I had a great experience with Alfredo, Gabriela, Juan, and Christian. They were all very helpful, professional, and made sure I felt supported throughout the process. I really appreciate the time, patience, and great customer service they provided. Everyone was kind, communicative, and made the whole experience much easier. Thank you all for going above and beyond! read more

Stadium Nissan - Auto Repair Near Me - Orange, California

My issue is specific to the service department. I purchased a 2023 Nissan Armada certified last year. You would figure that with a 167 multi-point inspection, the brakes would have been included with that. Would you believe me if I told you that the front brakes shims were missing? Yeah, that actually happened. They were not there. So, here I am less than a year later having to already have the rotors resurfaced, and having the shims put on for $460. I contacted the service department online a week ago, and of course no one responded after the initial inquiry. Why would they? The purchase was already done. It's my problem now, right? Be sure to look at the reviews of many others before buying used "certified" from this location. read more

Yazan is very friendly, professional and knowledgeable. He took care of my car needs and always has a great attitude. This dealership is my favorite. I highly recommend coming here. They've made my Nissan car experience wonderful. They have free popcorn and Valentina hot sauce, coffee, water and snacks in the waiting room. Also, Free one way uber rides if you live within 10 minutes from the dealership--how awesome is that!? read more

Stadium Nissan - Dropped my car off for service and recall - Auto Repair Near Me - Orange, California

I highly recommend Nissan of Tustin. Stay away from Stadium Nissan! Although a bit farther, I don't mind the longer drive for a much better, honest, and competent Nissan service department. read more

Warning: I strongly recommend going to another Nissan dealership or at least reading this for awareness. We came in Sunday night to trade our car for a Nissan Pathfinder. The vehicle was at the Redlands location, and the dealership promised to transfer it to Orange for pickup Monday. We signed paperwork and were excited to collect the car, but instead were told conflicting stories: the tailgate was broken, the car was in transit, or that we'd need to wait. This felt like a breach of our verbal agreement. When I tried to cancel and retrieve our Tacoma, I was told the key wouldn't be available until our sales manager returned. After mentioning legal action, Alfredo--the sales manager on duty--treated us as a threat. He was dismissive, defensive, and even mocked us with a "did someone hold a gun to your head?" gesture when I explained how pressured I felt signing. Worse, he threatened to report our Tacoma stolen if we drove it off the lot. Alfredo repeatedly refused to provide a copy of our contract, while the general manager avoided us altogether. When I politely asked finance for it, Alfredo intervened again, insisting police involvement was required. Ultimately, it took two hours and the presence of law enforcement just to receive the paperwork. This ordeal could have been resolved in ten minutes. Instead, Alfredo escalated the situation, behaved unprofessionally, and intimidated us rather than helping. The lack of accountability from management was equally concerning. Sharing so others don't fall victim to the same tactic's read more

Stadium Nissan - Auto Repair Near Me - Orange, California

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They didnt mention a down payment. Two weeks later I got a credit card bill. They hadn't mentioned it. I bought it then I got a "down payment" bill. They had put it on a credit card. read more

I have been trying to contact someone for a while now with no reply! I have been waiting for month on a GAP refund and all if a sudden no one can contact me back. I sent text, called, emailed with no more replies back. read more

Truly one of the most incompetent dealerships with horrible management. They lost my keys in another car and I had to wait 3 hours just to get my keys back. They then offered me 3 free oil changes for my troubles but then when I went back they said they had no record of it and can't uphold what the manager said. They also ate popcorn in my car and didn't clean it up. The new management has gone down hill. Don't give them your business. read more

rhijazi@stadiumnissanoc.com Please give me a call. Absolutely disappointed in the quality of customer service I received today from Mark and Elias. First of all told they couldn't do my oil change because they are short on techs, then I was told they might not have the filter. Then suddenly they did. Following my check in I was told a shuttle would not be provided when it clearly asks online if I need a shuttle. Then Elias came to speak to me while on his phone saying they only provide shuttles to customers who spend more money. I would encourage you to review security footage as he became unprofessional and telling me he's in the middle of something. So I asked if that was more important than helping me. He then proceeded to say he was the manager of the dealership and that they would not accommodate any shuttle. read more

I brought my car for service and for an inspection. I do have to mention that an appointment is required before coming. I was assisted right away by Robert. He was friendly and I explained to him certain concerns and were noted. I was satisfied with the service and they were pretty quick, I was not waiting for hrs for my vehicle to be ready. Robert assisted explaining what else was needed to be done to my vehicle and what the cost would be. I definitely recommend Stadium Nissan. Also when I checked in for all my fellow yelpers, if you check in, you receive a FREE yes FREE tumbler. read more

