I had an incredible experience at Supreme Ford Service Center that I will never forget…read more I had just driven from Houston to New Orleans to visit family when my engine light came on. After calling Ford, I was advised not to drive the vehicle any further, so I made my way to the nearest location in Slidell. I was extremely overwhelmed and honestly had an anxiety attack because I didn't know what was wrong with my car or how I was going to handle it. The manager and staff went above and beyond in a way that truly touched me. The manager actually took a moment to pray with me and helped calm me down when I couldn't even think straight. That meant more to me than I can put into words. They took great care of both me and my vehicle, quickly diagnosing the issue and reassuring me that it wasn't major. What stood out the most was the compassion, patience, and genuine care they showed during such a stressful moment. It's rare to find people who truly care about their customers, not just the service, but the person. This experience reminded me that there are still good, kind-hearted people in this world. I'm beyond grateful and highly recommend this location to anyone needing service.

My experience with Supreme Ford Service Service Center has been poor…read more My 2008 Lincoln Navigator was hit by a wheel/tire that flew off another vehicle while travelling on I 10, near Slidell, Louisiana. The left side was hit by the flying object, damaging the driver's side quarter panel and blowing out the driver's side rear wheel. I had the vehicle towed to Supreme Ford in Slidell for repairs covered by my insurance company. After 6 weeks, the vehicle was ready. My husband went and drove it home. Upon inspecting it, I noticed that there was no driver's side wheel well. I drove back and they agreed to install it. I also noticed that the driver's head lamp assembly was full moisture. I spent 30 minutes arguing with the service manager about how this moisture build up inside the headlamp assembly could cause the bulb to go out. He said I had to comeback another day ( I drove 70 miles from my home) to attempt to replace it and stated that it was common for water to get inside the lamp assembly. I disagreed because my insurance company paid for a new head lamp assembly in the accident estimate, insisting that a new headlamp assembly should not leak in water and mine was full of water. This may be true for an old headlamp assembly, but this unit was newly replaced. Approximately 6 weeks later, while in Colorado, the bulb went out and when mechanics attempted to replace the bulb with a new one, it would not light up, there was a serious problem. The assembly, costing more than $1000, for a used unit, would have to be replaced, and by this time I had driven to Texas to work on my rental units. I had to avoid driving at night and still cannot drive at night which means I may have to cancel my planned vacation. I have offered to show pictures of the faulty headlamp assembly and have requested that a new one be sent here to Texas, or alternatively, if the unit could be ordered now and be ready when I drive there on my planned trip to Florida. They said that neither of these was an option.

I needed a flat fixed and needed to get to work on time. Shawn took care of me and I was out…read morequickly and on time to work

Great service every time!! I trust them working on my car!! I highly recommend this place!!…read more Great friendly service!!

When 2-3 people refer you to the same folks for help, pay attention. I'd already had a downer…read moreweekend at the funeral of a best and oldest friend the day of two auto break downs. The first mechanic was fine and fair but took only cash. So for the second problem I needed a Certified one approved by Endurance Warranty. I'm having to appeal both REJECTED claims with them; what a pain! But not with JOHN MARTINEZ of Auto Master. By 2:30 the same day he'd diagnosed that the key fob transponder was dead. Replaced them. And after 7 years and 234k miles, it wasn't a surprise. John took care of it and I traveled the 5 hours from home to get my car 2 days later. Super nice guy in a busy shop. (He likes classics too so you know he knows what he's doing.) Being NAVY aviation man gave him creds with me too. In my business TRUST is absolutely essential because clients rely on my guidance to avoid the nightmare of probate for their estate after they die. Dealing with an auto problem far from home is very precarious too: Who are you to trust in a far away city? It's too easy to take advantage of someone in my situation. I now trust JOHN & I believe you can as well. Straight up guy. Go see him!

