Went in to get a new windshield wiper blade and was OVERWHELMED by the number of options. One of the AutoZone associates saw me struggling and came over to help me pick the right blade. He didn't upsell me and really took the time to talk through why he was recommending the one I ended up with. Afterwards he offered to put the blade on for me. That's right, he offered without me even having to ask. Excellent and prompt customer service. What a breath of fresh air! read more

Very rude and condescending employees. Will never go back here, advanced auto parts is always more helpful and friendlier then this shitty ass auto zone. read more

Shoutout to my man Moises! He helped me with a return and helped ensure that I selected the correct headlight for my car. He then insisted on helping me change both my headlights even though it was pouring rain. Highly recommend! read more

I love this place! The employees are always helpful, and the products are very good. Irene was particularly helpful when I needed new wiper blades. She talked to me about my options and made recommendations. She then installed them for me and had me test them before I left. They work beautifully. I ALWAYS go to this AutoZome. I trust them, and they have never let me down. I am a very happy customer. read more

This was once a good autozone. Now the hardest working thing in there is the stereo that's blaring to concert levels . The counter staff are disinterested and seemingly inept . Seriously, why is the stereo so loud ?! It now appears to be a hangout spot for some slack employees, as opposed to an actual service center it once was . Seriously though, why is that stereo so loud ..lol? read more

Angel is the best! One of the technicians went out of his way to help me out! He was patient and kind. He even worked on my car during the rain! read more

Great store... went there today for a new car battery. The dude hooked me up with a new battery fast and a good price. I'd go back there in a second. Thanks! Dark haired young dude, he was great. read more

Bradley Reid at this Monroe Road, Charlotte location went above and beyond helping me get the items that I needed for my vehicle to pass inspection and replace a running light. read more

I needed a new battery, but the one needed was no longer made by Toyota. The gentleman I worked with at this Autozone, Billy, took the time to find an alternative battery, make sure it fit and install it, as well as make sure the car would actually turn on. I cannot recommend enough! read more

I've never had a good experience here. Aside from a very few exceptions, the staff is consistently awful. After my last experience, I'm done. I came in around 6:30 or 7:00. A manager was on the floor and asked if I needed help with anything. There were two or three customers in line, and I was in no hurry, so I declined the help and browsed for approx ten minutes. When the line cleared, I asked the employee at the register to look up the size of my headlight bulb. The employee said nothing, he just walked over to the headlights, picked the most expensive option, immediately walked back to the register and rang it up. The first thing this employee said to me was "cash or card?" I said, "I really just wanted the size. There are other, less expensive bulbs. I'm going to look at them." The employee groaned and said, "Whatever you want. It's not standard. It's not going to look right." The employee was clearly angry that I wanted to look at their selection, despite not having even looked at my car. Now I don't need my hand held buying auto parts, but this is just unnecessary. First, I didn't ask for him to ring me up. I asked for the size of my headlight bulb. No need to be so frustrated or rude. It was 7:00pm--3 hours until close. I wasn't keeping anyone from leaving, and I was only in the store a grand total of twenty minutes (the place was empty by the time he got to me). Second, don't try to force me to buy a more expensive part. What kind of service is that? I get better customer service at fast food restaurants and the DMV. Third, the manager watched all of this happen and did nothing. I've worked service jobs all my life, and I try to keep in mind that you never know what someone is going through. Maybe this guy was dealing with struggles I don't understand. If that's the case, maybe he should look into working in a non-service position with the company. You can't get angry at customers for wanting to actually look at Autozone's products before making a purchase. From now on I'll go out of my way to visit another store. This has been the same service I've always received here, and management doesn't care. Don't even think about asking for help with installing anything unless you've got a few hours to spare waiting (which is a whole other, longer, more boring story). Sorry Autozone, but after years of consistently awful service at this location (not just mediocre, but actively rude and unhelpful), you've lost my business for good. read more

Ok, it's an autozone... but seriously this one was pretty good for the service. As soon as we walked in we were greeted, and there was a guy in the back willing to help us as soon as he saw that bewildered look on my, "I don't know what the heck I'm doing" face. He walked over and told the me benefits of each product and the ones that were crap, and not to use. He was patient despite the line forming to ask him for help, and he assisted everyone he could quickly. Wait time at the register was also quick and the lady working was funny and super pleasant even though a customer had just given her a hard time. I would come back for all my "I don't know what this thing a ma bob for my car does..." moments. :) read more

Terrible customer service . Would not check on anything for me . Was trying to match paint.

I rushed in for a wiper blade during my lunch hour and was promptly helped by JD (I think). He was a joy to talk to and found my wiper blade in an instant and installed it in like 30 seconds! Will be back! read more

The parts sales manager was very rude to my friend and I. We are not very knowledgeable about cars and he belittled and laughed at us for it. We did not know the technical name for a part and the manager laughed at us. This is not acceptable for any business, and not acceptable behavior from anyone, let alone a manager. read more

I will say they are very friendly here. And helpful! Anytime I come here I am always greeted immediately. They never mind checking my engine light and suggesting what I can do. Also they have educated me on checking the basics on my car. They are just so nice here I have no complaints. read more

The guys at this particular AutoZone on Monroe Rd. are always helpful and professional. I had come in for new wiper blades and a battery recently, and the guys helped me pick out the right ones without upselling, and installed them too. read more

Awesome service from Scotty tonight. Came in with a belt from a whole house fan and he was able to match it right up. Very polite and will definitely go back. read more

Worst customer service experience. Attempted to return $50 part purchased from different Auto Zone in town. First clerk informed me the manager does not like to return parts from other stores. Eventually, the manager had to handle my return. After a few minutes told me I could not return part because my name was not listed under account. Informed me my wife would have to make return. By far the worst retail experience I've had. read more