest and didn't try to upsell me anything. The first day, they checked my tire pressure and told me to come back the next day to monitor it instead of immediately charging me to take everything apart. Turns out my spare tire was low, which was causing the issue. I really appreciated that they took the time to figure it out instead of jumping straight into charging me. When it came to my brakes, they inspected everything and were upfront about what I actually needed. They didn't pressure me at all and even told me my rear rotors were still good. I ended up doing front rotors and pads + rear pads for a very fair price. What stood out the most was how honest and genuine everyone was. The owner even mentioned that they focus on building relationships instead of chasing money, and you can really feel that here. I'll definitely be coming back and recommending them to others.

The customer service is great. They fixed my tires and replaced some license plate bulbs quickly…read more They have a large selection of tires. The company I work for uses them for the fleet of work trucks. Highly recommend.