This has to be the most screwed up store I've ever seen in my life I purchased brakes and calipers…read moreI was given the wrong calipers they wouldn't give me my money back made me go to a different store in Madison once I got there I was given two calipers and one of them ended up being defective now I'm having to drive back again you owe me a store credit or something I have never had customer service like this in my life no one in the store even knew their manager's name or acted like they didn't there was a little 20-year-old kid with curly hair working this Sunday when I was in there that was being very rude wouldn't give me his name and your assistant manager there a bigger black lady was very rude this is not how you do customer service obviously they need new jobs

People here are great. Just 1 warning, DO NOT PURCHASE THIER SILVER BATTERY!!! They had to replace…read moreit for me 3 times in 1 year. They were good about it but for a few bucks more, get a good one with a 3-6 yr warranty. Save yourself the hassle.. AAA had to come out 5 times to start my car!

Omar was extremely helpful. Helped me to find the right air filter and windshield wipers for my…read morecar. He even came outside and put the new wipers on for me. Exceptional customer service!

I stopped at this AutoZone today. I was very disappointed in the customer service I received by a…read morefemale that worked there. I was asking her questions about a particular product and she ended up walking away from me and went back to the register. All I wanted to do was buy oil changing supplies. I had to go back up there and I grabbed the first male that worked there to help me. He was very helpful, but woman was either not interested or having a bad day. She was totally not helpful or FRIENDLY.

AJ and Lacy were awesome help with my battery terminal. very friendly and very helpfulread more

Ugly fat dude with glasses behind the register acted like I was a bum because I needed change for a…read more$20 because the self car wash down the road doesn't break $20's... Meanwhile I own the nicest & newest car in that parking lot lol. Cute girl behind the counter with the curls helped me out tho, maybe that's why he was mad

The Dells does not have a big box auto part store like Autozone or anything like that, so we assume…read morethat you have to go to portage or Baraboo for your needs. I am so glad that I remembered this place located next to the Goodyear tire store. The staff is semi-friendly but very helpful and knowledgeable. This is not the place where you tell them what you need and they pop it into a computer most of them tell you from experience.

From the owner: Carquest is a locally owned and operated auto parts store that has been serving our hometown for…read moreyears. We stack decades of hands-on experience like playing cards to get our customers the right answer, the right part, right now because in our business real answers from real people are crucial. Carquest customers always get a quality, local parts experience while also being backed by Advance Auto Parts and the largest parts distribution network in the industry. But we're not accountable to a corporate spreadsheet like our big-box competitors. We answer to the legacy of family businesses and to the towns and neighborhoods we grew up in. From the repair shop to the Little League field, we're here, and we're committed to you.

As an update to my earlier post, my check engine light came on THE DAY AFTER I picked up my truck…read moreand paid the additional $$$$. When I called to schedule an appointment to have the truck serviced under the warranty they provided as part of their "service", I was transferred from Trish to the "owner" of the garage , who proceeded to yell and curse me (and yea, I yelled and cursed back), but he REFUSED to honor the warranty and told me to "go fck myself and find someone else to fix your piece of sh#t": Based on what other customers say about this place, it's a decent shop as long as they don't really have to work to fix a problem that a backyard mechanic could handle. I will again state that they do not do business above board and will look to wring the most amount of money out of their customers for the least amount of work. I have better things to do with my time, but I will be filing suit against them for failing to honor their warranty just because I hurt their feelings with a negative business review. Sad business practice

. Checked local vw TDI recommended mechanics and found European Motorworks…read more VW are "special" and if you find your non-dealership repair team - you become loyal fast. ISSUE: Our 2012 glow plug AND engine light was lit. Shop diagnosed recommended repairs - we agreed upon the repairs and expected to get our vehicle back drivable. We picked up the vehicle- 15 minutes later the engine light coded AGAIN and we spent allot of money only to return the vehicle for diagnosis. Owner recommended we attempt VW and second diagnosis was diesel particulate- how can this be? We spent allot of time and money to get the vehicle in drivable (ie no check engine light) condition- owner suggested another new equally expensive repair - Had enough run around and brought car to the professionals who was our trusted repair team and got a repair list a mile long that European never shared or reported to us. We should never have had the glow plug repair done and we should have driven vehicle straight to a junkyard A professional will admit his errors and apologize but based on the reviews we know he will become defensive, immature, and confrontational about a review that isn't positive Beware bringing your vehicle here - it's sad when people air their opinion in public and the owner, rather than take ownership, responds like a child

