I bought my first VW here at the Grand Junction VW. First, I love my car. It's beautiful,…read morewell-running, and drives like a champ. The VW dealership here is clean, which in this COVID 19 day and age is important. They take excellent care to make sure one feels safe here. I had my 20,000 service today and the staff was efficient, kind, and did an excellent job to make sure my car ran smooth and safe...important since I transport my family around. I recommend GJ VW for sire

People STAY AWAY. They tried to sell me a vehicle that the brakes were at 3MM thickness ALL the way…read morearound, and it needed rotors. Having been in the business a long time, dealers I worked at in 2 different states would NEVER sell a car with under 4MM. 2-3MM is UNSAFE and causes LONGER stopping distance. But they do not care here. I only found out after asking for the Used car Inspection report on the car. ALWAYS ask for that if a dealer refuses go somewhere else they are hiding something. I am still considering reporting this dealer for this, lord knows they are surely NOT able to be trusted if they would let a vehicle leave with unsafe brakes. SEE BELOW UNDER ITEMS REQUIRING IMMEDIATE ATTENTION !!!!! Brake Pad Thickness Levels New (8 mm to 12 mm): Full performance and maximum stopping power. Worn (4 mm to 6 mm): Mid-life; plan to change them soon. Critical Unsafe (2 mm to 3 mm): Dangerous zone; stopping distance increases and risk of damaging the metal rotor grows. Fw: RO# 224562 | 11 NISSAN XTERRA (BC502657) FromBayer, Michael Michael.Bayer@sonicautomotive.com Date Tue 2026-09-15 11:57 AM To Brown, Travis Travis.Brown@sonicautomotive.com From: Grand Junction Volkswagen email@dealerlogix.com Sent: Friday, July 17, 2026 2:33 PM To: Bayer, Michael Michael.Bayer@sonicautomotive.com Cc: Maestas, Brayden A. Brayden.Maestas@sonicautomotive.com Subject: RO# 224562 | 11 NISSAN XTERRA (BC502657) Multi-point Inspection Report Dear Valued Client, First we would like to thank you for having your vehicle serviced at Grand Junction Volkswagen. Below you will find the final results of your service which includes information regarding the current health of your vehicle. You will notice healthy items are highlighted in Green, while items suggested for immediate attention or requiring attention soon are indicated in Red or Yellow. Please keep this report with your records for future reference when scheduling your next service. Thank you for your business and loyalty, Brayden Maestas VEHICLE INSPECTION CHECKLIST R/O NUMBER: 224562 VIN: 5N1AN0NW8BC502657 MILEAGE: 134790 SERVICE ADVISOR: Brayden Maestas RO/TAG #: 224562 C CAR INSPECTION PER SONIC PLAYBOOK PHANTOM FOOT PRINT USED CAR KIT USED CAR RECONDITIONING PACKAGE INTERIOR EXTERIOR DETAIL ITEMS REQUIRING IMMEDIATE ATTENTION DECLINED FRONT BRAKES LEFT PAD: 3 LEFT ROTOR: PADS AND ROTORS * REPLACE DECLINED REAR BRAKES LEFT PAD: 3 LEFT ROTOR: PADS AND ROTORS * REPLACE DECLINED CHECK POWER STEERING FLUID STEERING RACK LEAK LF AND ALIGN * REPLACE ITEMS REQUIRING ATTENTION SOON DECLINED CHECK LIGHTS AND HORN TPMS ON * REPLACE SENSORS Grand Junction Volkswagen 653 Market Street Grand Junction, CO 81505 (970) 255-6677 Service Hours Monday - Friday: 7:30am - 5:30pm Saturday: 8:00am - 5:00pm Sunday: Closed https://www.grandjunctionvolkswagen.com RIGHT PAD: 3 RIGHT ROTOR: RIGHT PAD: 3 RIGHT ROTOR: LOOKS LIKE THEY WERE PREPARED TO SELL A VEHICLE WITH UNSAFE BRAKES !!!!!! I HAVE THE DOCUMENT SAVED AS A PDF FILE I COULD NOT POST THAT HERE

Had the part I needed,, I was in and out very quickly. Staff seemed to have some knowledge of what…read moreI was looking for.

Great service; friendly, welcoming staff. I bought new wipers for my car and they installed them…read morefor me. It was quick and much appreciated.

If we could give them 10 stars we would! They fitted us in as we were traveling through Grand…read moreJunction. They were extremely helpful, especially Brian and Hunter, in fixing our bent/broken complete undercarriage on our travel trailer. These guys are fast, competent, and made things better than new. We could not be happier. We strongly recommend them.

