If I could give Tom Cola at Ray Catena Mercedes-Benz of Edison six stars, I would -- without…read morehesitation. I recently purchased my 2026 Mercedes-Benz CLE Convertible from Tom, and this was not my first time working with him. There is a reason I came back, and after this experience, there is absolutely no question that I will continue to come back. Tom represents everything a luxury automotive experience should be. From the very beginning, he made me feel valued, appreciated, and genuinely special. He never made the process feel like a transaction. Instead, he made it feel personal. He listened to what I wanted, understood what was important to me, and worked incredibly hard to make sure I was not only getting the right car, but also the very best deal possible. That matters. Anyone can hand you keys. Anyone can show you a vehicle. What Tom does is completely different. He builds trust. He creates a relationship. He makes you feel like your business actually matters to him. And then there is his personality -- which deserves six stars all on its own. Tom is warm, engaging, funny, genuine, professional, and an absolute pleasure to be around. He has that rare ability to make you feel instantly comfortable, while still delivering an incredibly polished, first-class experience. He knows when to guide you, when to listen, and how to make the entire process enjoyable from start to finish. Buying my CLE Convertible should have been exciting, and thanks to Tom, it truly was. There was never pressure. There was never frustration. There was never a moment where I felt like I was simply another customer walking through the door. Tom made me feel like I mattered. That level of service is rare, and it is exactly why I continue to work with him. Mercedes-Benz is a luxury brand, and the customer experience should reflect that. Tom absolutely delivers. His knowledge, professionalism, attention to detail, follow-through, and personality elevate the entire experience and represent the Ray Catena name exceptionally well. I have high expectations when it comes to service, especially when purchasing a luxury vehicle, and Tom exceeded them once again. I drove away in my beautiful 2026 Mercedes-Benz CLE Convertible feeling excited, confident, appreciated, and completely certain that I had received the best possible experience and the best possible deal. That is what great service looks like. That is what loyalty is built on. And that is why I will continue to recommend Tom Cola without hesitation. If you are considering a Mercedes-Benz, do yourself a favor and ask for Tom. You will understand very quickly why his clients return to him again and again. Tom, thank you for making this experience so special and for taking such incredible care of me. Your professionalism is outstanding, your service is exceptional, and your personality truly makes you one of a kind. Six stars all the way. Five stars simply do not do Tom Cola justice.

My family completed two Mercedes leases through this dealership within about two weeks and when I…read morelater asked to speak with the General Manager about a promise they would not honor, I was told the police would be called if I did not leave. I leased my first Mercedes here, then returned with my father and personally paid his down payment because he could not afford it himself. I trusted this dealership enough to bring them more business and was even considering bringing my mother when her lease ends. My first visit already involved waiting several hours before the transaction was completed. My mother became extremely tired during the wait. The dealership apologized, and I accepted the apology because I understood that busy days happen. I still returned because I believed they valued my business. During my own deal, I asked whether I would receive a Mercedes glass set if I brought my father in to lease another vehicle. I was told yes. The dealership had already honored another souvenir promise connected with my lease, so I believed this one would also be honored. Before my father signed, I raised the issue again by phone and text. My text said I expected to be "hooked up with a couple nice souvenirs" for convincing my father to choose Mercedes over another brand. The text does not contain an express written confirmation, but it shows the subject was raised before he signed. Nobody corrected me or said it would not be honored. After my father completed the lease, the story changed. The dealership denied the promise and turned the matter into a debate over which salesperson said what and whether anything counted because it was not in writing. I was also told the approximately $178 glass set might have to come out of a salesperson's pocket because he made only around $70 on the deal. I never asked an employee to pay personally. I asked the dealership to stand behind what I understood had been promised. This was never simply about a $178 souvenir. My family completed two Mercedes leases, I funded my father's down payment, and I was prepared to bring more business. It was about honesty, respect, and how I was treated after the deal was finished. I repeatedly asked to speak with the General Manager but was not given that opportunity. I continued speaking with a representative whom I believed was a manager, but later learned was listed as a salesperson. Dealership personnel then wanted the conversation moved from the public counter into a private office. I declined because I felt safer where other customers and employees were present. While I remained calm in the public showroom asking to speak with the General Manager, I was told the police would be called if I did not leave. I did not threaten anyone, become violent, or act physically aggressive. I became emotional because I felt humiliated and blindsided after working hard to help my father get this car and bringing the dealership a second lease. As a person of color, being threatened with police in those circumstances felt discriminatory, intimidating, and degrading. I cannot prove what motivated that decision, but I felt singled out and treated like a threat simply for remaining in a public customer area and asking for senior management. I attached a video because I do not want the dealership to later claim that I was violent or threatening. The recording is mostly audio, but it captures the interaction and supports my account that I was emotional--not aggressive. This was not just poor customer service. I accepted their apology, returned with more business, paid for my father's lease, and still ended up dismissed, denied access to the General Manager, pressured away from the public counter, and threatened with police. It made me feel unwelcome and discriminated against after my family gave this dealership two leases. I have filed formal complaints with Mercedes-Benz USA and the New Jersey Division of Consumer Affairs so the full incident can be reviewed.

