I'm very disappointed with the customer service we received from Eric, the store manager. We purchased a car battery just over two years ago and simply asked if there was anything he could do to help us, given that it had only recently failed. Unfortunately, instead of showing understanding or offering possible solutions, he responded in a rude and aggressive manner that made us feel unwelcome. Because of this experience, we decided to leave the store and went to O'Reilly Auto Parts instead. The difference in customer service was remarkable. Their staff was courteous, professional, and genuinely willing to help. It reminded us how important respectful customer service is. I hope this feedback encourages the company to invest in managers who prioritize professionalism and customer care, as the team at O'Reilly Auto Parts clearly does. read more

Walked into this place because of a loose battery terminal and Eric helped me pick the right part to fit my car. This autozone has amazing customer service and care about their work! I've never seen this from other autozones before. This will be my home-based for tools and parts from now on. read more

Erick González, store manager, was extremely knowledgeable, ethical & helpful with questions I had about our Honda Accord. He went above and beyond to understand and diagnose the problem. Don't normally give 5 stars, but Erick deserves it. Highly recommend this Autozone! read more

I didn't catch the name of the person that helped me but he was so kind and knowledgeable. He listened to me (not the default for a woman in an auto store) and helped me find what I needed right away. Thanks for the new oil filter and drain plug gasket! I will always go to this autozone from now on. read more

I got a great experience at AutoZone shop on Warner ave, Huntington Beach, CA . They have a good prices on everything. You can find anything you need. Plus, they help you to change filters for free. The worker, Tony Do, the sales manager was very nice to help me to buy and change filters for my car. Great job and an knowledgeable person. Thank you Tony Do. read more

Had issues with battery on a 2019 Hyundai Kona. Hillary helped me thru the charge problem and was on my way. She was friendly, helpful and pleasant UNLIKE the Mr. Grumpy down the street at the "other place". We ALL appreciate friendly helpful staff at any business. read more

I needed coolant asap and didn't know what I was looking for. Eric escorted me to the product, advised me on the differences AND went to my car and filled the tank fire me. I don't give 5 stars frequently, but solely based on Eric's friendly customer service, I leave one now. read more

Changing a brake light became a nightmare. Due to the bad or non training to the staff, I purchased the wrong light bulb and my light switch cracked. The manager on duty didn't want to help me nor even talk to me (maybe the way that I was dressed) worst customer service, very unprofessional,. One less customer for AutoZone in Orange, CA. read more

AutoZone Auto Parts - Broken light switch due to bad training - Auto Parts & Supplies Near Me - Orange, California

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Erick Was such a huge help in helping me understand the problem I was encountering. He went above and beyond to make sure my experience was seemless. read more

I was driving to a moving gig when my truck started making a grinding noise every time I would stop at a light or for traffic. So I messaged my employer and told him I need to go to AutoZone to get new brake pads or just see what's going on. That's where I stopped at and met Eric, and with his expertise and we'll described explanations of what the problem everything worked out. It was like he was over my shoulder telling me step by step of how to fix my issue. Thank you Eric read more

Best Autozone experience in a long time. The last few years I have been accustomed to being directed by a point of a finger or a head nod by employees behind the counter; and when asked about installation I was lucky to recommend a vague response. Well the past experiences recently changed. An employee by the name of Erick not only walked from around the counter to take me where the product was, but explained in detail how to install it in my particular vehicle. He was very pleasant and professional - a surprising change at this place that I hope to see more of. read more

This auto part store has always been my favorite to shop at....HOWEVER....in the last 2 days I have shopped here both of these employees were NOT covering their nose with their mask. This is VERY disappointing ---We are a community that is suppose to care about each other and to work through this pandemic. I plan to contact management to let them know. I hope this will encourage the employees to wear their mask properly like the rest of us need to. read more

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Erick was a HUGE help and he was extremely knowledgeable and kind as well. He helped me promptly even though they were pretty busy

