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    Pull-A-Part Nashville

    3.3 (13 reviews)
    Closed 8:00 am - 5:30 pm
    Updated 2 months ago

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    2 years ago

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    3 years ago

    The staff were very helpful and the car was easy to find. I had to exchange a part and they made the process so easy

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    6 years ago

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    Pep Boys

    Pep Boys

    (101 reviews)

    ATTN DEREK: Pep Boys refused to perform a straightforward…read morewheel installation on a BMW xDrive, citing blanket "liability concerns" over tread variance -- a justification that does not align with the actual design of BMW's rear-biased, slip-detect AWD system. The explanation provided demonstrated either a fundamental misunderstanding of the vehicle's drivetrain or a refusal to apply basic technical judgment. What is far more serious, however, is the conduct that followed. Staff/Owner/Management proposed allowing a non-employee customer to enter an "authorized personnel only" service bay and perform the physical installation herself while the vehicle was elevated on a lift, with employees offering only to torque the lug nuts afterward. From a safety, compliance, and risk-management standpoint, this is indefensible. Permitting an untrained customer into a restricted work area around raised equipment exposes the business to obvious hazards and contradicts any claimed concern about liability. As a corporate-owned national automotive service chain specializing in tire services, Pep Boys is expected to maintain competent technical standards, enforce basic safety controls, and exercise sound operational judgment. Instead, this location demonstrated poor reasoning, inconsistent risk application, and a troubling disregard for both safety protocols and customer treatment. The refusal to refund the deposit only compounded the matter. This was not a minor customer service issue. It was a serious failure in professionalism, safety oversight, and accountability. I cannot recommend this location under any circumstances - From a LEGAL Standpoint. I hold the personal opinion that the Owner/Management Does not Operate their business within the Confines of Pep Boys Corporate Operational Rules and Procedures - And Should be Replaced - For Disregard of Corporate Rules and Regulations.

    Do not use Pep Boys on Charlotte Pike. I'm not sure how to say how displeased I am with Pep Boys on…read moreCharlotte Pike in Nashville. I'm amazed they can still stay in business. They took a 2.75 hour job and turned it in to three full business days. I made an appointment for 10 o'clock Saturday morning. I needed a hub replacement on my pro master van when I took it in the gentleman at the counter told me it would be ready by 5:30 Saturday. He says if something happens and we can't get it done. I will call you at 5:30 which did not happen so I called about 11 o'clock on Sunday morning. They are open and working the person I spoke to on the phone said the guy last night they had taken the hub off. They had the hub that was delivered earlier on Saturday, but he was not sure if the guy working on Sunday was "comfortable" finishing the repair job so he would go out and talk to him in the shop and call me back with whether or not he was gonna be able to do it. I asked him how long it would be till I got a return call he said give me 30 minutes one hour and 15 minutes later I decide to call him back because he never returned my call and he said no he wasn't comfortable. You got a wonder about a place that works on peoples tires brakes front ends that can't change a hub on a front wheel drive van. So I'm pretty mechanical guy and I could do this, but the reason I took it to someone else and had it done is because my hub threads were stripped by a technician at Walmart that found it difficult to put a tire on when I bought new tires so the Walmart manager told me to take and have somewhere and have it fixed. Bring him in the receipt and they would make me well. This is my work vehicle so I needed it on Monday. To catch to the end of this as of Monday at noon they had still not worked on my van. They're taking new customers and doing alignments and putting tires on because my van was taken apart. I couldn't come back and pick it up, which I thought I might have to do so. I went down there at 3 o'clock and I told the person the front counter. I'm gonna sit here till 7 o'clock when they close because I want my van done so by 5:30 that day they finished my van I picked it up. They charged me for an alignment which I did not get. I took it to a Firestone and had them do an alignment and they said it was off have the paperwork on this, but my van still pulls to the right so I took it and had Firestone checked the balance and the tires were a little bit off, but not enough to make that pull. I still don't know what's wrong could be the tires I got at Walmart. But this comes down to the fact that they are the worst place. You would want to take your vehicle. I wouldn't trust them with an oil change. You don't know who's working on your vehicle and your only recourse is to take it back to them to correct the problem they originally created so I'm gonna live with the pool and think about trade it in on a new vehicle. I just don't know what to do at this point. They charged $878 which Walmart paid including a tow charge. They were very nice about it. Walmart was they also gave me $75 because I couldn't use the van on Monday as like a rental fee. I'm not happy with Walmart, but I gotta say they're very cordial. It took me two days to get the money from them once I gave the receipt. They are a large very well ran company that just has a guy working for them that does not take pride in his job. I have a problem with yelp only line you to give a one star most rating systems need to be changed to a positive and negative rating because I'm sure if they had that this business like a few other others would be a -2 not a 2.

    Pull-A-Part Nashville - autopartssupplies - Updated May 2026

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