They had what I needed. Even had salt for the 8" of snow coming this weekend. Store was busy and…read morethe folks at the counter worked quickly.

I wish I could give a lower score for this. I went to this shop last Thursday (Oct 30th) and had…read morethe worst experience. I needed to get my battery checked and possibly replaced. When I told one of the workers, Matt, he sighed and told me he would check it but not change it. Ummm ok? Apparently he didn't want to change it in the rain for fear of being shocked.... It was hardly raining at this point. I didn't even bring an umbrella. Also, gloves are a thing. But ok, fine. No big deal. He recommended a store they do business with just down the way. However, when I got there they told me they could change the battery but that I needed to get one from O'Reilly. Thanks Matt for letting me go all the way over there empty handed. Ok, fine. No big deal. I drove back to O'Reilly where Matt was waiting for me. I had called him on the way and he was apologetic which was nice. I think he even gave me a discount on the battery. After paying for the battery, you'd think that the least he could do would be to take the battery to my car. I'm not weak, but I'm still a young female customer who knows that batteries are heavy. Didn't even offer. Thanks again Matt. So I picked up my battery and headed back to the other store where the tech proceeded to change my battery IN THE "RAIN" and without gloves on. Sooooo Matt just can't change batteries I guess. The technician finished up but then my car started showing all these weird messages. The technician told me that the battery might be bad and that I needed to go back to O'Reilly for a 3rd time! At this point, I had been on this adventure for over 2.5 hours. 2.5 hours for a battery. As you can imagine I was pissed, but I headed back to the shop anyway. Thankfully, another tech at O'Reilly was there to help me (I wish I could remember his name because he was so kind and excellent) instead of Matt. He checked my battery and everything was fine, so I drove a few days on it and everything went away. My main takeaways from this experience are that Matt had no idea what he was doing but works there anyway, he doesn't care about his customers and wastes their time, and even though O'Reilly advertises free battery installment some of their workers are too lazy to do that, so they shouldn't be advertising it at all.

If I could give zero starts I would. The assistant manger was beyond extremely rude. He cussed my…read moreboyfriend out in the store for asking a simple question, and another associate claimed to be the district manager. Absolutely RIDICULOUS! Another customer was complaining about how she was treated by the assistant manager the same day, and another associate also complained about the assistant manager! GET YOUR PEOPLE IN LINE. Ridiculous that retail associates treat customers like trash. Do not go here!! This company has lost multiple commercial customers because of how they were treated in this store.

We had the best experience with Nick here! He was more than helpful and went above and beyond to…read morehelp my boyfriend and I! He spent at least 45 mins assisting us in trying to get parts and replace a rotor for our trailer! We appreciated his hard work and his excellent customer service!!!

Needed a battery right away and I was out of town. Stopped at Auto Zone got the battery and they…read moreinstalled it in the parking lot and took the old one. Whole thing took maybe ten minutes. Everything was excellent.

My daughter's car broke down in Erlanger. Someone helped us to figure out it was a busted radiator…read morehose. We had no idea where to go or how to fix it. We called CarX, they were not helpful. We called Auto Zone in Florence, Not only were they not helpful, they were downright RUDE! We called Jiffy Lube, they were very helpful but could not help us with the problem. Finally I called Advanced Auto Parts. Aaron answered the phone and was very nice. He told us if we could get there He had the part and someone would help us. We arrived and the part was waiting for us and Jake came out to the car and put it on for us! He was very nice and professional. It took him about half an hour to remove the old hose and replace it with the new one. I offered him some money for helping us and he refused replying "This is what I do." I can't say enough about the young PROFESSIONALS at Advanced Auto Parts. We were in desperate need of help and they were kind and extremely nice. They helped two women in desperate need of help with compassion and grace. Take your automotive needs to there guys and you will not be disappointed! Thanks, Shawna, alNEW loyal customer!

Do not plan on a quick turnaround from the service department. I received numerous mailings about…read morewalk in oil change. Twice I attempted, and twice I was told it would be two hours. Scheduled appointment and it was not quick. The attitude was " it sucks to be you" Bought a new car recently and it was an ok experience, if I had it to do over again I would go to Ohio. Everyone ( except the salesperson) could use some customer service training, particularly the finance associate. They could learn something by going to other local dealers and sitting and observing. I would rate them mediocre at best.

i would not recommend this dealer. Try another one. Sales…read morewas unwilling to trade for the color car I wanted. Service failed to correct recall, which I have to comeback for. Support could not figure out some aspects of the tech. 3 strikes.

First use. Towing recommended by another shop. Why go elsewhere then? Great fair priced tow…read more Got all work done and very polite, patient, tried to trouble shoot over the phone to avoid paying for something simple. When you go there and you see all the cars and businesses and local establishments using them. You know. This is the place!!! All types and years of cars from classic to everyday cars to trucks and luxury cars(probably of course out of warranty). They can help!

I called about my car being illegally towed by woodview Apartments. They said they don't have it…read morebut yet know Vin of car. And I got hanged up upon They were more concerned about the money. My bet is that still have it to charge storage fees. It has sentimental value the 2009 Ford fusion 4S it was graduate gift from myself for getting my degree from appstate. I am extremely disappointed by their behavior. Care more about money than following ethical standards. And do the right thing.