AWFUL PLACE!Update ** so I went back a 2nd time and the owner made sure my car was done right. Went…read moreback a 3rd time and all of my makeup was missing. I called to complain and the lady started yelling at me because I told her my experience with the company and said there was nothing that could be done until Tuesday when her boss came bs k. Beware of this place. I went up there to go get a car wash full service car wash and I ordered the most expensive ones that they had and they did not do the inside of my door the door jam. They didn't do any of my inside like my steering wheel they do the dashboard. y better drive by myself Doing it and I pay the most expensive one and they did a half ass job doing it and then I called up there and they told me oh well you could just come back and get it done. Probably will go back there and make them do it the right wtull service car wash, but this is not what I expect multiple service car wash. I expect them to actually wash the inside of my car and not just washed the outside of it. I can run it through a car wash myself And then I asked if I can get a free car wash. I'm having to drive another 20 miles back there to go have them fix it and they won't give me a free car wash. They lost a lot of business because I have a lot of cars that I can take up there and get washed but I'll just wash my damn self or l'Il start my own service car wash business and blow them out of the water becauseay because that's just what I need to do because it's wrong and yeah, that's what I'm gonna have to do, but yeah I wouldn't go There. I would just get one of those monthly car washes and just do it yourself because I promise it'll look much better if you just do it yourself it looks like my 10-year-old in my car looks like shit. I wish we still had Smith brother around. They always got it right and I was so excited. They're finally a full service car wash near me are kind ofdidn't do the cupholders they didn't do anything on the inside It's smelled like crap.

I have taken my cars there for years and am usually pleased. Today was my last visit however. I…read morepulled in for my usual--an exterior wash with tire dressing only. Being told that it's ready, I got in my car to find a 9+ inch crack to my windshield--I never had a chip or crack previously. The owner was called and was adamant that it was impossible that it happened there because they use the soft cloths. I guess the long-handled brush manually used when the car first enters the tunnel doesn't count.l I told him that I have good insurance and wasn't trying to rip anyone off. I also told him that I'll never bring a vehicle to this place again. Such a shame when a business doesn't take responsibility for something that happens in their day-to-day operations.

My battery died and I ended up here. By far the nicest people I've ever encountered. There was a…read morelady with locs and an older gentleman that changed it out for me. They are polite, didn't take too long and had me back In the road in no time. I'm big on professionalism, kindness and people just being nice and polite. There are some amazing people at this location and it was a pleasant change.

Very under motivated staff. Was not busy at all when when we walked in, my husband had to prompt…read moresomeone for help. They offer to check and change out your battery for free, he never checked my battery, had to have his boss reprimand him in front of us that he did not. We purchased the battery without him making sure if he could install for free or not. He literally acted like he did not even know how to be around a car, my husband had to help him with tools. He acted like he did not know how to take the old one off. Every idiot can you tube how to clean off the battery attachments and take off the corrosion of the old battery, and he had all the tools to do it but only tried one and fumbled like he had never done it before. Do I blame him, no, I blame the staff that did not come out and help him when they were clearly not busy and not train him well enough to carry out a service they offer. I almost kept it and we would just put in ourselves, buy we decided to return it because the whole idea was based on what they offered on the sign, to change it out for us for free. They were cordial about returning it and offered places open still that could help, but that was after we had shown frustration. I hate it because I had really good experiences here in the past like 10 years ago. Guys the staff has gone down hill, nothing about that was good customer service.

went in needing a key fob battery and the older gentleman working there was extremely kind and…read morehelpful. He didn't try to upsell me or make things complicated. He just genuinely wanted to help. For context, another store not only tried to tell me that just changing the battery would mean I'd need to "reprogram" the whole key fob (which is completely false), they also said I'd basically be taking a gamble if I bought the battery from them. This guy quickly swapped the battery for me and (surprise) it worked perfectly without needing to "reprogram" anything, no gamble required. 10/10 service. I really appreciate people who actually care about customers.

My battery died literally right across the street from Advance. I had no tools so I went in and…read moreasked what size socket I needed for my car. They offered to loan me some tools. I said great! I'll just go pull it out and bring it back to get the core and buy a new one. Immediately the manager in back yelled no way. He stated "If you need tools you'll have to buy them our tools don't leave the premises." I asked if I could leave my drivers license because it would only take a few minutes. He said no. I felt like he made a bad judgement call under the circumstances So I went elsewhere and spent $200.00 on a new battery and a couple of tools. This is the closest auto parts store to me. I have lived here for 35 years and I won't be going back again. I'm a disabled senior citizen and veteran. I truly wish that customers got treated like they did when I was young.

The good news! They have every part in stock, usually, because this is the mother store…read more The bad news; they are massively understaffed and the employees don't give a GATTAM. So slow. So depressing. So bad. I'd be embarrassed to be the GM of this store.

The guys that work here are not working. The ladies on the hand were kicking butts. Taking care of…read morecustomers with a great attitude. This place is lucky because it's the only car part near by...