I went in looking for basic supplies and left very disappointed. Something as simple as windshield washer fluid was a problem for them to look-up. They did not even try to help when I needed coolant for my truck. They seem to not care about the customer and it was not even busy. When I did check out the register kept crashing and that took three (3) separate attempts to get it to a point where I could pay for the bad customer service. If that wasn't bad bad enough they somehow forgot to bag some of my purchase & when I went back to get it the experience was not better. I gave up and went to O'Reilly where I got excellent service from Jose! read more

This auto zone is great! I went in looking to buy a new light for above my license plate. Ricardo was so helpful and even helped me install the new light. They are also taking great COVID precautions. read more

I stopped off here on the way home from work with a bad battery. As I walked in the front door I was already approached and asked what I needed. The gentleman (think it was Nicholas, but I waited too long to write) was proactive and attentive as hell! His tenacity in getting me up and running was incredible. He was from Orange County. What a beautiful example of customer service. If we experienced this level of care from businesses on a regular basis we'd live life so stress free. God bless him!! And he needs a raise! He was sweating! read more

This place is amazing! A shout out to Michael for all your help with replacing my battery. The customer support is top notch! I will always come here! read more

The staff here is very helpful and friendly. I was helped out by Ricardo. He was very informative and made sure I got the correct part I needed for my car. I would definitely recommend this location for any car supplies or questions!! read more

I appreciate the help nick from LQ auto zone was able to give me in less in 15mins , while the auto zone in Coachella gave me a bunch of nonsense in 30mins. He placed on hold 4 times but boy I didn't give a dam because he got the job done with the greatest customer I could've gotten! Thanks nick for your patience and service ! read more

This is one the best business in Valley: located in La Quinta, CA AutoZone should be model for all AutoZone in all USA. I would like also to speak specially about Jorge Aquino, who went extra miles to help me. Jorge has vast expertise, stellar customer service, he was patience, and courteous: is what leaders are made from. He made recommandation which made sense for my car, and also pass extremely important info with regard to taking care of my car in the future. I'm a very satisfy customer, and I'll recommend to all my friends, and family to AutoZone because of Jorge. read more

These guys rock! Nick, the manage is always on top of things, and willing to go out of his way to accomidate customers. I used to think he just liked me as a customer, and thought I was a cool guy. When I am in the store I see Nick is that way with every customer he works with, and he makes them feel relavent, gives them his full attention, and fully accomadates any auto needs they might have. He and his staff are also extremely knowledgable. They give good, suggestions for any problem you might be trying to work out. The store is consistantly clean and well stocked with a vast selection of items to choose from for you vehicle. I would reccomend going to our outstanding, own La Quinta Auto Zone, for any of your auto's needs. Thank you for reading my review! read more

Michael at auto zone was wonderful in helping my daughter switch out her battery. It was another great experience at auto zone. Thank you Michael you get 5 stars read more

Went in for something basic like a socket wrench, I have no experience with cars. Asked for help and then they told me help myself. I have no clue about tools. To be honest I was just disappointed on how much customer service is lacking :( No stars if I could. read more

Short Story - Went in for a battery and received the most bizarre and oblivious lack of customer service that i have ever experienced. After 20 or more minutes of being forced to wait i finally just demanded a refund and left. You lost a newly local customer for good. Learn how to deal with customers, your costing your business owner money - you know, the money that pays your salary! read more

On the way home on day my engine light came on and I called these guys and they said bring it in and they'd hooked it up to their diagnostics and see what it says. They printed out a list of parts that needed replaced. This included all options ranging in price. Then they steered me to a filter spray that could be all I needed. I left $12 poorer, and with confidence these guys wouldn't try to rip me off. read more

hi i came in recently and needed help finding the right coolant ... michael was so helpful!!! very grateful for his assistants... the service was excellent!!! thank you!!! read more

Miguel was friendly, helpful and explained the difference in the windshield wipers they sold. He installed them for me too. Great customer service! read more

Friendly and helpful staff. Helped me install my wiper blades. Now that's customer service!

This place is great. Enrique was incredible and helped me find exactly what I was looking for. He definitely went the extra mile and I was very appreciative. Awesome service! read more

I love these guys. Love Autozone! Thery have always been there for me, and my cars. Great customer service, excellent prices. Thank you Julian! read more

Very poor customer service I came to return some brake parts that I didn't end up needing they had already closed out their cash register more than a half hour before closing time and told me I had to come back in the morning read more

Michael .S. was super amazing ! He helped me with my battery in this hot dessert !! He really took the time and really made sure everything with quality. I am very thankful ! He's a really good guy which I discerned. He could of gave up due to how hot it was and how my bolts were just not corroborating. Thank you Michael ! Thank you for taking the time and I'm sorry to keep you in that hot heat!(: It's nice to have people who care. read more

I went in to this Autozone simply to look for oil for my new car. As I was looking for oil, I was approached by a very nice gentleman named Lee Smith. He was very knowledgeable and extremely polite with all information he gave me. He told me about a great deal going on and saved me money in the process as well. Thank you Lee for a very positive experience and taking a mundane activity and turning into a joyous and smile filled activity. read more

