Drove to Carson City to buy a used Subaru for my son. The Subaru had not been smog for five years, as in California seems to only require it when you change ownership? Anyway, I did not want to purchase this without knowing if it would pass smog. I called and talked to Bob personally. Definitely a good old boy. A bit of a sense of humor along with it. I asked him if he was available to do a quick smog check on the Subaru. He told me he wasn't sure if it was quick, but there was no one in line so I can get right in lol. Took him about five minutes (The Subaru did pass this morning, nothing to do with him, but it was pretty nice about it) it's a bit more expensive in Carson than in Reno. So don't be shocked when you pay $29 for something you get for $20 in Reno. Two days later I get a postcard in the mail thanking us for doing the smog and offering us a free lube and/$100 off on an oil change. Thank you Bob :) read more

Bob's Shell Service - Customer postcard offering a discount - Auto Repair Near Me - Carson City, Nevada

Always convenient coming into town and down the street from the donut shops. Pumps never have any problems, and usually no lines to get gas. read more

I bought some shock absorbers on Amazon and had Bob's Shell install them. He quoted me a price of $75 per axle or $150 + tax (a little high, but OK) and then charged me $312.86 for 1.25 hours of labor ($250.29 per hour.) Stupidly enough, I went back to Bob's Shell to install rear brake pads I bought off Amazon. The mechanic worked very lackadaisically for a job that should have taken 20 minutes per axle. He took an hour and twenty five minutes and charged me $295.14 or $227 per hour. I'm sorry that Christensen is out of business because I always got a fair deal from them. I won't go back to Bob's Shell and I'm still looking for an honest shop. read more

Not many legit full service gas stations left but Bobs is one! Super cool to see and find memories of older times.

Bob's did my A/C service on my Subaru Forester. His price was good compared to other repair shops in town and was quick. Thank you!

Bob's grandson is a terrible mechanic and a worse human being. He couldn't find his own behind with both hands. This miscreant didn't test his fixes on two different occasions. He was indignant when it was pointed out that this work was a failure due to his lack of detail. never take a car to Bob's. read more

Very quick & super friendly. Moved into washoe and found out at DMV that smog is required for registration, so I popped over to Bob's and they got me smogged super quick while I had a snack and chit chatted. So fast I hadn't even finished my snack and I got back to DMV so quick and they didn't even require a new appt. Win! read more

My initial review was based upon the customer service and overall quality of my experience. After talking to a few people who have been here, I find it interesting that ALOT of people who came here for basic fluid servicing had to come back because "something major", or something expensive, was wrong somewhere else on or In the car. read more

Called in to ask about or schedule a smog check for my car, turns out I didn't need one based on where I live.

This full service 24 hour station is an absolute life saver on an early Sunday morning for instance. Tires to mechanical issues. Old school service. read more

I needed a bearing pressed into trans axle and Robert said no problem bring it down. It was ready in a couple hours even on a Saturday. The next week I received a postcard with a 10% discount. Thanks so much guys!!! read more

Took my car to Bob' Shell in 2018 when I was new to NV; loud knocking under hood. Young man behind counter ignored me. I spoke up asking for mechanic and he said he was, "kinda' sorta". I told him problem and he said Dennis, mechanic, would call me if I left the car. OK, Dennis called next day about the problem, but couldn't give firm estimate and I wanted it in writing. I went back to station, but Dennis was gone and owner, Bob was also gone. Took my car and for next few days, tried to see Dennis or Bob. Each time they were both gone. Learned there is second mechanic, Tommy, Dennis' brother. Long story short: took my car elsewhere and glad I did. read more

I needed a brake inspection on my truck for a planned trip to Tennessee to visit friends. Past experience with other shops in town made me cautious about who to trust with my vehicles due to either poor workmanship, outrageous kitchen sink repair estimates or high costs for replacement parts. Talking to some local friends they suggested I give Bob's Shell Service a visit. I am very happy I did. Professional work, honest estimates and courteous, knowledgable repair techs will keep my business going forward. I highly recommend Bob' Shell Service and will spread the word around town. Thanks Bob and crew. read more

My car had been sitting for over 6 years and parked due to starting issues. I was recommended by a very close old friend to Bob's Shell Service Station, So i had my car towed there. They were patient, they were honest and unlike most there was no price gouging. Being a woman no one talked down to me . Bob called personally if there were any extras needed. It's very hard to find honest reliable mechanics this dang age. I will continue to return with any automotive needs i have. read more