Best customer experience in a long time anywhere. Brian went above and beyond for me, helping me with a couple small, but important things. He knew exactly what was needed and on top of that he was very respectful to all he spoke to. Rest of the staff was knowledgeable and friendly as well. I left better than I came in. A+ read more

my car wouldn't start and I had to get it towed to FORD. before spending $180 to run a diagnostic, we went to AUTOZONE to swap out the battery! GLADYS went over and above to help us get a replacement battery!! THANKS AGAIN, GLADYS!! 10/10 would recommend!! read more

AutoZone Auto Parts - bad battery - Auto Parts & Supplies Near Me - Orange, California

Stopped by to purchase a battery and was met with a bit so happy sales staff, barely wanted to help me with my purchase. Staff here doesn't seem to care whether you buy anything just don't bother them. Place sucks! read more

They were so helpful and kind with my new battery. They helped the same day and were super knowledgeable. I would definitely recommend the business. read more

First and last time coming to this AutoZone for anything. The person working behind the desk was not helpful at all. All I need is a new battery and they were unwilling to help. What a bummer. read more

They had what I needed, and associates were friendly and fast. Never felt like I was being pushed to purchase anything unnecessary, but at the same time felt like I was receiving honest recommendations and tips. When I went in, everyone was wearing their masks properly but the many of the local shoppers outside this admittedly sad-looking strip mall were not compliant. read more

At first they claim to be able to change your car battery. But then we get their and say they can't change a Kia battery. Kind of pathetic since they claim to be America's number 1 place for batteries. Why provide a service you can't do. Also unprofessional the way they spoke to us. They also just sat inside as we replaced our own battery and couldn't even provide tools read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Orange, California

I went to auto zone today and was greeted by Eric who not only helped find the correct harness for my speaker but went out of his to go to my car to make sure that it was the right fit. He also help me buy rear view mirror adhesive and walked me through how to install it. read more

Me and my husband came in looking to fix our headlights, we've been using our high beams which has been horrible of course. Osvaldo was absolutely attentive to our need. what really meant a lot for us, is that he helped us install the low beams. Love this location! read more

HORRIBLE SERVICE Ever going here again. Wanted to get my battery tested and buy a new one if necessary. I was next in line and they helped another customer out who was clearly there after me. One employee was on the computer mumbling to himself and cursing at the computer. When I was finally asked what I needed they said to go pop my hood outside and they would be right with me. After waiting 10minutes in 88 degree weather I called O'Reilly's down the street that said they would be happy to help me by checking my battery, starter, and charger all for free within 5-10minutes. read more

Had a question about my car and John was very helpful !! Helped me have a great shopping experience

We came here to charge our battery cuz our vehicle didn't wanna turn on which later on it did. But we came back the next morning cuz it didn't wanna turn on anymore and they told us it'll take 2 hours to charge. (We came at 7:30am to drop it off) so it become 11 and we called to see if it was ready in which they said "no it should be ready in another hour." when we go pick it up they told us it was already fully charged when we brought it in the morning like bruh why not tell us or give us a call? (We left our number). Shitty staff -_- read more

Thank you Brian G for your help and knowledge regarding my car!!! It can be intimidating not being sure about brands and quality etc but you helped a lot!!! I really appreciate it! read more

On Tuesday I knocked my mirror of the side of my car while pulling out of a spot and went directly to auto zone. I went into the store to find Julian, who ended up fixing my mirror back into place and graciously worked on my car for almost twenty minutes. He saved me thousands of dollars from going to a repair shop and replacing the entire mirror and my car drives perfectly again. Thank you Julian! read more

I usually don't write reviews but I must today! I stopped by AutoZone yesterday to buy a windshield wiper. Brian D helped me with my purchase. When I mentioned that I had no idea how to install, he then joyfully came out to my car and installed it. His professionalism, kindness...meant the world to me. Thank you for the excellent customer service! read more