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Yazan was excellent to work with. Very nice, knowledgeable, and helpful with an issue with my son's car. We recommend this dealership highly for service. Thank you, Yazan! read more

I bought a certified 2020 Nissan Sentra from Stadium Nissan this past October. I wasn't planning on car shopping and it had been a stressful few weeks since my previous car was totalled. I was in a rental Altima and knew I wanted a Nissan but tried a few other makes 1st. I came here to look at an Altima and to try a Sentra, and for me my bright blue Sentra is perfect. My sales woman Xochilth (pronounced "Sochi") was very nice, helpful, and knowledgeable. I financed through Nissan and while I didn't really have time to line up my own financing, I think the price and terms were fair and Eduardo (I think) explained things and the process was efficient. Meanwhile, while I was doing the paperwork Ray at the dealership took care of my rental so I could just drive off in my new car. Overall, they made a stressful time easier and I am still in love with my car and get 3 free oil changes. The only downsides were that: 1. The 1st car I looked at had rashed wheels. I would think when the car went through its inspection that would be fixed. The car I bought is in great condition. 2. I wrote this review in December b/c it took six weeks to get my license plates and registration which was a pain as I couldn't use the Nissan app or apply for a toll road sticker until I had permanent plates. Whether this was the dealer, the registration service, DMV, or all 3, six weeks is a long time. I think if dealers worked directly with the DMV a few weeks could be shaved off. read more

Stadium Nissan - Really nice blue color! - Auto Repair Near Me - Orange, California

In my previous review you responded with me to contact the general manager. Well the numerous times I called to talk to him or sales manager no one would talk to me. They knew that things were screwed up that's why they didn't want to talk. So I'm done with Stadium and done with Nissan. read more

Great place to come service your Vehicle. I brought in my 2018 nissan Sentra for service and received 10/10 outstanding service. I will definitely recommend my friends and colleagues to bring their vehicles here for service and ask for Elias. He's one of the best in the business. 10/10 read more

Stadium Nissan - Getting service - Auto Repair Near Me - Orange, California

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Lately, I've noticed that some of the employees have been a bit rude when I go in for service. Recently, I brought my vehicle in for a recall inspection. It turned out my car was part of the recall, and they told me they'd contact me once the part arrived. After a month with no updates, I called to follow up. I wasn't sure who to contact, so I tried the parts department. The person there was helpful and confirmed they had the part my car needed. Since I didn't know what the next step was, they transferred me to someone to schedule an appointment. Unfortunately, the person who answered was rude. I explained my situation and mentioned that the parts department had confirmed the part was in. He seemed doubtful and asked for my VIN, which I didn't have at the moment. When I suggested using my phone number instead (since the parts department had no issue finding me that way), he acted irritated. Once he did confirm my recall using my number, he asked--rather rudely--when I could come in. I said weekends worked best, but he made it seem like there was no availability. So I asked what about another weekend and he responded in a dismissive tone, saying, "That's why I asked when you can come." He told me to come in on a Saturday before noon and ask for someone named Wilson but didn't confirm any appointment, which made me uncomfortable. The next day, I ended up calling back and made a proper appointment. Overall, I just feel like the service lately hasn't been as considerate. Some staff don't take the time to understand the issue or communicate respectfully. read more

I find it ironic that I drive a Honda Accord but because of the dealership relationship and my recent relocation this dealership takes care of the servicing for my vehicle. I will have to say they are incredibly friendly in the service department and they have a wonderful lobby to sit in, nicer than my old dealership lol's! Not only did he do a wonderful job servicing my vehicle but they also cleaned it which is something I didn't get before. I found the service text to be very helpful, informative, and very quick in expediting my vehicle service I was in and out in less than 45 minutes I had an oil change had my tires rotated and they walked me through the inspection results. If this is the type of service and quality I can expect from this dealership I can't see any reason that they won't be selling every vehicle on this lot they are living proof that price is temporary but value is forever and you can't get value without a good relationship and the service dept here creates exceptional value. read more