Mr John can hear an engine and know what's wrong...having a u.S. Navy career in aviation mechanics…read moreand engineering, our community is blessed to have him as a solution to quality auto care. In my case, I went in to take my 11 year old Chevrolet for it's 200K mile tune up. Not only was his price on repairs very fair, he was thorough. And that professionalism, that pride in doing it right the first time is rare in today's world. An honest, experienced mechanic...Priceless.

My family and I have been bringing our cars to these guys for years. They used to be on the other…read moreside of town by the old Slidell Mall before they moved to this Fremaux Town Center location. We have bought many tires for many vehicles over the years. The customer service has been up/down as the staff members change, but overall they have served us well. They aren't perfect but they have earned our loyalty and repeat business over the years. It's difficult to find a repair shop that you can trust, and these guys haven't driven me away yet. I try and schedule service appointments when I know that maintenance is coming, but their hours are very convenient whenever I have an emergency (nail in a tire, dead battery, etc.) and need a walk-in service. I don't use them for all my vehicle repairs but for the routine maintenance things they are my primary shop. As long as I have cars I will keep bringing them here. One thing to note: if you need tires but don't want Goodyear brand tires, they can get almost any brand of tire you want. Call them or go online and set it up ahead of time.

Our car wouldn't start after a day of shopping at the Town Center Shopping Center. My husband,…read morethank goodness, remembered that there was a GoodYear Shop near the TJMaxx where we were parked. He called and someone showed up within 10 minutes and had us on our way. This place of business is first class and I would recommend it to anyone who needs service for their car, truck, etc. thank you for everything!!!

All of the folks were friendly, helpful and professional. They took care of calling the warranty…read morecompany, got the necessary approvals and scheduled the service at our convenience. They explained what needed to be done and walked us through the process. They gave us a ride to the rental car site and completed the repairs the same day. Thanks everyone for making our car repair a pleasant experience!

I feel bad for anybody that doesn't have a dashcam, a mechanic I'm not sure of what his name is,…read morejust decided to step in my car for no reason when my brakes we're supposed to be checked and it had rained that morning, i drive a v6 dodge challenger but then after the little joy ride he had then he said i needed new tires, so he was rapid accelerating in the rain in my challenger while it had bald tires? Something could have went very bad and i don't think anyone's car should be treated differently just because of the looks or sound. I would attach the video but it will not let me.

I went to your store today to get some advice on why my signal lights are not working all the time…read more Cody at your facility on Collins Boulevard went above and beyond to help me solve this problem. I am a 77-year-old woman that lives alone so I have no one to help me. Gives me faith in people and that there are good people in this world. You will be my go to place for all of my automotive questions and needs. Thank you Cody!

Knowledgeable and friendly staff, helpful. I've repaired ball joints, alternator, water pump and…read moretiming belt with their help. They have the special tools when needed.

The guys at this store save me. After Firestone could not find the issue. Chance found a separated…read moretire on my truck. They took care of me and got me back on the road safely.

Been awhile since I got a tire repaired. They took a tire off of a Rim and installed, Mounted and…read morebalanced. The Price was 55.15, now I don't know if this is normal for 2-20-26 but that seems a bit much for a single tire repaired. But maybe I am wrong. Service was fast and workers were nice so 5 stars for that. But 55.15,,,,I can't seem to head to think that should have been a total of no more than 35.00,,, Again no problem with the service

My husband and I were on a cross-country road trip when our tire blew out. The guys at tire town…read moreauto service hooked us up! They were able to change our tire out within 15 minutes, getting us back on the road in no time! Great pricing and service!

This place took care of me quickly and professionally! I originally went to Sam's and ordered…read moretires for my Ford F150 that I needed before a road trip in a week. They told me the tires should arrive in 2-3 days. That changed to 3-5 days. On the 5th day they told me they weren't sure when the tires would be in. I checked with Tire Town and they said they could have the tires that day. I cancelled the order at Sam's and had the set of new tires put on at Tire Town. Also, their prices were the same as Sam's. So I got faster service and, in my opinion, better value from Tire Town. I will be taking my business to them moving forward.