Took my truck in for a tire leak. Bob put a plug in the sidewall knowing that wouldn't work and dangerous. Charge me $32 for a plug in sidewall that was flat the next day. Bought a new tire and went back thinking they would make it right. NO charge me another $33 dollars to replace the tire. Long time customer but no more. read more

Needed tire repaired due to nail. I called several places regarding cost and timeframe for a repair. When I inquired about service, timeframe, and cost, I was pleasantly surprised when I was informed the repair could be done any time, so I rushed over and was pleasantly greeted, informed on cost, waited under 30 minutes, and it was fixed. Not only did they repaired the one nail I knew about, they located a second one. They also informed me that I would need new tires by Fall, not immediately as what the dealership had informed me, so I left as a happy customer knowing I found a reliable, efficient, well-done work, and honest business. read more

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The absolute most demeaning and awful service I've ever received from a repair shop. They'll be dishonest about what's wrong so they can fix it and charge you for that, just to turn around and tell an even bigger issue. They'll claim they couldn't see the problem without it and go ahead and charge you way over the estimate when they don't even fix the car. The people on the phone have serious attitude problems besides the lady, and they need to do some serious trainings in customer service. You are not the end all be all of car service. Get it together Shell, no one likes dishonesty from businesses. After reading other reviews and the owners responses, it's clear this business is a money grab. Please go elsewhere and don't get scammed. I have reported to the BBB. Edit: Bob, stop acting like a child. You know what you did was wrong. Have a nice day with your awful employees. read more

Hi, I called Bob at 11am on a Sunday morning while passing through Carson City due to a slow leak. Not only did he get me in right away, he let me watch and learn from his process. I was back on the road by noon with 500miles to go! Really appreciated his help on this trip and would recommend him to anyone in the area! Great guy! read more

Bob's Shell Service - Fixed tire! Great Patch! Great experience! - Auto Repair Near Me - Carson City, Nevada

I had my brakes done on my daily driver F-150 truck by Bob's. the quote even ended up just a little under and my brakes have never worked better in the 4 years I've owned my truck. thanks Bob and the guys and gal. read more

Bob set me up in a short time. The mechanic was very knowledgeable and finished in a timely manner. Very pleasant. Total experience was great! read more

I have a 1991 Landcruiser that was out of refrigerant for the AC Unit, it takes the old stuff, R12. BOB HAD IT. I had an appointment at 8 am, Friday, it was DONE by 8:22 am, along with a vehicle like a refrigerator! I have a form of cancer and the heat makes it so much worse, BOB, THANK YOU SO MUCH. I WAS ABLE TO EVEN GO TO THE DR'S OFFICE without melting yesterday! read more

Just a warning to people who want to take your vehicle in for service. ITS A JOKE! Took 20 days to get my car back. Charged me over double of what was quoted. They charged me a 100 percent markup on my spark plugs and my vehicle runs like shit . I start it up and smells like gas all the time,shakes and stutters. Do not deal with Robert, he's an arrogant and incompetent mechanic! read more

I have been using Bob's Shell for about ten years now. The reality is that not every experience has been perfect. Most have though. Those experiences that were four stars and not five were very quickly rectified to my satisfaction. Bob is an extremely honest owner. One time, many years ago, Bob called me at home to tell me that I was overcharged for a minor service. This was promptly and apologetically corrected. Thank you Bob and all of his employees for a terrific ten plus years! read more

I cannot say enough nice things about this station, the owner and his employees!!! I was traveling from California to Tennessee and needed a new battery for my car and they came to the rescue! They took care of everything for me and had it done in no time. We had great conversation, great coffee and the price was right! I highly recommend this Shell station. Thanks to all of you at Bob's Shell in Carson City and outrageous blessings on you all!!! Keturah Ogletree read more

Honest and very helpful. The owners brother gave me a ride to autozone so i can get the parts. Also reasonable price. Highly recommend

I stopped there today because my cigarette lighter fuse was out and ask them to fix it. After an hour of this guy trying to find the bad fuse I told him to skip it, that I would take my truck to the dealer. He said ok, and then charged me $60.00 for nothing, this shell station is a rip off , don't go there for your mechanical work. This place is a rip off. read more

It was a small pop-up camper tank, and I was just getting it topped off before a week long camping trip, which I told the guy before he filled it. Shady... read more

Bob was great, identified the problem and took care of it. He explaned the problem and was inattentive to our concerns. I would highly recommend Bob's Shell Service read more

