Vega helped me with a battery change on my family members vehicle. Working with him was a pleasure, he provided great customer service and got me out of there in no time. Thank you very much for the help. Vega is the man read more

James was amazing and helpful..I appreciate him helping me be safe on our travels. Have a great day.

Ian tested my battery and helped figure out what to do. Nice guy, good service. Will return for future auto needs! read more

Went in to get my engine light checked and they couldn't find the device to read the code. Told me to go to O'reilly's instead, such a waste of time. read more

Worst customer service ever! Can't compare to O'reilleys. There was 3 staff helping 1 customer while the line gets longer and longer. Does it take all 3 of you to handle one single problem? That took a good 15min while all the customers just stood there waiting. Finally one of them came over, and all 3 of them had a terrible attitude. Just doing the bare minimum for a pay check. Avoid! read more

This is a great team working at this location. The boss, Aaron, knows his stuff and can always hook you up. The workers are efficient, knowledgeable, and will do what they can to help. Whenever I go in and need help I'm in and out. Thanks! read more

Came in for air and cabin filters, and the store website said both were in stock. The filters were arranged to easily find what I needed, so I was in and out of there in minutes. I also forgot my wallet, but thankfully they take Apple Pay. Staff is bilingual too! read more

Fabulous customer service! I came in (61 year old woman) after my car had not started getting gas. I believe it was Joshua that helped test my battery and then replaced it for me. He was so kind and helpful throughout the process. I left there feeling assured I was safe to drive home and my car was back in running condition. read more

I have a Mercedes and the headlights are really hard to get to. I came in expecting to just buy the bulb and have to find a shop nearby to replace it for me. Aaron (I believe he's the manager) came right out and replaced it no problem. He was so nice and helpful and saved me so much time in my day! He deserves a big fat raise! This was my first time here, so I will definitely be coming back to this location from now on. Thank you Aaron!!! read more

Lost a customer for life. Would give zero stars if I could. Matthew H and YUKI are HORRIBLE They were both berating a young kid part-time employee when I walked in the door, being completely disrespectful to him. Long story short - I stood up for the kid (Jeremy) and told them not to talk to him that way. They responded in an aggressive/combative, and negative way and escalated the situation. ... Then it got even better. I was then told that I needed to pay $60 to replace a battery that was STILL UNDER WARRANTY -- I asked for my original receipt back, and the store REFUSED to give it back to me or even make a decent attempt to look for it. They said I never gave them my receipt. Which was a flat-out lie. I 100% know without a shadow of a doubt that I gave them my receipt. I would bet my life on it. Those Liars. How else would I have known that the Warranty date for my Battery was 12/09/2019??? My memory is not that good lol. These people are evil/horrible/unhappy people who just hate their jobs and take it out on everyone around them. They then kicked me out of the store and refused to replace my dead battery. Leaving me stranded in the parking lot with no way to get home. HORRIBLE Think trying to reach Customer Service will help? WRONG. I spent 5 hours attempting to reach regional managers, and corporate numbers, and customer service lines, AND ALL YOU GET IS THE RUN-AROUND. You can't get ahold of anyone. It's an intentional maze and labyrinth which essentially makes it impossible for complaints to be addressed. *******Oh yeah, and when I finally got ahold of the Regional Manager: -- ---ELADIO LUIS --- HE LITERALLY HUNG UP ON ME WHILE I WAS VOICING MY COMPLAINT AND MADE IT IMPOSSIBLE FOR ME TO REACH HIM AFTERWARDS.******* Auto Zone is SO unprofessional. They have no Codes of Conduct that they actually enforce or any principles/ethics that guide this company. There are no repercussions/reprimands for horrible employees' behavior. From Top to Bottom, this Company is just plain awful and I will never give them a single cent of my money ever again. Auto Zone has ABSOLUTELY ZERO "Enforcement & Accountability" as a business and they ought to be ashamed of themselves for the way they run this organization and treat customers. Horrendous read more

