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    O'Reilly Auto Parts

    1.0 (1 review)
    Open 7:30 am - 9:00 pm
    Updated 2 months ago

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    1 year ago

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    Batteries Plus

    Batteries Plus

    (14 reviews)

    Great place to pickup a battery. With little or no usage…read more Great people to work with. This place is easy to find off 321A.

    I walked into the Mooresville location yesterday with a battery I purchased from this very store…read morejust two years ago--still well within its 4-year warranty. I had already removed the battery from my vehicle and driven 30 miles to return it. Although I'll refrain from calling out individuals by name, I was immediately told that the battery needed to undergo a 24-hour test to determine whether it would hold a charge. Then I was asked, "What do you want to do?" I explained that my truck was stranded and that waiting 24 hours simply wasn't an option. My concern received no meaningful response. Instead, my only choice presented was to purchase a new $270 battery while the original one was being tested. I was warned that if I installed the new battery, it would be considered "used" and non-returnable. I explained that this put me in a no-win situation, and only then was I told I might receive a refund if the original battery failed the test. To avoid being stuck with a non-returnable battery, I borrowed a car overnight and waited for the test results. When I called the next morning, I was told they never actually performed the test because they "have to take the batteries off the chargers when they leave for the night." Instead of acknowledging the inconvenience this caused, the employee launched into a long explanation of store policies and excuses. When I explained that I had borrowed someone else's car because of the misinformation I was given, I received a half-hearted "sorry"--delivered with an attitude that made it clear they didn't care. When I said I still felt I was being misinformed, the employee replied, "I resent that insinuation, and I need to take care of another customer." Then he hung up on me. After driving 30 miles, being misinformed, having my time wasted, being left without my own vehicle, and receiving dismissive and unprofessional treatment, I can confidently say this has been one of the most frustrating customer service experiences I've ever had.

    Rush Truck Centers - Hickory

    Rush Truck Centers - Hickory

    (3 reviews)

    I brought my 2019 Freightliner M2 to Rush Truck Center in 2340 us highway 70 sw for repairs on a…read moreleaking pinion seal and U-joint. They kept my truck for five days, and when I finally went to pick it up, nothing had been repaired. They charged me $669 just for an "inspection", claiming they changed a few fuses that were misplaced -- but the main problem was never fixed. My truck was returned in the same condition I dropped it off, and I lost almost a week of work because of their delay. Poor communication, no progress updates, and no urgency at all. For a company that's supposed to keep commercial trucks on the road, this experience was completely unacceptable. If you rely on your truck for your business, I recommend avoiding this Rush Truck Center location.

    While on a road trip in our RV we noticed we were slightly losing coolant. We got off the road (in…read moreHickory NC) and through internet searches (no help from roadside assistance) we found Rush Truck Center in Hickory NC, at 4:30 on Thursday. Jody answered and asked if we could bring the rig in the next morning at 7. We did and they were able to get us in and found the problem by 10am. Knowing the RV is our current home , they did what they could to get us back on the road as quic as possible. They fixed two coolant hoses that apparently have been rubbing against the engine for years and finally wore through! We were back the road by 2pm. Yes, engine trouble is scary and Jody & his staff were VERY accommodating and professional. I highly recommend Rush Truck Center, Jody and his staff if you find yourself in need of Diesel engine repair in the Hickory NC area!

    O'Reilly Auto Parts - autopartssupplies - Updated May 2026

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