My Class A 2018 Tiffin Phaeton motorhome stopped running, on Sunday, in Moab, Utah on our way to Cortez, Co. Freightliner 24 hour tech service, via phone, was unable to resolve why it just stopped running. We tried many tests and could get no resolution. They did offer to send a wrecker to tow it to Grand Junction, CO. A $1500 tow after a $300 roadside deductible. Whoopee!
Wrench Worx was contacted by my roadside assistance company. They were 90 minutes from my break down but had to take care of other distress situations before they could get to me. We kept in touch via phone. Nate arrived and conducted a nearly 3 hour diagnostic and found NUMEROUS workmanship issues with my new Phaeton. Found the issues by literally going under the coach, entering the engine compartment through the master bath floor and attaching an ODO to trouble shoot. Nate exhausted all possibilities and as a last resort contacted an RV forum and discovered that the issue was a chassis battery blown fuse that happened because the main engine ECU harness (computer wires) had not been attached/secured properly and had fallen unto the driveshaft that resulted in chaffed wires...resulting in the blown fuse. Nate is the BEST for getting results. A great man. A great mechanic...that THINKS his was to resolutions of problems. He gets 10 stars and a generous tip on top of his more than fair invoice.
PS. This is my second Tiffin...if it had been my first, I would never have bought another. Now Tiffin has a lot to rectify with this issue many other issues.
Tony G read more