These guys work as a team! Eric was super helpful and the gal rockstar, I didn't get her name, was on top of getting him the tools to do the job. Unbelievable. Who knew customer service still existed! 5 stars for their great attitude and another for their service. She even went into the back for an oem product for my older Toyota instead of just letting me use the wrong product! What a gem! What a team! Hank you Eric for your help. It was greatly appreciated. read more

Upon entering, Derek gave me a nice salutation, and showed me where the specific oil I requested was located. Happy to note that it was actually four dollars off. So I purchased two containers. I don't sound very automotive suave do I? Lol. The only thing that I thought was peculiar was the fact that there were no outside trash areas, and people are putting their trash on the window frame for the store. They are really trying to discourage any automotive repairs apparently, but people are leaving, food trash items, there. read more

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Big shoutout to Eric at AutoZone! I walked in with a tire issue and honestly had no idea what to do or even what questions to ask. Eric was extremely helpful, knowledgeable, and patient throughout the whole process. He didn't let me leave until we found a solution to my problem, and I truly appreciated that level of customer service. If you ever need help with your car, go see your boy Eric! He's there every day except Wednesday. Thank you once again Eric!! You really went above and beyond! read more

They don't have a system that works. They send you down the street to a different location. I would highly recommend they close this store down. EDIT: Aaron and Lorenzo take care of their customers. Never let the lowest person on the totem pole affect your opinion of the Chief read more

Autozone - Auto Parts & Supplies Near Me - Orange, California

The BEST service here! We actually have an AutoZone much closer to us, but we will only come to this location because the service. Erick was extremely helpful and patient while helping us with our car battery. He made sure everything was taken care of and that we were good to go before we left. Excellent customer service--thank you so much, Erick! Highly recommend this location! read more

I just went in at 2pm on August 1st and the gentleman in there were the best. Installed windshield wipers without me even asking, And the service was great with getting some filters for me. read more

Had a great experience with Brian at this Autozone on a Sunday. I really appreciate his time and helpfulness.

Great service. Quality individuals. They don't try to upsell, genuine people looking to help! read more

Autozone - Auto Parts & Supplies Near Me - Orange, California

Great customer service from Eric. Very helpful and professional. I went in to replace my windshield wipers and Eric went above and beyond to help find the right ones. read more

This is a huge shout out and major thanks to Brian! Give Brian a raise! I've been to other AutoZones and this one by far has the most helpful and kind staff. Brian helped me replace my car battery that suddenly died. His attention to detail and car knowledge was very impressive! His advice and again specialty car knowledge was super helpful! Fair prices and even better service. read more

Derek has the best customer service and always quick with the battery installation will be back for all my car needs

Store Manager Erick Gonzalez provided Excellent Customer Service. Was greeted respectfully and he helped me purchase what I needed. I want to thank him for going above and beyond his job description by helping me install my new wipers and washer fluid. When asked to give a tip he said that's what he gets paid to do. Humble and Respectful. I will be visiting this location again. read more

Ariana was so helpful!! My car was being a pain and she helped me with changing my wipers and air filters. I really appreciate her patient with my glove box not wanting to come out!! 5/5 for sure for her help! read more

I went here on 11/9 to get a battery for my car I was helped by Jorge he was real helpful and nice great customer service. I think the prices for the batteries are a little higher here but everything has gone up in price lately plus they can install the battery if you need them to . This store is really clean well stocked and in a nice location in orange I recommend them for any car needs you may have . read more

I went into the Orange Autozone today to get replacement windshield wipers. I had called first to ask if they would be able to install them also. The sales girl (didn't get her name - had pink/purple hair) was helpful on the phone and in person. She took the time to show me the different wipers available (didn't just point me to the aisle). The manager, Jose, took the time to not only install the wipers but showed me how to do it and even disposed of the old wipers. This was done while being courteous and friendly, not resentful and annoyed (the treatment that seems to be more common these days). I can't believe this location got so many 1 star reviews. That was not my experience at all. Autozone should give these two individuals a raise. I will go out of my way to return to this location. read more

Omg,my experience at this location was great! The associates were very nice and Steve definitely went that extra mile with helping me purchase a battery for my little Chevy spark! Best service I had at autozone in orange read more

In general, they'll be cheaper than amazon, target and Walmart for auto supplies. That's really the only reason why I go here.

