I just went to get an oil change and inspection here. Inspection was 13.60 and was quick and easy,…read morebut they definitely tried to charge me 170 for an oil change. Bro said "it's gonna be a lot ", then his coworker told me "it'd be 103". He walks back in, quotes me for 170 because "it's a german car" (it's an 09 VW Jetta) and I told him no. They screw the oil cap back on, do the inspection, I roll out to Firestone next store and they're doing a full synthetic rn for 75. Definitely don't do an oil change here, bro was trynna commission max on me

They are extremely slow and they have terrible customer service! I went with my friend today to get…read moreher oil changed and we sat there for 40 minutes waiting to get her oil changed a woman sat there behind the front desk and didn't say anything to us never asked if we had been helped or anything. When we finally said something they said we would have to wait another 40 minutes before they could change her oil! I wouldn't recommend going to them if you're in a hurry or if you wanna experience good customer service! They are lousy people. I don't like to be negative but we had such a terrible experience.

I have had some work done at Momentum in Morganton a couple of times within the last 9 months: oil…read morechange, oil pressure sensor replaced, serpentine belt replaced, NC state inspection. They were very professional, and the work was done to my satisfaction. What made Momentum stand out and earn a great review instead of a good review for me was for following events that took place yesterday. I noticed a severe oil leak just after taking my almost 16-year-old dog to the vet to be euthanized. A sad day to start and then more stress heaped on with my first oil leak on a car I have had for 7 years - coincidentally just after trying out a new garage that had over charged me and tried to sell me several services that I knew I didn't need. After noticing the oil leak, I immediately took my vehicle back to the garage (new place in town - they still have balloons out front) I had decided to try out with an oil change one week earlier. As I write this review, I have now had 2 bad experiences at the "new garage" and left very unsatisfied both times: both when I picked up my car after the oil change and when I took it back after noticing the oil leak. I then decided to take my vehicle back to Momentum which was the last garage I had work done before the unsatisfactory oil change. I didn't have an appointment yesterday, but they fit me in since the oil leak was severe, and I was a returning customer. Not only did they fit me in, but they also found 2 different potential leak spots. They warrantied one which could have been a result of the oil pressure sensor they had replaced months ago, and they did some deep dive analysis on other potential leak spots, tightening up what seemed to need it. They went the extra mile and restored my faith in a garage. I had two negative experiences at the new garage I had tried out and a bad day in general. Now I know the first place I will take my vehicle from now on. No more trying out "the new place in town". My go-to garage from now on is Momentum. Thanks for restoring my faith in a local business and making a bad day a little better.

This was my second time going to this business- the first time they were going to charge me ~$200…read morefor a workup saying it could be all these issues wrong with the car. Thankfully, I went somewhere else who diagnosed it as a knot in the tire and only charged me $40 for a comparable tire- no charge for "work up". This second time I went here, I was running out of daylight with work and everything and accidentally went back to this place (I couldn't remember the other place I had been to that was good, and ended up putting the wrong thing in the GPS, but figured how bad can it be). Momentum calls themselves a family run business but do not let that fool you. I got two second opinions about my car- and some of the things Momentum recommended I did not need done. Not only this, they wanted to charge me over $2,300 for the issues. The two other places I called and asked said it should be under 1K and to go see them. Thankfully, I was able to go back into Momentum and asked them to stop the repairs. At that point they had already done three tire replacements (which I did know I needed so this was fine), and I asked them to finish with the fourth but not to do all the other things they were going to do. I ended up paying $520 for new tires, which I didn't think was that bad. However, I did not appreciate the fact that these tires retail for $70 at Walmart, and Momentum charged me $88 per tire, and only after the fact did they tell me it was also a $30 fee per tire. Plus tax on top of this. This morning, I went to one of the said local shops I spoke with, and they told me the tires were a low quality brand (opposite of what momentum told me), and also said they could have done comparable tires for $365 total. I also got what actually needed done for much less of a price. Needless to say, do not go to Momentum Tire. They are crooks and should be ashamed of themselves. I am not sure if they see a girl and take advantage, but there were older people there too and I can't imagine how much money they are unnecessarily poaching from people. I also found out they have gotten in trouble for price gouging in the past and have that reputation. Thankful I spoke up and saved myself minimum 1K even though I lost some on the tires, but wow, awful experience. Don't let friendliness fool you.

On a recent road trip my car broke down on the highway about 20 miles from this Firestone location…read moreon a Saturday afternoon. I wanted to go to Firestone because I knew they would be open on Sunday so I called AAA and had my car towed to this location. When I arrived the man at the counter was super nice, he had my car assessed right away, and informed me they would have my car ready that same day. Absolutely amazing! I was only planning to be in Hickory overnight so I opted to leave my car overnight for pickup Sunday morning. They called me Saturday evening to let me know all was good and my car was ready. I picked my car up Sunday morning and there was a different guy at the counter. He was super nice and even showed me the bent pulley that caused my serpentine belt to remove itself. Nobody wants their car to break down, but thanks to this Firestone it was actually a great experience. I highly recommend this shop!