This store NEVER has anything in stock. We always end up having to go to the one off of El Camino. We have gone here numerous times and nothing is ever in stock. read more

Best Autozone experience I've ever had. Asked if I needed help, then the part numbers grabbed it for me, and checked me out all under 3 minutes. That's what I'm talking about! Efficient team over here! read more

This location gets really busy and there is not much in terms of service. We did get what we needed, but the line was extremely long and while they did have a lot of staff working they were all doing other things and unable to help. Good option if you need something desperately in the area, but not one of the best locations. read more

This is a small AZ but I see that they will be moving across the shopping center to a bigger location. The prices are good, the employees are ok I just wish they had a bigger location. read more

John was extremely helpful to my wife.who was out in the rain with broken wiper blades. He even went the extra mile buy installing them for her. Great customer service. read more

go anywhere else there's an o riley's down the street and you'd save more time than waiting for anyone to help you at auto zone.

This place is horrible. The manager Macario H. Is completely rude for no reason. I ordered brakes from this place a month ago and bought the front brakes as well as the back brakes. Only reason I bought and took front breaks is because I was told that I would get the back brakes within two days. I got the runaround for the whole month. They still don't have my brakes. And refused to give me my money back. The worst part is this mans behavior towards me when they were the ones in error. If I were you I would take your business elsewhere. The man wouldn't let me get a word in and wouldn't give me the contact info to make a complaint to his boss. WORST. SERVICE. EVER. Please save yourself a headache and go to the next nearest one. read more

AutoZone - One of the items they refuse to refund - Auto Parts & Supplies Near Me - Oceanside, California

Stopped in this morning (A Sunday!) to buy a battery. In the store for about 6 minutes. Battery installed in 5! Great staff! Great service from Manny! Thank you Manny & Auto Zone! read more

Daniel was so nice and helpful! He was so helpful when it came to picking out the right windshield wipers for my car and even installed them for me and took all the trash. read more

IF I COULD GIVE MINUS 5 STARS I WOULD. *TLDR; this rude Autozone doesn't know how to change a battery under 45 minutes** I have never been so utterly disappointed as a consumer in my ENTIRE life. I, a VW owner, went to turn on my car this morning and my battery was dead. My husband and I went to Autozone to have our battery replaced. We are from out of town and figured a quick trip to Autozone before our beach day would be simple! The first individual was telling me how much he hated VW proceeding to tell me he didn't know how to change a battery. The second individual, Tuba, spent 45 mins CHANGING A BATTERY. From "not having the right piece" to continuing to complain about my Jetta to other employees who came out to inquire why it took so long, I have never been more horrified in my ENTIRE LIFE. The employee who WORKS AT A CAR PLACE needed my husband to help him. I can't even. read more

I bought brake pads at the vista store yesterday but when i was almost home I remembered something I also needed so I stopped in at this location as its by my home. Two guys, Aaron and Marco I think was his name both greeted me with how ya doing boss? then proceeded to help me with what I needed. That was cool. Autozone has some great customer service. read more

Worst. Service. Ever. I arrived at Autozone needing a new battery because mine had died. I give the worker my car information and she looks in her computer system to see if they have any of my battery in stock. She says they have one in stock, based on their system. She begins to look around.. literally walking aimlessly around the back. There was NO organization in the store, she had no clue where the battery was. She even has her coworker help her look for the battery. I am not even sure how they organize or inventory things at this particular Autozone but it was very clear they have a very disorganized way of running their store. Other customers were watching along and laughing, because they could not believe it either. Finally, the worker comes up to me and says "Sorry, it's actually not in stock." So their system says they have one; however they couldn't find it. So I'm standing there, seeing if she will have another solution... finally I ask "Can you see if another Autozone in town has that battery?" And she says "Oh yeah we can do that." Okay?? I'm glad I'm helping you do you're job here. She finally tells me the Autozone a few miles down the road has a battery. So I ask if I can use a battery charger to have my battery charged (my car has to get jumped or the battery has to get charged for me to turn it on, because the battery died on me). She says yes, and once again begins looking everywhere for the charger.... finally after she can't find it, and after I've been seeing her look for it and not find it she says "our battery charger is actually broken right now." At this point I'm not surprised that she lied and simply just couldn't find it in the messy store. So I have to take an Uber to the other store, buy the battery, Uber back to this original store where my car is, and I ask the worker if she can install my battery. She has the audacity to say "Why didn't they install it at the Autozone you bought it at?" What?!?!? Because my car is HERE, because you couldn't find the battery, and then you couldn't find the battery charger for me to start my car! I simply said "My car is here... the battery is dead." She then calls on her coworker to install the new battery. Absolutely HORRIBLE customer service and HORRIBLE organization skills. Whoever is in charge of this store needs to get it together. 0/5 stars. DO NO go here for any issues. Go to O'Reilly's or another Auto Shop. This place does not care about its customers. read more