What service! Erick is incredible and so helpful! I wish more would go wrong with my car so he could help us. Changed the brake lights without batting an eye. A national treasure this man. Everyone go see Erick. read more

These guys were very helpful! I came in here and was recommended exactly what I needed for Bondo fix... w/bumper. They were professional and took extra time with what needed! I appreciated that a lot! read more

My battery died and I had 30 minutes to get it replaced and fixed. I'm a woman that really needs help from someone I can trust and not over charge me.Autozone in Orange is amazing. Jr and Rosanna I appreciate your hard work and care. Thank you for your kindness and help. #jessloveskind read more

Sweet Moses this was the best experience ever thanks to Erick. He was patient, kind, and more than helpful. Stopped in to replace a tail light and he offered to change it for me. He also checked all the fluids and replaced my washer one. He is a god among men. Won't go any other place again. All hail King Erick! read more

I bought a battery and when I asked for help to install it they said they were short staffed. I've worked retail, so I would understand if they were busy but I was the only customer in the store. It's disappointing when they weren't willing to help. read more

They were extremely helpful, answered all my questions, and assisted me with parts and installation. Erick G. is amazing.

At first we asked if they can change our battery. Then they told us no. Not because of covid but because they lacked the ability to do so. Kind of pathetic for a company that is supposed to be the number one battery destination. read more

Robbie was great at handling my situation with my battery for a Prius The 12 volt one. He actually installed it for free and very quickly. Thanks Robbie! read more

Had car battery problems. Elizabeth and Sam were extremely helpful . It was a fast and easy installment.

Yet another AutoZone location, but the staff here makes it a 5 star spot. Excellent and efficient service. I called 10-15 other stores and locations the day of my snow bound road trip. These guys saved me from driving around the OC and sitting in holiday gridlock. No price gouging either; competitors had what I needed at twice the price. NYE trip-savers!! * Knowledgeable and efficient over the phone. I wasted a lot of phone time with other stores apathetic employees * Parts in stock and reserved under my name * Easy return. Bought 2 pairs - only needed 1 * Clean and large private parking lot. It was easy for me to test fit the cables before heading out. Tip: Take the Katella or Chapman offramp from the 55 - there's no closer off ramp to this location. read more

Autozone - They had the cables for my tire size in stock! - Auto Parts & Supplies Near Me - Orange, California

I don't even know where to start. This has been the worst customer service experience I've ever had. So I came in and I was assisted by a guy named Raymundo/Raymundole or whatever it is. Prior to this, I was helped by someone from AAA to jumpstart my car as it couldn't start. So after that, I decided to go to Autozone to have them checked whether I needed to replace my battery immediately or it could still last a little longer because they have the free testing and charging services. So I came in at about 2:30pm and this guy assisted me. I told him I needed him to check the battery. So he did and he came out with the equipment to jumpstart it. One time it didn't work. Two, three until about six times he jumpstarted it but the car still wouldn't start. I was annoyed already by his incapabilities. Then after that, he just told me that the battery was completely dead already. So I said to him then we'll have to replace the battery now. He said, "I'm gonna need to ask first." Then he came out and told me that he wouldn't be able to change it for me as there were only 2 people working at the moment in the store. I was pissed off and I said, "You told me the battery is completely dead and I need the battery to be replaced now. I was planning to go to the other Autozone store after you jumpstart it but you couldn't do it. Therefore, I need to have it replaced right now!" Again, he said he needed to ask first. Then he came out again with the same excuses and then told me to call AAA instead. Does this even make sense? This store claims to specialize in battery and you told me to ask AAA for help instead? Unbelievable! I was dumbfounded and called AAA instead. Left my car open like a can of tuna, no apologies, no nothing, and he just walked back in to the store. I parked outside their store in a hot sunny day with almost 90 degrees and not even a single person came out to ask whether I needed help or not. Then, after 10 minutes or so, this guy came out again and then went straight to his car and drove away. I was like this guy is so unbelievable. Just by looking at the way he walks, I knew right away that he is a lazy ass person. Just because you're done with your shift doesn't mean you should just make excuses to not assist a customer. Thankfully, the AAA guy came right after he left and jumpstarted the car. Guess what, it worked! Thanks Autozone, I WOULD NEVER EVER COME BACK AGAIN! read more

