My concrete mixer was towed in here Sunday, this location is closed on Sunday so that's fine I get a hotel room. I show up at 7 a.m. Monday give him the keys to the rig tell them the problem I was having they say ok will check it out for you.
I called around 10 a.m. to find out If there's any status on my truck and was told nobody's looked at a time waiting for a second shift of people to come in, in about a half-hour.
It's now 12 p.m. in the afternoon and I have to check out the hotel pack all my bags up like I'm over to the Peterbilt location ask if there's an update they tell me no tell him okay where's the driver Lounge off of waiting there; I continue to wait until about 3, 330 I walk downstairs and ask for status; we have to order a part it'll be here tomorrow do UPS driver gets here around 9 a.m. we should have you out on the road by noon; me: Thank you that's great thank you. I go check into another hotel room for the night. Time to check out of the hotel room Tuesday morning I walk back up my belongings and walk over to the Peterbilt go inside snow about 10:30 a.m., Mind you I've never gotten a response from anybody nobody's called me to give me an update nothing I have to come in and ask. When they see me they got a phone the part didn't come in until just now we just got it we're working on it right now. I think to myself what happened to the UPS driver come in at 9 a.m. Did they forget, did the UPS driver come late? I'm a little suspicious.
Passaic okay I go upstairs and I wait in the driver Lounge again, 2 hours goes by and I walk down there to get a status. I'm told they're almost done they're running the final tests and then I should be able to get out of here. This time one of the guys comes up the stairs to tell me we're done we're just waiting for Cummings to release you, I say OK and wait another hour then I go downstairs and he proceeded to tell me they just heard back from Cummings and they told them they had to run another test before it can be released.
I asked the guy does that mean when you send their test results back to them we have to wait another hour to hear back as to whether or not I'm allowed to leave he says yeah.
I cannot tell you how disappointed I am in the service I received from Peterbilt. I guess I'm not considered a customer since I'm a delivery driver to the customer so I guess their 2 hour guarantee doesn't apply to me,and they can just ignore me for hours and hours, I guess they don't care that I have a job to do and that I missed a flight that cost me $327, and that I've had to pay for two hotel rooms to sit here and wait. Nobody freaking gives a crap here.
It's 20 minutes to for mountain time and I'm still waiting!
It's been over an hour since the last time he said they were sending the test results in so they should have heard back from Cummings by now. read more