my wife went in to buy a headlight for her Honda CRV low beam and asked if the fellow could put it in, he replied no they don't. I am handicapped and cannot stand for a long time having to use a walker and she is a nurse that has to go to work at 4 am tomorrow morning until usually 6 pm. I can understand if it was a large item, I have shopped here for over five years and if this is the service you are proud of, no more. Plus after paying a neighborhood teenager we found out it is the wrong bulb anyway. Shame on you. We will return the bulb and not darken your doorways again!! read more

Can't recommend this place highly enough. 6 stars. For $9 I got a part and a professional to install it.

I came here to get some Windshield washer fluid and Antifreeze. I can't speak on the prices because I haven't compared them to other places but the customer service was great. I was in and out within 5 minutes. read more

Great experience. I needed my battery and engine, air filter replaced, was in and out in 5 minutes and they replaced both for me. Super helpful read more

Let me begin with, Holly Canoli Batman!!! A few weeks ago I started a project in which I am Rhino Coating my Suburban K1500. I purchased Bush Wacker Pocket style fender flares which I wanted to paint with Hercules Black Bed liner, which comes in a can, I purchased 4 in total. I also purchased the Rust-Oleum Tall can Bed Liner for the fender walls, 1 can, 3 Gallons of clear Rust-Oleum Truck Bed Coating, 3 cans of Rust-Oleum Dark Gray tint, 2 bags if Rust-Oleum extra grit and an application kit, also by Rust-Oleum and a whole bunch of other parts totaling around $745.00. When I completed the fender flares and they were sitting in the sun and heat to cure, I began getting the rest of the products out in the garage ready for the next phase. I had noticed that I may have replaced a can of tint. After searching most of the day, still only had 2 cans of tint. I thought to myself "son of a ****"! I must have forgotten it at the store. No worries, I guess my mistake, I'll go and buy another can in the morning. So I began cleanup and brought my finished fender flares in the garage and hung them on the rafters to not be up against everything. I left all the other purchased products on the floor under the flares, instead of putting them all away. I was upset at myself over the can of tint. Next morning: I went to my garage and was absolutely stunned at the new remodeling that was started when I opened the door. Apparently the Rust-Oleum Tall can spray on liner just blew it's cap and sprayer and was emptying it's content all over my garage ceiling, fender flares and tools! I put on some rubber gloves, ran to the can and placed my hand over the top of the can until it stopped. When it did, and I looked around, let's just say pissed off was an understatement, I then noticed it got on my finished fender flares and they began to orange peel, for those who don't know what "Orange Peel" is, it's when the paint or product begins to dissolve and lift off the surface causing what looks like the peel of an orange. Apparently, the two products are not comparable, so lesson learned I thought. When I cleaned everything the best I could, I gathered up the exploded can and my receipt and brought them to the AutoZone in Gardnerville where I made the purchases. My girlfriend and I were met by Dallas, the store manager and Juan, the assistant store manager. I showed them the can, explained what happened and carried on about it ruining my project, I asked for a refund of the can as I didn't believe it was my fault for the top to just blow off like that. They agreed. So I knew I had to get more product to start over again on my flares. While my girlfriend was handling the refund, I cordially went and gathered more product to restart the flares. Once I grabbed what I needed, I remembered about the tint and mentioned I may have forgotten a can so I'll need to purchase another if they had it. Juan found one for me and added it to the product on the counter. At this time, my girlfriend pocketed my refund, silly girl, and I broke out my credit card to purchase what I had gathered up. Then the most strangest thing happened, something that had never happened before in my lifetime and may never happen again. I mean, this was so staggering I about lost my mind, literally was so confused and dumbfounded, I had to take a moment to comprehend what had actually just happened before my eyes, I was shocked! The manager, completely and without any thought said this to me; "We take pride in all our customers no matter what they buy or how much, since this product ruined your project, AutoZone would like to convey our sincerest apologies and will not be charging you for the replacement products or your forgotten can of tint. Our way of saying Sorry". Shocked?! And you're just reading the review. I actually witnessed and felt the sincerest remorse from both Dallas and Juan! My hope for humanity has just been restored by the tone, professionalism and complete compassion of these two 5 Star employees, Dallas (Store Manager) and Juan (Assistant Store Manager) of the AutoZone in Gardnerville/Minden location on Hwy 395. If you are ever looking for anything automotive, this AutoZone surely kicks ass in customer service and appreciation. Thank You two gentlemen in a job most well done. You're both a cut above the rest! ! read more

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Worse customer service in the valley. Purchased an axle in February 2021. Needed to be replaced by July 2021. Warranty on part through auto zone. Purchased another axle, was told that if I brought old axle back in box from new axle and receipt from purchase in February and current receipt, they would refund back to my credit card no problem. That isn't what happened at all. Had to argue to receive my money back, total incompetence and lies. My daughter is a mechanic and has a commercial account with auto zone, the employee couldn't even locate the part on her commercial account, that is why I had to bring the original receipt. So.....be careful with the promise of a warranty....it seems that it means you have to battle for the warranty to be "real." I am contacting the corporate office on monday. read more