Autozone - Auto Parts & Supplies Near Me - Orange, California

Thank you for your great service today. My remote for my Honda was not working needed new batteries. I had already been to 3 other stores. The 2 women working the front registers were so helpful they found the correct replacement and fixed it for me. (wish I could remember their names) Will definitely be back! read more

When you go into a place mainly run by males you would think that seeing a female that is going to attend you would be something pleasant and inspire trust, but having that same female role her eyes at you at the thought of having to look up a part is only one small step into the crappiest service I've ever received at an autozone. Maybe I should have been the one rolling my eyes after being sold a bulb that they didn't even have in stock. Furthermore why are you using profanity while a customer can clearly hear you and is standing directly in front of you about the stupidity of selling me something you didn't have in stock and referring to each other brutely as "whey" and "mamon". After my refund for an item i didnt even receive, i asked if it was available at another store so i could go purchase it. To this the man attending me said, who knows? they might? Wow....excuse me, but dont you have a computer nowadays that can look up parts at other locations? or an old fashion phone to call? Again pure lazyness! and disregard for customer service! Even after diservicing me that way, I asked politely if they could at least help me install the one bulb that they did find that cost me almost $20 bucks. There again was the face of ultimate, why do i have to help you? Um, because its your Job?. Useless brute! although they had zero customers to attend, the man claimed dramatically to be too busy and unable to leave the store. It wasn't until I commented that other auto zones had helped me before that he decided to proceed outside with a face of misery. Taking off the bulb literally took him less than 2 minutes , but apparently he installed it incorrectly and I say incorrectly because it wouldn't turn on so he took off the cover again only to realize he jammed it, he went for a tool and kept stabbing it continuously until he gave up and said it doesn't work you need to go to a mechanic. With a jammed lid? He tried again and finally got it open once more. I asked Him at that point if he could change it for another bulb as he had been jamming it continuously and he refused and said i needed a mechanic and that it was electrical and left the cap open and walked inside. Frustrated I went to another auto zone where let me tell you the bulb worked perfectly fine which tells me that the lazyness portrayed by this individual was also incompetence! BIG SURPRISE from a moron as he suggested that my wires weren't working and had I listened to him would have been down even more money. What a joke, next time I see such crappy reviews I will believe them, but then again I hadn't even yelped prior because I actually trust and hold a great regard toward auto zone, but the only reason I had even come here was because it was close to where I got my tires changed. Fire everybody!!! As in if they hate working there soooo much why keep them there and pay them for driving all your customers away? read more

Came here to exchange a radiator that i bought from a different autozone on Glassell and the lady (the only female worker there) that helped us out decided to have a bitchy ass attitude with me and my man acting like she knew everything. Like bitch better be told to calm down before taking care of more customers with that ugly ass attitude. Shes got long black hair in a ponytail. Worse customer service ever. Wont be coming here just cuz of that worker. And if i do go im requesting someone else cuz bitch sucks at her job. Get better workers autozone. read more

