I just had a prior issue with the advance in my prior post, this one however was very helpful,…read moreexchanged what o needed for the right part and went above and beyond. I see the rating may be low but this store was very helpful to me and I'd highly recommend.

I'm not going to say management, because I don't know if this guy was a manager... But the lack of…read morerespect for customers is ridiculous!!! I can't go return anti freeze because my mechanic realized that I really didn't need it in the first place. The employee gives me a refund, then proceeds to say if I wasn't using why would I detach the house from the "shit" then he tells another employee that's is dumb that I would do that. Hands meet a receipt then throws the pen for me to sign, after I asked "why is he mad?" and I mentioned that the pen didn't have to be thrown... This employee still says, I did your refund but next time I won't!! He was rude for no reason, I would never use Ashleigh then try to return it, and if it was use the can wouldn't have been full... Which he also checked. Not doing business here again! Shane r. Needs a talk about respect

I have been shopping at O'reilly Auto Parts for numerous of years and have always liked their…read morestores and the quality of service they provided. Back in the days I used to shop at their forest park store, it is right down the street from their warehouse, so anything that is not available in the store (window regulators, ngk spark plugs), can be picked up right at their warehouse center. Now I have been shopping at this location and while coming into the store today, I was greeted by the manager (Dennis), he asked me what I was looking for and put me in the right direction, as I was checking out told me about their free rewards program that I was unaware of. These guys are always about good customer support and generally can answer any question. If you have battery issues, check engine lines, or need a jump, these guys can help and do it for free, except for parts. I highly recommend this store. [Review #171]

The WORST O'Reilly I have ever been to in my life. The store manager is BITTER and NASTY she went…read morelengths to get my car towed after I explain to her I was in a car accident and have a concussion. She is not a real human being and it's actually giving racist. I complained to corporate but I'm sure they won't do anything so I'm going to do everything in my power to stop business here .

--Location/Parking-- One of the few auto parts store along…read morethe main highway before it goes into the residential area. There parking along the side of the store and along the main entrance. I entered through the street with the traffic light so I parked and entered along the side entrance. The side entrance would have the cashier along the right side. --Ambience-- Standard auto parts layout. I was in and out in under several minutes because of how efficient the layout was. --Service/Staff-- Shoutout to the staff member for letting me use the restroom to wash my hands. Early Saturday morning it can sometimes be difficult to find a restroom and a business that would allow customers to use them. --Products/Service-- I grab the O'Reilly brand of oil. It was quick and easy. No issues with their products. --Capacity-- Big open, but not super sized, can holder 40-50 people. Stand auto parts size store. --Overall-- Recommended for your parts needs if you are in the area. Great inventory selection. I had my choices of different motor oil to choose from.

Troy is the best . He knows his product knowledge and inventory. He really listened and understood…read morewhat you need very helpful guy

I have to say this store has been in my family for years! We have always visited this store when we…read moreneed anything for our vehicles and I'm an Advanced Auto Parts customer Forever. On October 20, 2023 I went to start my car only to notice the battery was dead. I called my insurance and got a jump and to my surprise the damn thing went out again a week later. I went to the location near my home off Cheshire and bought another battery. I tested my Voltage and Alternator and all is fine and above the suggested Amps. I drive a 2013 Honda Accord and rarely drive it so although my car is 10 years old, its paid off and in amazing condition. Fast Forward to Late December into the New Year and I notice the battery keeps dying! I'm literally screaming that this is a new battery and my Alternator is fine. I call Geico again, get a jump and head to my destination! Upon leaving, I crank to start, and it's dead again! I'm pissed!..... I get a jump from my brother and my dad tells me to disconnect the battery while the car is running and if the car still operates the battery is faulty! I did this little trick and sure enough It was the battery! Now my father made his remarks about getting batteries from Advanced Auto (which I now know) but the reason for the 5 stars is the Associate. I don't think his name is Welby as that's what's on the receipt but he was a Hispanic man that worked the evening of 1/6/2024. I want to say Jesus but I could be wrong. This man serviced the entire store, exchanged my battery for a new one, installed it, changed another customers windshield wipers and helped a customer install new headlight lightbulbs. He did this while going back in the store ringing up customers. He was the only associate there so If corporate sees this, Please give this man some help! His ability to remain patient yet service our needs was remarkable! One thing I notice about this store is it generally changes staff a lot. If anybody sees this go ahead and offer this guy a good position or lead role because he is really adding value to this store and helping a lot of people!

