Cancel

    Open app

    Search

    Autozone

    3.8 (20 reviews)
    Closed 8:00 am - 10:00 pm

    Autozone Photos

    You might also consider

    Recommended Reviews - Autozone

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    We were told they don't have a screwdriver to remove our battery cover, but look what was in the tool box after we purchased our own!
    Kris R.

    I was 32 weeks pregnant when I visited this store on the morning of 7/11/23. My 5 kids and I were on our way back home to Arizona, when we realized the battery might be weak. I had been sent to this location after the Beaumont location could not check my battery due to their device not being charged. The employee, an older man, said they could not remove the battery cover due to liability. He was still able to access the battery to check it and confirmed we needed a new battery. so my older son purchased a battery while I stayed in the car with my smaller children. my son asked "if I remove the cover, will you replace it for me?" And was told they would like the signs advertise. He then asked to borrow a screwdriver, but the employee told him they don't have a screwdriver to lend. My son went to buy a screwdriver next door and removed the cover and went inside to ask for assistance. The employee still stated he could not install it, so my son asked for other tools to borrow in replace the battery himself and the older man gave him a tools box. When he opened it; there was a screwdriver in it! My son was able to look up a video on YouTube and replace it himself. While he was capable of replacing this, I am so upset that we were refused this service. We always get our batteries replaced in Arizona without issue and the employees are always willing to help. I have filed a complaint with corporate and have yet to hear back. Why were we denied this service when it is advertised on signage? I hope no one else has to deal with such a frustrating experience. Poor customer service and communication.

    Great ending to a bad morning!

    See all

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Taylor S.
    172
    1149
    752

    2 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1
    Photo of Kris R.
    203
    4
    1

    3 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    a banning AutoZone representative Illiana, help me change my batteries right there. she was super nice very happy to help me.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Grace M.
    1027
    422
    2862

    7 years ago

    Helpful 5
    Thanks 0
    Love this 2
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tony H.
    139
    12
    1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rosie P.
    68
    45
    51

    9 years ago

    Finally a place in this town that opens at an appropriate time in case of any car mishaps.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of F B.
    16
    57
    1

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Autozone

    Review Highlights - Autozone

    Kenny did a great job as my wife said going back and forth answering phones and helping the other customer.

    Mentioned in 3 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Auto Parts & Supplies 602 times last month within 15 miles of this business.

    Verify this business

    AutoZone Auto Parts - This is the spare tire that we change

    AutoZone Auto Parts

    (49 reviews)

    Some of the BEST customer service I have ever encountered at any store here in So, Calif. I bumped…read moreinto Noah, who was helping out a lady in your parking lot, and asked him to help me.....a less than mobile senior.....to determine which bulb I needed for my headlight. Not only did he do this, but he removed the old dead one and replaced it with a new one which I bought there at Auto Zone. Who does that any more? Thanks to Noah, this will be my NEW Go To auto parts store in the Beaumont/Banning area.

    Made a huge mistake going in there today usually, the young man with the longest hair is pretty…read morebright and bubbly and helpful but today he wouldn't even look at us. You could just feel that something bad happened like maybe the boss chewed him out or something. I tried to order a part and he immediately tried to upsell me by at least $15-$20 more. Then when I refused to get those parts, he just walked away and started searching for him and then put them in a box with a different name on it, and it just freaked me out. I was being treated about the upmost disrespect. I don't know what the heck has happened to AutoZone but it's like the employees hate being there and they don't want you there either and when I voiced my concern about them putting this part in a wrongly labeled box and I had concerns about returning it both him and the girl they ganged up on me and started arguing. It was at that point I completely walked away and left about $400 worth of product on the table. if he's so gosh, dang unhappy to be there maybe he should just leave already. Of what I really didn't appreciate was the young lady in there smart enough and smiling saying have a nice day and a very condescending smart ass tone. We'll just see when my money doesn't put your groceries on the table. How happy you are a smart off to me then little lady.

    Autozone - autopartssupplies - Updated May 2026

    Loading...
    Loading...
    Loading...