If I could give zero starts I would. The assistant manger was beyond extremely rude. He cussed my…read moreboyfriend out in the store for asking a simple question, and another associate claimed to be the district manager. Absolutely RIDICULOUS! Another customer was complaining about how she was treated by the assistant manager the same day, and another associate also complained about the assistant manager! GET YOUR PEOPLE IN LINE. Ridiculous that retail associates treat customers like trash. Do not go here!! This company has lost multiple commercial customers because of how they were treated in this store.

We had the best experience with Nick here! He was more than helpful and went above and beyond to…read morehelp my boyfriend and I! He spent at least 45 mins assisting us in trying to get parts and replace a rotor for our trailer! We appreciated his hard work and his excellent customer service!!!

This Autozone has always been a good one. The staff here are really nice and helpful. I prefer…read morethis one to the one on 42 because they are more friendly.

The woman manager was in a mood when I walked in Didn't know…read morethe name of a u bolt then was clearly aggravated that I had came into a parts store looking for a part. Her tone of voice was hostile to say the least.

Brian was so helpful changing out my battery! Great job! Thank you for all your help.read more

Had to replace a belt in my car recently. Purchased the one for my car at O'Reillys. A friend…read morevolunteered to replace it for me - woohoo. So we met, let the car cool down, he took the bad belt off and went to replace with the new one. Realized the one we purchased was not correct. So we had to take another car and drive all the way back to O'Reillys. Come to find out that the belt in the sleeve we purchased was not the one that goes in the sleeve. I'm not sure if the manufacturer messed it up or if an employee at O'Reillys did - all I know is, we were out some time just to get the correct one. I'm not sure if you have ever experienced this or not but my advice is - take the old belt with you to get the new one - then compare. It sure would have been nice customer service if they gave you a coupon or discount on next purchase - for your troubles. Just a suggestion. At least the price was reasonable.

I have to agree with the other review. This place has great prices compared to the others in town…read more I have used them many times for that reason. But I have been given the wrong part multiple times even though I had an ASE certified mechanic with me and he had all the correct answers they needed to give us the right part. The price is right and the service is friendly as far as auto parts places go. Just don't be surprised if you have to make another trip to get right part.

this place made me go Wow!!! I had a bad tire but had to be at work, I only bought one tire and…read morethey went out of there way to drive me to my workplace so I was not absent. I didnt ask them to, they just wanted to make sure I was taken care of. This is the type of thing that restores my faith in businesses. To whomever hired Steven to work in the tire department...you found a one in a million employee. Thank you pep boys, for the best deal I could find on a tire and for service above and beyond anything I have ever experience before. My name is Joseph and I could not be happier with my product and services.

Brought my car there on a Sunday because I was told they were open, I was mistaken. The hours…read morelisted here on the google page are incorrect. Told them not to jump the car because it wasn't dead. Came back to be told they tried jumping it which explains why my electronics are screwed up and my gas gauge and clock don't work anymore. Car was forgotten about multiple times. The last day it was there clerk told me they would get the ac and alignment done that day. It did not happen and when I came to pick it up the clerk tried telling me they did the alignment, then didn't want to charge me for the service (probably bc they thought they could just sneak it when I brought it back) but it was just a blatant lie and I never came back. Don't bring vehicle here for anything more than oil, tires, or brakes.

Needed a battery right away and I was out of town. Stopped at Auto Zone got the battery and they…read moreinstalled it in the parking lot and took the old one. Whole thing took maybe ten minutes. Everything was excellent.

My daughter's car broke down in Erlanger. Someone helped us to figure out it was a busted radiator…read morehose. We had no idea where to go or how to fix it. We called CarX, they were not helpful. We called Auto Zone in Florence, Not only were they not helpful, they were downright RUDE! We called Jiffy Lube, they were very helpful but could not help us with the problem. Finally I called Advanced Auto Parts. Aaron answered the phone and was very nice. He told us if we could get there He had the part and someone would help us. We arrived and the part was waiting for us and Jake came out to the car and put it on for us! He was very nice and professional. It took him about half an hour to remove the old hose and replace it with the new one. I offered him some money for helping us and he refused replying "This is what I do." I can't say enough about the young PROFESSIONALS at Advanced Auto Parts. We were in desperate need of help and they were kind and extremely nice. They helped two women in desperate need of help with compassion and grace. Take your automotive needs to there guys and you will not be disappointed! Thanks, Shawna, alNEW loyal customer!

They had what I needed. Even had salt for the 8" of snow coming this weekend. Store was busy and…read morethe folks at the counter worked quickly.

If I could give a zero start I would. Ordered a replacement part was told at 11:13am it would be at…read morestore at 11:45pm ,I came to store @ noon an was told the delivery driver didnt bring part that they would have it there in 25 minutes.I am here now at 1:45pm an Still no part