Just wanted to thank Brian and the crew for taking care of my issue recently…read more Long story short...my truck was stolen (got it back minus 4 catalytic converters, radio, bottle jack, etc.) and the thieves took my ball mount/ball. I am not in Colorado, but our trailer IS and we were headed to the beautiful middle of nowhere (aahhh). So I needed to coordinate with The Spring Works for the proper timing of our appointment and the correct parts since we only had one day to get this done. I must have called Brian five or six times (or more) just being nervous about things going smoothly. He was so patient, knowledgeable and professional, he made me feel very comfortable that I was in good hands and that it would be done right. And when I got there, smooth as silk, the job was done in maybe an hour and a half and we were on our way. Vacation saved. Highly recommend this shop. Thanks again, Brian and crew!

We purchased a trailer here this summer. Possibly because they had a lot of inventory, we got a…read moregreat deal and everyone was helpful in getting the transaction completed and installing a new hitch. Later service visits were fast and easy.

Never returned my calls while my trailer was broken down in the southwest, called twice!read more

Staff was super friendly and helpful, even when they couldn't tell me the exact cause, they still…read morewent the extra mile to help me out at no additional charge! Big thanks to them all!

Our Hertz rental car had a dead battery and came here to replace it. The guy knew how to get…read moreapproval from Hertz quickly and did a job done in a timely manner.

After spending $1540 on a new set of tires in Richfield, UT we were losing air fast in one of them…read moreabout 100 miles out. We ended up changing it out for the spare to limp us along to Grand Junction. The manager at the Big O tire on Grand Junction was great! The valve stem didn't get replaced when the new tires were put on in Richfield. They got us in and out right away and now we can head to Lakewood with confidence in our new tires. No charge.

Came in to BigO to get my AC recharged for a part that just was replaced. I came in with…read moreabsolutely NO engine light on left with an engine light on and then they tried to upsell us some crazy things absolutely unacceptable they're just here to rip people off. !!!!!! Sorry sweetheart not gonna work here. My husband was a master mechanic before we moved to GJ BE AWARE OF THIS LOCATION !!!!

In October 2020 they replaced the radiator and water pump at my request. I was having over-heating…read moreproblems. As I was paying for this work a mechanic mentioned that he was surprised I didn't ask to replace the fan clutch. I had never heard of a fan clutch. I tested the work by driving out to the 18 Road trails and sure enough, it was still over-heating. So they replaced the fan clutch. It would have been cheaper of course to do everything at one time. A good shop would have mentioned that issue up front instead of trusting the customer to know the solutions. Soon after this work it snowed and the camper van mostly sat unused from late October 2020 to the end of March 2021. In May and June 2021, just months after this initial work, I had to have the water pump and fan clutch replaced by a shop in Junction. That means I got only 2 - 3 months use out of the parts they installed. They installed either junk or did a poor job of installing them. I won't be back there. The shop I use now is terrific and I'm having my two older vehicles being well maintained there. They include needed future work on the invoice so I can plan my maintenance and pre-empt problems when traveling in remote areas such as south Utah or the Colorado mountains.

I can't say enough about this business. I'll start with: They make service calls! My truck stopped…read morerunning near a busy overpass in town. 15 minutes after I called, the owner drove out, plugged a code reader into my truck and got it running. Awesome! I'll follow up with the fact they are honest. A dealer told me I needed $5,000 worth of parts replaced. Turns out I didn't. They addressed the issue and my truck is running better than ever. These guys can work on almost anything. They are friendly, straightforward and easy to work with. We plan on taking all of our vehicles here for regular maintenance.

These guys always take care of me!! Donnie the manager is helpful and nice. He gets me right in,…read moregives me the best deals and the wait room is clean. They have tv, coffee and free wifi. I always come here for all things tires.

I had them put new tires on my 2010 Ford Explorer, as soon as I drove off the lot the front driver…read moreside tire started making a huge noise. I drove around the block and decided to bring it back to Eagle Exp. When I was making my last turn back to the store, the front driver tire rolled OFF my car and across the street and me and the car came crashing down to the pavement. All the lug nuts were on the tire (found in the intersection) but NOT torqued down or even tightened. My husband went to talk to them and the person he spoke to was unrepentant and told him my car had rust on it. I live the west, its a brand new car, there is NO rust on that thing. He told him a torque impact driver was too expensive to buy and they weren't going to make any changes. Now I have to deal with getting the damage to car my fixed, which they will be paying for. I will not go back here nor will I recommend it to anyone I know.