Thank you to Daniel from this location - I believe he is a manager. He helped me with my coolant on my vehicle and went above and beyond to put it in there for me and educate me on how to maintain it moving forward. For someone like me that has no real car knowledge, it's absolutely appreciated! Thank you for taking the time to provide this type of exceptional service! I will be back for any other car concerns. read more

Well first of all, customer service is if we feel like it we will help you. I never could understand why if you sell oil you're not willing to take back my used motor oil? Unless it is put back in the used container. Maybe I wanted to keep my purchased container for myself to use without putting used oil in it! And so what if I have a 5 gallon bucket of used motor oil to drain, Advanced auto parts across the street doesn't mind taking my used motor oil and without interrogation. Plus the employees don't park their personal vehicle in the handicap parking space out front! I will be buying my auto parts from Advanced Auto parts from now on. read more

Need to check why my car that start to vibrate when in low rotation and with the ac on. Stop by for "free engine test " advertised, in the new autozone facility at 64 in Bradenton. Meet with 5 employees at their desk and was the only customer. Ask for the test and have to wait for the one who does it. Then, another client shows up and the one that suppose to do the test, gave him his full atention, ignoring myself totally. Another employee, ask me what test I need and I explain again. The answer was fast, that they only do the test if the alert engine light is on. Told him that may be or not because it not stay on... He insist that they only can do the test, if the light is on. OMG.. Left with the impression that they do not need to sell parts! Well, why to do advertise asking people to stop by for a free test, if you do not need to sell the parts that need to be replace , detected by the test? Why to refuse to do the test? No sense...staff needs CS lessons urgent! read more

Absolutely wonderful. I accidentally backed into a wall in my parents car while they were out of town. I called 6 different places for help and landed on going to AutoZone. They were absolutely wonderful. I walked in unsure about what I needed and worried about the fact that I damaged my parents car. Chris helped me out from the very beginning helping me get the right taillight replacement and verbally walking me through what I would need to do to fix it. When the part came in (2 days early) Chris and Bevon helped me replace the taillight. Bevon went through the what seemed like 50 step process and dozens and dozens of screws to replace the taillight. Right as Bevon finished replacing the broken taillight, one of the bulbs on my working taillight went out. At that point after seeing and being told about how the mechanics work, I am now proud to say that I can replace the bulb of a taillight myself. Thank you guys so much for all of your help. From helping me calm down from freaking out about it, to actually replacing the taillight assembly, thank you!!!! I waited a few days to write this review for my parents to come back so I could tell them about the taillight and they say thank you as well!!! Thank you!! read more

I have always used AutoZone, they've always been very helpful, until today. I called first to confirm they did the check engine diag. Yes. I walked in and I asked about the diagnostic tool for my check engine light. I was in dress clothes at the time. The young man at the counter handed me the tool told me to go underneath my dashboard plug it in and bring it back so they can see what it sent. I'm willing. Go outside put something on the ground get my flashlight looking where to insert, I cannot find it. I walked back in to ask for help and another young man plugged it in while I'm still asking him for what I need. I say I haven't done it, I can't find it. Two young men, just stare at me. I'm holding my car manual so they can help me find it. Again I say I can't find the port. Nothing. So I looked to a woman and I said can you please answer a question for me? She said ask one of the guys. I've already had no success with two guys! I will never be back. Thank you advance auto parts right across the street. Did the diagnostic, I bought my wiper blades and they installed those too. read more

Thanks Jack for changing my battery! Great service and quick replacement! Only took 10 mins for everything.

The worst service ever. The "manager" refused to go out and change the battery saying he doesn't have the staff to put it in. There are 3 other employees in here and not one customer in here. What a joke of a store! Also I used my credit card for the purchase and they couldn't refund my card for the battery they had to give me cash back. The guy is also very rude! The name of the person is Bill. He should not be employed here! He told us we would have to wait 1 hour 45 minutes. One hour for the next manager to come in then he had to take his 45 minute lunch before installing the battery for us. What a disgrace of customer service. read more

This has been my best experience ever st Auto Parts store. I'm no way even close to have knowledge of cars general however, Craig was very professional and kind to answer my questions, and walked me through to select the best match to my car's needs. Such a great service I've received. Usual car dealers, auto parts stores I have ever experienced were not that great and looked down on me because I'm a female shopper at Auto parts store but I did not feel anything like that with Craig w this AutoZone. Thanks for your help!!! read more