We just recently moved to Hickory and my wife's lease was up on her car. I spent over 25 years in…read morethe business so this definitely isn't what I like to do. We didn't know what we were looking for so I paid a pre visit to several dealerships without her. We never once ever thought about a Subaru until we visited Jim Armstrong and met Mike Abernathy. I always told my salespeople that people buy cars from who they like. Nothing could be more true because we bought. Thanks to Mike and Jim for making this experience easy for this old car guy!

I've been to three different Subaru dealerships with my car including Jim Armstrong Subaru. I've…read moreexperienced great customer service with the other two dealerships. The woman I spoke with on the phone and the service writer, at Jim Armstrong Subaru, were both rude, condescending, and need serious work on their "people skills". This is the result of poor management. When customers are treated poorly, they tell their friends.

I always have a great experience when I go here to have my car serviced. Went for a tire change on…read moremy Jeep and it was done perfectly and quickly

Honest, fairly priced, and quality service. We use them for all 3 of our vehicles and could not…read moreask for a better shop. Added bonus is that they are locally owned.

On a recent road trip my car broke down on the highway about 20 miles from this Firestone location…read moreon a Saturday afternoon. I wanted to go to Firestone because I knew they would be open on Sunday so I called AAA and had my car towed to this location. When I arrived the man at the counter was super nice, he had my car assessed right away, and informed me they would have my car ready that same day. Absolutely amazing! I was only planning to be in Hickory overnight so I opted to leave my car overnight for pickup Sunday morning. They called me Saturday evening to let me know all was good and my car was ready. I picked my car up Sunday morning and there was a different guy at the counter. He was super nice and even showed me the bent pulley that caused my serpentine belt to remove itself. Nobody wants their car to break down, but thanks to this Firestone it was actually a great experience. I highly recommend this shop!

I went to Firestone in hickory today because my dodge ram was overheating I was quoted $565.00 for…read morerepair are they crazy the thermostat retails at $30 and book labor was 45 minutes of course they would roundup to the whole hour took me 2 hrs to drive home because it kept over heating after it cooled down at home it took me 6 minutes to remove and 6 minutes to install then bleed out air in system total time was less then 30 minutes. But I was quoted $ 565.00 what a bunch of thieves don't go there.

Went to get my R1 serviced today and let me tell you about the service mgr Brad Simpson he is…read moreabsolutely amazing he takes excellent care of his customers and his technology on motorcycles is top notch and his technicians are awesome as well so if you need anything and go to great western be sure and ask for Brad

Excellent communication and service by the service department and especially manager Brad. The…read morerepair on my Ninja1000SX was a bit on the difficult side. Although it did take some time and patience, Brad made sure to be in touch with me every step of the repair process with updates/plan/etc. He was definitely good on his word and I highly recommend GW of Hickory for your Kawasaki repair needs.

Buyer beware! They will not refund $$ even if what they sent is defective and will not respond when…read moreasked. I purchased a side-view mirror from this "operation" which was not as advertised and was missing a part needed it to mount it to the car. The technician charged me $75 to take off the old mirror; attempt to mount the A-1 mirror; and remount the original mirror. I made 5 phone calls and left several messages asking for a working replacement. One call was answered, but she hung up when I said my name. So I packaged and sent the defective part back to this contractor asking for a refund of $54. No response and it's been several months.

"One Of The Most Pleasant Experiences I Have Had With Any Business, At Any Time In My Life!"…read more I am not kidding, nor am I exaggerating: I wanted a tilt steering column for my trusty 2001 Ford Ranger. A Plus's point of contact is a gentleman named Kevin. I have been dealing with salvage yards since I am in my teens, and most salvage yards can't be bothered unless you're buying an engine or transmission from them. Not so with A Plus, and my interest in the tilt steering column that they had for sale. A Plus's price was fair; Kevin was very prompt in emailing me pictures of the steering column before purchasing; the steering column was accurately represented in the pictures Kevin emailed me, and the item was packed very well (I had it shipped to my home). Kevin was over-the-top in that he gave me helpful, detailed, instructions on how to install the part. The quality of Kevin's service speaks to a different era when businesses were fair, prompt, and actually cared about their customer's interests. I heartily recommend A Plus Auto Salvage.

Good fast dependable service! Gave detail on how to get help in the town that I'm traveling to and…read morewhere to find the discount tire service in that town!

I was a former employee and I went to get air today and a few of the employees were making fun of…read moreme and just didn't feel welcomed at all there. no one was trying to help me, they seen me pull in to get air. I would NOT recommend getting air at discount tire they call their selves fast paced sure wasn't fast.

Jacquelin is fantastic! Helped us out and even called a competitor when they couldn't help! We…read morebought a new tire and will be back soon for any other needs.

Good Service and good customer support clean shop best price in town for tires and brakesread more

Don't let the humble appearance or location of this shop fool you: these guys go great work, at…read morefair prices, and deliver some of the best customer service around. One year ago I stopped by this shop for a leak repair on my classic car. Henry had me pull into his shop and repaired it instantly, what's more, he didn't charge me a dime. I returned today for a new exhaust to be bent in the same classic car. Henry was out sick, and Danny took car of the quote and the job. I experienced the same service and same care that Henry provided. All questions were answered concisely on how long it would take and how my car would be treated while there (inside only if overnight). There we no subjective "try" statements. The end result looks great, sounds good and fits great. My classic buick has a slight rumble at idle and is dead quiet at speed now, and things are flowing much better. Photos included. I highly recommend Danny, and Henry at Muffler Masters for ant exhaust needs. Thanks Henry.

Poor customer service - I wont be giving them my business -…read more I made an appt to get my jeep inspected for Thursday morning right at 8 when they opened - I got there at 7:30 and watched 3 employees go in around 7:45 - I waited until 8- since that is when they open and went in. 2 of the employees, were chatting at the counter about a TV program - they didnt stop and acknowledge me what so ever. I waited until they finally stopped talking and then said I have an appt for an inspection. The one guy said "our Inspection lady called off sick today - I saw you had an appt, you can come back tomorrow" - Seriously??? if you knew I had an appt, and saw me sitting out there waiting, why not come out and tell me that it wont happen so i can get on with my day - or how about calling me since you had all my info, so again I can get on with my day..........