Stadium Nissan - Auto Repair Near Me - Orange, California

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Don't Come Here! Brought my new 400z for repairs. I shared a story of what I was experiencing prior to taking it in. Next day received call from Yazan (Service Advisor) they claimed I caused the damage, indicating nothing would be covered under warranty's. I never mentioned warranty's, my main focus was learning what happen and to get it fixed. In the diagnostic they took my story and used it to terminate all possible warranty coverage. After going back and forth with Yazan and Elias (Elias Head Service Advisor) I paid for repairs, before that. I decide to get the list of parts from Elias and was able to find the same parts, arrive same time estimated in repairs, close to $2000 saved on repairs from Buena Park Nissan. I informed Elias I would have the parts shipped and he can do the repairs. He did not like that. He then tells me I'm doing him dirty taking the list and going behind his back, claims parts won't arrive in time, they will add storage fees, that I'm getting the best deal. Clearly was not the better deal. It's been 3 weeks after repairs from Stadium Nissan and my Z has abnormal sounds. BUENA PARK NISSAN is the spot, ask for Filipe! Filipe is awesome actually works deals not just talks a big game. They're currently helping me. Basically if you go to Stadium Nissan for a repair and could possible be covered under warranty. Do Not Tell Them Anything about your driving, they're the "Professionals" tell them "It don't run" let them fix and hopefully you are covered. read more

I had such a great experience at Nissan of Orange (formally Stadium Nissan). I have to give a special shoutout to Traveon and Sales Manager Alfredo. They were not only knowledgeable and professional but also had a great sense of humor that made the entire car-buying process feel relaxed and enjoyable. Traveon and Alfredo were incredibly sweet and patient, taking the time to answer all my questions and making sure I felt confident with my decision. The whole process was smooth and stress-free, and I truly felt like they cared about helping me, not just making a sale. If you're looking for a new car and want a great experience, definitely ask for Traveon and Alfredo. read more

Booked an appointment to service my Nissan Leaf. They recommended additional services to what was recommended in the manual. I agreed because i trusted that the rep. would know what is needed. According to my invoice, rhe rep noted that the addional services were per my request, but they were not, they were per his recommendation. Do not use this place, they will sell you services you dont need. read more

My Experience was very pleasing. Sergio Segura was very helpful with the budget I gave him and gave me the car I went in looking for I couldn't be more than happy with my pathfinder 2024 read more

Had my Pathfinder serviced at Nissan of Orange a few days ago and the Express Lane service made it really easy. I arrived at 7:00 am and was the 2nd in line and the service advisor Yaz came out to greet me right away. Told him what I needed and I went to the waiting area which was clean and quiet. An hour later, I had my car back. Mid week is a good time to go in as it is not too busy first thing in the morning. read more

Stadium Nissan is by far the most unprofessional dealership I've ever come across. The run around and games they played by making offers they can't honor is unreal. Big Rob started negotiations and then was nowhere to be found when someone else came to try and renegotiate all sorts of add ons that I didn't agree to. Made promises they could not fulfill and wasted hours of my day. Don't waste your time trying to deal with these people. They are shady and unprofessional. read more

I was referred to this dealership via the True Car Military website. The people who work there are consummate professionals. Stephen, one of the managers, was lightning fast to reach out and set up an appointment. Both he and Mario were very helpful while I was there with my wife. George, from the finance department, did an exceptional job of working with me on the warranty options. Overall, it was a great experience, and I highly recommend them if you are seeking a Nissan. read more

Incredibly unethical team at Stadium Nissan in the service department. Do not trust them to communicate in an upfront fashion. We made the mistake of trying to handle an engine claim with them with our extended warranty (these are not quick avenues but we did our best to get all the pieces we were asked for in a timely fashion) and then we were unable to move forward with service as the claim was denied. We agreed to pay the diagnostic and pick up the car but now they are trying to assess $2k in storage fees I guess because they didn't get the service contract (smh) Never did they communicate "hey we need you to get the car asap or as of this date we have to assess a fee". Just presented the bill and pointed to a sign in the back. The manager Elias was unavailable all day to discuss it Yaz in service saying it's out of his hands even though he was directly involved in the full process. I have several parking spots at my home I don't need to store my car on your lot! read more

Juan Colon, Sal and David made car shopping with my son a positive and rewarding experience. After a long a fruitless day of driving around dealerships from Temecula to Anaheim, we had all but given up on finding the right vehicle. That is until we got to Stadium Nissan. From the start, Juan did everything possible to make us feel welcome, even though we arrived late in the day and they were closing shortly. Juan was kind and informative. His manner was easy and the conversation was light throughout the test drive. We never felt like we were being sold a vehicle like the stereotypical used car salesman woukd. After selecting the vehicle, we did have to wait quite a while to talk to Sol in financing because they were busy that evening. It was now well after closing. They checked on us, pointed out places we could go eat nearby and made sure we were in the loop as far as how long it would take. When it was finally our turn, it was nearing 10:00 pm. Although two hours past closing, Sol took his time and was thorough in explaining everything and answering all our questions. We never felt rushed or like we were inconveniencing him. At 11:59 on 7/11/24, we signed the last blank and completed the purchase! Although exhausted, my son got to drive back to Temecula in his own beautiful and clean vehicle. He was thrilled. I was exhausted, but left feeling like we had a solid vehicle, backed by a reputable dealership. Juan followed up with us a couple times and I even stoped in to ask a question of David. David was kind, informative and thorough in his answer. Car shopping is on of my least favorite things to do on the planet, but Stadium Nissan went above and beyond to make it a positive experience. read more