Terrific service! Joe and Jesse couldn't do enough. Picked up a battery for our suburban and they installed. Great service! In and out of there in less than 30minutes read more

Super rude and not helpful. I asked about parts for my car and what would best suit my car. Instead of attempting to help, the worker just told me "just order it instead of wasting our time" I don't remember the worker but I just taken aback from the rudeness. im not sure if he was having a off day, but I hope this doesn't happen to another costumer. read more

Very knowledgeable young man Aaron guided me in right place and right parts for my car. Thanks customer service too notch

I needed to a new battery for my car tonight and Auto Zone was packed. There were only two cashiers and they did a great job of helping customers and moving the long line along smoothly. One cashier in particular I felt went above and beyond. Christian assisted me in finding the appropriate battery, as well as offered to install it for me as well. I knew he was busy, but he remained calm, with a positive attitude and used his time efficiently. He installed my battery for me, I even offered a tip which he refused politely. What a gentlemen! I love when I receive EXCELLENT customer service. It puts my faith back into humanity. Thank you Christian!!! read more

Customer service is great...if you can ever get to the front of the line. You will stand in line for 10 or 20 minutes while the employee at the register talks with the guy about what part he might need for his car when he has absolutely no idea... Sharing the customers screen while they watch YouTube video of some guy fixing a car trying to figure out what parts they might need. When I ask from the back of the line politely "is there anyone else available who could work the registers?" This employee says "no not at this time" while simultaneously another employee arrives from behind a wall of parts saying "hey man why didn't you tell me the line was getting long". To which that second employee proceeds to do the exact same thing with the next customer in line about what battery he needs for his car and then leaving the counter to go search for this battery while the rest of us wait in line. Finally I put the parts I wanted to buy back on the shelf and walked out. They lost a profitable sale...again...and a customer. This is just my latest bad experience here. Sad because this is the closest auto parts store to my house. Now I just go down to O'Rileys off Oceanside Blvd. read more

I have always loved AutoZone stores when it comes to meeting my DIY car repair needs. I first started learning to fix small things on my own car when I was in college, and I've never found an AutoZone that has been disappointing when it comes to the assistance they're willing to offer. They use a similar computer system to other big name car parts stores, where you tell them what your car's year, make, and model and they pull up which part is appropriate for you. Unlike some stores I've been to, they've never been wrong at AutoZone (I hate having to return parts because they've been sold to me in error...or worse yet, recognizing that they've given me the wrong part in the store, and having the awkward experience of having to hand it back to them and tell them that they've given me the wrong part!). This particular AutoZone lives up to the high quality and expectations I've come to expect from the AutoZone franchise. The staff always greet you when you walk in, and they're knowledgeable about the parts they sell. Some of the more seasoned employees will even know which parts to get without even having to refer to their computer. My battery was giving me trouble, and I took it in to this store. They offered to check my battery for free (I believe this is something they do for free at all locations), and I realized I needed to replace my battery. They were able to recommend a battery that was both reasonably priced and high quality. They also took my old battery and recycled it for me. Some parts will have a surcharge when you buy them. This simply means that if you purchase a new part, they charge you a fee that you can get back by bringing in the old part to be properly disposed of. This is a great incentive to get people to bring their used vehicle parts in so they can be safely disposed of without the threat of environmental contamination. I've paid a surcharge on many parts, including batteries, but once I've changed the part out and bring in the old part along with my receipt, they've refunded that surcharge to me without question. If I had to recommend a solid, reliable, consistent DIY car parts store to anyone, it would definitely be Auto Zone! read more

