I saw the BELOW COMMENT by the purported owner William posted Mar 10, 2025 .It caught my attention…read moreas Bill's picture is shown as the Owner's response, inferring that he is onsite. To my knowledge ,Bill retired and stepped away from GT automotive at least 6 years ago. I've been there a few times after Bill stepped away and more times prior to Bill retiring. Perhaps he is still the owner on paper, none of my business. I believed that the new owners were, Julie and her husband. I did not go to GT to make friends, but high quality work. However, Julie is rough, arrogant and lacks any semblance of HUMILITY and appreciation of customers. I stopped going to GT as the front desk woman "Julie" was consistently rude and dismissive. GT does great work, however, Julie was a terrible "Know It All" . ************* July 17, 2026- UPDATE - Responding to the "Owners" response to my post of July 4, 2026.... As to my standards and expectations, Customer Service is not limited mechanical work, it also includes respect, kindness, being treated with dignity. IMO, the "Owners" response to my comment reflects an unwillingness to accept constructive feedback, the need and desire to try to insult, rather than embrace, hence, reflecting a lack of humility, or ownership, full stop. In possessing a civil litigation background, I ask questions, not intended to put one on the defensive, as it may. Julie's husband (a seasoned mechanic) is kind. I just could not tolerate Julie, who works the front desk, and for the most part answers the phone calls as well. She displayed impatience with my questions. She is the conduit to the mechanics. In any business, the front desk gives the best impression on the appreciation of customers or lack of. Julie should be grateful and thankful that GT Automotive is doing well. This is demonstrated in having a high bar on respect and kindness to all customers. My comment should not be misconstrued as a vendetta as alleged, nor do I consider my comment a "bad review" as further alleged. It is intended to provide an opportunity for Julie to receive and accept the feedback in that this is how she may come across to some. Yelp Guidelines is to rate the "Overall" Experience. It is my first hand experience. Unequivocally, I am not a mechanic, nor is Julie. I had not dealt with Bill on my few last visits, as he'd long ago retired, at least 5 -6 years ago. Once again, GT DOES GREAT WORK. ********************* Business owner information William G. Business Owner Mar 10, 2025

Made an appointment for my Mazda for oil change and rotate tires and inspect. It was done well, at…read morethe appointed time, for a reasonable price . It is obviously a busy shop with a good reputation. The service advisor said they stick to Japanese brands - they would change oil on my Lincoln, if I want, but wouldn't do any repairs on it.

I went in on March 21, 2026 (Saturday) to have my battery replaced, but was told they were too busy…read moreand asked me to come back the following day. When I returned on Sunday, the service still wasn't completed. Unfortunately, it felt like there was always an excuse for not getting the work done.

Juan was very kind, honest, and attentive during my daughter and I's time of need. My car light was…read morebroken and I was so scared about how we would get home. Luckily, Juan helped us and we got our lights fixed!

Went to the store because my car was having a start up issue. Alberto helped me purchase and…read moreinstall a new battery. He also ran the diagnostics to ensure that it wasn't the alternator or starter. Alberto was very helpful, professional and just a really nice guy. I will absolutely go back for any minor car issues that I may have.

I had the worst experience in this store. The store manager is a completely liar ! He don't…read moreallow me to return the part which is not listed their website. However I returned it in other chain store ! Even upper manager want to cover it. I wish you didn't buy anything from this store.

Pep Boys is a money sucker for any services beyond a basic oil change. On the upside they do good…read morework here backed by guarantee, and occasionally I'll receive mail or text coupon deals. Plus the staff are always friendly and give helpful explanations. I used this Pep Boys location most recently for new spark plugs on my 2012 intermediate sedan, and it cost me ~$350 after a 10% coupon was applied - which still seems high considering that they performed no other services in that price (it was not a full tune up) and couldn't give me the full tune up as requested due to lack of filter parts on hand. Secondly I received a quote for four new tires; they offered me Cooper brand at $900-ish. I went to Sam's Club and bought four Goodyear tires for under $550. Renovations are in progress for a new standalone auto parts store that will have no affiliation with Pep Boys.

I don't go to Pep Boys for work ups because everyone knows they charge an arm and a leg and will…read moretry to upsell where they can. I figured an oil change is safe but now that's questionable. I had a 1 pm oil change appointment. They never called to let me know they finished. I should've called myself but was busy getting ready for guests and lost track of time to realize the store closed. However they kept my car overnight without letting me know, which I needed for work the next day. When I went it to retrieve the next morning they did not seem sorry for the miscommunication.

They aim bury the bad reviews with their own 5 star reviews on google so posting here too…read more I booked my first service appointment after buying my Audi last year. I booked online based on availabilities on the site and was sent confirmation when I booked and the day before the appointment via text and email. When I arrived for my appointment, the location was closed. I was not alerted to this closure and in fact, received a note reconfirming as mentioned above. I emailed my service provider listed (Carlos) directly to flag that I went to the appointment but the place was closed. After not hearing back when they opened that day, I followed up with an email to Ryan and Daniel listed online as manager and points of contacts for bell Audi but have not yet heard back from anyone. I know they were open all day today as I noted from the sign on door. I also texted the appointment number. I traveled to the Audi dealership and made an effort to keep my appointment and no one from the bell Audi team had the courtesy to tell me the location was closed and the availability and confirmation were actually not accurate. And still nobody has had the courtesy of getting back to me to acknowledge the issue/error. I aimed to use this location as my primary dealership but this experience was incredibly disappointing and unprofessional. Days later and after posting the review, still no response or acknowledgment. I would have been happy to reschedule if I was contacted to do so. Horrible customer service.b

Arrived to Bell Audi today to discuss equity a trade in analysis on our 2015 q5 and left happily…read morewith our CPO 2024 A3. Was looking to size down on a vehicle for better gas consumption and a sportier look. We were happily paired to work with Christine Carroll who knew exactly what this mama needed. She was able to help narrow down my search quickly and knew all the details of all the vehicles to make today's transaction smooth and easy. I've never been happier with her customer service in my many years of purchasing vehicles. Eric Feldman was able to also assist us with a great financing price making the transaction a solid one to complete the purchase. Both were knowledgeable and easy to work with.

Service staff are very nice but I am not always sure they are telling me what my car really needs…read more Prices are super high.

BUYER BEWARE!!! THERE IS A REASON THIS DEALERSHIP HAS a 3.7 RATING!! The "floor Manager" coerced my…read morewife and I to give a 5 star rating before the transaction was complete!! and its obvious why, once they sell you the car they disappear and avoid you! they have the worst customer service, so this floor manager is essentially BUYING reviews which goes against FTA law to try and make them look good. Ive been getting the run around from Glenn and Alex for 2 months! they broke a part on the car I bought made it seem like it was my fault but after a photo review It turned out they were LYING!! they told me they would reimburse me after I bought the part and still nothing! Its been 2 months!!

Mike is the best in the industry. Years of knowledge and the ability to make special mods for your…read morecars needs! More power for that booming system, go see Mike! Great customer service and you can expect his personal attention to detail and fair prices. If you don't want to spend a ton on a new starter or alternator, they are happy to rebuild one for you and save you some moola! Support your local business!

Best place for classic car or vintage car work. Ask for Mike - expert in getting it done right the…read morefirst time.