Bought a car battery that failed Returned to the store and…read moreBenjamin retrieved and replaced the battery in 113 degrees. Unexpected great service. Thank you.

A well organized store with helpful and knowledgeable staff. I've been there twice, was greeted by…read morestaff immediately and brought right to the products I needed. They make it very easy.

Our truck battery was dead and I believe his name is Tim, older gentleman, with long hair, went…read moreabove and beyond to help us with our battery. Not to mention he was the nicest and most courteous man. He helped us with all our needs. If you go there I hope you get to experience him and his professionalism. THANK YOU TIM (?)

Had an issue with my car had to take it to the car dealer. The car dealer said the battery was bad…read moreon a brand new battery. Brought it into the store they tested. It said it was good but knew I was gonna get a hassle from the dealer and replace the batter for me under warranty what great service

I was looking for cabin and engine air filters today. A staff member, Crystal, immediately greeted…read moreme as I entered and asked me what I was looking for. She then looked up the parts, confirmed the selection with me and then retrieved them. I was in and out in 5 minutes with exactly what I needed! I will go back again! Excellent customer service.

Huge selection of auto related products. Good help finding what you need…read more I needed car care products like finish enhancer.

I needed to recycle some 12 V 7 ah rechargeable batteries from my Home burglar alarm system…read more I found that interstate batteries do this, which I was very happy about because I kept trying to find find a electronic waste disposal, round up near me. Anyway, I went in and asked if they took the batteries. The gentleman said yes they did and then he followed me back out to the car to help me take the batteries in, I had five of them. He started picking them up for me and I figured I would take a couple in and instead he just took them all and thanked me very much and I found him to be incredibly pleasant for not making a sale and doing this task.

Terrible experience. I called Interstate Batteries of Palm Desert before making the purchase to…read moreconfirm they had the auxiliary battery in stock. When I arrived, the battery was already on the counter waiting for me. It was represented as new and looked new, so I reasonably assumed it was fresh and did not test it before installing it. After installation, my Jeep developed serious electrical problems and became undrivable. Once I started troubleshooting, the battery measured only 10.50 volts while installed and 11.00 volts after I removed it. The battery I had replaced was still holding 12.50 volts. I had to have my Jeep towed to the dealership, where I ended up paying over $300 in repair fees to get it back to normal. I was also left without a vehicle for almost a week. When I returned the battery, the person behind the counter couldn't even determine how old the battery was. That's extremely concerning for a battery that was sold to me as new. To be fair, I did receive a refund for the battery, but that doesn't change the fact that I was left dealing with the inconvenience, towing, dealership costs, and being without my vehicle for nearly a week. Very frustrating experience from start to finish. I expected much better from Interstate Batteries and will not be purchasing another battery from this location.

I should have read the reviews before I wasted time trying to reach anyone at this dealership. I…read morewas calling to schedule service but the phone receptionist transferred me over to Hyundai's service writers. That service writer fumbled around trying to find the correct extension to transfer me back to Mercedes. After several minutes, he finally came back on the line and transferred me to someone over at Mercedes (presumably) but it was a voicemail. Left a message but after 45 minutes, I called the dealership back again and asked to speak to an AVAILABLE service writer. She simply just transferred me and I got another voicemail. Forget it Palm Springs Mercedes Benz, it's not worth the aggravation working with you guys!! I called Mercedes Benz of San Diego. They answered the call right away and I was able to schedule service that works for me on my next trip down there. They've always treated me well in San Diego and should have called there first but Palm Springs was close to this home. I've not had much luck ever with Mercedes Benz of Palm Springs. Always disappointing.

This dealership has some of the worst customer service I've ever experienced…read more I bought my vehicle at mercedes-Benz of Ontario.. But being that I live in Coachella Valley, I was looking for a dealership closer to Home well.. They kept my car over 17 days. Did not fix the issue that I had. Took it to Ontario. They fixed it within two hours. Plus gave me a rental. A year later, I'm trying to get an estimate for a windshield repair. I was sent to voicemail over 6 times! I finally get a call back from a Jessica ( great customer service by the way) who tells me she will send me over to service dept. Talk to them and he tells me Mercedes does not have any windshields either here in United States or Germany. Called my advisor from Ontario. They have my windshield in stock and will be replacing it next day. Wow... I will be taking my business to Mercedes-Benz of Ontario, where they go above and beyond to help

I have bought cars there for over 20 years. They have always been friendly and courteous. In…read moreaddition, their service department has always been attentive and prompt when I get there. And if I need a shuttle, they make it available to take me home while they serve my car. Many times I've just waited for them if it's a simple oil change. They go over and above in servicing the vehicle and making sure that I'm happy.

Tried telling me someone installed something incorrectly when there literally the only ones who…read morehave ever serviced my car. Tried to up charge me to fix it said it wasn't under warranty and accused me of taking it elsewhere to get work done. fortunately I spoke to the manger and he was courteous enough to drop it down to a reasonable price. When I shoulda never paid anything to begin with in my opinion. Just bad business

I agree on the with poor reviews. It happened to me too…read more It seems that is the modus operandi of this business. They give you a quote and once you are there they change it. I believe upon seeing the person, he increases the price. I had to pay him half with a card and half in cash. He wouldn't give me a receipt for the cash. Only for the card. I believe that he defrauds the government tax. Why would he do that? He did tell me he would have my vehicle lift kit installed the next day. It took him five days to return my vehicle. I noticed that he would do side jobs from customers old parts in between the new customers for his hispanic buddies or close people. That is why i asked him to return my old parts to eventually trash them. I previously had a lift kit but i went to a bigger size tires. In my opinion, he was expensive and tardy on what he promised. Can't complain about the lift kit he recommended. However, i did find out it was over priced. Maybe because of my address... Go there if you have extra cash or if it convenient to you. It's disappointing for me when people eyeball you and exploit.

Excellent work. I had ORO Swaylocs installed on my Jeep TJ. The job was completed on time for $30…read moreless than quoted. Before the installation my lifted Jeep had a tendency to drift at hwy speeds. There is now a huge improvement in hwy handling! The manual on/off lever works flawlessly. I will give this business more of my business in the future!

Anthony and the crew did a great job with my repairs. Very…read morefriendly and professional at an affordable price. Definitely recommend and will be back for sure when needed. Thanks!

Thank you to the amazing guys at Big O!! We blew 2 trailer tires 50 miles out in the desert. We…read morewere able to make it on 2 spares to this Big O that had our trailer tires in stock! No one else around had our tires available. The closed at 3pm and we arrived at 2:55 pm! The guys had all waited for us. They all came out, quickly changed the tires and we were able to get home. So thankful for good people!