This has to be the most screwed up store I've ever seen in my life I purchased brakes and calipers…read moreI was given the wrong calipers they wouldn't give me my money back made me go to a different store in Madison once I got there I was given two calipers and one of them ended up being defective now I'm having to drive back again you owe me a store credit or something I have never had customer service like this in my life no one in the store even knew their manager's name or acted like they didn't there was a little 20-year-old kid with curly hair working this Sunday when I was in there that was being very rude wouldn't give me his name and your assistant manager there a bigger black lady was very rude this is not how you do customer service obviously they need new jobs

People here are great. Just 1 warning, DO NOT PURCHASE THIER SILVER BATTERY!!! They had to replace…read moreit for me 3 times in 1 year. They were good about it but for a few bucks more, get a good one with a 3-6 yr warranty. Save yourself the hassle.. AAA had to come out 5 times to start my car!

Had a few issues with my car. Lucas at this location was very knowledgeable and assisted me with my…read moreissues. He was patient and even worked in other customers, and even assisted a coworker. They were very busy. The manager and crew were also attentive and friendly. I pass at least three other part stores, this will be my part store from now on.

One of the best auto parts stores I've been to in a long time. Very pleasant and knowledgeable…read moreemployees. They were even able to refer me to a great mobile mechanic Harris automotive. He came directly to the RV Resort and installed a new starter on my jeep wrangler fast efficient and reasonable.

I rarely frequent an auto parts store. But when I do, it's usually an AutoZone or an Advanced Auto…read more For this particular outing, I really only needed a gallon or two of windshield washer fluid and this O'Reilly's was the closest to me without going out of my way. I will admit, I've never been to an O'Reilly before. After this experience, I can't say I'm likely to return, regardless of convenience. I walked in one afternoon last week with my 8 year old son to a completely empty store with the exception of one customer at the front desk. There were 3 associates working that I could tell. None of them greeted us, asked if we needed any help, nor did the old lump-on-a-log associate who checked my order out at the cashier stand even act like he wanted to be there, much less friendly or welcoming towards myself or my son. In actuality, he seemed put out that he had to ring me out for 2 gallons of windshield washer fluid - such a chore, I know! This guy seriously had the personality of burnt melba toast. Very offputting. Regardless, we made our purchase, retrieved our receipt, and walked out. I will not be walking back in. They get 3 stars docked for these 3 reasons: 1. The rudeness of the employee who "assisted" us. Not. 2. The higher-than-average prices on their add-on items such as our purchase of the washer fluid. 3. The fact that the receipt literally printed out via DOT-MATRIX PRINTER. 1988 called, they want their printer back. Seriously, it's nearly 2020. Upgrade your mess.

Sold me a battery for my old Taurus that went dead after a little over two years. Was informed the…read moreBattery only had a two year warranty so I had to buy another one. What happened to the Sears Diehard ?? I won't be going back there.

went in needing a key fob battery and the older gentleman working there was extremely kind and…read morehelpful. He didn't try to upsell me or make things complicated. He just genuinely wanted to help. For context, another store not only tried to tell me that just changing the battery would mean I'd need to "reprogram" the whole key fob (which is completely false), they also said I'd basically be taking a gamble if I bought the battery from them. This guy quickly swapped the battery for me and (surprise) it worked perfectly without needing to "reprogram" anything, no gamble required. 10/10 service. I really appreciate people who actually care about customers.

My battery died literally right across the street from Advance. I had no tools so I went in and…read moreasked what size socket I needed for my car. They offered to loan me some tools. I said great! I'll just go pull it out and bring it back to get the core and buy a new one. Immediately the manager in back yelled no way. He stated "If you need tools you'll have to buy them our tools don't leave the premises." I asked if I could leave my drivers license because it would only take a few minutes. He said no. I felt like he made a bad judgement call under the circumstances So I went elsewhere and spent $200.00 on a new battery and a couple of tools. This is the closest auto parts store to me. I have lived here for 35 years and I won't be going back again. I'm a disabled senior citizen and veteran. I truly wish that customers got treated like they did when I was young.