I saw the BELOW COMMENT by the purported owner William posted Mar 10, 2025 .It caught my attention…read moreas Bill's picture is shown as the Owner's response, inferring that he is onsite. To my knowledge ,Bill retired and stepped away from GT automotive at least 6 years ago. I've been there a few times after Bill stepped away and more times prior to Bill retiring. Perhaps he is still the owner on paper, none of my business. I believed that the new owners were, Julie and her husband. I did not go to GT to make friends, but high quality work. However, Julie is rough, arrogant and lacks any semblance of HUMILITY and appreciation of customers. I stopped going to GT as the front desk woman "Julie" was consistently rude and dismissive. GT does great work, however, Julie was a terrible "Know It All" . ************* July 17, 2026- UPDATE - Responding to the "Owners" response to my post of July 4, 2026.... As to my standards and expectations, Customer Service is not limited mechanical work, it also includes respect, kindness, being treated with dignity. IMO, the "Owners" response to my comment reflects an unwillingness to accept constructive feedback, the need and desire to try to insult, rather than embrace, hence, reflecting a lack of humility, or ownership, full stop. In possessing a civil litigation background, I ask questions, not intended to put one on the defensive, as it may. Julie's husband (a seasoned mechanic) is kind. I just could not tolerate Julie, who works the front desk, and for the most part answers the phone calls as well. She displayed impatience with my questions. She is the conduit to the mechanics. In any business, the front desk gives the best impression on the appreciation of customers or lack of. Julie should be grateful and thankful that GT Automotive is doing well. This is demonstrated in having a high bar on respect and kindness to all customers. My comment should not be misconstrued as a vendetta as alleged, nor do I consider my comment a "bad review" as further alleged. It is intended to provide an opportunity for Julie to receive and accept the feedback in that this is how she may come across to some. Yelp Guidelines is to rate the "Overall" Experience. It is my first hand experience. Unequivocally, I am not a mechanic, nor is Julie. I had not dealt with Bill on my few last visits, as he'd long ago retired, at least 5 -6 years ago. Once again, GT DOES GREAT WORK. ********************* Business owner information William G. Business Owner Mar 10, 2025

When I realized I had far too much gas to ship my car, I contacted the shipper and they recommended…read moreI come here. I called and the gentleman was very nice and his calm demeanor put me at ease. I was about 5 minutes away and they got me in quickly. The customer waiting area is spacious and very clean. There are magazines to read and they had on Drew Barrymore's Talk show. The price was very reasonable. I will make sure other service members know that this ecological option exists here, versus trying to drive around and add additional mileage just to burn off fuel.

Shout out to Jose who has helped me on both occasions I visited. Great customer service!…read more Also, shout out to Rony the manager. Good people

From the owner: Your local Advance Auto Parts at 518 Old Post Rd in Edison offers automotive aftermarket products,…read morefree store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

Went to the store because my car was having a start up issue. Alberto helped me purchase and…read moreinstall a new battery. He also ran the diagnostics to ensure that it wasn't the alternator or starter. Alberto was very helpful, professional and just a really nice guy. I will absolutely go back for any minor car issues that I may have.

I had the worst experience in this store. The store manager is a completely liar ! He don't…read moreallow me to return the part which is not listed their website. However I returned it in other chain store ! Even upper manager want to cover it. I wish you didn't buy anything from this store.

