Absolutely the worst customer service I've experienced I. A long time. Being the only one in the store, well, it's not like they were busy helping others. No acknowledgment when I walked in with 2 people at the registers. Standing and staring at the shelves of what I may need for 5+ minutes and workers walking past not saying a word. Went down the road to the other parts store and got what I needed with stellar service. read more

I was 32 weeks pregnant when I visited this store on the morning of 7/11/23. My 5 kids and I were on our way back home to Arizona, when we realized the battery might be weak. I had been sent to this location after the Beaumont location could not check my battery due to their device not being charged. The employee, an older man, said they could not remove the battery cover due to liability. He was still able to access the battery to check it and confirmed we needed a new battery. so my older son purchased a battery while I stayed in the car with my smaller children. my son asked "if I remove the cover, will you replace it for me?" And was told they would like the signs advertise. He then asked to borrow a screwdriver, but the employee told him they don't have a screwdriver to lend. My son went to buy a screwdriver next door and removed the cover and went inside to ask for assistance. The employee still stated he could not install it, so my son asked for other tools to borrow in replace the battery himself and the older man gave him a tools box. When he opened it; there was a screwdriver in it! My son was able to look up a video on YouTube and replace it himself. While he was capable of replacing this, I am so upset that we were refused this service. We always get our batteries replaced in Arizona without issue and the employees are always willing to help. I have filed a complaint with corporate and have yet to hear back. Why were we denied this service when it is advertised on signage? I hope no one else has to deal with such a frustrating experience. Poor customer service and communication. read more

Autozone - We were told they don't have a screwdriver to remove our battery cover, but look what was in the tool box after we purchased our own! - Auto Parts & Supplies Near Me - Banning, California

So today was one of those days where life is testing your limits. And I had to go in to get a part for my husband. As I walked in I was greeted with a smile and how can I help you; and when you're having a bad day it makes a world of difference. I asked for the part and they didn't have it but Kenny was very helpful and looked for it near by . He ordered the part and went far and beyond to make sure I got the part that I needed. He may not know but his act of kindness made a world of difference to me. I have been coming to this AutoZone for years and I can gladly say I've had no issues in getting the parts or exchanging if need be. Thank you to all the AutoZone employees especially Kenny. read more

Gotta give Iliana major props! That young lady changed my battery like a pro!! She did it with a smile and a Great attitude. I am a person who actually remembers when people took pride in customer service and that's ssomething you don't find too often nowadays. It's always refreshing when you find excellent customer service and that is Exactly what I got today. Thank you Iliana read more

The staff there is wonderful I was out of town. My wife needed some assistance and they were able to assist her. They went out and installed her wiper blades for her vehicle. Along with scanning her check engine light which thankfully was only the gas cap which the staff Sandral explained to my wife since the light came on after she filled the car up. Iilinana assisted installing my wife's wiper blades . Kenny did a great job as my wife said going back and forth answering phones and helping the other customer. She didn't want to interrupt him to let him know how wonderful those ladies were for assisting her. Am sorry if I misspelled their names of if I did am just going off what my wife said. read more

a banning AutoZone representative Illiana, help me change my batteries right there. she was super nice very happy to help me.

Went in for brake rotors and pads for an Acura type S. They had the pads but not the rotors. Freddy, theP manager sold me the pads and called the store 15 miles away to reserve the rotors. Long story because of Freddy I made 5(!) seperate trips to autozone. The worst part about it is he lied to me over and over that I never told him it was a type S. If it wasn't for his constant lying and not taking responsibility for his own personal ineptness I may have let this go. No Freddy, you freddied my day in too many ways. Will no longer shop there and will suggest to my friends to think twice. read more

Friendly employees! My car battery finally gave out and they were able to help me find a great deal that fit my budget. Very thankful Ryan was there to offer me to change my battery out for me. Definitely recommend going back because of his customer service read more

