They have 6 people in the store and one person ringing up customers. Waited 15 mins and I was the…read morenext person in line. I'm so done with this store and the staff here. Horrible service.

If I could give this place a zero, I would. They were all unprofessional except one gentleman. I…read moreneeded to get my car battery replaced. Well they didn't have the battery, so I purchased it at the store that I was at. Well that was a big mistake. I was told that the other store would put the battery in my car well they didn't. AutoZone has some rule about if you purchase the battery at that store then they would have to replace it. So here I go back to the other store. I stood there for the longest waiting for the guy who initially helped me to replace my battery. He just sat there and ignored me really everyone ignored me. The guy was rude and really had no manners or customers service skills. He didn't know how to change out the battery. His supervisor made him change it even though he didn't know what he was doing. So he literally walked away without replacing the battery. Here I am standing outside with my car hood up in 90 degree weather. Also the supervisor and the worker were arguing with one another in front of customers. Finally the supervisor had someone to come and help. The young mam who helped was professional and he apologized for the incompetence of his coworker and supervisor. I will never go back there! That location needs training about customer service and how to do their jobs properly. It's a disaster over there! The supervisor did nothing nor did she apologize for the poor service!

I have been going to this store for over a year and never had any issues getting my military…read morediscount until today.. Sonya the GM wouldn't except my military status that's on my state issued driver's license. Because I didn't have a "white card" that she couldn't expect the proof on my license. I asked for the policy and she refused to let me see it. I'm taking my business Elsewhere and I hope all VETERANS do the same.

Jason was amazing to work with concerning my battery situation. He was patient, listened, and…read moretruly took the time to diagnose the issue. Even with the testing, he decided that it had to be a bad battery and exchanged my 2.5 year old DieHard battery as we are a long way from home (San Antonio) for a baseball tournament here in Atlanta. Lucky to have selected this store to go to!

Horrible service! Made an appointment for an oil change and when I showed up, there was nobody…read moreworking at the customer service counter so I was waiting for 10 minutes with a line of people as well. Then, I was told to move my car. They said they didn't even have the correct oil for my car even when I entered all of the info about my car when I made my appointment. Do better Walmart Auto. I also drove 15 miles here because I've always gone to Walmart Auto to get my oil change but I just moved from California and it was my first time at this location.

Had an appt for 7 am today for a tire change. Made appt a week ago. Walmart Auto Don't Care…read moreconfirmed appt yesterday at 7 am. Today at 5 am, Walmart Auto Don't Care cancelled the appt! I'm driving on the interstate for Christmas to see elderly father with vascular dementia and other family later today. Really need the tires for safety. Why confirm YESTERDAY only to cancel today TWO hours prior to the appt?? At this place, you don't EVEN "get what you paid for"!

I wasn't sure if I needed my battery or my alternator replaced and went in to have a test done on…read moremy car. Santiago helped me diagnose the problem and replaced my battery for me at the best price!

Horrible customer service. Didn't know which battery we needed and sold us the wrong one.read more

The staff, especially the Manager (Rosie) at the Tucker location offered supreme customer service…read more I appreciate her wealth of knowledge and willingness to share. Ms. Rosie guided me in the purchased a battery and it was installed. I feel a little safer.

don't worry name she tried her best to find me a part for a Kia optima 2015 piece of crap a car. We…read morespent probably 45 minutes there her trying to find everything anything she can do for a radiator motor for the fan very impressed she took her whole time all this time they go look pull everything it called for but everything didn't match even though their system said it was the right part. It was a wrong parts that has nothing to them that Kia Kia cars are screwed up to right now. Don't buy Kia,. Just got a bad motor then we replace it but off the subject, she spent all this time that's it. We don't have the part but trying to figure this out first time been O'Reilly store. I was very impressed. I will go again. They should have a 10 star review.

Damian went above and beyond with his service today. I wish everyone would take this approach to…read morehelping others. I appreciate his help! Thanks Damian

I've been coming to this store since the store opened. The service at this location have always…read moresuffered but now it completely sucks. I came in today to buy some spray paint and there were 6 other customers in front of me with only one person behind the front counter. They asked customers that are just checking out to go to the back where another employee can ring us out quickly. The lady in the back rudely told us that she can't help us and for us to go back to the front. As i walked back to the front, the line was now longer than before. It took over 30 minutes before I got checked out. This place really needs to improve on leaning out its processes. Build a better team that can get customers in and out of the store quicker.

His return policy because I purchased a transmission from him and it was bad. And he won't give me…read moremy money back

Amazing very helpful guy, and gave a very reasonable price including the install would definitely…read morego here and wouldn't hesitate.

Unfortunately, My experience this time was subpar. The encounter with the young lady there was…read morequite contentious. She was rude and even exclaimed, "I knew you weren't gone buy-em." Prior to this, I explained that I wanted to compare with other stores. Despite this, the interaction continued to be more disrespectful and rude. I motioned for the manager, and explained to him what was happening. Usually, I have a good experience but today the customer service tanked. He apologized. I know he was sincere, because he is always very helpful. Although, I was going to spend $400+ ; the bad attitude really killed the sale. So much so, that I spent more at a competitor; who was more accommodating and helpful. If anything, being respectful and courteous really made the difference.

Horrible customer service. Went in at 7:45 for a quick battery for car keys. The big man working…read morestill had the doors locked. I asked if he could help me out, instead he answers the phone and fiddles with the key and said he didn't know how, pathetic and waste of time.