Pep Boys is a money sucker for any services beyond a basic oil change. On the upside they do good…read morework here backed by guarantee, and occasionally I'll receive mail or text coupon deals. Plus the staff are always friendly and give helpful explanations. I used this Pep Boys location most recently for new spark plugs on my 2012 intermediate sedan, and it cost me ~$350 after a 10% coupon was applied - which still seems high considering that they performed no other services in that price (it was not a full tune up) and couldn't give me the full tune up as requested due to lack of filter parts on hand. Secondly I received a quote for four new tires; they offered me Cooper brand at $900-ish. I went to Sam's Club and bought four Goodyear tires for under $550. Renovations are in progress for a new standalone auto parts store that will have no affiliation with Pep Boys.

I have to say Pierre and Ramon were very helpful when I was stranded there on New Years Day with my…read more2 toddlers after my brakes required emergency repair. They were busy but accommodated us by fitting us in on a holiday and we were greatly appreciative of their customer service.

Everyone at Bell Audi was super friendly and accommodating. Special thanks to Jason Skolnick, who…read morewas 100% professional and provided excellent customer service even after my purchase. I had an issue with the Audi app, and although he said it might take a few days to fix, he had it resolved by the end of the same day! The team here wasn't aggressive like some other dealerships. I highly recommend Bell Audi for a seamless and professional car-buying experience!

In late July, I called your service department to schedule maintenance for my 2019 Audi Q7 (61,500…read moremiles). Although I have completed nearly all maintenance at Bell Audi since buying the vehicle brand new, your team refused to sell me the 60K/70K prepaid service package, claiming I could only choose one individual service(either 60K or 70K). Confused, I reached out to another Audi dealership, where I was promptly sold the package and had my 60K service completed by certified technicians. In early September, I received an automated text from Bell Audi stating my Q7 was overdue for service. I replied, explaining the frustrating experience I had and that I had taken my business elsewhere. The response I received is what prompted this review: "Sorry to hear that... do you want to schedule the 70K service with us?" I was stunned. After pushing away a loyal customer, you expect me to turn my back on the dealership that actually helped me and return to yours? Not a chance.

Service staff are very nice but I am not always sure they are telling me what my car really needs…read more Prices are super high.

They keep reporting my review on Google so here it is again:…read more This review is for the salesman Zeke. Zeke once called my office asking for a quote for his client. His client just came to America few weeks ago and had NO credit score, so of course the insurance is going to be high because he has no record of credit here in the United States of America. I proceeded to tell them the price (it was very high because once again, no credit history in USA) and he spoke to me like I was stupid. He said something along the lines of "Do you hear the price you're saying right now?" Like yes, I'm not deaf and I'm literally just reading off the generated quote my company is offering him. He then said that he's been working in this industry for "so many years" so he knows more than me. He is a car salesman; I had to take a course, and pass a state test to get my license to sell insurance. So not quite the same. Since he knows so much about my industry, then why didn't he take into consideration that his client (no driving history with DMV, no Credit score) is someone that reputable auto insurance companies do not want to insure because they do not want to take on that risk. After berating me again and again, he also told me that I will be "hearing from him" and then he hung up. Ok. What an unpleasant person. The way you treat others is a reflection of yourself. Zeke, how about you don't berate another professional next time just because they conveyed information to you that you did not like. If I go to Walgreens to pick up something and see that the price is too high for me, I simply just walk out and find somewhere else to purchase it. Same thing could be applied in this scenario. I'm sorry that you had to take more time out of your day and call different insurance companies to get this client his car insurance so he can drive off the lot. I know you want to close as many deals as can each day, but that doesn't give you a pass to treat someone else in the process like they are beneath you.

Mike is the best in the industry. Years of knowledge and the ability to make special mods for your…read morecars needs! More power for that booming system, go see Mike! Great customer service and you can expect his personal attention to detail and fair prices. If you don't want to spend a ton on a new starter or alternator, they are happy to rebuild one for you and save you some moola! Support your local business!

Best place for classic car or vintage car work. Ask for Mike - expert in getting it done right the…read morefirst time.

Great customer service for all your special parts they will accommodate 5 star service thank you…read morefor your help action limousine inc 732-754-4660 www.actionlimos.com garwood nj

Great customer service, and the staff is extremely knowledgeable and friendly. will go back for…read morefuture projects;