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I came in for a battery and it was storming. They put it in with no problem. While I was waiting, the youngest member of the team, was outside going from one car to the next putting in fluids. Great customer service. read more

I came here in desperate need of a new battery as my cars light was left on and drained all the juice. I came in and was promptly greeted by their friendly staff. I told them I needed a battery and they looked one up pertaining to the make and model of my car. THEY EVEN INSTALLED THE BATTERY FOR ME! I was very very thankful as I would have had a difficult time doing myself with the lack of tools. Thank you to JUAN who gave exceptional above and beyond service! You are appreciated. read more

Liars & cheats: My son being new to adulting and a debit card went to this autozone you make a purchase. The cashier told him he old had $45 in his account. (Red flag #1) so my son leaves and transfer money into his account and goes back to repurchase items. (Yes I did have a chat with my son about finances) so he gets home and sees that he was charged twice. 1 @ $45.46 and the other @ $51.67. I called the manager and broke it down for him even citing that there is no way a cashier could know what the balance is on his bank account. Asked for a review of transactions, all the while the manager Mike still saying there were none (I personally conferred with my banking institution there was indeed a withdrawal) It wasn't until I told the manager that I would be calling corporate for them to review transaction for that day and Mike even taunted me to call. Mike also would not show my son the transactions for the last hour and a half only gave him a reprint of the receipt we already had. So I ended the phone call. Literally minutes later my son gets a notification that a "withdrawal reversal" was issued. *anyone that has a bank card knows pending charges just go away if it's with hours or you see a credit. I have never witnessed a transaction titled "withdrawal reversal" unless it was manually entered. I am extremely pissed and disappointed in the way all this went down. Times are tough and I don't appreciate my local autozone attempting to rip off a kid. I full plan to report him to their corporate office. No company wants a liar and a thief representing their company. read more

John helped me out with my camshaft position sensor and got my CEL cleared. Seriously the best customer service ever.

Tony Tony Tony! Drove in with my mom today not knowing what to do or how to fix the air conditioner. Tony quickly jumped to our rescue and also took the time to instruct us on the problem. You were such wonderful help. Thank you again!!! read more

Quick, friendly and efficient. I needed a car battery, they had one, and I was able to secure a five year warranty. They also upsold me a little corrosion defense. I hope it works... read more

We were road tripping from California to Washington in our old camper van, and needed to change our wiper blades. John was so helpful in getting us the right parts, and in removing the old connectors that had basically melted in place. Come here if you need a hand! Definitely recommend. read more

thank you Patrick at 1323. great service with my core return and helped multiple customers on different registers. he wore a mask, so was conscious of other's health and put products in their proper place while showing where products were located. ideal employee! thank you read more

These gentlemen were absolutely phenomenal! They had great advice and gave different price options! Thank you so much!

The staff can be rude and condescending pretty often. Out of the five times I have gone here, only once has been positive. Not only are they downright disrespectful at times, but I have received the wrong part at least three times, having to go back and needlessly argue with the staff who think they know everything. Again, I have only had one good experience here, the staff is the main problem. read more

The last time I went into the local store the customer service was worse than O'Rielly. I am to the point where I will only go into this store if there is no alternative for me elsewhere. Terrible service one employee was on the phone and two others were standing at a register talking about personal things as I stood right in front of then and they didn't acknowledge me what so ever. That is customer service at its best!! read more

Just stopped in to correct a mistake I made buying the wrong headlights and the man that helped me (forgot to ask his name but dark hair lots of facial hair) got me taken care of very quickly and made it very easy for me. read more

Last Thursday night I got stranded 9 miles south of town when the Transmission Control Module (I didn't know that at the time) went out in my truck. There are three auto parts stores in Gardnerville, Nevada and I've done business in all three equally through the years. I called O Reilly auto parts first and asked if my wife could bring a credit card down to leave while she borrowed a DTC reader to bring to me so I could check the problem and return it to purchase the part. The gal said as far as she knew they'd never done that and it was not an option then. My second call was to Autozone. The manager, Dallas, answered the phone and I repeated my request. Not only did I get the DTC reader, but expecting nothing in return he said to me, "You don't need to send your wife down, I'm off in a few minutes and I'll come up and check it for you." Shocked, and reluctant to ask him to do that on his own time, I told him I would rather not ask him. He assured me it was no problem and after a short conversation, I agreed. I am a stickler for customer service, but this went above and beyond and took me back to my own retail days when it was a priority. Dallas is obviously someone committed not only to helping folks but to make his employer the best they can be. Cannot thank you enough, Dallas. I will be calling to get the name of your District Manager as I believe he/she needs to know as well, just how dedicated you are to assisting your customers! read more