I went in for a battery and the were difficulties and it was looking pretty bad for me. Welby is…read morethe store manager and he stepped in and got it done and did a fantastic job! This guy is the best ever and he really came through for me when I needed it. This was not easy at all and I could not have done what he did. I am so proud to have this be my parts store and you have earned my business forever. Welby, you are an amazing Manager and you are a blessing to me, thank you very much good Sir!

Matt and his staff always provide excellent service when I visit. They treat me just like family…read moreand it is always a fun experience! Nick is exceptionally brilliant about all the hi tech parts of my car and always gives me great insight on how my car works. All of Matts Techs are very talented and careful each time they service my car. I wouldnt go anywhere else to take my car. Go by a see them today, you wont be disappointed!

I came for oil change.... I didn't ask for vehicle inspection ,they called me with long list…read moreemergency repair and told me is gonna cost me $1300 . I have my own service I know what was done, my car is in great shape. I was so mad, how you can trust anybody these days.

After recently buying a used Crossrtrek with 108k miles, I knew that it should have the fluids…read morechanged. Not wanting to risk taking my Subbie to a fast-lube joint where they race you thru, I searched out a specialist. Luckily, I clicked on Subaru Bob's reviews. Bob Gleason has a passion for Subarus. His shop is not fancy like some dealerships, but my vehicle was serviced for about half of what I would have been charged elsewhere! I also received some excellent car advice. God bless Subaru Bob.

I called for advise about my 2014 Outback's audio amp last week. Subaru Bob walked me through how…read moreto order a $900 dollar part online for $95. Then he explained how to swap it out! I am new to the Subaru community and will only go here for all repairs in the future. I have some friends that also own Subaru's and have referred them to Bob as well. Thank you Bob!

I ask to buy a battery and have it installed in a 2012 RAV4, and he says it requires professional…read moreinstallation, so they can't do it. I ride right down to AutoZone and they do it with no problem. So lazy.

I went in there to buy a battery and they had a sign advertised as free testing, free charge, and…read morefree installation for Die hard branded batteries ... I paid $160 for a battery for him to tell me that I needed to buy the more expensive battery for them to install and then he fed me some bullshit excuse on how they aren't qualified to install batteries on a newer vehicle I have a fucking 2016 it's 2021 ....

We stopped in after going to Ace for some auto accessories. Unlike Ace, the team at Advance Auto…read moreParts was friendly, informative and very helpful. Deminicio ( Sorry for misspelling) was about to have his lunch and he stopped to help my son with his questions and took him outside to help with the car diagnostic. He was very respectful and polite. Advance Auto did not provide the rekeying service we needed, however, we ended up buying a couple of accessories for a great price.

Went here to get a new bulb for my car, and the older lady who works here was a prick from start to…read morefinish. After looking up the part, we walked to the aisle and she told me it's cheaper to buy a two pack. Josh: "I see, so it's $28.99 for a sin--" Lady: "Um, that's the price for a single." Josh: "K..." Lady: "And see if you do the math, you'll see it's around $58 for two if you buy them individually, which is more than $50 for the two pack." Dumb, but anyways that's not that bad. Then at the counter, she gave a disgustingly condescending "You'll come back to see me when the other one burns out." My f'ing goodness. Why not give a kind "I recommend you buy two because chances are the other may burn out soon also"? To my favorite condescending prick, if you're reading this, do you not see how this is the proper way to talk to people?

Not professional company at all they don't have their address correct on the web site and they…read morehave employees driving company vehicles and abandoned personal cars left on site

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