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    Advance Auto Parts

    3.7 (3 reviews)
    Open • 7:00 am - 6:00 pm

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    Ask the Community - Advance Auto Parts

    Mercedes-Benz of Covington - 0% APR up to 60 months for the month of April  at Mercedes-Benz of Covington on all 2025 Sprinter cargo and crew vans.

    Mercedes-Benz of Covington

    (32 reviews)

    I was very disappointed with my recent customer service experience with Mercedes-Benz of Covington…read more When I initially called, I was placed on hold for an extended period of time--well over five to ten minutes. When the representative finally returned, I explained that I wanted to schedule a service appointment and was transferred to another person. Unfortunately, the experience did not improve. While providing the information needed to have my vehicle serviced, the representative came across as rude, impatient, and rushed. I felt as though I was an inconvenience rather than a customer attempting to do business with the dealership. For a dealership representing the Mercedes-Benz name, I expected a much higher standard of professionalism, courtesy, and customer service. The quality of a business is often reflected in the people customers interact with first, whether over the phone or in person. I strongly encourage Mercedes-Benz of Covington to evaluate the customer service experience being provided by its staff. Employing knowledgeable people is important, but professionalism, patience, and courtesy are equally important. Experiences like this leave a lasting impression and ultimately influence the reviews and reputation of the business. Unfortunately, my first impression was not a positive one.

    My mechanic bought parts from here. The Covington location. He installed the parts and sent me over…read moreto Mercedes - Benz of Covington. They proceeded to tell me that they were Chinese parts and they do not manufacture Chinese parts. So they wanted to put all new parts from their Covington store and take my mechanics parts out. Funny thing is they make 11% of parts in China. And my mechanic showed me the receipt that he bought them for Mercedes-Benz of Covington. They just wanted to rip me off. I picked up my car and I've never been back since. I even told the lady Foreman of the service department. That my mechanic bought the parts from here showed her the invoice. So she probably wanted to charge me another $500 for parts after already paid for them. So I took my car to luxury motor. He did it once over it was done.

    Advance Auto Parts - autopartssupplies - Updated October 2026

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