Quick and responsive. Very professional but personable. Took care of my riding lawnmower overhaul…read morein 24 hours. Will definitely use him again.....sooner than later!

From the owner: Veteran owned and operated small business that focuses on customer satisfaction and treating…read moreeveryone like family. Here to service your motorcycle/atv/small engine equipment.

I called and got an estimate for new tires. They didn't have the tires I needed but the woman on…read morethe phone was very helpful and recommended I buy them online and make an appointment to install them. I did and it was so much cheaper then all other places I called for an estimate. I had my appointment and it was super fast and easy. The man who checked me in was nice and they texted me when my car was ready.

Needed tire valve stems replaced. Called the Automotive Dept. the day before, spoke w/Paul. They…read moredid not know if they had the correct stems, therefore I had to go purchase them myself and they would install them. I decided to go into the store the next day to have them to remove my tire from the rim, and remove the stem, so that I could have it in hand to ensure that I would be successful in purchasing the correct part. This visit turned into an unnecessary and unbelievable nightmarish event! The entire Automotive team failed to provide me with quality customer service. They were unprofessional, incapable of listening and comprehending, and very disrespectful. Especially Jonathan!! I will exclude Paul because he was the only redeeming factor. Thomas, Jonathan, Michael, and T (female behind the counter) did not represent Walmart in a positive manner. Once Paul convinced me to allow them to help me, they removed the tire from the rim, and discovered that they had the part on hand that was needed. Within 30 minutes they were finished, no charge of course. Thomas performed the work, and despite the disrespect on his part, I felt that he needed to be paid, and so I did. I will be filing a more detailed and formal complaint with Walmart as to how this team treated THEIR customer, since not one of these employee's names are on the building. I refuse to tolerate bad service and disrespect from anyone, and you don't have to, either!! If more people stand up against this type of behavior, perhaps good quality customer service would return!

My tire blew out on the highway after being repaired at The mechanic. When the tire shop actually…read morefixed it, they said it should never have been plugged in the way that it was at The mechanic. They also kept my car for four days and failed to diagnose an engine issue that was made the car unsafe to drive and... that was actually covered by a dealer warranty. Curtis is super nice, but unfortunately the service was less than thorough and the overall experience was not worth the money or the safety risk.

They are fantastic and honest. Also got me in quickly without reservation and stayed late!read more

As an update to my earlier post, my check engine light came on THE DAY AFTER I picked up my truck…read moreand paid the additional $$$$. When I called to schedule an appointment to have the truck serviced under the warranty they provided as part of their "service", I was transferred from Trish to the "owner" of the garage , who proceeded to yell and curse me (and yea, I yelled and cursed back), but he REFUSED to honor the warranty and told me to "go fck myself and find someone else to fix your piece of sh#t": Based on what other customers say about this place, it's a decent shop as long as they don't really have to work to fix a problem that a backyard mechanic could handle. I will again state that they do not do business above board and will look to wring the most amount of money out of their customers for the least amount of work. I have better things to do with my time, but I will be filing suit against them for failing to honor their warranty just because I hurt their feelings with a negative business review. Sad business practice

. Checked local vw TDI recommended mechanics and found European Motorworks…read more VW are "special" and if you find your non-dealership repair team - you become loyal fast. ISSUE: Our 2012 glow plug AND engine light was lit. Shop diagnosed recommended repairs - we agreed upon the repairs and expected to get our vehicle back drivable. We picked up the vehicle- 15 minutes later the engine light coded AGAIN and we spent allot of money only to return the vehicle for diagnosis. Owner recommended we attempt VW and second diagnosis was diesel particulate- how can this be? We spent allot of time and money to get the vehicle in drivable (ie no check engine light) condition- owner suggested another new equally expensive repair - Had enough run around and brought car to the professionals who was our trusted repair team and got a repair list a mile long that European never shared or reported to us. We should never have had the glow plug repair done and we should have driven vehicle straight to a junkyard A professional will admit his errors and apologize but based on the reviews we know he will become defensive, immature, and confrontational about a review that isn't positive Beware bringing your vehicle here - it's sad when people air their opinion in public and the owner, rather than take ownership, responds like a child