I like to give a big shout out to Jesse at the autozone I went in today looking for some windshield wipers and he knew it he asked me for help and he got me my size of my Winter wiper got me in-and-out that's what it's about and not only that as I went outside he asked me if he could install AM and he did oh my gosh what an extraordinary day and it was my honor to meet this man and and this guy made my days very extraordinary that I'm happy so I'm yelping it fantastic job Jesse keep up the good work I Jesus Christ number one amount read more

Christian and his manager (Luis?) we're very helpful in assisting us find the right oil and cabin filter for our car. Both were very professional and patient. read more

I called on Saturday to order parts for my rear passenger tire, I gave them exactly the part name I needed, told them I needed 2 of each tie end rod plus adjuster, and a rear passenger control arm upper. They said it would come from LA in a day. The next day I picked up 1 tie end rod, no adjuster sleeves, a control arm. Had to drive around for the second, then was told they can't order adjusters so first guy had no clue what he was doing. I got to mechanic on 3rd day the part was for a front tire!!! I lost 3 days. I will stick to online ordering from now on, never going back except to get my 300 mistake money. read more

Excellent customer service and ever so helpful. All associates are so friendly and willing to go out of their way to help you. They helped me install new windshield wipers I bought from them and found the right ones for my car make and model, then showing me all of my different options. Very pleasant experience. Also been here to have my battery checked a few times (over a number of years) and they have always been helpful and quick. Not to mention great competitive prices! Definitely recommend. This is my one-stop shop for all my automotive needs. read more

I run an autoshop here in Oceanside and I have to say hands down this Autozone has the absolute best wholesale service I've ever experienced from a parts store. Paul, Jason, Adrian, Mark, and the rest of the crew do a fabulous job. I always get the right parts, on time, every time...and I never wait on hold. The regional sales rep is a complete air head but we all have a good laugh after he leaves and get back to work. Whether you need a light bulb or parts to rebuild your engine, this place is the place to go. Cheers! read more

Great customer experience. The employees had very good knowledge with my vehicle. The had my part in stock. They also tested my battery for free. The parking is very busy a little hard to park. But its ok its worth the time to park when you know you have great service read more

AutoZone - Auto Parts & Supplies Near Me - Oceanside, California

Merick was so nice and put the bulbs in my headlights and running lights in the rain! Thank you for your kindness and the great integrity in your work. read more

Came in to borrow a tool to take off a lug nut that is different than the rest on my wheel. Andrew went out with my dad and I to make sure we had the correct one that would thread on. It was quick service and help I appreciate. We were in and out in 10 read more

So on my previous review I learned that customer service isnt arbitrary or objective it can change daily like confidence. I was completely done with this place and wanted my money back. The store manager stopped everything he was doing and gave me my returned product for free. Thats not the reason why I decided to make this autozone my go to spot for all my auto parts. The fact that the manager chased me down and asked simple questions of how we can keep.you as a customer. This place is worth my money and I will recommend this place to friends. read more

I went to Autozone because my check engine light came on and I needed the code read. Marco was very helpful. He walked me through what to buy and provided suggestions. I will return for my future auto needs. read more

Poor customer services tonight. Anthony was so disrespectful. I think is really sad when people with poor customer services skills have these jobs. read more

This establishment used to have employees that cared and knew what they were talking about. I'm not sure when, but within the last couple years the tide has shifted and it is not as it used to be. I would not recommend spending you money here, go west and head to Oreilly's. Cheaper and more competent. read more