I went to Firestone in hickory today because my dodge ram was overheating I was quoted $565.00 for…read morerepair are they crazy the thermostat retails at $30 and book labor was 45 minutes of course they would roundup to the whole hour took me 2 hrs to drive home because it kept over heating after it cooled down at home it took me 6 minutes to remove and 6 minutes to install then bleed out air in system total time was less then 30 minutes. But I was quoted $ 565.00 what a bunch of thieves don't go there.

This guy is a complete Frad!He was suppose to do a transmission replacement for me on truck for…read moreapps $3,000 and had me pay him via Cash App/Vemo and check $1,179 for a deposit and after I had my car towed to his private home to do the work! He did no repairs and called a tow truck to have my vehicle remove, keeping the money and calling the police on me stating I threatened him! Bad,bad,bad for business! Now I have a $300.00 tow bill! Do not use this Guy! stay away from him

Very courteous and friendly peoples. Very professional and do as they say. Honest and fair with…read morepricing. Have taken my '99 jeep there for the last 15 or more years. So far they have been able to fix any issue with it. Feel very confident with their work. Sometimes they have really performed magic with my vehicle.

Had a great experience! My Daughters a student at LR and her car broke down. I was only up for the…read moreweekend. Talked to Dylan And dropped it off Saturday morning. I had already changed the water pump the weekend before but was still having issues. Dylan was able to look at the car give me a estimate on the repair. They advised me on a few other minor things that looked weak and were able to change them with no additional Labor. Solid work at a trusted Price. Thank you Dylan

If I could give negative stars, I would. They have been working on my car for a couple of years &…read moreall that time I never realized how bad it was, until I went to a different shop. Major work all has to be redone. They couldn't even get an oil change right - overfilled it by a quart (in a car that holds 3-3/4 qts) and blew out the oil pan gasket they had JUST installed. Told me previously the oil leak was a stuck PCV valve & told me they would have to take out the entire intake manifold, it would cost $600 and they'd put the PCV as a "side job." Got it done for 50 bucks elsewhere. They are incompetent crooks.

Excellent service and quality . Professional people with awesome knowledge of mechanical workingsread more

Came in for a tire rotation oil change and balance. They got everything done quickly and correctly…read moreunlike the Shelby location who did not balance my tires correctly put the correct oil in my truck or rotate a single tire when that was what I went for! Highly recommend the hickory location great people great service!!!

Everyone was so professional, staff was friendly. Work was done in a timely fashion and done well…read more Would definitely recommend to anyone.

On July 17th, took my truck to Select Tire Hilderbran for crooked tire. The team at Select Tire…read morefixed a serious problem in a timely and efficient manner and worked as a team to save me dollars. I greatly appreciate the hard work and effort to achieve your goals, leaving a greatly satisfied customer. I especially want to thank Justin, Tina and Crista. Pat Forehand.

I stopped in here after lunch one day because my car was in dire need of an oil change. I typically…read moretake my car to the dealership but there is not a bmw dealership in Hickory and I wasn't sure the next time I would be near one. I did not have to wait, which was nice. They looked up my vehicle and what kind of oil it took and gave me a price. I told them to proceed. When completed, they showed me the empty jugs of Mobil 1 that they used on my car for my own peace of mind. I'm not sure what kind of issues there were previously within this store, but it appears they've sorted it out and I would not hesitate to come back here with my BMW.

These guys do great work. They are polite, professional and I've not been disappointed with the…read morework they've done on my 2008 Ford Ranger which includes alignment, tires, brakes

First time getting my car inspected here this place is awesome. They're very friendly and they get…read moreyou in and out fast. This is my place I'm gonna to from now on. And it's nice and clean!

My Ford Mustang failed NC inspection because a rear side light was broken. The light literally…read moreserves no purpose other than decorative and is not on 99% of automobiles. I work in Auto Industry and know this better than anyone. Do not take automobile to get inspected there!

I had a slice in the tread of my tire and they booted it in 15 minutes and it cost 16bucks!!! And…read morethey put My tire back on and put my spare back up under the truck for me!!!! Much appreciated!

I have previously RAVED about Sig's because my family has used them the entire time I've been…read morealive. However, I took my car in to have a flat repaired and when I left, my skid plate was dragging. I knew it was cracked, but hadn't been dragging until after I left there. I had seen them pushing up on it, but I trusted them and had figured they were just trying to fix it or something. Fast forward a few months, I have another flat tire with a fast leak. I took it to Walmart for a patch, Walmart told me that the nail was in the sidewall and by policy they can't put it back on- that's fine, so I asked to have my spare put on. I got my spare out for them and they said "m'aam, more bad news. Whoever touched your spare last, cut it off and they owe you a new spare." SIGS TIRE was the last place to touch my spare. Walmart ended up having to put the flat tire back on, and I had to head to Mavis in Hickory because they were the only place that had my tire in stock. They were so kind and courteous, even though they were about to close, they still assisted me quickly. I cannot BELIEVE Sig's cut my tire off without even asking me, and broke my skid plate completely! I will NEVER trust them again, and I will definitely be filing a complaint with BBB!