My experience: they were awesome. Had a short little white guy who worked my gas cap off for me and…read morereplaced it with a new one. Looked it up on line first, called confirmed they had it - they did of course. He came out and helped me in the dark. Great value at that. Also, had gone to the new AutoZone and they were absolutely no darn help. Worthless actually at the AutoZone. Thanks Advanced Auto.

Let it be known that Eddy is the man, helped me out with a battery install and went above and beyondread more

I was in and out in 10 minutes. Coming from a state that doesn't require an inspection anymore he…read moregave me all the info I'd need at the tag agency. Friendly young man with impeccable manners. Painless and affordable experience.

I have been going here for years ! I am always in and out quick. The workers are also very…read morefriendly! 5 stars for sure

So so disappointed. This place was recommended on next door and we were anticipating a positive and…read moreprofessional experience. We made an appt and when my husband showed up he was treated so horribly. My husband has decades of experience as an executive and is a super nice guy. He was treated so rudely and told irregardless of appointment they "might" get to it at the very end of the day. He was sent away after a horrible experience. Very disappointed and surprised since reviews had been positive

Old school auto repair place. Jimmy runs the show and has a great technician team. Just plan to…read moreshow up at 8am, stand in line, and then check in with Jimmy. He will take your name, phone number, vehicle issue, and keys, and give you a call when the mechanic begins working on your vehicle to provide a quote. Didn't try to upsell. Did honest work. Work was done within a few short hours. They are a very efficient and honest team. I will be back!

It's that time of the year again when I need to start bringing my cars in for their inspection. The…read moreAAA Car Care Center in Ballantyne got it done. I did not have an appointment and that was not a problem on this particular morning. They were able to get my car started and the service manager said that he'd give me a call when it was ready. I headed over for breakfast. An hour later, my car was nearly ready. Inspection done, oil change done, but they wanted to know if it was okay to charge an additional $30 to repair a nail in one of my tires. Yes, please. A half hour later, I was ready to roll. Car inspected, oil changed, tires all with air. Easy, pleasy. Thank you, AAA!

Passport: I had to get a photo for my Canadian passport. The fellow at the passport desk had me…read morestand and click for a photo. I saw him on the machine doing something. He then showed it to me, it was wrong. Canada has its passport information posted on their site and clearly shows the size/dimension and what needs to be in and on the back of the picture. I told the guy and he adamantly disagreed. He said our machine is set to Can. PP standards. With that I sent in my renewal fee with that picture. A few weeks later I got a call saying the picture is wrong. I must send another with the required information on the back. I went back to the Ballantyne location and thankfully a gal was there. She took it and it came out perfect, it was the size it should be. No adjustments. She stamped the back with the location info, her name, etc. My advice... go elsewhere if you see that small fellow in front of the computer at the PP desk. Membership renewal: Another day I went in to renew my AAA membership. I've been a member for 48 yrs. I had to change my address due to a move. Received my new card in the mail with the correct acct number. A few weeks later I received mail with another card to my current address. It had my previous married last name with a different acct number? I've been divorced for 17 yrs. I took the card into the Ballantyne office and asked... why this? The fellow looked around on the computer and couldn't figure it out. I asked him to cancel that membership, said he did. Someone had to go back in the AAA history to find that info., then take the time to create a new card and have it sent out.

Really great service. The waiting room is very basic, I'd recommend going to a nearby business to…read morewait during service. The prices are competitive and the AAA name brings trustworthiness and reliability to place. I'd happily come back for my next service.

Brought my mother-in-law's vehicle in and let technician know about very noticeable shuddering…read morebetween gears. Holding themselves out as transmission experts, they sold her some $600+ repair. The problem was not fixed, as the shuddering continued in the days and weeks after our visit. We then brought it to two other repair shops, a statewide chain and the dealership, and after inspecting it, they both indicated there was a major transmission issue and it would likely need to be replaced. These other shops didn't try to sell us work, and didn't charge us anything, but simply used their expertise to give us an honest assessment. How refreshing. We concluded that we should just get rid of the vehicle, as a new transmission would be about $10k (based on two estimates). Therefore, the $600 we spent with AAA on the transmission a few weeks prior really was throwing good money at bad. I came back to the AAA shop for some form of consideration for this wasted money, and all the manager kept telling me is that they fixed "a" problem that existed on the vehicle, so I got something for my money, and they were off the hook. I was given a free oil change card, which seemed more like a directive to go away. I also contacted AAA corporate office about the issue, and they told me to pound sand with some templated email about the decision being "final" (despite there never being any back-and-forth on it between us). Sounds like they are proud of their sales-oriented culture. I expected more from this company, both at the shop and from their corporate response. The bottom line: AAA is a good place for an oil change at a good price (and I may return for that service), but I wouldn't trust them with anything complex. There are many better options out there.

I blew out a tire today, not exactly how anyone wants to start a weekend. Robert and the team…read moreturned what could have been a major headache into a genuinely smooth experience. Even though I showed up 30 minutes before closing, they were nothing but welcoming and made sure I was fully taken care of. Truly exceptional customer service and I can't recommend them enough!

They mounted and balanced my tires incorrectly. I don't recommend this place -- don't be cheap,…read morejust pay the couple extra bucks and go somewhere that doesn't have the word 'discount' in its name. This is what you get, I guess, with the discount option.

Honest auto garage with 3 locations. Charlotte, Matthews…read moreand Pineville. Great service and staff. Fair pricing. No BS! I've been taking my vehicle there for 10 years.

My daughter recently moved to Charlotte and her 9 year old car broke down on I-77. I live in…read moreAtlanta and had it towed to T & E. Frank and his team were absolutely amazing. They looked at it Monday morning, called us and said this was a major recall problem that would be covered by the manufacturer at no charge but the work had to be done at a dealership. Even though they didn't do the repair work, they were amazingly helpful, nice and quick. They even helped us arrange to get it towed to the dealership. Anytime she needs work done in future, she will definitely be taking her car to T & E.

Mark (owner) is a fair and honest businessman/mechanic. I highly recommend Shop at 160!read more

Mark was super kind. My car broke down and my phone broke in the same weekend. Not only did he go…read moreout of his way to take me to the cellphone shop, but also made sure that I made it back safely. He offered to fill my dad in on what was going on with my car and to inspect any new car that I purchased. He was very upfront and honest as well, which is obviously awesome. He also didn't rush me to figure out what to do with my car (which is awesome because I was in quite the predicament). Overall, highly recommend. They definitely care about people.