I came into the store to buy a pair of headlights for my car. A bigger male (Asian) pointed me to the isle I asked him a few questions about the headlights but he wasn't responsive to me. He just kept telling me to buy the most expensive one $50!! Um! No thank you! I felt belittled in this store. maybe because I am a woman who isn't car savvy he thought he could take advantage of me. I ended up just leaving down the road to Oreillys and they helped me no problem. read more

This place is usually pretty good! But it's been two or three times now where the chubby hispanic chick (idk maybe the manager) has this pissed off attitude. Like she just wants to get you out of the store. Half-ass quality service. read more

My dodge magnum was signaling me one of my turn signal bulbs was out I stopped by n KEN helped me out turns out wasn't really out just had to do some old tricks to get it to work ken ur a lifE saber lol best customer service ever really reCcomend stopping by with ken n thanks for letting me know the trick read more

Hello I want to share my experience about a service n auto zone 14460 n Tustin 92780 I took my battery to replace x another one because wass under warranty a guy told me before I ll do the exchange have to charge it ok wass fine and told me to me returned an hour I did it, when I come back this guy didn't put it to charged I wass stack in a private property parking The good one is what when I spoked to the manager mr Thomas W he replaced. Sometimes this type of employees make look bad the good reputation of a big company like Auto Zone and with a experience and professional management make me to be a vip client again Thanks Mr Thomas keep it up read more

Autozone - Auto Parts & Supplies Near Me - Orange, California

This review is a late post (I went in a few weeks ago the first time, and again last week). This is the first time I have gone to buy an auto part, and the cashiers offer to install it for me. That was great! The reason they lose stars is because I had called them beforehand, asking them whether or not they had the parts I needed for 2 different cars. The person on the phone assured me that they did, so I went in to purchase them. When I got there, they rang me up for 4 windshield wipers of the same size, though I had told them that they were different sizes for both cars. When the cashier came out to install them, he realized the error and we had to go back in to return one of the wipers and pick up the correct size. I tried to then return the other one and get the correct size for my sister's car, but they didn't have any in the correct size. He then told me that there's a chance that my sister's car would need 2 of the same sizes, but I told him that my sister had told me that they were, in fact, different sizes. He told me that the best bet would be to come back in after they restock. It's not a big deal, but if I call and give the specific model of a car and ask if the part is in stock before I go and am told yes, I expect to leave with the correct parts that I went for. My sister ended up being more annoyed than I was haha read more

I came in to get parts for my brakes today. Andy, the gentleman who assisted me was very helpful. He got me in and out the store and walked me to my car so i wouldn't have to carry anything. He was personable and knowledgeable ans most importantly didn't try to take all my money. I was in and out in under 10min read more

I care here because the screw on my battery snapped. Customer service was so so. I walked in and there was a gentleman on the phone by cashier. I walked around the store looking for the screw and nut. An employee looked at me and continued sweeping or restocking the shelf. I walked around some more and Alfredo was done with the call. He asked me if I need help. I told him what I was looking for and he proceeded to show me where it's located. I only needs one screw and nut. They sell packs of 5 each. I was telling Alfredo 'Geeze they make you buy 5 when you only need one.' He used a 2 pliers to remove the old nut from the old screw. Woohoo. He saved me an extra purchase. Thanks. read more

This place is shit! They sold me used brakes which caused additional damage to the rotors I had resurfaced that day. The manager Gabriel Garcia is unqualified to do his job! I waited for his return call the next day and he didn't call me back. So I went there in person. He hid from this whole ordeal and refused to speak with me in regards to this matter! He even hid in the back while I was waiting to speak with him and as he was leaving my mom asked him if he was the manager and he said "no". Gabriel is a coward. Then I tell another member of their staff what happened and he specifically said, "this happens all of the time" in regards to being sold used merchandise. There is some serious theft/shrink going on here and I am contacting corporate in regards to this matter. Do not spend money at this place or you will get ripped off! read more

New store! Great selection. Hard to spot coming down Tustin but it's accross from McDonald's.