I went for diagnostic after seeing online. Got there and they told me they did not offer that service. I explained that there website says they do and I got that zombie look.... website should be up to date! read more

I almost look forward to car problems because Autozone guys are there to help!! Today Julian, a very nice young man helped me with diagnosis and battery exchange. He Knows cars! Obviously he has a great dad, learning much of what he knows by hanging out learning from him. Thanks AutoZone for only hiring the Best! read more

My battery died while I was at Radio Shak. They were so sweet. They even helped me replace the battery right there in front of the store so I could go home. 5 stars from me. Thanks guys! - Brandy read more

This Autozone went above and beyond to help me with my delema. They were polite and very helpful. If they didn't have the part they ordered it and it would arrive the next day. I called O'Reilly auto part they left on the phone for 20 min and still couldn't help. If you car parts I recommend Autozone LQ. read more

The customer service at this store is incredible! Nick demonstrated in living form the meaning of sacrificial service and willingly went above and beyond the call. I was on vacation in Lake Arrowhead area where my car died on me with no notice. Upon having AAA tow it to a local repair shop I learned that my car battery was completely dead and that I needed a new battery. I told the repair guy that my duralast battery was purchased from Autozone and that it was still under warranty. The repair shop guy said that he could not help me with my warranty and I had to speak directly with the store to see if it could be honored. I called the La Quinta store and spoke with Nick, the assistant manager. He was so helpful and found a way for me to get a new battery and bring my dead on back in when I came back home. Buying a battery from this company is amazing as the warranty is 3 years and they put it in for no charge if and when the battery fails. In the Extreme Desert heat this is known to happen often. Thanks again Nick for your incredible service! read more

I was 8:35pm and my battery died about a block from the store. I called and the store closed at 9:00pm. I walked to the store, Jose R. let me use a mobile handheld jumper so I wouldn't need to carry the battery, went to jump the car, drove it to the store, they gave me the tools to disconnect it, they tested the battery, it was dead, I needed to buy another one (I didn't necessarily like the raised price), I was able to change the battery and was on my way in about 30 minutes. Jose R. and Alonzo D. went out of their way to help and trusted me with the tools. Thanks guys!! read more

I've always had a great experience, and service with a smile. I needed wiper-blades today; Melissa A. explained the different choices so I could make an informed decision, then installed them for me!!! I'll definitely frequent here again! read more

Stopped by Auto Zone in La Quinta, and as usual, they are very helpful!!! Enrique helped me change a tail light even though they were very busy, thanks!!!!! read more

Took my auto battery to this location because it needed some "charging". As soon as I walked in some guy in a grey shirt was stading behind the register just staring lol I tried to ignore it and looked around for somebody (else) that looks friendly and ready to help (Some weird vibes were telling me to skip this guy. Too bad I didn't get his name. He was short, hispanic with an accent), but then he asked 'May I help you'? I told him my problem. We went outside with his hand-held computer that reads batteries. After diagnosing it, he stated that the battery was good and that I must have another issue such as the starter. I asked him for a print out of the results. He said he needed to go inside and get another machine that works lol. As I waited for him, I noticed he went on to help other customers. I go inside to see why I am waiting. He said he was also waiting. For what? I dont know. At this point, I am so overwhelmed that anything else he said was irrelevant and excuses or so I felt. It was hot outside so I thought maybe I was just being irritable and impatient, but I couldn't help and display a little irritability. Lisa, another employee, was near and started asking me questions. The other guy just walked away. At first, I thought to myself "She cannot help me!" But she did seem sincere and displayed sympathy. So, after asking me some questions, she suggested that I simply charge the battery at no cost and take it from there to see if it's the battery or another issue. She said the process would take approximately an hour. When I came back from nearby shops, the battery was already installed in my car and she said that it was all I needed -a charge! I knew it! Lol Sure enough that was all. Anyway, Lisa was great. I'm glad I didn't listen to that weirdo guy that I first dealt with. Just wanted to say that Lisa's attitude made it all better. Even if she didnt have all the answers, her postive attitude and willingness to help and seek answers was refreshing! read more

I went in to order rear hatch window supports for my 06 explorer. I waited in line until it was my turn. While he was looking up the parts I needed, he answered the phone and looked up parts for them while I WAS STANDING IN FRONT OF HIM! He said he didn't have the parts but could have them Monday. He called Saturday to let me know they had arrived. I stopped to pick them up on Sunday. I waited be hind a guy buying a battery. When he finished with him I asked for the parts that were ordered. (and paid for) He told me he could not help me. He had to go look up parts for the other line. I asked him to please give me the parts that I could see right behind him. I told him they were already paid for. He said no, directed me to the end of the other line again. I said I would wait in the other line. Just not for the parts, but a refund. He agreed. I waited, he asked was I sure I wanted a refund the parts are right here on the counter. Needless to say. I got the refund and asked to be removed from his preferred customer list. THE LAST TIME I WILL BE GOING INTO HIS STORE! read more