I happened to drive by the location when u realized my headlight was out. If I'm being honest, Im not super educated when it comes to fixes/repair or cars in general. An employee by the name of Alfredo was really helpful, I couldnt even tell him what kind of bulb I needed. He got me the bulb i needed and had his coworker Adrian install the new bulb for me. They arent obligated to do an installation but they really saved me a lot of time trying to figure it out on my own + i was heading to work. Both gentleman were well mannered and helpful. I wont hesitate stopping by more often . read more

Excellent service today, 2 women working the front register helped me out with my remote for my car. I had already been to 3 different places with no luck for the correct batteries. Thank you for being so fast and helpful getting me back on the road. Will definitely be back. read more

I called asking for a quote on some brakes and rotor's. I was greeted by Ozzy and immediately established remarkable professionalism and knowledge. The gentleman helped me through and followed up with me to remind me that my products were ready. Thank you very much Ozzy and the AutoZone team! read more

Bought a can of mothers back to black plastic trim restorer for $12 but didnt restore and left a grayish decolorization. Jorge said he cant help because I didn't have a receipt but that he would hook me up with a 10% discount on my new our purchase of $20 which would have been equivalent to about a $2 refund on something that i just paid $12 for and didn't even work. Not sure how he thought that was fair but i've been doing customer service for many years and that was unfair and a huge hassle. Then he wants me to drive all the way back tomorrow to talk to his manager Alfredo for an exception. Exception for what? I told him he can check my credit card history for proof but seems like what should have been an easy simple return turned to be something difficult and to give me $2 back for it?? What a joke. VERY POOR CUSTOMER SERVICE. Going to oreillys from now on. read more

Very GREAT CUSTOMER SERVICE and ASSISTANCE, came in looking for some headlights with my wife and a gentleman by the name of Osvaldo P granted us his time and assistant by helping us with everything that we needed , also recommending a good oil to use for my car , also even being so kind to change out the headlights and install them for us truly grateful thank you auto zone , I will indeed be returning , very satisfied read more

Santiago is very nice and patient. I came here to get a new battery for my car. He helped me installed it for more than half an hour. It wasn't easy. No complaints! read more

Had an amazing day visiting autozone, I needed new wiper blades for my car and they helped me out instantly as I walked in , walked me toward the wiper blades and showed me the best ones for my car will definitely refer this shop to my friends and family 10/10 customer service by gladys and thank you to Adrian for installing them. read more

Came on Saturday afternoon to buy new wipers. Worker gladly changed them for me but he let the wiper slam against the windshield pretty hard. I didn't think anything of it until I got to work right after that and saw the crack in my windshield from the wiper. Thanks for the damage. Came in to spend $60 and walked out with $200+ damage... read more

Came in looking for windshield wipers and the older gentleman that was at the counter was barely any help at all. My car has a special adapter for the windshield wipers I was unaware of and he didn't tell me that till I'd taken off my old wipers in the rain and realizing it wouldn't work. Returned the wipers I had just bought and an employee that was just coming in by the name of Ralph helped me out and pointed me in the direction and even put them on for me, something the older gentleman refused to help with. 1 Star for old guy, 5 for Ralph. read more

Great first time experience here at auto zone! Came in on a Monday morning (during Covid) Adrian was extremely helpful with helping me purchase and install a battery for my Audi. It was quick and also very reasonable. Couldn't have asked for a better first time experience. Definitely recommend for all your auto necessities! Amazing service. read more

I came into the store to buy a pair of headlights for my car. A bigger male (Asian) pointed me to the isle I asked him a few questions about the headlights but he wasn't responsive to me. He just kept telling me to buy the most expensive one $50!! Um! No thank you! I felt belittled in this store. maybe because I am a woman who isn't car savvy he thought he could take advantage of me. I ended up just leaving down the road to Oreillys and they helped me no problem. read more

The manager replaced my burned out tail light in no time at all. So grateful. Appreciate the service very much.