Went in to charge my battery and Julie the store manager was nice and helped me out. I just moved to town and am delighted to have nice service near me. read more

Lousy customer service. Stood at the counter for 20 minutes, no one came. This place makes it own hours, see it close real early . Not dependable, Eastside Banning Hoods read more

Friendly staff, good prices, and even when things might not be in stock, they are able to get the parts quickly. Even though I live around the corner from another parts store, I choose to go out of my way for Parts Authority. read more

Had an issue with a sheared wheel lug on our boat trailer and the closest place was here. With very little info to go off the girls here were able to help us figure out exactly what would work for us. Really appreciate it :) read more

Best auto parts store in The Pass area! Very knowledgable staff, friendly and best customer service. Every month they have a great monthly special! Check in or call for specials! read more

Parts Authority - Auto Parts & Supplies Near Me - Banning, California

Amazing service good prices go see these guys them take care of you. Rob the manager even volunteered to install my battery for me I did it myself but it was awesome that they do that for me. read more

The worst service in town. They'll leave you waiting. They asked me to turn off my car after I told them the battery was dying. They didn't even care that I told them that it took a long time and effort for the car to start. They still wanted us to turn the car off. After that, they gave very high prices for the battery and they didn't care if the car started or not. THEY ARE THE WORST!!!! And Gilbert the one giving 5 stars is the store manager. He is not helpful At ALL read more

Albert the manager was always polite and helpful.Purchased several parts for my Nissan Sentra and Ford F150. The starter I purchased for my Sentra started to fail, took it in and was told it was indeed bad. Thats okay I thought, it has a one year warranty which is still valid. Albert would not honor it, saying they only honor wholesale customers, that have an open account with them. Save yourself the hassle and go to Napa, Autozone, or a larger chain parts store where they believe in customer service and repeat business. read more

Went in to get brake pads and the guy started looking them up. In the middle of that he gets a phone call from someone else looking for parts and he STOPS helping me and moves to another computer and starts looking up parts for the phone caller. The phone caller starts giving him a whole list of parts to look up. Meanwhile I'm standing and waiting...waiting...and waiting some more. Finally I just gave up and walked out of the store and no one said a word to me. Absolutely the worst service in town...I'll NEVER shop there again! read more

So rule # 1 on Yelp! You don't leave YOURSELF a five star review! I own my own business and I am all about customer service but today was probably the worst experience I've had at this auto parts store. In the past it's been OK which is why am giving this location a two star instead of a one but today was different. I purchased a tool last night that ended up not being the tool that I needed. So I went today out of my busy schedule to return my tool that cost almost $17. First of all that's outrageous but besides the point. The guy looks at me as if I'm returning something that I've used which I didn't. He also tells me that I cannot return it because I opened it and that I needed to come back in 45 minutes when the manager was back. First of all you always give the customer the benefit of the doubt. Second, if the manager is unable to be there to operate the store completely than he needs to leave someone in charge that can do so. You don't make a customer come back almost an hour later just to get a refund. And then I come back almost an hour later to return the part and the manager looks at me as if I'm returning a used tool. He also didn't have anything to say after I told him that I came almost an hour earlier and was denied the refund because he wasn't present. I know as a business you may have people that purchase things and return them after they use them. But most people are not like that. And you must give your customers the benefit of the doubt. Even if they did do that you definitely don't come across as if they did. I guess what frustrates me the most is that as a business owner I'm all about great customer service. Unfortunately not everybody thinks the same way. No wonder AutoZone is always my first choice. Yes, they are a bigger chain store but customer service is always better and I've never had an experience like this returning something. It's also funny that AutoZone in Banning has five star and two reviews. And Star automotive has three reviews 2 1/2 stars. Two of them being very poor stars, and the third review that has 5 stars just happens to be the manager. That's ridiculous. That says a lot about the store. Sooner or later people will get it and customers will catch on. Bad customer service equals no business. Peace! read more