I took a trip to the June Lake Loop with the family. On the way there I noticed the tread on my tires was pretty low. Fearing a blow out, I looked for a nearby tire shop. Well, it was Sunday and every shop I could find was closed. I finally found Bob's Shell an gave him a call. Bob was great. He didn't have the tires in stock, but was able to make a few phone calls and found some. So I made the 2 hour, 100+ mile trek to Bob's shop. When I got there, he verified the size of my tires and promptly went to get the new ones. When he got back Bob and his tech put them on. All in all it was probably about an hour wait. Bob and his tech were very nice and did a stand up job. This shell station has an old school shop feel that you just can't find anywhere else nowadays. From a full service gas station, to a shop where you can see them working hard, Bob's does it right. I was in a pinch and Bob of Bob's Shell station saved the day. Thank you Bob, if I am ever in Carson City again and need something, you have a new customer. read more

I went to the Shell gas station to ask if he had free air because my tire is going flat and it's hard times but the employees were standing on the side doing not a dam thing, I asked if air was free and he said no it's a dollar or get gas then it's free. Now how is it free if I have to get gas? These guys didn't give a shit about me having a flat tire and the safety of other people on the road and myself. Whatever happened to being nice and maybe paying it forward and helping out when times are hard, or being neighborly. I wouldn't recommend anybody go to this shell. The manager should be ashamed of his employees treating future costumers and word of mouth about a good place to go and get gas or anything. A friend of mine told me to go their cause it was a good place, YA RIGHT!!! I will no longer support shell gas stations and I'll spread the word about this place. read more

What a rip off. Went to get smog, it had to be done 2 times. Get this in same day it was done and we got charged for 2 smog test to the tune of $70. what a money hungry owner. Shame on you!!! read more

Came in for a smog test Sept. 1 and they got the job done before I could finish a donut and coffee. Great and efficient service. Thank you guys. read more

These guys can't seem to tap and die a broken bolt nor do they seem to be able to press in a motor mount. Pressed them out at 3 times the cost of anywhere else in town and gave a nasty comment when asked why so much. Worst customer service ever at outrageous prices WTF??? Not sure how this place is still in business.. read more

Came in here a few years back and still recall the terrible service. They refilled my moms AC just charged us a hefty fee and they apparently said that they put the AC in and just let it go through even though they could tell the compressor wasn't working. They said here's the bill sorry about that. I've talked to others with similar experiences, those with good experiences seem they came in for something impossible to mess up. Bozo mechanics working here or a lack of knowledge, either way this place really killed the image of Shell gas stations for me. I really felt the old fashioned aspect from the funny looks I got from literally everyone working there. I vividly remember the faces were dull only to see them almost laughing after they gave us the bill and said nothing else can be done. My condolences to all you victims, if you're coming here for anything other than Shell gas, I wouldn't bother; Today's business world is based on transparency, if you like old fashioned service knock yourself out. read more

Bob's Shelll has been very good to me, with top service: smog, oil change, maintenance, service checks. Always quickly, fairly priced and courteous staff. My service has always been a walk-in, and that was never a problem. I get a thank you post card in the mail too! Nice touch, helps remind me when I last did my oil. Bob is great owner/operator and his guys are knowledgeable, helpful and the best! read more

I've only been here once so far, but these guys were super-nice and treated me right. Even though it was a Sunday, they had my car in a bay within 10 minutes. They got right to work, didn't try to make my issues into some "critical" problem, gave me a fair price and got me out the door pretty quickly. I hope that I don't have anymore car problems anytime soon, but if I do, this will be where I go. Really refreshing experience! Highly recommended! read more

Let me start by saying very rude and inpatient with others. Customer walked out behind me due to cantankerous behavior. Be very forward and strong with location and I'm sure it will be fine. Still uncalled for overall. read more

Bob is an awesome, knowledge, friendly mechanic who will do everything in his power to get your car back on the road. Fast and efficient. Thanks Bob for getting my truck fixed. You rock! read more

I went here to get my truck smog tested. The tech got the job done really fast. I think they charge too much for the service though and that is why I subtracted two stars. read more

Went today to get an oil change on my car. Their special $19.99 oil change is over but with such the great service I will go again and again. The nice gentlemen there were really friendly. Asked if they could check my tires please (they did so for free). Also had said how another shop had fixed this gases being stuck in some part of the car's motor (unsure of what I'm so not a car person) they checked two items and saw nothing was wrong with them but now the car is running smoother. They did this while waiting for the oil to drain and for free as well. They were fast, friendly and knowledgeable. A+ read more