Very clean store, however I only have two things I look for in an auto parts store and this store…read moredoes not meet either of those criteria. First, I need you to have the part that I need in stock, preferably that day. Secondly, I need to get me through the checkout process in a reasonable timeframe, preferably quickly. I went in for oil and a filter and it took nearly an hour to be checked out. I found the staff behind the counter to be unknowledgeable of their own store stock and pricing. I was assured that the oil I purchased had a rebate to go with it but was never given the rebate form. When I have returned to try to get products off-the-shelf they never seem to be in stock. I've also had other experiences where I've had to wait in line for extended periods of time. It seems as though the store is understaffed and the staff is undertrained.

I ordered an item and it came defective. Not only did I have to call corporate just to get my full…read morerefund but they said I have to wait 3-5 days to get my refund. Meanwhile when you order an item they take you're money within minutes.

Another place that has a lot of pros and cons. The service area does a great job. But you are…read moredefinitely going to pay for it. They charge top dollar for their labor rates. They have a ton of vehicles in stock. Both new and used. But they aren't cheap either. I have looked around and I find that Hagerstown Ford is very highly priced. If you are looking to buy either new or used, you might want to check their inventory online before coming to the lot. Check the other locations around and just compare costs. The staff is very friendly and ready to get you approved right away. The inside of the dealership is nice and open and comfortable.

Bodyshop I love that crew they are very pleasant to work with. Service department!! They act like…read moreI'm a ghost when I'm there and do very little or care when I bring my truck in. I pull in 3 service writers look me in the eye and ignore. I ask questions they just pass it on to the other writer who couldn't care less. My friend brought his truck in to the same place same day they treated him remarkably better.

Wanted to give 41/2 stars but you can't. I never give the max because there is always room for…read moreimprovement. Kaitlyn did a great job with everything. And I had fun with the money man (sir). Joe

The tacky dealer stickers they put in the back of your purchased car (aka dealership tramp stamps)…read moreare extremely hard to remove without damaging the clear coat. It's as if they're superglued onto it. If I'm your customer, and I'm buying a car from you, my car isn't your billboard to advertise on. Putting a license plate bracket with your dealership logo is ok, but putting something on almost permanent such as this only shows how trashy your dealership is. Reputable dealerships do not put anything more than a license plate frame with their logo on it.

While the facility appears new and vacuums are free to customers, I always seem to have problems…read morewith the monthly club scanning process. I purchased the monthly membership for convenience but the system does not recognize my license plate. I spoke to the front office and they gave me an alternative windshield sticker to use, however, their system STILL does not scan it. I ended up having to purchase a one time wash because I was holding up the line trying to get my plate to scan and they refused to refund me the money. While I'm sure others have a great service and no issues, every time I came here, it was always something to deal with.

Everything was taken care of quickly and I would like to say thanks. I will continue using the car…read morewash.

We were on the road headed from up north to Nashville in our RV and had an emergency problem with…read moreour tires (caused by another company's non-alignment). They fit us in and promptly did a great job on replacing our two front tires in a hurry and got us back on the road. Much appreciated and grateful. Everyone there was super professional and helpful. Can't be more thankful or recommend them enough!

My low tire pressure light came on and I thought it was just from cold weather. The next day my…read moreco-worker spotted a hex-head screw in my front driver side tire when parking next to me. I went over to Rice Tire on my lunch break and was so happy with the service. My car was done in 45 minutes. I still had time to get food! The price was very fair, which is a big deal when you're struck with unexpected issues like this. Plus the guys working were all very friendly.

Me and my poor 2001 Subaru Outback limped into Dave's on a Saturday at 1:45, right before closing…read more I was driving from Pittsburgh to DC and after getting gas, the car refused to start. The mechanic sorted out my problem quickly and took the time to educate me on what happened, then checked with me on what he wanted to do and what it would cost. At that point I would have paid $$$ to not be stuck in Hagerstown for the weekend (sorry Hagerstown), but he in no way took advantage of my stuck situation. He got the orders in for all the parts right before the shops closed and the receptionist even went out and picked up the parts from the stores where the delivery people had already left for the day. I was back on the road in under and hour and my car is running great. This business is family owned and they really do treat you like family. I highly recommend Dave's to anyone, especially people stuck with car trouble on 70!

They are a great bunch of guys. Customer service is top tier. That's what I like most and they're…read morevery honest.

This is my go to spot for servicing my car. They are not the cheapest but I would much rather have…read morean authorized dealer service my car than a "backyard automechanic shop". They are courteous and professional and provide advice in handling my car even if it may mean going to another vendor for more afforable pricing. There is a waiting area with coffee, pop corn and occasionally cookies. There is also wifi for those who have to work while they wait ans television for your entertainment.

We were on the roadside of I70 in our semi and could not get anyone to even respond to our call To…read morecome replace two tires that blew out on our trailer. We literally sat for 20 hours with no response. Thankfully we reached out to this company and Tommy was amazing!!! I can't say enough about him. He came, he brought and replaced tires and price was very affordable. Thank you Tommy!!!!

From the owner: Known formerly as Pilot Flying J Truck Care, Southern Tire Mart at Pilot Flying J is a growing…read morenationwide network of services and products catering to professional fleets and drivers, offering preventive maintenance, tire care and 24/7 roadside assistance. Featuring trusted brands like Michelin, BF Goodrich, Bridgestone, Yokohama, Zenna and more, Southern Tire Mart at Pilot Flying J is devoted to keeping America's drivers road-ready.