Stadium Nissan - Auto Repair Near Me - Orange, California

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This was my 3rd Nissan at Stadium for the past 12 years. 2012-Versa Note 2015-Versa Note 2024-Kicks Love and happy with the cars. Appreciated very much the full service from Sergio Giovanny Loya. read more

The alarming deficiencies in service and professionalism I experienced during my recent visit to the Stadium Nissan service center not only failed to meet basic standards of competency but also revealed a disturbing pattern of misconduct, notably spearheaded by Elias and Alma, whose actions have single-handedly tarnished this establishment's reputation. My visit to the Nissan service center was marred by incompetence and negligence, culminating in a potentially life-threatening error with my vehicle. My car was in perfect working condition prior visiting Stadium Nissan for my Oil Change/Tire Rotation routine maintenance visit. During my last service visit for Oil Change/Tire Rotation, I was informed by Nissan Stadium's service advisor that my vehicle's transmission was under recall and required replacement. Trusting the expertise and advice provided from Stadium Nissan's advisor, Stadium Nissan proceeded to perform the work they advised to have done in addition to my standard Oil Change/Tire Rotation. It is imperative to highlight the consequential ramifications of the unnecessary work performed on my vehicle under the guise of a non-existent recall, which was advised by Stadium Nissan. This erroneous decision directly contributed to the hazardous malfunctioning of my vehicle, posing a severe safety risk. ***Unfortunately, this has resulted in multiple NEW mechanical and safety issues that were NOT ever present prior to my vehicle being serviced by Stadium Nissan's team.** Here are the specifics of the issues post-service: 1. Transmission Shifter Malfunction: The shifter NOW moves between P-R-N-D without requiring engagement of the safety button, a fundamental safety feature. It was suggested that this defect arose due to failure in disengaging the metal clips connecting the shifter to the transmission. 2. Steering Wheel Stability: Post-service, the steering wheel has become noticeably looser, compromising vehicle control and safety. 3. Power Windows Function: The automatic one-push window operation was disabled following the service, indicating a failure to reset the system appropriately. 4. Damage to Audio Display: The audio display has been physically damaged, marked by scratches and dents not present before the service. ****I went back to have Stadium Nissan to have them fix their botched work that has not only created these new functionality issues but has also created and caused my vehicle to have this potential life threatening issue. Stadium Nissan's (specifically Elias' and Alma) subsequent refusal to honor warranty coverage and provide adequate assistance further underscores the lack of integrity and accountability within your organization. I went back to have Stadium Nissan to have them fix their botched (and unnecessary) work that has not only created these new functionality issues but has also created and caused my vehicle to have this potential life threatening issue. Stadium Nissan's (specifically Elias' and Alma) subsequent refusal to honor warranty coverage and provide adequate assistance further underscores the lack of integrity and accountability within Stadium Nissan's organization. Stadium Nissan's (specifically Elias' and Alma) failure to address a legitimate safety concern within the bounds of warranty coverage is a blatant breach of trust and indicative of a systemic issue within your Stadium Nissan's establishment. read more

I just leased a new car and Christian made the experience so smooth. We told him we had a newborn and didn't have a ton of time to spend at the dealership and he made the process so quick and painless. He worked with us over the phone and then worked around our schedule when we were able to come in. He went above and beyond to hit the price point we needed to come in at. The GM Sean is great as well and jumped in to help make the process super smooth and checked in to make sure we had everything we needed from his team. I'm super thankful for Christian and highly recommend if you are looking for a new car to call in and ask for him directly! read more

