On a recent road trip my car broke down on the highway about 20 miles from this Firestone location on a Saturday afternoon. I wanted to go to Firestone because I knew they would be open on Sunday so I called AAA and had my car towed to this location. When I arrived the man at the counter was super nice, he had my car assessed right away, and informed me they would have my car ready that same day. Absolutely amazing! I was only planning to be in Hickory overnight so I opted to leave my car overnight for pickup Sunday morning. They called me Saturday evening to let me know all was good and my car was ready. I picked my car up Sunday morning and there was a different guy at the counter. He was super nice and even showed me the bent pulley that caused my serpentine belt to remove itself. Nobody wants their car to break down, but thanks to this Firestone it was actually a great experience. I highly recommend this shop! read more

Took Tundra to have it serviced and tires rotated. Requested that the spare was also rotated in. After being flagged over by the technician and told the spare wasn't the same, I said, just to forget the rotation all together to the technician... When time came to pay, the disingenuous sales associate Jimmy insisted the rotation happened, which it did not. I was charged $275 (which included a 15% discount for using my Firestone card) for the oil change, and new filters, plus a tire rotation (which never happened) ?...They must be crazy!I was standing at the observation window during the service, precisely because I wanted to make sure my request was executed. Long story short, I believe Firestone is more concerned with servicing fleet vehicle it has contracts with, then servicing the local community. I will not ever go there again, and will discourage anyone I speak with about my experience, and to go elsewhere...Took my Lexus 470, which has similar oil capacity to Strickland brothers and was charged $90 (with a coupon)! that makes way more sense. read more

Cory Scott!! You and the crew are amazing!! Was in town in a rental car.. Bad tire!! You took my call and while most in the area said it would be hours or appointments only, you got me right in!! Knowing I was traveling and in a hurry, your team went right into action and I was in and out within the hour!! Thank you for your outstanding service!!!! read more

Firestone Complete Auto Care - Tires Near Me - Hickory, North Carolina

Great service ... Sean thanks for caring They got a new tire on our jeep and on our way. read more

Transparent about options, very personable, and was able to fit me in as a walk-in. Would highly recommend.

I am always apprehensive about taking my car to places like this. I normally take my car to my mechanic, who is a family friend. His equipment is not functioning, so I took my car to Firestone in a pinch to get an alignment, balance, rotation. I feel it's challenging to trust places like this based on past experiences with similar places. Pros of this Firestone: The staff was very kind. They are very time efficient. Pricing is not bad. Cons: When I left, I didn't go far to get back to work, and everything seemed fine. On the way home, which takes an hour, and I get up to a good speed, the tires were so loud and there was an almost banging sound. A notification came up on my dashboard telling me my tires were under inflated. I called Firestone, and was placed on hold for 10 minutes. Meanwhile I'm driving, going to lose cell signal soon, and feeling super tense that something serious is wrong with the tires. Finally the guy comes back from having me on hold, I explain the situation to him, and he says I can come back tomorrow to have them check it out. I asked if they check tire pressure, and he says they are supposed to. . The ride home was super intense. I will take my car to them to have them fix their mistake, but I will never, ever take my car to another Firestone. Negligence can lead to something serious, and I do not appreciate such a mistake. Clearly these guys don't take other people's care and safety seriously. Avoid! read more

I took my car to get my tires rotated.Not sure of the exact date .But it was short time later.I lost my Hubcap.Im thinking mayb it was not properly put on tight.I called store Manager Jimmy& He said no worries& He would try find me another Hubcap.So he took my number & Called me when he found me a Hubcap.He called me and said he found me one& It was Brand new.He was very Understanding& Kind& Made me fill I can Trust Firestone.Thanks Jimmy !I will be back. read more

Absolutely disgraceful! They took advantage of a young girl who isn't mechanically inclined. Her car's brakes were acting up and they did a "diagnostic" which said she needed a coolant flush, oil change, new tire and new brakes. I did the coolant less than a year ago so I know that wasn't necessary. She paid $1200 for the car to act up again the next day. When she called back they said it'd be $110 for another diagnostic after just having it there a day ago! I called immediately called them after hearing this and the diagnostic became a recommendation and not a requirement. Then they want to charge nearly $300 to change a $75 sensor! I didn't know it cost over $200 to put a car on a lift. This place should be ashamed of how they conduct business. This is the exact reason so many people fear bringing their car to a shop to be worked on. Firestone will not be receiving any business from me, my family and my friends ever again. read more

Had a puncture during our stop here in Hickory on our way to Florida. I had to plug the tire the night before. Folks at the store made sure to safety check the plug and make sure we were safe to continue our trip. This understanding and safety check performed by Torry was greatly appreciated. No up-sell just pure honesty and kindness. I highly recommend this shop!!!! read more

If I could go lower than 1 star, I would. They'll try to get every penny. Call them out if you want a better price and go somewhere else if they're firm. Of course, if that's not bad enough, they'll even provide a nifty excuse for why it's taking 2+ hours to change the oil. Saying you don't have what you need to do what you said you would do, makes you look bad. Especially because I made an appointment hours in advance. Nice try, by the way, offering the next oil change for free. That probably would've worked on someone who hasn't consistently experienced a disturbing lack of customer service while experiencing an overwhelming amount of attitude from the dude standing there making excuses. read more

We had a low tire pressure warning on our way home to Raleigh. A can of fix a flat didn't work and these guys were the only tire place open on a Sunday afternoon. They graciously helped us even though they were going to close less than an hour after we arrived and there were several people in line ahead of us. They were able to patch our tire quickly so we could make it home safely. They were also kind, friendly, and knowledgeable. I'd highly recommend them. read more

I always go here for tires because I travel a lot and there is usually a Firestone near the highway. I know the tires maybe a bit more but it is worth it because I have had 2 flat tires on the highway and drove into the nearest Firestone- my records were in the computer and the repair was free or minimal. This particular location is great- the manager is friendly and gives me pricing up front. I had a problem with one tire I purchased- losing air. After going in three times for a free air refill, the guy noticed that my axel was bent. Additionally, they are accommodating of my work schedule, with good hours. read more

Wonderful service-always reliable. Tired, oil change, alternator, etc they do it all at reasonable price and quickly. Also right next to Starbucks so you can grab a coffee while you wait! read more

I took my car here to have them diagnose a mysterious noise that had developed during a long trip through the mountains. This sort of situation is frequently an invitation to be cheated, but in this case they spent two hours checking over my car (including a rotation of the tires and two test drives) only to come to the conclusion that my tires have worn unevenly. They assured me of the cars basic soundness and recommended I take it to the dealer back home to address the probable warranty implications. They charged $0 for their time and trouble, didn't try to sell me anything, and were extremely friendly. This was exactly that for which I had scarcely dared to hope, and I offer my strongest endorsement of this establishment. read more

I usually get pretty good service from this location. However when I went in today I stood in the front lobby for 20 minutes and no one came out to service me. The person that usually works the front was out in the repair shop and looked over several time but never even bothered to come out to the lobby. I went to NTB down the street and was greeted as soon as I walked in and received great service. read more

You name it they did everything in the book to botch the replacement of my radiator and thermostat. Over charged, severely late and even created additional problems than I had before I took my car in. My check engine light came on about 15 minutes after I left and had to take my car into a different location to find out what was wrong. Also, never had a problem with my transmission before and now all of the sudden my transmission is slipping. Wished to God I never took my car here. read more

I thought I was going to be stuck in Hickory with a flat tire, but Nikolas and Bradley graciously fixed everything even though I walked in 5 minutes before they were about to close. I am so grateful I was able to drive home safely tonight (about an hour drive)! read more