I needed a new battery and when I went there, the person took all my car information like year, make, model to figure out what kind I needed. There was only one type of battery so I'm like fine, I'll take it. They advertise that they'll install the battery for you but that's kind of a lie. The guy was like, I can't install it right now because there's people in the store (another lady was working one of the registers) and he told me it would take about 45 minutes to get the battery as well as install it, not including the time to take my information down for the warranty. He was kind of a dick about it too. I went else where and the whole process of buying the battery, giving the info for the warranty and installing it was like 20 minutes. This is not the zone to go to. Fortunately there's plenty of others! read more

I was assisted By A Daniel A he was nice in the beginning said he was out of the plugs I needed he asked if I wanted to drive to other auto zone in Banning. I stated it was to far, His Attitude changed I called OReilly for the plugs went back he was helping another customer then another I asked if he was going to keep skipping he said he would help me next then he called the next customer and said the line is there I was there before anyone else I told him I was going to leave a Yelp review he said Really so very rude and disrespectful so basically he told me to $&&$$off. The sad part is I called before I went there he stated he had all the parts another lie, and yes he was the one I talked to on the phone. Completely disappointed in how I was treated.Auto-zone I thought you trained your people better then that. read more

Samuel lupe the manager was very disrespectful to me screamed at me and told me to wait so he could deal with other customers really kind of got crazy with me but I kept my cool and got on yelp read more

Thank you Ryan for your excellent service. The cashier although I can't remember her name was extremely polite and had great customer service and she was new. I appreciated the process being easy. read more

Kenny helped us out and was great! Needed to swap a battery for a different one and he helped us out a bunch. Good spot for batteries and parts :) thanks guys! read more

Best ending to a bad morning. It's cold outside and baby's battery took a dive! AAA to the rescue for a charge and the we hightailed it to AutoZone for a new battery and install. One hour from dead in the driveway to being the Happy Wanderer again! Best service crew around! read more

Autozone - Great ending to a bad morning! - Auto Parts & Supplies Near Me - Banning, California

Finally a place in this town that opens at an appropriate time in case of any car mishaps.

My car broke down a mile from this shop. - They were nice and helpful and all, but beyond that... because the part I needed wasn't in stock, the manager drove himself, voluntarily to another location to get me one, and then took me to my car, which let me get back home. - Not just great for an AutoZone. One of the most positive experiences I've undergone at any business in my life. Seriously. read more

If you ask me, go to the Beaumont store. Much more attentive to the customer. I went in to have my battery tested and was told I wouldn't be waited on until all paying customers were out of the store. Just because I don't have something in my hand to buy, I'm last priority? I waited in line just like everyone else. Evidently the store personnel would rather not be bothered with taking a short walk outside to the parking lot. I don't know if this is official store policy or just lazy employees. Whatever the reason for their rude inattentive attitude I won't be back. Also don't take a battery to be tested because surely it will be bad. I recently took a Motorcraft battery in to be tested. Before I took it in it measured 6.5 volts. When I returned it was 5.5 volts and bad, according to them. I took the battery home and had AAA jump it. After a minute of running it measured 9.7 volts. After driving a short distance it now now measures 12.5 volts. Either they don't know how to charge a battery or they're lying. Desk clerk insisted it was charging for 1.5 hours and tested as "bad". Do they get a commission on new batteries? I don't trust Autozone any longer. read more

Luis saved our lives!! The employees of the Ramsey Street AutoZone went above and beyond the call of duty to help two girls with car trouble get home safely! We will forever be grateful! read more

I recently went to AutoZone with a bad battery and a new one i recently installed. I wasn't sure if it was the right size, if it wasn't even the battery troubling my car at all, or if I needed a new alternator. Erik Sanchez was out in the parking lot already helping another customer when I found him. He tested my battery, alternator, and starter. He looked up all the warranty's on all my parts and got me back on the road. Thank you for all the help. This AutoZone goes over and beyond to matter sure the customer is good to go. I didn't even buy anything and they still have me a ten dollar store credit for my old battery and were more concerned with my car being fixed than selling something. Best AutoZone visit I've ever had. read more

I was on my way to Idyllwild to go camping with my boyfriend and my engine started roaring like crazy. We pulled off in Banning and stopped at this AutoZone, John the manager was BEYOND helpful!! He came out, checked out my engine, let me borrow tools once I bought the parts we needed and went above and beyond his call of duty! read more