I saw an advertisement for a vehicle I went in to look at the used car I felt with Sergio and showed him my pre qualification for the full amount We drove the car and I wanted it Well the finance dept said if we can get the same would you accept Well after 5 hours I walked out with my car The finance manager was typical, all of a sudden the car had $5k worth of add ons They wanted proof of insurance so I provided that Then they said if you don't get gap the bank won't approve the loan!!! The night I got the car it was raining and the salesman pulled the car around and hit the parking block. First, I love the car. Well I took the car back because there was coolant leaking out of the front end. Sales manager says you hit something?? Anyway I showed the sales manager, used car manager and the finance manager the car. Well the used car manager said. " Well you bought an 18 year old car and it's not perfect" Well I took the car to a Corvette specialist just to see the overall condition. After $550 I got a horrific estimate. I was ok with that but they came out and said do you want to change the oil and filter. I said no The Car Fax said they did that already. Well everything the car fax said they did was never done Worst part is the radiator was never hit. It was leaking from the tanks and had been for some time. So the managers lied, the mechanic lied Finally I spent $2k to fix the items the used car dept should have caught before they sold the car I still love the car but not the Dealer We hear you they say in all there tv adds, well that's a lie read more

Stadium Nissan - My car I love - Auto Repair Near Me - Orange, California

I would have given this experience a 4 star, until we met "Vito" (not his name) the sales manager. He is the quintessential SNL car salesman. Bombastic, overweight, bulging veins and insultingly rude. He blew the sale with his offensive attitude in two short minutes. We were prepared to buy, until we met him. His prices are lower because they falsely advertise online, only to add $8,000 to the car from unwanted add-ons. And then he's crying to us that he's losing money on the car. The fact that the car has sat on the lot for 135 days is where he lost money. Not my problem. Note to Randall.... If you're willing to sell us the car for the advertised price, we are still open. read more

Sergio and Eduardo were absolutely amazing to work with. They not only were extremely kind but knew how to direct me to what I needed. Extremely satisfied with my experience there and will definitely be returning. Thanks again guys, great work! read more

This review pertains to the help we received from their Service Department. We were turned away by tustin nissan. Reached out to nissan costa mesa but no one picked up. Stadium helped and assistant service manager Joe was superb. Thank you to Stadium Nissan! read more

I reached out to Nissan for setting up service for recall and maintenance. Receptionist are very kind and helpful took the time to explain the process. Taken my car for alignment maintenance and oil changes. I only trust Nissan with my car and today Danny aka Luis was very understanding with my needs and took steps to explain how the car will be taken care of. He has been doing his job for 36 year and with that level of expertise you can trust your car will be taken care to the fullest extend. I had expressed my concerns related to my car's condition and feel confident in my car care. Received lots of check ups on my tires and a video of the inspection of my car. Really great crew lots of communication will be happy to extend my warranty and keep returning for additional service. Thank you for making me feel great about my car. read more

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Bought my Nissan Altima at Stadium Nissan years ago.. Love it! Always treated well and Arturo in the service department is my go-to guy.

The service department charged me for things I didn't agree to. I called for my money back. Not only did they refuse, they told me it was my fault. They are dishonest. Arturo and I spoke and he and his boss Elias still refuse to budge. You could be clear as day, but if they don't like you, they are just going to add random diagnostic fees hidden in the paperwork to get back at you when you don't pay for all the services they recommend. read more

I love coming to get my service done! The best one to get help from is Arturo M.! He's very professional & very helpful. I've gotten 2 vehicles here. And I've always come to Arturo for all my car services & needs. read more

Raymundo Mora and Serge Ulchenko took care of my good friend on his new 2022 Nissan Frontier SV 4x4. Highly recommend you talk to Serge and Ray when it comes to your next Nissan purchase! They're far more reasonable than most sales people & managers and put in the extra effort to make the numbers work for you. Tell them Ken sent you read more

Stadium Nissan - Auto Repair Near Me - Orange, California

My mom took her car in for a service. She had a light come on her car and asked what it meant, the mechanic yelled at her and told her not to come into the shop with her female emotions because he didn't have time for that. My mom had to drive to a different Nissan to get her light checked and payed accordingly. In this day and age it's disgusting that someone would say this. She's bought several cars here but after this she won't be going back. read more

So here is how service help you with lease vehicle The service manager Elias was refused to leave the car for checking the fault on the vehicle even that is still in #Warranty I want you to deal with any Service advisor of them is better. You take the car to a different Nissan dealer and not deal with those people. read more

While here getting my Nissan serviced, I checked it and it gave me a Yelp notification for a free tumbler. Problem is sales, service and even Juan in parts "know nothing of any offer" even after reading the coupon. Funny thing is, they have a bunch of tumblers labeled "tumbler" in parts I also pointed out to no effect. read more

Stadium Nissan - The offer they won't honor - Auto Repair Near Me - Orange, California